[ANN] www.bitpanda.com Buy/Sell ETH/BTC with Visa Mastercard Neteller Skrill

[Hunternomad]

Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot

[balinov]

Hello, I'm really trying for 3 days to buy coins with money from Skrill, but nothing works on you site. You also don't answer on emails. I'm waiting more than 48 hours. I'm trying to verify my account with my ID card with verify-U, but this is mission impossible. Nobody is answering. Estimated waiting times is 3-10 minutes, but I'm waiting for a lot more and no one is answer. I book an apointment for 2 days in a row and then surprise - Abort due to security reasons. I'm not sure if I would succeed buying something. The service is awful.

[Lumenvitae]

Wir haben per Sofort Überweisung bezahlt, aber leider wurde es blockiert.
Mein Mann hat Vollmacht über mein Konto, aber anscheinend zaehlt das nicht.
Anstatt man die Zahlung blockiert wird das Geld abgezogen.
Und man bekommt überhaupt keine Antwort ausserhalb der Tickets.

Leider ist der Customer Service sehr unzureichend und langwierig. Bei grosseren Geldmengen hat man kein gutes Gefühl dabei.
Wir haben schon das Foto unserer Bankkarten geschickt.

HEY MANN, ES İST NİCHT WENİG GELD WAS BLOCKİERT WİRD! BİTTET MELDET EUCH!
FÜR EUCH NİCHT, WEİL İHR MİT VİEL GELD ARBEİTET, ABER FÜR PRİVATLEUTE İST ES EİN SCHRECK .
 

BEDANKEN UNS JETZT SCHON, WENN WİR WAHRGENOMMEN WERDEN SOLLTEN!!!


''Your order has to be manually verified by us first.
Our security department will check your EUR wallet transaction first manually and will give it free if applicable. We ask you for patience until the proof is done.

in order 782372477646866995 you used a bank account, that our system unfortunately can't assign to you. Orders for third parties or with bank accounts that aren't yours are forbidden. When you placed your order you agreed to: "I confirm, that the used bank account is running under my own name. Orders for third parties or with bank accounts that aren't yours are not allowed.". Why did you use this bank account? In case it is a bank account you are allowed to use privately please send us a photo of the bank card showing your name on it. Your ID also needs to be visible on the photo. Best regards, Team BITPANDA''


''Your ticket (133278) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (133278) ist eingegangen und wird von unserem Supportteam überprüft.''


''Hello Victor,

due to high traffic on Bitpanda we are currently experiencing a large amount of support requests.
Unfortunately this can lead to longer waiting times.
We apologise for the inconvenience this may cause.

Best regards,
Team Bitpanda''

[TwinWinNerD]

Wir haben per Sofort Überweisung bezahlt, aber leider wurde es blockiert.
Mein Mann hat Vollmacht über mein Konto, aber anscheinend zaehlt das nicht.
Anstatt man die Zahlung blockiert wird das Geld abgezogen.
Und man bekommt überhaupt keine Antwort ausserhalb der Tickets.

Leider ist der Customer Service sehr unzureichend und langwierig. Bei grosseren Geldmengen hat man kein gutes Gefühl dabei.
Wir haben schon das Foto unserer Bankkarten geschickt.

HEY MANN, ES İST NİCHT WENİG GELD WAS BLOCKİERT WİRD! BİTTET MELDET EUCH!
FÜR EUCH NİCHT, WEİL İHR MİT VİEL GELD ARBEİTET, ABER FÜR PRİVATLEUTE İST ES EİN SCHRECK .
 

BEDANKEN UNS JETZT SCHON, WENN WİR WAHRGENOMMEN WERDEN SOLLTEN!!!


''Your order has to be manually verified by us first.
Our security department will check your EUR wallet transaction first manually and will give it free if applicable. We ask you for patience until the proof is done.

in order 782372477646866995 you used a bank account, that our system unfortunately can't assign to you. Orders for third parties or with bank accounts that aren't yours are forbidden. When you placed your order you agreed to: "I confirm, that the used bank account is running under my own name. Orders for third parties or with bank accounts that aren't yours are not allowed.". Why did you use this bank account? In case it is a bank account you are allowed to use privately please send us a photo of the bank card showing your name on it. Your ID also needs to be visible on the photo. Best regards, Team BITPANDA''


''Your ticket (133278) has been submitted and will be reviewed by our support team shortly.

Ihre Anfrage (133278) ist eingegangen und wird von unserem Supportteam überprüft.''


