FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

[Temptaz]

I have had issues with FortuneJack all the time with either bets being paid wrong (or not at all mainly on XPG live blackjack and Betsoft craps)

I have always been paid the missing or lost winnings but its usually a HUGE PAIN IN THE ASS. Takes DAYS of waiting for reply to tickets and honestly you really need to have great screenshots or video of the problems because they will usually deny any problems unless you can prove it to them.

[verusfides]

You deposited a little under 0.01BTC, correct?

If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.

I don't know :/

I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible.

I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197BTC bet on the plinko game?

This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be..

I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!"

You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets?

Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case  then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across.

I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is..

Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure.

This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager..

Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful.

Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later.

Also they are arguing that, there is no way to say I would have deposited more should I not have gotten extra BTC obtained from the bug to win the Plinko jackpot. However, I say this is clearly not true. You can see clearly in these transaction logs. After they have taken nearly everything from me from the jackpot. I continue depositing. If such is the case for after they had taken the jackpot from me wouldn't that clearly have happened if I had never won money from the bug? I am a chronic gambler. It would've happened regardless bug or not that I would have eventually deposited the funds for that Plinko bet.

The amount of deposits I had made after they had taken my jackpot earnings is roughly 0.4659 BTC. How can they claim I would not have gotten to that end result regardless of whether the bug had taken into affect or not?

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/if­olj­37.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/wR­xaq­gg.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/uM­Y2Q­8R.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/ON­Q3F­U5.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/Nf­qyz­Fz.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/qi­Gcd­fQ.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/dM­vsG­7Q.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/U4­2wr­RS.p­ng­?1[­/img]

[Lucky7btc]

You deposited a little under 0.01BTC, correct?

If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.

I don't know :/

I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible.

I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197BTC bet on the plinko game?

This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be..

I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!"

You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets?

Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case  then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across.

I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is..

Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure.

This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager..

Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful.

Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later.

Also they are arguing that, there is no way to say I would have deposited more should I not have gotten extra BTC obtained from the bug to win the Plinko jackpot. However, I say this is clearly not true. You can see clearly in these transaction logs. After they have taken nearly everything from me from the jackpot. I continue depositing. If such is the case for after they had taken the jackpot from me wouldn't that clearly have happened if I had never won money from the bug? I am a chronic gambler. It would've happened regardless bug or not that I would have eventually deposited the funds for that Plinko bet.

The amount of deposits I had made after they had taken my jackpot earnings is roughly 0.4659 BTC. How can they claim I would not have gotten to that end result regardless of whether the bug had taken into affect or not?

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/if­olj­37.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/wR­xaq­gg.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/uM­Y2Q­8R.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/ON­Q3F­U5.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/Nf­qyz­Fz.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/qi­Gcd­fQ.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/dM­vsG­7Q.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/U4­2wr­RS.p­ng­?1[­/img]

Dude this casino is horrible. They steal winnings and deposits. They have a history of it, like they got a history of ignoring your updated complains on AG

[verusfides]

You deposited a little under 0.01BTC, correct?

If you won 19.7BTC on the plinko game and it was the 1000x win that means you placed a bet for 0.0197BTC, right? So that would not mean that it counts on your deposited btc that was not affected by the bug from the previous game.. It's a really tough decision and I think that no matter what FJ does in a case like this it would always be a bad outcome for anyone involved.

I don't know :/

I would agree with that if I had just jumped from the Adrenaline game straight to the Plinko, but as I have said in the posts previously. I had been in there playing multiple games over a course of 13 hours eventually leading to the Plinko game. They can not simply say that it was due to that game in itself that I had won that Plinko game. If I had not made that initial deposit I would not have won the jackpot. This is a fact. What is not a fact is that I was able to win that game because of the BTC acquired from Adrenaline. That is simply an opinionated statement. Also the game was suggested by them. I am hoping you understand that, myself and many others played that game that day based on FortuneJack's suggestion to do so. We played that game and some had realized there was an easy way to earn money in there, I was NOT one of those people. Would you be okay with someone offering you to play a new lottery, only to take not only the money you won from that back but money you subsequently win from a completely different lottery? That's not even sensible.

I completely understand what you are saying, I'm not disagreeing with you. All I'm saying is that it is a tough call, let me put it this way: Without the bug in the Adrenaline game, would you have been able to bet the same amounts and win on the other games? Would you have been able to place the 0.0197BTC bet on the plinko game?

This is not an attack at you or me defending FJ. I want to be objective and I'm having a hard time with deciding what a "fair" outcome would be..

