Bitcoin Forum

Bitcoin => Hardware => Topic started by: Bicknellski on November 23, 2013, 03:34:19 PM



Title: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 23, 2013, 03:34:19 PM
Issues with your BFL products?

Post below. Seems to be a more than a few smoking units out there.


Title: Re: BFL Product Failures / Underperformance.
Post by: kev7112001 on November 23, 2013, 07:05:44 PM
i just RMA'd a 60gh/s so did a friend mine stopped connecting after it drop to half gh/s and it never did 60 what i paid it did 57gh/s with 30% HW errors


Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on November 24, 2013, 01:37:06 AM
BFL will tell you that the under performance was disclosed in the spec (+/- 10%)

Of course if you are KNC then your spec was 20% understated.

So the 60gh I paid for got me 57gh so lost 5% of what I paid for.

7Gh Jallys were 8.5Gh and 7.3Gh so I am almost even.

Today I took all my BFL gear apart, took off covers, flipped fans (boy these things were put together like crap) and only netted 2gh.

Flashed my KNC with the lasted Firmware and it is doing about 5gh better so 30 minutes invested got 7gh more net.



Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:23:53 AM
https://bitcointalk.org/index.php?topic=342861.msg3672399#msg3672399

My BFL SC Single 60 went out in a puff of smoke - what next?

https://images.weserv.nl/?url=i.imgur.com/bx3zy3o.jpg?1&fnr


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:27:10 AM
BitForce Single SC 60GH/s mining lower

https://bitcointalk.org/index.php?topic=343256.0


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:27:54 AM
2 Jallies only 1 Works

https://bitcointalk.org/index.php?topic=344034.0


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:29:35 AM
BFL Single blowing up? Be careful with the hacks, I'll buy the blown ones. :-)
https://bitcointalk.org/index.php?topic=343753.0

There was another user I pointed in your direction who was supposedly mining at stock speeds.  My original day 1 unit only mined at 53GH/s and failed after 7 days- I had a downtime of over 2 weeks costing more than 15 BTC.

Obviously people with stock units should try to RMA back to BFL and hope they can mine a little more afterwards or find a sucker to buy the little M80s in disguise.  People with hacked 30/60s have brass balls (maybe sparky ones shortly).


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 24, 2013, 03:30:36 AM
overheating mini rig...with hilarious video

https://bitcointalk.org/index.php?topic=344616.0


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:31:18 AM
Problems with 2 BFL mining devices

https://bitcointalk.org/index.php?topic=344139.msg3687152#msg3687152


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:32:26 AM
overheating mini rig...with hilarious video

https://bitcointalk.org/index.php?topic=344616.0

Quote
Had trouble opening a overheating mini rig, so my buddy Thad peeled it open...no miners were hurt in the making of this video.  Actually gained back 100ghs lost to overheating...


Is your BFL mini rig overheating? No problem, just give Thad a call. Watch as Thad peels open this mini rig as if it were a cardboard box.
https://www.youtube.com/watch?v=9qKM1BYLGy8


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 03:43:15 AM
Quote
My BFL SC finally arrived today.  I plugged it in and was only getting 26 GH/s.  So I unplug it, remove the power cord, and wait a few minutes.  When I hook it all back up, it now caps out at 15 GH/s.  Any ideas?

https://bitcointalk.org/index.php?topic=342183.0


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 04:52:02 AM
BFL 25 gh help with hashing!!!

https://bitcointalk.org/index.php?topic=332594.msg3567245#msg3567245


Quote
i fixed it guys

i opened it and removed the heatsink and reapplied thermal paste

and now it is hashing at 24gh


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 04:57:55 AM
Two jalapenos, but only one is mining? How to fix it?

https://bitcointalk.org/index.php?topic=339838.msg3645781#msg3645781


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 05:00:29 AM
Quote
we have been getting reports for DOA jalla Bfl miners crapping out . Took BFL two weeks to answer the email then consumers shipped the jalla back and weeks later still waiting. Total time mining for consumer 2 weeks .Total wait time 7 months two weeks and yet to get a return miner.
https://www.youtube.com/watch?v=EskGPF5EN4Q

https://bitcointalk.org/index.php?topic=324891.msg3481907#msg3481907


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 24, 2013, 05:11:45 AM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 24, 2013, 05:14:01 AM
yeah Josh, the hardware is fine, thanks

hey, about the delivery schedule...


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on November 24, 2013, 05:23:45 AM
My brand new single lasted almost a whole month before dying.  I sent it back, and they sent a replacement fairly quickly -- just 8 days of down time.  We'll see if this one lasts as long.  Can't complain about hardware that only spends 27% of its time in the shop.

BFL outright lies about delivery dates and produces total crap for product.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 07:40:25 AM
Quote
PSA for EU BFL Customers: BFL single power supplies do not automatically switch to 240v power and will blow up if you plug them in before manually switching them. (fkn bfl cheapskates...) [did this] [loud pop sound] [quick trip to the computer store]

http://www.reddit.com/r/Bitcoin/comments/1opv4k/psa_for_eu_bfl_customers_bfl_single_power/


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 07:46:07 AM
Quote
Its a shame you're having so much trouble. It could be overheating? I've read about ppl turning the fans around to blow ONTO the chip rather than suck hot air out. If you're comfortable opening it up, check which way the fan is blowing.

hugaddiction

it ran at 30 for a while and then just shut all the way off. now its trying to reboot. Normal? or do I need to send this fucker back?!
is it possible Im not giving it enough power? like I should try a different outlet? now I just sound crazy...

