FORTUNEJACK.COM |Deposit 777 play with 1777 mBTC |Live Casino, Slots, Betting

[EpicChamp]

Just pay the man and get this damn thing over with. What's the point of being a "CRYPTO" casino if you are asking for personal data from a winner? If you accept a bet then you pay the bet.

I once sent my personal information to a rogue RealTime Gaming Casino and they made a fake ID and credit card with it. FJ is only looking for a loophole of if your IP doesn't match your ID then they will use it as an excuse to say you were multi-accounting or you made a fake account. They have a history of using this tactic as an excuse to not pay legit wins.

Thank you very much for your support, that was my same exact thought when I initially signed up on their site and wanted to bet with bitcoins instead of fiat - to have the chance to bet anonymously and not have to go through the whole KYC process if I ever wanted to withdraw my funds from their site. (Assuming that I have done nothing suspicious on my account or anything along those lines, which I certainly haven't)

And I'm sorry to hear about your poor experience with RealTime Gaming Casino. It's nothing personal against FJ, but with all due respect to them, that's exactly why I cannot fully trust FJ (or any other gambling site for that matter) by giving out my personal ID & other confidential information. I have no idea who they are, what their intentions are with my ID, and what they may plan to do with my information after this case is over.

It's truly an unnecessary risk considering that nothing outside the norm happened in the tennis match I bet on, and it can easily be avoided and dealt with the normal way in a professional manner instead.

I can also 100% guarantee everyone here that I have not used any VPNs to bet on their site and that the IP address that I used matches the area I live in. I have nothing to hide and have been 100% truthful the entire time; I'm just simply not willing to give out my personal ID to an online gambling site from overseas and would like them to respect my privacy + decision on this, especially as a crypto website.

Now nothing is anonymous because recently we have too many new Rules and regulations just because of this we have mostly exchanges casino's and sportsbetting sites asking for completing KYC without this you are not going to withdraw funds if you was for anonymous then surely you need to read all about this before depositing funds its not FJ fault its all on you so please now follow things and withdraw your amount without any issue.

I can understand why people don’t like KYC, but once a casino states that it may subject you to KYC then you only have two options i.e. 1) either play and submit KYC or 2) avoid that casino. Lastly no one can say what casinos do with KYC, but I have seen people have trusted FJ in the past with their KYC details, and I believe that they’ll continue to trust because FJ has build a solid reputation out here.

But for the time being and for this situation, I would greatly appreciate it if FortuneJack can respect my privacy and solve this matter without the need for KYC, and use this case as a "warning" for next time something like this happens. To me, these types of documents are too significant to share with any business online, let alone a gambling site.

I don't know what type of activities what you do using your account and maybe Fortunejack found something strange that's why they ask a KYC for proper verification, maybe just comply what they ask to you so that this case will be solve. I know you are worried about complying on KYC but you don't need to worry since this is not really a rare case and fortunejack will keep your identity safe.

This is why I am asking them why exactly they want me to do it, what benefit this gives them, and why it is so necessary & they're being so strict about it - which they still haven't responded to.

Also, you never know how safe or unsafe it is after you give out your personal information like that to someone you know nothing about and cannot fully trust. It's nice to think that it would be safe, but the reality is it can be placed at the wrong hands (intentionally or unintentionally) at any time, which to me is too much to ask for and not worth the risk.

Why need to go throough this when this case can be solved without that? I really don't understand. There's no need to make it more complicated than it needs to be.

-
Hey there, quick update: there's exactly a week left until the deadline for the KYC.

Please consider accepting it on time so we can get it done before the expiration date.

None of our customers has ever had a problem going through the procedure, the same will be for you if everything is fine on security end.

So you're just going to keep ignoring my questions and keep disrespecting my standpoint on this manner without giving me any answers?

What kind of "security" are you referring to exactly?

And quite frankly I don't care what your other customers think about this procedure, I am personally against it and I would like you to respect my reasoning for that and solve this case without the need to KYC.

If other people are willing to or concept with giving out their personal information, that's their decision. But for me it is extremely valuable & personal information that is too confidential to share with any business or gambling site online.

I understand that it's in the rules that it can be asked at any time & within your rights, but in this case it is completely unnecessary and this situation can be solved without it. I was also honestly not aware of this when I signed up initially considering you're a crypto site, and if I knew this could happen I probably wouldn't have placed this bet to begin with.

So kindly respect my view on this and I look forward to us solving it without the need for KYC.

they aren't being direct but its pretty clear the answer is 'no. we will not give you specifics and we will not pay you unless you send the documents.  you have 7 days'

Obv that's what it sounds like, but they need to explain and give me a valid reason as to why they are forcing me + are so strict about me doing KYC when it can be easily avoided & solved without it.