I understand where you are coming from and I understand because it is the money involved that makes this very very sensitive. However right now I'm at such a loss and wishing I had never seen or heard of that damned notification in the first place because of this dilemma. Is this the message that FortuneJack wants to share to it's players? "Hey thanks for taking our suggestion in playing our bugged game, will just be taking our jackpot back now because of it, good luck to ya!"

You can even see in the game after Adrenaline, I do nothing to play irrationally because of the newly acquired BTC. I played as if I still only had my initial deposit of 0.009. Everything that led up to the Plinko were just a series of random factors. You're asking if I had enough money what I'm asking is, are you certain I would not have deposited again had I hit a wall in between my series of bets?

Is it fair to punish me for their mistake? Plenty of times I had technical issues and clarification problems, yet in the terms where I am losing money they do not offer to give it back. Why should they be allowed to take back the money I thought I had won as they so freely choose? If this is the case  then forget provably fair. We're already playing in a 99% house edge so might as well just throw our wallets at the mercy of every casino we come across.

I'm really not sure what to tell you but you are correct in that we are at the mercy of the casinos, that's just the way it is..

Had you deposited again (although there'd be no reason for it) I would 100% agree that you deserve to keep the winnings, but as this was not the case 'nor did your previous balance cover the bets I'm just not sure.

This entire situation sucks, they should have noticed the bug sooner and if they did you would have either never played plinko or you would have deposited again and then won the 1000x wager..

Yes which is exactly why I am only asking for the 20 BTC. Also as a player yourself (assuming you are) would you play at this casino knowing things like this could happen to you? This goes to owners of FortuneJack and it's players. Is it right that I should be singled out for something like this? I am not a person with so much money. I am barely getting by day by day. Yet choosing to play here with the little I have to try and make my life a little bit easier to breathe. I have been nothing less of courteous in my opinion, I have followed up with you guys every single time you've asked, followed every single rule you guys have said to abide by. This is very painful.

Sadly, you are dealing with a casino that will pull stunts like this and ignore any reasoning in the process. Just read the complaint section where they held people withdrawals for months while the price of BTC dropped only to release it later.

Also they are arguing that, there is no way to say I would have deposited more should I not have gotten extra BTC obtained from the bug to win the Plinko jackpot. However, I say this is clearly not true. You can see clearly in these transaction logs. After they have taken nearly everything from me from the jackpot. I continue depositing. If such is the case for after they had taken the jackpot from me wouldn't that clearly have happened if I had never won money from the bug? I am a chronic gambler. It would've happened regardless bug or not that I would have eventually deposited the funds for that Plinko bet.

The amount of deposits I had made after they had taken my jackpot earnings is roughly 0.4659 BTC. How can they claim I would not have gotten to that end result regardless of whether the bug had taken into affect or not?

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/if­olj­37.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/wR­xaq­gg.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/uM­Y2Q­8R.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/ON­Q3F­U5.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/Nf­qyz­Fz.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/qi­Gcd­fQ.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/dM­vsG­7Q.p­ng­?1[­/img]

[img]h­ttp­s:/­/i.i­mg­ur.c­om­/U4­2wr­RS.p­ng­?1[­/img]

Dude this casino is horrible. They steal winnings and deposits. They have a history of it, like they got a history of ignoring your updated complains on AG

I mean, that part I understand because David is currently away on private matters. I just wish he wasn't the only one giving feedback and the only one trying to reach some sort of resolution. Also, as much as I respect David and all the things he's done for me. I really can't justify this kind of behavior and apparently neither can majority of this forum. A 1000x Plinko bet is a 0.099% to hit which is harder to hit than their max dice pay out which is set at 990x at 0.1%. Also, David personally in the beginning you had asked what the forum thinks and asked if the outcome was fair. Knowing that they do not agree to the fairness of what has happened, would you be willing to come to a new resolution? Because honestly I gotta say man, after all the money I poured into you guys, I think this kind of situation is worth a lot more than just a quick look and fix.

[marlboroza]

~

Provably fair is very interesting system, especially when it has nonce, which means it doesn't matter when you will place bet, as long as you play with the same client and server seed:

https://imgur.com/5zhJstp

...bet number 15958 will always return the same result, in this case, 1000X.

BUT

If you read ToS, you will find this:

Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

So you have to prove that you have won this bet using your deposit.

[verusfides]

~

Provably fair is very interesting system, especially when it has nonce, which means it doesn't matter when you will place bet, as long as you play with the same client and server seed:

https://imgur.com/5zhJstp

...bet number 15958 will always return the same result, in this case, 1000X.

BUT

If you read ToS, you will find this:

Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

So you have to prove that you have won this bet using your deposit.