Sonoflopez

Can you post a picture? I kinda want to see it.

hugaddiction

I'll try https://i.imgur.com/cSwaTvq.jpg

usrn

It's a little single. I run one of those too.
The PSU they include with the unit is quite bad Imho. Try with a quality ATX power supply (400W should be sufficient with a little single).You'll need to install drivers on Windows, linux supports it natively, hence I would prefer linux.
I use the my device with bfgminer with the -s ALL parameter.

http://www.reddit.com/r/Bitcoin/comments/1o7kib/my_first_bfl_rig_got_here_today/ccpijdb


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 24, 2013, 07:49:05 AM
yeah, that last, I'd be careful with that, there are only temperature sensors in certain places on the board, flipping the fans may lower readings on the sensors, but other areas of the board may not get sufficient cooling. lots of threads.  The long term effect is unknown.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 07:50:25 AM
yeah, that last, I'd be careful with that, there are only temperature sensors in certain places on the board, flipping the fans may lower readings on the sensors, but other areas of the board may not get sufficient cooling. lots of threads.  The long term effect is unknown.

Just scraping the surface... can only imagine how many people just sold the problem on to someone else.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 07:54:38 AM
Quote
butterfly labs jalapeno 7gh stopped working after a week


http://www.reddit.com/r/BitcoinMining/comments/1qmbg7/butterfly_labs_jalapeno_7gh_stopped_working_after/


Same thread.

Quote
Mine just blew last night. I woke up to a dead computer room, and after testing individual devices, I found it was the BFL miner PSU that was shorting my circuit. So, ignore the people saying it's faulty apartment wiring: my house is brand new.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on November 24, 2013, 12:25:53 PM
Quote
Just one more way bfl is fucking over customers. Lots of us paid for the upgrade to 7GH. Than they gave it to just about everyone, paid for our not. The only 5 GH units apparently had bad chips. You got lucky. So enjoy using your free upgrade to help make the one I paid for less valuable.

http://www.reddit.com/r/BitcoinMining/comments/1r7la0/finally_got_my_2_jalapenos_from_bfl_but_they_seem/cdkf3sf
Gotta quote this one for posterity!  Epic fail Bick... the guy bought 2 Jalapenos that were... wait for it... running TOO FAST!  Damn dude, read!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 12:41:26 PM
Quote
Just one more way bfl is fucking over customers. Lots of us paid for the upgrade to 7GH. Than they gave it to just about everyone, paid for our not. The only 5 GH units apparently had bad chips. You got lucky. So enjoy using your free upgrade to help make the one I paid for less valuable.

http://www.reddit.com/r/BitcoinMining/comments/1r7la0/finally_got_my_2_jalapenos_from_bfl_but_they_seem/cdkf3sf


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 24, 2013, 12:41:51 PM
Quote
After waiting since January I finally received a defective product. I just want to warn anyone that is considering purchasing their product. Incorrect shipping estimates, poor communication, bad quality control. They've have basically screwed up every step of the way. I'm looking forward to working with their support :/

http://www.reddit.com/r/Bitcoin/comments/1l52ql/i_finally_received_my_bfl_jalapeno_today_and_its/

Later in the thread another customer:

Quote
I got a bum unit too. Seems they don't test them before they send them...

And later still another customer:

Quote
Defective how? Just curious. I received a jalapeno with a loose heatsink -- one of the two screws was stripped, so it was at an angle, didn't touch one of the chips, AND stuck up into the fan, so it made a racket and that's how I knew something as wrong. I guess it could have passed testing, then broke loose during shipping... dunno. Anyhow, it's no excuse for the poor quality, but it was a fixable problem, and it's hashing away fine now -- better than losing time on the refund / exchange.

Nearer the end another customer:

Quote
Our Jalapeno was dead-on-arrival too. Emailed them twice. Its been ten days, still no response.
At this rate, it won't even be worth spending the money to ship the unit back to them for a replacement, because it won't earn the shipping costs back.

I am never, EVER buying hardware from BFL again.

A few more customers near the bottom:


Quote
I received 2 of my miners and one of them seems faulty too. It hashes with 30% error rate.
I won't order from BFL ever again.


Quote
I also Received a 60GHZ miner and the PSU lasted 3 mintues hashing well ... then it died. Now what?

Quote
Same. It ran for three seconds then the power brick blew up.
I have a severe case of buyers' remorse now (on top of the ~6mo late delivery)

Quote
The PSU on my 60GHZ Fried itself after 3 Minutes .. Is it possible to buy a PSU and Plug it in ???

What is that about 5 or 6 different people with the same issues?


Title: Re: BFL Product Failures / Underperformance.
Post by: Beans on November 25, 2013, 02:47:13 AM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





The whole piss off customers to get attention tactic is past it's time. Find another line of work if you can't handle negative comments. Also, stop shipping units that are clearly under performing.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 25, 2013, 04:06:26 AM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





The whole piss off customers to get attention tactic is past it's time. Find another line of work if you can't handle negative comments. Also, stop shipping units that are clearly under performing.