[shield132]

It's a never-ending war but I still hope that one day we will see the old face of this thread where people were posting about promotions and others.

You should see their ToS before registering on this website. Words like sorry, I didn't know that, I'll read it in near future, etc, doesn't work there. Then FJ would also say: Please forgive us, it was a mistake from our side to cancel your bets, just forgive this time and we will never do that.

It's obviously clear, right?

Btw on another hand, I would love to hear why FJ requests KYC in similar cases. Do they have some doubts that bug was manually caused or what? But why didn't they request this before the forum's poll? When the user was still complaining a lot?

Edit (but it doesn't answer my question about why KYC wasn't requested before Poll):

6.2. If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity including, without limitation to money laundering activities or conduct in violation of this Agreement, Your access to the Services may be terminated immediately and/or Your Account blocked and terminated, in this event the Company is under no obligation to refund You any funds that may be in Your Account.

[EpicChamp]

It's a never-ending war but I still hope that one day we will see the old face of this thread where people were posting about promotions and others.

You should see their ToS before registering on this website. Words like sorry, I didn't know that, I'll read it in near future, etc, doesn't work there. Then FJ would also say: Please forgive us, it was a mistake from our side to cancel your bets, just forgive this time and we will never do that.

It's obviously clear, right?

Btw on another hand, I would love to hear why FJ requests KYC in similar cases. Do they have some doubts that bug was manually caused or what? But why didn't they request this before the forum's poll? When the user was still complaining a lot?

Edit (but it doesn't answer my question about why KYC wasn't requested before Poll):

6.2. If the Company has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity including, without limitation to money laundering activities or conduct in violation of this Agreement, Your access to the Services may be terminated immediately and/or Your Account blocked and terminated, in this event the Company is under no obligation to refund You any funds that may be in Your Account.

Had FJ not made their mistake to begin with, I would have my winning amount 2 months ago and would have been able to withdraw it as per usual without any KYC, just like I would have if I won any other regular bet on that day.

Yet now FJ realizes their mistakes and instead of honoring my win as they should have 2months ago WITHOUT KYC, now they're asking me to do KYC? I mean seriously?

Why is that? What for? I honestly don't get it and it doesn't make any sense.

If this happened with any other crypto bookie or I bet on any other match I wouldn't be forced to do this, and I would like them to treat this as any other normal situation and make their final decision without KYC because it has nothing to do with it and my personal information should have 0 impact on their final decision regarding this case.

[tomahawk9]

for fucks sake, man!! ever since FJ requested KYC, it's been a never-ending spam fest filled with massive pyramid quotes coming from you almost on the daily

So why

why can't we both just <...>

But why do you need or want my personal information/KYC for exactly?<...>
I really don't understand why it would be necessary to do it, or why you are trying to force me to KYC.

why they would want me to submit KYC <...>
Also, why can this case NOT be fixed without KYC?

but WHY exactly are you asking for it?<...>
Why is this so important for you to know?<...>
Or why should<...>
still do not understand why you keep pressuring me to do KYC

So why do they have to<...>

Why would anyone possibly want to or be willing to give their personal information<...>
Why can't we both just peacefully solve this and move on with our lives without having to complicate everything?

That's why <...>
why they are so strict about wanting me to do KYC

This is why I am asking them why exactly they want me to do it, what benefit this gives them, and why it is so necessary & they're being so strict about it
Why need to go throough this when this case can be solved without that?

but they need to explain and give me a valid reason as to why they are forcing me + are so strict about me doing KYC

Why is that? What for? I honestly don't get it and it doesn't make any sense.

i think i speak for [almost] everyone in this thread when i say: knock it off!!!!

[EpicChamp]

for fucks sake, man!! ever since FJ requested KYC, it's been a never-ending spam fest filled with massive pyramid quotes coming from you almost on the daily

So why

why can't we both just <...>

But why do you need or want my personal information/KYC for exactly?<...>
I really don't understand why it would be necessary to do it, or why you are trying to force me to KYC.

why they would want me to submit KYC <...>
Also, why can this case NOT be fixed without KYC?

but WHY exactly are you asking for it?<...>
Why is this so important for you to know?<...>
Or why should<...>
still do not understand why you keep pressuring me to do KYC

So why do they have to<...>

Why would anyone possibly want to or be willing to give their personal information<...>
Why can't we both just peacefully solve this and move on with our lives without having to complicate everything?

That's why <...>
why they are so strict about wanting me to do KYC

This is why I am asking them why exactly they want me to do it, what benefit this gives them, and why it is so necessary & they're being so strict about it
Why need to go throough this when this case can be solved without that?

but they need to explain and give me a valid reason as to why they are forcing me + are so strict about me doing KYC

Why is that? What for? I honestly don't get it and it doesn't make any sense.

i think i speak for [almost] everyone in this thread when i say: knock it off!!!!