They didn't notify us of this malfunctioning game. From what I'm understanding is, they were already aware of such a bug in place, yet they did not do anything to deter players from playing the game or notify us of the bugged game. So you're saying due to company negligence, I should be responsible? Do you have some sort of stake with FortuneJack that you would suggest something so absurd as this?

[verusfides]

~

Provably fair is very interesting system, especially when it has nonce, which means it doesn't matter when you will place bet, as long as you play with the same client and server seed:

https://imgur.com/5zhJstp

...bet number 15958 will always return the same result, in this case, 1000X.

BUT

If you read ToS, you will find this:

Bets and any winnings made during malfunctioning of a game shall be void. Any subsequent Games or Services that you participate in with funds obtained from a malfunctioning Game shall also be void.

So you have to prove that you have won this bet using your deposit.

They didn't notify us of this malfunctioning game. From what I'm understanding is, they were already aware of such a bug in place, yet they did not do anything to deter players from playing the game or notify us of the bugged game. So you're saying due to company negligence, I should be responsible? Do you have some sort of stake with FortuneJack that you would suggest something so absurd as this?

Also if you read ToS you'll also find this.

8. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

This wasn't something that occurred a couple hours after. I made this jackpot bet THIRTEEN hours after that bug was in effect. They had all the time in the world between that jackpot bet and the bug to notify me accordingly. Is it not a website operators job to notify people of when such a bug occurs to prevent possibilities such as this happening in the first place? You're suggesting I should be liable for something they should clearly know how to handle after being online for years.

[marlboroza]

Do you have some sort of stake with FortuneJack that you would suggest something so absurd as this?

Ok.

Post proofs that you have won 2BTC playing Adrenaline from your 0.009796060BTC deposit without using bug.


Then show us proofs that you have won plinko with money you have deposited/won without using bug money.

You have all transactions recorded, in case you don't, send message to FJ's support they will give you all data.

Post all data here.

the automatic cashback have allowed players to basically write in bar the amount of money they wished to win and after spin the winning was there.

Also post cashback data.

[verusfides]

Do you have some sort of stake with FortuneJack that you would suggest something so absurd as this?

Ok.

Post proofs that you have won 2BTC playing Adrenaline from your 0.009796060BTC deposit without using bug.


Then show us proofs that you have won plinko with money you have deposited/won without using bug money.

You have all transactions recorded, in case you don't, send message to FJ's support they will give you all data.

Post all data here.

the automatic cashback have allowed players to basically write in bar the amount of money they wished to win and after spin the winning was there.

Also post cashback data.

Yes, we have already talked about this. Since you did not bother to read the whole thing. I was unaware of this, are you going to misappropriate funds of every player assuming that they had known that the bug existed? Also we aren't arguing the fact that whether it was from the bugged money or not, we are arguing if I would have kept depositing had I not had that money to play with and I am clearly showing that I would have more than likely deposited these funds because I have deposited 0.4659 BTC to play with subsequently after they had taken those funds away. Those funds more than amount enough money to have made that Plinko bet. Why are you not even for a second hinting any fault towards the casino? It's strange to me that you come out attacking a legitimate player who made a legitimate win seeking justice for the casino who didn't make aware of this bug to any player. They have even told me that they can agree I did not do this intentionally. So please stop attacking me, I am not here trying to claim I win I did not work towards. The deposits I have made thereafter more than enough cover all subsequent bets up to that Plinko jackpot.

[Temptaz]

Imagine being the guy who programmed the game with the glitch in it.

I bet Fortunejack has a hit on this person if hes not already dead.

[Toumaaus]

heh noone expect fortunejack to return fund once they decide to seize it, even its not sometimes against their own rules, they changed them few times becouse of me....... they took from me like 2-3BTC year ago, since then I used several times my own praxis, bug hunter, to get my money back, they suffer a lot more now for this seizure 

[verusfides]

Imagine being the guy who programmed the game with the glitch in it.

I bet Fortunejack has a hit on this person if hes not already dead.

Also I want everyone to note what he pointed out and I'd like to point out these two very specific rules FortuneJack themselves have wrote on their terms and conditions.

Which states under Limitation of Liability:

Rule 6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

Rule 8. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

"including in cases caused by our gross negligence." I was not the person that ignored this bug and caused this result to happen. They were notified prior of this bug existing, yet they let it continue on without any player notification. Do we need to say anything more now?

[Lucky7btc]

Imagine being the guy who programmed the game with the glitch in it.

I bet Fortunejack has a hit on this person if hes not already dead.

