Hello,
I tried to buy 100 EUR value of btc i transferred money on 28.11.2017 at 20:49. I didnt get any bitcoins however payment shown sent from my bank account. I have sent several e-mails to support service just answer is "check your payment" I would like to continue to buy from Bitpanda several times every month as i do now, however this problems effects my purchase program.
(Order ID :T118763228219080061)
Support id83271
Can you help me please?
Kind regards
Hello ozeraykut,
in cases like that please contact
support@bitpanda.com because we would ask you to provide information that shouldn't stay in public.
Best regards,
Sebastian
Team Bitpanda
Just a
big warning from me, after a firmware update of my phone i lost my 2FA accounts via google authenticator app and had to go through the painful process to reset/getting all accounts to work again. I highly recommend using "Authy" over google, since there you can store a backup of the account data.
Yet
www.bitpanda.com was the only service that did not provide a easy/reasonable 2FA reset option, i use a basic bronze account that does not need a id verification and the support only offered me a reset by id verification. After i told them that i don't want to give them my id's, which was the main reason i just use a bronze account in the first place, i haven't got any information in two days
In comparison bitgo, neteller, google and all other services had some form of 2fa reset option and did not require more information than was needed to open the account in the first place. So i'm less than happy with how this is handled by bitpanda.com
[UPDATE] After 3 days the support offered the reset via providing the last 4 IBAN digits of the last transaction. Hopefully this will work and i get my account back!
I still strongly suggest to make it more clear that if anything happens with your phone (lost, manual firmware update, factory reset) the google app will not backup/restore the accounts and you have to go through a manual and in some cases painfully recover process. This all could have been avoided if i would have used "Authy" or any other 2fa app that does a backup. I now also understand why Bitwarden do recommend Authy over google in there 2fa FAQ page. At least make a screenshot of the org. code page you use to add the account and store this in some password manager or locally safe place.
Hello andy2222,
we are aware that recovering 2FA is not a simple process, however we are a financial service and need to protect our users so we need to be extra safe. Though you have the ability to recreate your 2FA always by yourself. We show the creation key of the 2FA-entry whenever 2FA is set up. It should be backed up and we ask the user to do so also. If you didn't do so already it might be a good idea to disable 2FA in order to reenable it while backing up the creation key.
Best regards,
Sebastian
Team Bitpanda
When will you integrate IOTA for easy-buying at BitPanda?
Hello mensa1984,
we only speak about new features and coins added to Bitpanda once done. So in order to stay up-to-date please check out our newsletter, blog and social media channels.
Best regards,
Sebastian
Team Bitpanda
...hi;
there are 3 more hardforks coming in Bitcoin within the next weeks. can I stay with my bitcoins on the bitpanda exchange or is that a bad idea?
i like to participate in the new coins !
thanks Erik
Hello Erik,
if you want to stay on the safe side then please withdraw your coins to a wallet you hold the privkeys of the addresses.
Best regards,
Sebastian
Team Bitpanda
Hallo
My phone number became unvalid. How can I change it? My email is.
bitpanda ÄÄTT electricsoul.org
Thanks & greetings
Robert
Hello Robert,
please contact us through
support@bitpanda.com because we need personal data from you.
Best regards,
Sebastian
Team Bitpanda