Yes I keep asking and would have stopped a long time ago cuz they STILL haven't given me an answer and keep ignoring my questions.

Honestly, it's just extremely rude, unprofessional & disrespectful from FJ.

First they didn't want to change anything, then with community vote they decide to do something (still don't know what exactly), and now they force me to do KYC, wth?! What next?

I do KYC and then they ask me for more things? Or how long are they planning to keep dragging this on for? This could have easily been solved by now and they keep making everything more complicated for no reason.

There's absolutely no reason for KYC to solve this and if they realize it was their mistake then they should own up to it without forcing me to send them any of my personal documents that have nothing to do with this situation.

Also as shield said they never mentioned anything about me having to do KYC before the poll or during our conversation, why bring it up all of a sudden right now after the results of the poll? Honestly it's pretty unbelievable.

Like absolutely no respect at all for my privacy, perspective, or the scope of this situation. It's really sad it has to come down to this and that they can't seem to agree to solve it without me sharing my personal information.

[FortuneJack]

Under the section of terms and conditions - CUSTOMER DUE DILIGENCE:

7.3.2. The transaction in relation to the Account is made from or to a high-risk suspicious account /wallet;

How can be the high risk defined?

7.4.  In the event when the Company suspects any of the activities set out in Section 7.3, the Company takes necessary measures to examine the backgrounds of any those activities, including, but not limited to, seeking additional independent, reliable sources to verify the information provided and to determine whether the transaction to be suspicious, taking additional measures to understand the background, ownership and financial situation of the User and other parties to the transaction, making a video or voice call with the User by any means of electronic communications, assessing whether the transaction is consistent with the purpose and intended nature of the business relationship, increasing the monitoring of the business relationship and applying greater scrutiny to the transaction made. At the point where the threshold is reached, the Company may put all funds owed to the Customer into an account (or equivalent) from and on which no withdrawals and deposits can be made, until CDD is completed successfully, to the full satisfaction of the Company.

-
@shield132

It's not about us considering that the OP was the one who caused the bug. Us requesting the KYC after the poll was due to changing the decision regarding the user's case. Once we talk about us as a company crediting the user and him as a customer withdrawing amount, we're still in the partial business relationship. As explained earlier, both in our comment and within the terms and conditions section, we cannot do the business with an account that has gambling activity pattern in the past that was suspicious in our point of view (not saying it directly, it's just an opinion).


Last but not least, here's another section of the TC that can be as well applied to the case which we don't in any way.

7.3. The Company may apply CDD Measures any time, at its sole discretion and with or without providing the reasons and explanations of doing so, and especially in the following circumstances:

Let us know if there's anything we can add to this case - will gladly participate.

[Yabes]

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

[FortuneJack]

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

-
Hey there, thanks for sending your feedback.

Unfortunately, multi-accounting is prohibited at the properties of FortuneJack. If it's the case then I will not be able to help you out.

Please send me your username via PM so I can double-check this case for you.

[mu_enrico]

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

I've experienced the same story as yours recently. You should've fought for it as I did. I even don't remember the last time I played there in 2018 or so, to try dice, and in 2021 they accused me of abuse, block withdrawal, etc. So strange! I thought so because of IP since I use VPN or whatever.

You should reply and explains the situation, and since you haven't made a deposit, you should be able to explain the situation more levelheaded.

Even though my case was solved in no time, it still gives me a chill. You know I used Roobet, Duelbits, Bitcasino, and never experience such a thing.

[EpicChamp]

Under the section of terms and conditions - CUSTOMER DUE DILIGENCE:

7.3.2. The transaction in relation to the Account is made from or to a high-risk suspicious account /wallet;

How can be the high risk defined?

7.4.  In the event when the Company suspects any of the activities set out in Section 7.3, the Company takes necessary measures to examine the backgrounds of any those activities, including, but not limited to, seeking additional independent, reliable sources to verify the information provided and to determine whether the transaction to be suspicious, taking additional measures to understand the background, ownership and financial situation of the User and other parties to the transaction, making a video or voice call with the User by any means of electronic communications, assessing whether the transaction is consistent with the purpose and intended nature of the business relationship, increasing the monitoring of the business relationship and applying greater scrutiny to the transaction made. At the point where the threshold is reached, the Company may put all funds owed to the Customer into an account (or equivalent) from and on which no withdrawals and deposits can be made, until CDD is completed successfully, to the full satisfaction of the Company.

-
@shield132

It's not about us considering that the OP was the one who caused the bug. Us requesting the KYC after the poll was due to changing the decision regarding the user's case. Once we talk about us as a company crediting the user and him as a customer withdrawing amount, we're still in the partial business relationship. As explained earlier, both in our comment and within the terms and conditions section, we cannot do the business with an account that has gambling activity pattern in the past that was suspicious in our point of view (not saying it directly, it's just an opinion).