I can handle them just fine.  But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 25, 2013, 04:24:49 AM
https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcT-eU-G0XImuRBZf07ZLvgFO9hE2dpokt-OuYTEgq9NNceQ_UUeuw

I guess we are hitting the right nerve here finally something to get his attention off the phony rosy picture that BFL being the market leader. Failure is a part of every phase of a BFL project. Tape Out on the Monarch? Happened yet? No? Go figure.  

Seems like someone is getting a little fixated again on attacking people rather than providing any substantiated evidence to point to them actually rectifying the issues in any systematic way. Their future production won't be any better given all these concerns posted by real paying customers, particularly with shoddy assembly and weak ineffectual customer service. You don't get these kind of responses in these numbers if you have put out a reliable product. There units are not reliable based on these few samples picked out. Can't imagine the size of the iceberg.

At what point do we even considering anything this guy is saying considering all the false and failed promises he has made? The whole community is witness to this and there is now nowhere he can hide. Deflecting the focus off BFL and your failings won't trick more people into buying BFL at least those that read these forums.



Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 25, 2013, 04:31:01 AM
But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.

Dude, your entire career at Butterfly Labs has been one big lie from the day you started. How any legitimate company has a COO like yourself is a testament to your manipulation skills.

Let's hope you win some advertising space this auction !

*hugs and cuddles*


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on November 25, 2013, 04:36:15 AM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





The whole piss off customers to get attention tactic is past it's time. Find another line of work if you can't handle negative comments. Also, stop shipping units that are clearly under performing.

I can handle them just fine.  But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


You can bet I'll buy miners from Bicknellski before BFL  ;D


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 25, 2013, 04:42:46 AM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





The whole piss off customers to get attention tactic is past it's time. Find another line of work if you can't handle negative comments. Also, stop shipping units that are clearly under performing.

I can handle them just fine.  But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


You can bet I'll buy miners from Bicknellski before BFL  ;D

Me too.


Title: Re: BFL Product Failures / Underperformance.
Post by: beaconpcguru on November 25, 2013, 07:47:48 AM
And the serious drop in hashrate before shipping each batch never occurred that everyone has received used hardware.... Oh well...


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 25, 2013, 12:57:45 PM
And the serious drop in hashrate before shipping each batch never occurred that everyone has received used hardware.... Oh well...

 /me waits for Josh "Inaba" Zerlan, Chief Operating Officer of Butterfly Labs, walking-and-talking sub-human-shit, the most unethical, vile, and detestable creature I have ever come to learn of, and quite possibly the worlds worst public-facing Chief Operating Officer ever in the history of "legitimate companies", to claim that you are full of shit, a miserable lying troll, and full of lies for speculating about this.

 We all know Butterfly Labs would NEVER, EVER mine with your hardware before sending it out to you. We all know they mine on the testnet when they are "burning in" YOUR preordered products...

 ... you know ... come to think of it, if it's taken them *THIS LONG* to "burn in" and resolve their backlog of products, you'd think they'd have their production processes down to a science and create some high-quality gear, but if anecdotes on these forums are to believed, some of the "high quality product" they are pumping out of their factories appears to have been assembled by twelve year-olds.

 I'm sure the statistically miniscule number of reports we are reading about Butterfly Labs' products being faulty, defective, or sub-par is in NO WAY indicative of a pattern.

 Josh Zerlan says so. I, for one, believe him.

</s>


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 25, 2013, 01:19:26 PM
https://images.weserv.nl/?url=forumbilder.se/CG4PM/open.jpg&fnr

Quote
Ok, an update, you need to replace the thermal pad with thermal grease... the chips are completely leveled, at least on my machine, 10 degrees difference!!!

You just can't get quality assembly like that just anywhere you get that at BFL... nothing like having to do your own heat sink paste. Is this a DIY kit or a production model? Fuck me what an abortion.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 25, 2013, 03:38:46 PM
You just can't get quality assembly like that just anywhere you get that at BFL... nothing like having to do your own heat sink paste. Is this a DIY kit or a production model? Fuck me what an abortion.
Yep, that's how thermal pads look when you take a sink off, unknown to you? So besides not knowing or caring to actually understand the relevance or even follow ups of posts you say come from buyers with failing units from which you, how conveniently, only post snippets of text without showing links to the topics you copy/paste from, there are several posts clearly from people that post the same in multiple threads which you present as separate cases. Even after people "fix" their units at the spot after being told how to, or even complain as a joke that their unit runs not as advertised, as in "too fast", you think to have a case. Bickfailsky should be a better qualification after all your ill efforts so far.

"Bicknellski
Sr. Member
****
Trust: -4: -1 / +0(0)
Warning: Trade with extreme caution!" 

That explains a lot...


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 25, 2013, 04:59:53 PM
I thought this thread was just a repository of data for users experiencing problems.  In the interest of making the thread of use I will report that I milled the output plate of my full single yesterday so It has a full fan shaped hole.  It is certainly running cooler.  The input fan used to run all the time and now it throttles in and out.


Title: Re: BFL Product Failures / Underperformance.
Post by: not.you on November 25, 2013, 08:03:16 PM
But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


They say a liar never believes anyone else...  Your track record with the truth (or lack of it) speaks for itself dude.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 25, 2013, 08:21:03 PM
But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


They say a liar never believes anyone else...  Your track record with the truth (or lack of it) speaks for itself dude.