''Hello Victor,

due to high traffic on Bitpanda we are currently experiencing a large amount of support requests.
Unfortunately this can lead to longer waiting times.
We apologise for the inconvenience this may cause.

Best regards,
Team Bitpanda''

Unser Support kümmert sich um jeden Fall. Keine Sorge!

lg

[dottysbb]

Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot

I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613

[smdb0]

Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot

I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613

Exactly same problem here as well. More than a day passed, no response to my support ticket 134793.

[plixi]

Hi
I need help. I see my 3 deposit with status processing... but 0 confirmation from 4h. My wallet show 20 confirmation. Last time my money transferred almost instantly. Why stuck/frozen now ? Why there no information of any problem before transfer ??  My ticket (135875).

[bmm_team]

BitPanda -  what is the issue with your BCH wallet? People stuck and cannot send BCH from BitPanda to other wallets, it gives an error that wallet under maintenance. Please update us ASAP.  Thank you!

[TwinWinNerD]

ETA of BCH wallet being back online is tomorrow noon.Sorry for the inconvenience.

Regards

[bmm_team]

ETA of BCH wallet being back online is tomorrow noon.Sorry for the inconvenience.

Regards

Its good to put a warning when buying a coin, so people dont buy coins and then get stuck on withdrawal....

[plixi]

"Wallet is in maintenance mode! It's expected to come back online by tomorrow afternoon. We apologise for the inconvenience"

Nice... blocked BCH wallet. Tomorrow afternoon my BCH will be worth half or 0. and this is "inconvenience"

[bmm_team]

I agree COMPLETELY unfair block BCH right now in this tough times!

[TwinWinNerD]

I agree COMPLETELY unfair block BCH right now in this tough times!

We have to fix an issue with the new address standard of BCH, unfortunately the bug wasn't discovered in earlier testing, and the time of this address format change wasn't decided by us. https://www.bitcoinabc.org/cashaddr

regards

[Tom10_73]

Hallo lieber Bitpanda-Support,

ich habe gestern Abend eine Banküberweisung auf mein Euro Wallet vorgenommen, aber leider vergessen die entsprechende Zahlungsreferenz anzugeben.

Diese habe ich euch direkt per Ticket nachgereicht, kann aber leider noch keinen Geldeingang auf meiner EuroWallet verbuchen.

Ticket 134880.

Bitte um Information bis wann die Gutschrift erfolgt bzw. ob noch weitere benötigte Angaben fehlen.

Viele Grüße

[remco4066]

Hello,

I sent some ethereum from my desktop wallet to my Bitpanda ETH deposit address, and according to etherscan the funds arrived (and are still there), but they didn't appear in my Bitpanda ethereum wallet.
I submitted a support ticket (131654) about it, but it is the 4th day and there is no reply, so i'm beginning to get a bit worried. I really hope it will get sorted out soon.

Sincerely,
L.G.

EDIT: Support solved the problem in the meantime, thanks a lot

I have exactly the same problem ... this is the 4th day and no fix or contact at all ... This is very strange for that big company as they are ... If there is someone here from Bitpanda, please review my ticket:133613

Exactly same problem here as well. More than a day passed, no response to my support ticket 134793.

Hello,

I have the same problem as well. But my ETH did also go OUT 8 hours later when i search with etherscan.
Can you look in to this please? ticket number: 136322

Best.
Remco

EDIT: Support solved the problem.

[ethergeek]

does anyone experienced problems with Bitpanda's support?

I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?

[TwinWinNerD]

does anyone experienced problems with Bitpanda's support?

I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?

Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.

Regards

[clickgem]

Thanks for sharing.
This is a great project, wish you success.

[wertx]

I deposited 0.5 ETH  12 hrs ago (Transaction : 0x7e95303edcb495e7fe172dd5f21dcd960a579dfa40417d5f66ac11a6b101ab5a ) and I am still not seeing it in my account. Ticket number: 136416.

[ethergeek]

does anyone experienced problems with Bitpanda's support?

I've sent some money on my EURO Wallet there and they did not arrive. I reported the issue to the support and no one cared to answer for the last 3 days... Perhaps it's a sign to look for another exchange?

Please understand that we are currently seeing an incredible amount of traffic on our website, the support demand also goes up in the same amount. So currently the waiting time is a bit more than 3 days. We are doing our best to get faster answers.

Regards

I do understand. However, please understand that keeping people waiting for more than 3 days for a support answer (which is not yet a not problem solution) puts you in a very bad place when it comes to customer reputation. And do note, your prices are not the cheapest around (which would then make it quite understandable for people to wait that long to receive service). At least a proper announcement in your official channels would be nice.