Last but not least, here's another section of the TC that can be as well applied to the case which we don't in any way.

7.3. The Company may apply CDD Measures any time, at its sole discretion and with or without providing the reasons and explanations of doing so, and especially in the following circumstances:

Let us know if there's anything we can add to this case - will gladly participate.

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

[FortuneJack]

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

-
Tornike

[EpicChamp]

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

-
Tornike

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

[Yabes]

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

I've experienced the same story as yours recently. You should've fought for it as I did. I even don't remember the last time I played there in 2018 or so, to try dice, and in 2021 they accused me of abuse, block withdrawal, etc. So strange! I thought so because of IP since I use VPN or whatever.

You should reply and explains the situation, and since you haven't made a deposit, you should be able to explain the situation more levelheaded.

Even though my case was solved in no time, it still gives me a chill. You know I used Roobet, Duelbits, Bitcasino, and never experience such a thing.

Wow, Thank you for your sharing, it's means a lot for me or even to our community for awareness on such case like that.

Yea as explain above, It's were funny case.

Already send send PM with my username to @FortuneJack / Tornike.

Felt got Ball 8, I've capture about the winning  :

13 rest balance+ side bets (8+26+101) + (I dont remember about rest main bet won or not) = 148 $
It's around 2-3 december worth of = 0.008 BTC ~ and withdrawal is rejected.

Let's see about update by @Fortunejack.

Yea I'm not sure should be fight or not, cuase this are funny case.
Does they wont pay? It's could be interesting. or maybe scam accusations?

[FortuneJack]

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

-
Tornike

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

-
Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

[leea-1334]

Hey FortuneJack I know tennis Australian Open already started but do you have any special promos regarding Tennis going on? Could not seem to find any and just hunting around for the best ones;) BTC is up,,, so it is exciting now to bet;)

Thank you in advance!

[BitcoinHunt3r]

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

-
Tornike

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

-
Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account  case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit    so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games.

[FortuneJack]

I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?

At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.

I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.

I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.

Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.

So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.

I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.

I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!

No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision.

-
Tornike

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

-
Please read the above-mentioned replies from our end regarding the requesting the KYC.

As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure.

Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive.

I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account  case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit    so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games.

-
Hey there, thanks for the feedback.

The simple answer would be no - not all the customers are required to go through KYC. Not to say, the vast majority of the customers are never required to do so - as mainly it depends onto the case the user is involved in - if it's sensitive in terms of business relationship, then it might be indeed crucial to get it done.

[Chato1977]

Then please answer my question instead of keeping on ignoring it as if it doesn't matter.

Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full?

Because right now the aftermath is not clear to me at all.

You had been answered couple of times about this same question you are the one who's ignoring the fact , You are lucky because even how denial you are from all the explanation given to you , FortuneJack is still calmly answering you and addressing the same question over and over again.
Look that almost how many pages from this thread is from your issue while this should be a ANNouncement thread but time answering you was given from time to time, Hope you'll consider that also and try to Give way in KYC asked for this to have closure once and for all.

[FortuneJack]

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

-
Hey there, I did double-check the ins and outs of your case.

Unfortunately, there's nothing I can help you with as you're account violates the terms and conditions policy. More specifically speaking, your username has been associated/linked with other accounts registered/operated at FortuneJack.

The proofs on our end do contain sensitive data, including IPs, email tags and usernames.

If there's a need for providing them to the community (if you allow us to do so - of course) - we can showcase them all here.


Cheers,

[Yabes]

A month ago I'm join as participant on Discord promotion held by @Hhampuz.

In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).

I do withdrawal then they rejected and my account suspended.

The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.

I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.

Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.

-
Hey there, I did double-check the ins and outs of your case.

Unfortunately, there's nothing I can help you with as you're account violates the terms and conditions policy. More specifically speaking, your username has been associated/linked with other accounts registered/operated at FortuneJack.

The proofs on our end do contain sensitive data, including IPs, email tags and usernames.

If there's a need for providing them to the community (if you allow us to do so - of course) - we can showcase them all here.


Cheers,

Thank you for double checking for me.

However I already make some mistake(create multiple account) but I believe those are not mine, just 1-2 account.
I never been there to claim some promos to get benefit or profit for me, so Im aware about that.
Since that’s were my mistakes and Im aware about that, so you can go ahead for keep ban me, since I have nothing lose there.

It’s just lesson for us our community to considering playing at FortuneJack.
Since those useless T&C could be trap.

I’m lucky knowing with lose anything.
Can you imagine, I play there with real money(deposit). If you win, you account will be ban which reason double account or may be if you lose on game, you got nothing cause they will keep grab your money.

I’m not side competitor, but ya sorry about that.

Keep growing with that TRAP, Good luck.