You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it.  My prediction:

You will huff and puff and make all sorts of wild claims, but you will never actually produce a link that contains a lie by me.  There are plenty of links with lies by Bicknellski and crew, but those are easy to find, since 90% of what Darin M. Bicknell posts is a lie.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 25, 2013, 08:42:07 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it. 

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on November 25, 2013, 09:25:34 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it. 

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


 :D  Touche!!!!!!!!   :D


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 25, 2013, 09:27:10 PM
2 weeks Josh, we'll come up with a list of examples in 2 weeks.


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on November 25, 2013, 09:30:31 PM
2 weeks™ Josh, we'll come up wit a list of examples in 2 weeks™.

You forgot the ™,FTFY  :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Henchman24 on November 25, 2013, 10:10:00 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it.  

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


*mic drop*

There simply is no comeback to this.  There is NO WAY those shipping estimates were made in good faith.  To continue to pretend they were is just insulting.

I need to apologize for being a dick to you earlier this year, Xtian01.  I simply didn't know what we were up against.  He fooled me.  I'm sorry.


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 25, 2013, 10:19:30 PM
he fooled a lot of us henchman, don't feel bad, I was a supporter of BFL for the longest time


Title: Re: BFL Product Failures / Underperformance.
Post by: lajz99 on November 25, 2013, 10:44:10 PM
You can bet I'll buy miners from Bicknellski before BFL  ;D

I wouldn't buy from either at this point...  :o


Title: Re: BFL Product Failures / Underperformance.
Post by: Syke on November 25, 2013, 10:57:19 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it.  My prediction:

Sounds like a fun game to play. I'll start it off.

When is the Jalapeno getting FCC approval?
Maybe two weeks? We are waiting for the test lab to issue the test report.



Title: Re: BFL Product Failures / Underperformance.
Post by: Douchee_bag on November 25, 2013, 11:09:03 PM
My little winkie twinky is also an under performer, well that is what my boyfriend always says.

My urologist says there is nothing he can do for my little jalapeno unit.


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on November 26, 2013, 12:53:26 AM
You can bet I'll buy miners from Bicknellski before BFL  ;D

I wouldn't buy from either at this point...  :o

Well,he refunded all in his GB when Avalon failed to deliver.I never would have got a refund from BFL......I paid in BTC,so I was stuck  ::)


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 01:13:07 AM
I thought this thread was just a repository of data for users experiencing problems.  In the interest of making the thread of use I will report that I milled the output plate of my full single yesterday so It has a full fan shaped hole.  It is certainly running cooler.  The input fan used to run all the time and now it throttles in and out.

That is the intention...

Help and informative to those who might want to know, not only the long list of problems, but also the solutions that the customers have come up with to resolve these many design and assembly mishaps ON THEIR OWN. I hope it can be valuable in two ways. 1. warn off people from BFL in future 2. Get the most out of the units for those who have them before they become obsolete.


Title: Re: BFL Product Failures / Underperformance.
Post by: minternj on November 26, 2013, 01:32:56 AM
I thought this thread was just a repository of data for users experiencing problems.  In the interest of making the thread of use I will report that I milled the output plate of my full single yesterday so It has a full fan shaped hole.  It is certainly running cooler.  The input fan used to run all the time and now it throttles in and out.

So just get rid of the restriction on the output side? Are you going to mill out the input side?


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 26, 2013, 03:03:44 AM
I thought this thread was just a repository of data for users experiencing problems.  In the interest of making the thread of use I will report that I milled the output plate of my full single yesterday so It has a full fan shaped hole.  It is certainly running cooler.  The input fan used to run all the time and now it throttles in and out.

So just get rid of the restriction on the output side? Are you going to mill out the input side?

No, but only because there is a cat here and I fear her tail getting sucked in the input side, or some loose bit of debris large enough to jam the fan.  The thermal pads used by BFL seem quite thick in the pics I have seen, I may refit with closer tolerance pads, I am also considering better 92mm fans to cut down on the howling noise.

If I find a 120mm chrome wire grill I may mill the input plate.

G code for the fan cut to anyone who wants it.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 11:38:24 AM
https://bitcointalk.org/index.php?topic=347378.0 (https://bitcointalk.org/index.php?topic=347378.0)

Why must they replace the fans? Is a mod or just because the original fans are crap?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 11:41:59 AM
More evidence to support some 'wonky' heat sink pads from BFL

Quote
   
Re: Normal / Safe Operating Temperatures for BFL Gear?

I reflashed a Jalepeno. Before flashing, it ran around 43c, hashing ~5.2GHz. After flashing AND removing the outer case and applying new thermal paste, it rarely goes over 37c, hashing ~8.3Ghz.

Environment (before and after flashing) = 20c, 45% RH, with a 6" fan blowing towards the Jalepeno.



Quote
Re: Normal / Safe Operating Temperatures for BFL Gear?

It was badly pasted?

Damn slackers at butterfly!!!


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 26, 2013, 01:41:24 PM
More evidence to support some 'wonky' heat sink pads from BFL

Re: Normal / Safe Operating Temperatures for BFL Gear?