Also I want everyone to note what he pointed out and I'd like to point out these two very specific rules FortuneJack themselves have wrote on their terms and conditions.

Which states under Limitation of Liability:

Rule 6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

Rule 8. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

"including in cases caused by our gross negligence." I was not the person that ignored this bug and caused this result to happen. They were notified prior of this bug existing, yet they let it continue on without any player notification. Do we need to say anything more now?

I understand where you are coming from. But also understand you are dealing with a casino group that has a history of stealing and ignoring complaints. They also have one of the highest bonus turnover of 40X. That alone should tell you they are out to fleece its players.

[FortuneJack]

Hi Blockchayne

David here and always ready to help ^^ can you dm me your FJ username and details of your convo with our support? I would like to check and help you ^^

Can you confirm that you’ve received my DM’s and that you actually are working on this issue. I haven’t received any indication from you that you have received I
This or otherwise are working on my issue. Thank you.

Hi! yes I have received a DM and i am on the case, making checks in office ^^

Yes please make it public because it's an absurd response and it's categorically false. You all have provided some screen shot and highlighted the middle number and claimed this is the bet amount and this is the amount missing. First of all the middle column in the transaction history is NOT the bet amount. The FAR RIGHT column is the bet amount. You can clearly see i was wagering .001 wagers and you all have said i was wagering .039 wagers. You all do not want to pay me the 99.5 mbtc that is missing from my deposit credit and you are desperately reaching for any absurd explantion that you can fabricate in order to weasel your way out of those obligations.

I noticed some discrepencies in my history and my transactions. I told them that there was a significant amount of bitcoin missing from my account which was due to a system miscalculation, there were no withdrawals made during the time at all so this is ruled out first. Then they sent me several pages of transactions and provided several different stories as to what had happened.

The first story was that they just needed to figure out whether the amount missing was a bonus amount or a real balance amount so that they could begin the process of returning the funds to me. Since I know I dont use bonuses, I knew it was definitely not a bonus amount, but i respected the fact that they had to check to be sure before issuing any refunds.

The following day they came back and told me that the bet amounts were removed during the confirmation of the amount. This is why the total amount didnt reflect properly on the transaction history. They sent me a screenshot with the center column highlighted which showed .039 and then said that  I was making .039 bets while the deposit was confirming.

This was completely false and they did not even highlight the correct column as the amount of  the wager is in the FAR RIGHT Column and the amount missing is .0995btc. So this turned out to be categorically false.

At this point I was certain that they would see the errors in their explanation and would have no choice but to make this right and simply refund my money. Obviously They did not done this.

Instead, They have come back with ANOTHER new story of increasing complexity and technical explanation which required numerous pages of transaction history to be forwarded to me and some lengthy explanations about how their system is unique in it's calculations and this is why the numbers arent adding up....

It seems like they are just attempting to wear me down emotionally and mentally to the point where i concede to their story. I had almost reached that point as i have spent sooooo many hours dealing with this that even my family has become upset as I have been too often taken away from other aspects of my life bc i have had to keep battling to get FJ to return my funds.
 
I will post the image of the detailed transaction history that THEY sent to ME and insisted there was no error.

PLEASE tell me and Fortunejack if ANYONE ELSE SEES THE ERROR. They have insisted is not an error. I think it is rather clear that it is. The transaction being disputed has been highlighted with a blue rectangle for full clarity of my claim.

https://imgur.com/a/zzrABxQ

Hello,
We’ve already explained everything about this case in our private chat and we thought that we were close to agreement.

But, now we want to give a public response and explanation.
(we’ve hidden transaction IDs in every provided screenshot due to privacy policies)


At 01:58 , User requested deposit from blockchain side, Which started to reflect on balance at 02:05 and fully been confirmed and credited at 02:17.

The screenshot of transaction is clearly showing Balance after, balance before and amount columns.

While the transaction started to reflect on the balance (02:05 UTC) users balance was 0.13905242 BTC, Which is the exact amount of the bet made during 02:05 , shown in the screenshot
While the transaction was unverified (waiting for blockchain confirmations) From 02:05 till 02:10:54 user was using the balance and the final outcome and last bet before making a deposit has been made at 02:10:54 after which the deposit has been credited (02:17)

Balance before the deposit has been fully confirmed and credited on the account was  0.03955242 BTC (02:10:54 ) after which the deposit has been credited 0.541499 BTC (deposit amount) which gives us the balance after funds (After confirmation).


Screenshot1:




Screenshot2:




Screenshot3:




Screenshot4:




We hope this detailed information will explain everything.

[verusfides]

Imagine being the guy who programmed the game with the glitch in it.