I reflashed a Jalepeno. Before flashing, it ran around 43c, hashing ~5.2GHz. After flashing AND removing the outer case and applying new thermal paste, it rarely goes over 37c, hashing ~8.3Ghz.

Environment (before and after flashing) = 20c, 45% RH, with a 6" fan blowing towards the Jalepeno.
Evidence??? Only for a next fail of the BICKFAILSKI,
Before flashing, it ran around 43c, hashing ~5.2GHz. I'll forgive him the GHz, but he actually said the unit is perfect within specs.
After flashing AND removing the outer case Hey! He removed the outer case and it ran cooler! Surprise? Only for a Bickfailski of course.
applying new thermal paste OMG! He applied thermal paste! Of course he did, to flash a jalapeno you have to remove the sink, and what do you have to do after that? Apply a thermal conductive again, duhhh!
with a 6" fan blowing towards the Jalepeno. How crappy, BFL doesn't stick an extra 6" fan in the box to cool their perfectly within range operating Jalapeno!

Quote
Re: Normal / Safe Operating Temperatures for BFL Gear?
It was badly pasted?
Damn slackers at butterfly!!!
Question. No answer. Let's conclude! Fail.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 01:51:30 PM
Recipe for BFL heat sink pads...


http://3.bp.blogspot.com/-g2iIzGY64jw/TYAmCFyIOPI/AAAAAAAAAKE/tiDuB7k6de0/s1600/matcoll13.jpg

The secret make sure you do not roll your FONDANT too thin.


Title: Re: BFL Product Failures / Underperformance.
Post by: magnificat_mafia on November 26, 2013, 03:26:23 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it. 

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


haha, he's not a liar, just an incompetent dumbass


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 26, 2013, 04:29:12 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it. 

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


haha, he's not a liar, just an incompetent dumbass

Hey Christian,

Where's that lawsuit you promised?  Oh... that's right, you're a liar.  No lawsuit from ol' Christian "Xian" Antkow.  I wonder why? 



Title: Re: BFL Product Failures / Underperformance.
Post by: Henchman24 on November 26, 2013, 05:03:20 PM
You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it. 

 Ooh can I play ?!!? How about you lying about every single missed shipping and production estimate ?

 Oh shit, I'm sorry dude, those aren't lies... I keep forgetting you refer to these as mistakes... That you keep consistently making... Over and over again...


haha, he's not a liar, just an incompetent dumbass

Hey Christian,

Where's that lawsuit you promised?  Oh... that's right, you're a liar.  No lawsuit from ol' Christian "Xian" Antkow.  I wonder why? 



Good Job!  Whatever you do, don't ever address the actual substance of a post.  Just go into personal attack mode.  It's what all reputable company spokesmen do after all.   :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 26, 2013, 05:04:32 PM
Where's that lawsuit you promised?  Oh... that's right, you're a liar.  No lawsuit from ol' Christian "Xian" Antkow.  I wonder why?  

 Don't keep asking silly questions you know the answers to, Josh. It only makes yourself look like an even greater fool and petty bottom-dwelling troll.

 For the forum-readers that are not aware of what happened, after considering a number of variables, it wasn't worth continuing to sue you after your lawyers threatened me with a frivolous libel and defamation suit, after formally addressing you, and preparing a breach of contract suit.

 In retrospect, best decision I ever made not continuing to sue you, and throwing good money after bad.

 It wasn't a total loss. Marco Santori, the lawyer I retained, is a fucking phenomenal guy, maintain a retainer with him, and look forward to working with them for personal matters in the future.

  *hugs*

PS: Are you and Sonny going to Pennsylvania to defend yourselves in court ? I really hope the information I provided can help the case against you.
PPS: Speaking of silly questions you should know the answers to, when is your Monarch bullet run expected to ship out to preorder customers ? November has almost come to an end.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 05:06:18 PM
What no technical comment about using heat pads that were WAY too thick?

Sad.


Title: Re: BFL Product Failures / Underperformance.
Post by: the joint on November 26, 2013, 05:10:22 PM
Wow, out of 45,000 units shipped, you managed to find... wait for it... 12 failures.

Now, I don't claim to be a math whiz or anything, but... I'm gonna say the failure rate is quite acceptable.

Lets be generous and say you found 1/100th of the actual failures, so that means there would be 1200 failures... a whopping... wait for it... 2.6% failure rate.

Holy hell batman!  Stop the presses!





Yep because 2.6% failure rate that can lead to your house and children burning is pretty remarkable.  It'd be great if cars braking systems only had a 2.6% failure rate.  I'd buy a new one of those tomorrow!

Awesome job.  Do you like being dumb?

Edit:  Btw, the pre-ordered unit that I sold failed within weeks.  That was a few months ago.  As far as I know, your customer service team has failed to reply to his attempted contacts to remedy the situation.  I sold it because I had the intuition to realize that your company is awful.  Obviously, I made the right choice to dump your product...because it sucks.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 26, 2013, 06:02:20 PM
Good Job!  Whatever you do, don't ever address the actual substance of a post.  Just go into personal attack mode.  It's what all reputable company spokesmen do after all.   :D

 You know you have no case to defend yourself with, when all you're left with is doxxing your former customers and lobbing personal attacks.

 Honestly, it's just sad to watch Josh Zerlan self-destruct so publicly.



Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 06:06:35 PM
The thermal pad applied to most of these units are just WRONG.

Given the pictures available they are way way way too thick. You wonder why people are pulling units apart and putting their own thermal compound on or trying to get better air flow? How can you get that wrong? Seriously?





Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 26, 2013, 06:16:36 PM
The thermal pad applied to most of these units are just WRONG.

Given the pictures available they are way way way too thick. You wonder why people are pulling units apart and putting their own thermal compound on or trying to get better air flow? How can you get that wrong? Seriously?





When I first posted in this thread I did not know you had such an agenda.  The overly thick thermal pad is not uncommon in industry.  It allows for greater mechanical variance in installed die heights to be accommodated and if it meets the performance profile then great.  If it works and helps hold the price point then it is not "wrong".  GPU clockers have been applying aftermarket pastes for years. 

I would advise any user contemplating paste or thinner pads to first have a very close look at how well their die tops are aligned.  The issue, if there is one, is that BFL chose thick pads for a reason.  One possible reason would be that they were seeing assembly variations they needed to account for.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 26, 2013, 07:07:54 PM
Quote
I would advise any user contemplating paste or thinner pads to first have a very close look at how well their die tops are aligned

A simple solution to uneven die height? Thicker heat sink pad.

Why are so many of the die heights uneven?

Or those thicker pads were cheap in bulk.


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 26, 2013, 07:10:47 PM
Or they were cheap in bulk.


that is, of course, another possibility.  The torx screws were certainly bottom of the barrel.  I would still caution users to do a close inspection before risking their chips.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 27, 2013, 11:25:10 AM
https://bitcointalk.org/index.php?topic=342861.msg3730677#msg3730677

Quote
The thing is, when I finally got these little singles, I took one look and stripped the cases and threw them and the power supplies away. they didn't even include a fan for the heat sink! one fan only and that is the intake fan, which is terribly constricted by that ridiculous face plate and I thought "I can do better"

So I stripped them down, set the intake fan on top of the heat sink blowing down, and that blower fan blowing across them.



Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on November 27, 2013, 12:08:57 PM
https://bitcointalk.org/index.php?topic=342861.msg3730677#msg3730677

Quote
The thing is, when I finally got these little singles, I took one look and stripped the cases and threw them and the power supplies away. they didn't even include a fan for the heat sink! one fan only and that is the intake fan, which is terribly constricted by that ridiculous face plate and I thought "I can do better"

So I stripped them down, set the intake fan on top of the heat sink blowing down, and that blower fan blowing across them.


How is someone not liking how something is set up a failure?  Was the unit overheating before he made his 'changes'?  Sometimes Bick, you truly fail hard.


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on November 27, 2013, 01:05:45 PM
Here's an indication of how busy they are with repairs.

I woke up one morning to find my unit dead.  I sent an email to support, and got no response.  I sent a PM to the employee in charge of RMAs and got no response.  I phoned them, and the phone system transferred me to voice mailbox that was full, so I could not leave a message.

I posted on their support forum, and other customers suggested ways to troubleshoot the problem.  I got no response from BFL support.

After 8 hours of attempting to get through to BFL, I shipped my unit back without a RMA number.  Three days later I got notification that they had shipped it back to me.  I was positively impressed with the short turnaround time.  I'm guessing all they had to do was replace the power supply.  I don't know, because they never gave me any indication of what failed.

I got the unit back about a week after I sent it out, and it worked fine.

Then, about a week after that, I finally got a response from the company telling me that they had fixed it and returned it to me.  So kudos to the repair group for the fast repair time, but clearly they lied about delivery dates, way underestimated the power usage, produced a poor quality product that died in less than a month, and are so swamped with repair requests that it takes them weeks to respond to customer emails.

Steer clear of this company.  They have the worst business ethics.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on November 28, 2013, 01:58:19 AM
Here's an indication of how busy they are with repairs.

I woke up one morning to find my unit dead.  I sent an email to support, and got no response.  I sent a PM to the employee in charge of RMAs and got no response.  I phoned them, and the phone system transferred me to voice mailbox that was full, so I could not leave a message.

I posted on their support forum, and other customers suggested ways to troubleshoot the problem.  I got no response from BFL support.

After 8 hours of attempting to get through to BFL, I shipped my unit back without a RMA number.  Three days later I got notification that they had shipped it back to me.  I was positively impressed with the short turnaround time.  I'm guessing all they had to do was replace the power supply.  I don't know, because they never gave me any indication of what failed.

I got the unit back about a week after I sent it out, and it worked fine.

Then, about a week after that, I finally got a response from the company telling me that they had fixed it and returned it to me.  So kudos to the repair group for the fast repair time, but clearly they lied about delivery dates, way underestimated the power usage, produced a poor quality product that died in less than a month, and are so swamped with repair requests that it takes them weeks to respond to customer emails.

Steer clear of this company.  They have the worst business ethics.
Did you try their number in Costa Rica?


Title: Re: BFL Product Failures / Underperformance.
Post by: philipma1957 on November 28, 2013, 02:15:15 AM
Please guys  do not insult Josh he is my hero.  I never been banned by anyone until he banned me for life.  from his forums.  No warnings just a ban.