I bet Fortunejack has a hit on this person if hes not already dead.

Also I want everyone to note what he pointed out and I'd like to point out these two very specific rules FortuneJack themselves have wrote on their terms and conditions.

Which states under Limitation of Liability:

Rule 6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

Rule 8. Our maximum liability in relation to your use of the Website shall not exceed the value of the wagers you placed in respect to the wager or product that the liability arose from, or otherwise exceed 30 BTC or equivalent monetary value.

"including in cases caused by our gross negligence." I was not the person that ignored this bug and caused this result to happen. They were notified prior of this bug existing, yet they let it continue on without any player notification. Do we need to say anything more now?

I understand where you are coming from. But also understand you are dealing with a casino group that has a history of stealing and ignoring complaints. They also have one of the highest bonus turnover of 40X. That alone should tell you they are out to fleece its players.

One of the players recently shown me a message which regards to him being paid for the bug which states:

Hello User,

This is the message regarding the bets that were not crediting wins on Adrenaline. We checked with the needed department and refunded 1.86 MBTC on your balance. We appreciate your patience.

--------

According to this user the refunded amount was in fact the winnings not the original gambled amount. His question to me was why is he being awarded when he was operating the game during the time of the bug when it should void ALL pays. He strictly brought up this fact to defend my case. Is it normal for casinos these days to apply some rules to certain people and different rules to others as how they feel comfortably? Guess discrimination is still a thing.

[Theb]

Rule 6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

"including in cases caused by our gross negligence." I was not the person that ignored this bug and caused this result to happen. They were notified prior of this bug existing, yet they let it continue on without any player notification. Do we need to say anything more now?

You should prove that the bug was brought up by gross negligence first before you even claim that Rule 6 applies to you. Gross negligence is a big word that is why we should not taken it lightly. Even in lawsuits "gross negligence" is something needed to be proven first before someone finds to be guilty of it. If they have done their part and still a bug ruined your game it doesn't mean that they were purely not showing diligence in their job as mistakes like that happen but does it show gross negligence? I don't think so these employees are still human and you need to think about that.

[verusfides]

Rule 6. Nothing contained herein shall be considered as excluding FortuneJack of liability in cases where exclusion of liability would be illegal under the relevant laws, including in cases caused by our gross negligence.

"including in cases caused by our gross negligence." I was not the person that ignored this bug and caused this result to happen. They were notified prior of this bug existing, yet they let it continue on without any player notification. Do we need to say anything more now?

You should prove that the bug was brought up by gross negligence first before you even claim that Rule 6 applies to you. Gross negligence is a big word that is why we should not taken it lightly. Even in lawsuits "gross negligence" is something needed to be proven first before someone finds to be guilty of it. If they have done their part and still a bug ruined your game it doesn't mean that they were purely not showing diligence in their job as mistakes like that happen but does it show gross negligence? I don't think so these employees are still human and you need to think about that.

....Can people who haven't read any of the previous posts NOT respond like this? They knew about the bug way before I went to play on it. They could've shut it down at anytime. Are you saying I should assume responsibility for their own actions which led me to having a jackpot forcibly removed from me because of their GROSS NEGLIGENCE? see how that phrase works perfectly there?

Being human and being irresponsible are two very different factors. It does not require a lot of brain work to temporarily disable a game that would be causing problems with players currency involved.

It's pretty clear to me the people that were responsible for this did not stop this from happening knowing that the finance department would be required to stop the players upon their withdrawal requests. Give me one good reason why they didn't stop function of the game hours after they had known of it's problems.

Furthermore. Why did they choose to remove the funds from me 13 hours after when I hit the jackpot. Why did they not simply remove the funds beforehand so I could avoid this whole hassle? It's because the developer of that game was negligent. They assumed it would be no big deal to just let the problem run because eventually it would work itself out.

I want the developer(s) themselves to read this very comment and explain to ALL of us why they or he/she did nothing.

[klarki]

FortuneJack, when will the following games work: Tales of Egypt slot, Hockey League, Glorious rome, Lady of the moon, 7 Monkeys?

[verusfides]

FortuneJack, when will the following games work: Tales of Egypt slot, Hockey League, Glorious rome, Lady of the moon, 7 Monkeys?

Some of the games are unavailable because of the region you're playing in. It doesn't say it on there but that is the reason.

[klarki]

FortuneJack, when will the following games work: Tales of Egypt slot, Hockey League, Glorious rome, Lady of the moon, 7 Monkeys?

Some of the games are unavailable because of the region you're playing in. It doesn't say it on there but that is the reason.

Now the slot machine is working, but someone has activated free spins.