 Oh  he had my money since Jan 2013. no machines no hash. HE  took a hundred bucks for an update on a canceled order.  then transferred it to an order I did  not want the upgrade on. No refund. even though he said on his forum 'you will get your hundred back'.

     every day I pray for josh so that he knows what i know.


But all you BFL haters  let tell why I love him and bfl.  I realized I would be screwed and would not be able to best them in a game of internet forum tag  long before I was banned.

  So I said I have to get even a different way. My first move was buying AM stock back in the day when friedcat was running for president I made some decent coin.  I even tossed a few bucks at bfl for upgrades on 2 orders of jallys.  that turned into another 200 down the drain.  I then said oh bitminter is taking an add for cloud hashing I will try that. more coin tossed and why BFL did not ship to cloudhashing on time. (amazing how The BFL influence spreads out.)  I still had profits fro the am stock.  I purchased some knc group buy which had made money  and I made the decision  that worked out well for me.  I decided to sell AM sticks on ebay.  So what did I do from july to today        I sold about 2000 am sticks.  always at a good price and always fast shipping.  I used the BFL name over and over and over .  AM sticks in hand not bfl pre order and I sold like a motherfucker.  my ebay  sales were great I gave the best deals possible  always thinking of how I would make up for the bfl fuck over.   Well today I am fully ahead and I started many happy miners ..  All because of JOSH  and BFL..   I will always think fondly of him whenever I think of bitcoin.   Also if anyone on the forum feels screwed around just mention well at least it is not as bad as BFL and the person perks up.  I also truly believe that they are mad genius talent at being soooo very nasty to the rest of us   we the BTC world do better by each other since no one wants to think they are as bad as BFL.  So I say to you Josh keep on keepin on.  I can't wait to see what you do with my 49GH cloud mining order that is due whenever.

 My goal is to always change orders and never get gear. just be waiting for the next gen.   I will attempt to set the record of the longest preorder in bfl history.  It is great fun.. But after this post they will most likely cancel the 534 dollar order and not refund me a dime.  But who knows they have soo many good moves.. like a great chess player 4 5 6 7 moves in advance.  .


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 28, 2013, 10:19:34 AM
Product Failures / Underperformance...


Not scammed and chucked to the side of the road BFL stories please got 100 of those threads. Just need a nice single repository for people who have had got the hardware, then it broke or under performed.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 28, 2013, 11:01:56 AM
Please guys  do not insult Josh he is my hero.  I never been banned by anyone until he banned me for life.  from his forums.  No warnings just a ban.
Dream on, I banned you.

under performed.
English teacher.....


Title: Re: BFL Product Failures / Underperformance.
Post by: philipma1957 on November 28, 2013, 11:24:30 AM
Please guys  do not insult Josh he is my hero.  I never been banned by anyone until he banned me for life.  from his forums.  No warnings just a ban.
Dream on, I banned you.

under performed.
English teacher.....



 good to know.  thanks   you helped me out quite  a bit.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 28, 2013, 12:56:01 PM
Point being take they screwed me badly posts to the other threads.
 
Like to hear more about how lousy the BFL line of products are and how they are consistently underperforming for a statistically significant number of users. From that the users, that pretty much got shafted with crap products, can salvage things as they have been doing pretty much without any BFL support.

Bad design.
Poorly assembled.
Bargain basement parts.
Weak and ineffectual CRM.

Ya, let us point out the error of the compound word... ya that's what's fucking wrong here right? What a "douche" bag. Hyphenate that insult.

Too many ...... at the end there buddy ..... not the proper way to use an ellipsis .... is it..... The most common form of an ellipsis is a row of three periods or full stops (. . .) or a precomposed triple-dot glyph (…). The usage of the em dash (—) can overlap the usage of the ellipsis. The Chicago Manual of Style recommends that an ellipsis be formed by typing three periods, each with a space on both sides.

Code:
Quote from: SLok on Today at 18:01:56
 
English teacher.....


You have been edmucated. Note you have been on my ignore for a good many months and with recent slanderous commentary from the BFL peanut gallery I have added Josh his ilk to that as well. So, that will be the only free punctuation lesson you get from me tool. I am a lot more than an English teacher have been for years so you might want to keep digging through the net for hours to learn the truth. You guys must really really like me to go to all the effort of digging up pictures from 10 years ago, truly laughable.

I sense desperation in these posts... what nothing jumped out like being a defendant in criminal case? Obviously because I don't have a record, never been arrested never stole anything from anyone, and I have tried, as best as I can, in my life to be honest and act with integrity. Unlike Mr. Josh Zerlan vs. his customer base or Time Warner Cable was it?

When you attack the character of people at least try to make it convincing by using facts. All one should do to find out what kind of people defend Josh and BFL is look at these forums. It is all plain to see all you need to do is read no one needs to embellish, slander or lie about what BFL does and what Josh posts. Make up your own minds. Intelligent people will simply deal with more reputable companies and that is happening.

How about we get back on topic. BFL products blow... got anymore examples?



Title: Re: BFL Product Failures / Underperformance.
Post by: not.you on November 28, 2013, 02:05:29 PM
Back on topic, my 25 Gh/s miner topped out at 21.5 Gh/s a full 14% below advertised spec and not the +/-10% they claim.  So I got that going for me.  I complained to support about it more than 2 weeks ago (not that I would RMA the POS since that would make my fraction of ROI all that much worse) but they never responded.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 28, 2013, 04:17:42 PM
https://bitcointalk.org/index.php?topic=329370.msg3540734#msg3540734
   

Quote
My buddy just got his Feb order and it was DOA! FAIL!


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on November 28, 2013, 05:45:39 PM
Geez, this pie throwing contest is really getting boring.

Facts:

- I got a 45GH single with smashed heatpipes. Getting RMA number was slow 1 week. Had to pay for delivery?! Lost 2 weeks mining without any hint of compensation.
- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.

But on the upside: BFL delivers a USB device that is compact, try the competition for that. As for W/GH I don't care until summer, need the heat anyhow.

All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes; they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to appreciate this.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 28, 2013, 05:46:15 PM
Point being take they screwed me badly posts to the other threads.
?? So, there is an agenda, bet it says "butt-hurt" on every day for the last year?
Fact is, once you are able to sell tens of thousands of devices, maybe even up to a hundred thousand, there will be a number of devices failing, DOA or after some period of use. Maybe, one day, you will finally be able to turn your pipe dreams into a product and bring it to the market, maybe then you'll realize that DOA's do happen, that products will fail over time, that postal services do fuck up addresses or damage packages and content. Until then, your ill efforts, see the thermal pad comment failure or the "complaint" post someone made about his devices hashing too fast, are of the same caliber as Puerto Libre's drivel, butt-hurt clownery.


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 28, 2013, 05:51:00 PM

- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.


meh, the full singles with the pipes howl pretty loud, don't think you're missing much there


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 28, 2013, 05:52:32 PM
Geez, this pie throwing contest is really getting boring.

Facts:

- I got a 45GH single with smashed heatpipes. Getting RMA number was slow 1 week. Had to pay for delivery?! Lost 2 weeks mining without any hint of compensation.
- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.

But on the upside: BFL delivers a USB device that is compact, try the competition for that. As for W/GH I don't care until summer, need the heat anyhow.

All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes, they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to realize this.
Rupy the crybaby, advertised with heatpipes? The Single and Little Single SC, now with heatpipes! In your wet dreams kiddo. If you hadn't posted a zillion times crying over heatpipes!, I want heatpipes!, You scammers withheld my heatpipes! you would have been taken serious. So, did you get any heatpipes yet, (demanded heatpipes with his rma) or are you still without heatpipes. Did I mention the heatpipes?


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on November 29, 2013, 03:03:48 AM


All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes; they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to appreciate this.
BFL probably hasn't made any of their customers rich.

Most of their customers will probably be poor even if they started out rich.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on November 29, 2013, 03:15:48 AM
Geez, this pie throwing contest is really getting boring.

Facts:

- I got a 45GH single with smashed heatpipes. Getting RMA number was slow 1 week. Had to pay for delivery?! Lost 2 weeks mining without any hint of compensation.
- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.

But on the upside: BFL delivers a USB device that is compact, try the competition for that. As for W/GH I don't care until summer, need the heat anyhow.

All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes, they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to realize this.
Rupy the crybaby, advertised with heatpipes? The Single and Little Single SC, now with heatpipes! In your wet dreams kiddo. If you hadn't posted a zillion times crying over heatpipes!, I want heatpipes!, You scammers withheld my heatpipes! you would have been taken serious. So, did you get any heatpipes yet, (demanded heatpipes with his rma) or are you still without heatpipes. Did I mention the heatpipes?
Thats right, SloK.

Give them 1980's styled heatsinks when your customers ask for modern, efficient heat dissipation techniques. Even when they are shown assemblies and were shown copper heatsinks and quiet efficient operation.

We need more people like Slok. The type of person who is there when the demonstrations are shown with 2010 technology. Then, is perfectly happy to see disappointed customers get 1980's styled (PC) tech and will even heckle and ban them for complaining. When BFL runs out of processed aluminum alloy they will probably just stick a rock on each chip and call it "revolutionary" heat dissipation.

We always need someone to pee in the coffee pot when it comes to touted expectations. You sweet, kind and totally lovable BFL whore... ::)

You'll ban anything with any common sense.


Title: Re: BFL Product Failures / Underperformance.
Post by: The-Real-Link on November 29, 2013, 06:54:13 AM
Not necessarily a problem but we had a freak accident soon after our units arrived.  A neighborhood power outage fried two of our singles, despite them hooked to the included power supply bricks then hooked to a UPS.  Not sure why the surge wasn't stopped but naturally the large BFL bricks are passive only.  They get quite warm but the fans (when I did use them) ran fine.

BFL via email and phone call only took a day to get back to me, and two or three days to arrange RMA.  We lost slightly over a week of mining but they were very quick to replace our failed units given the circumstances.

Naturally (I lacked the extra cables at the time for the other two units), the unit hooked up to the computer's gold PSU held through.  

Once we got the replacement units, all were connected to the PSU and have been working fine ever since.  Hashing is right on target, temps never above 70C (usually 60s in the remaining fall, and now never above the 50s in near winter).  

But yeah just for the newer people seeing this thread or post, you *can* hook the miners to the included power bricks.  Just probably a better idea to use a real PSU with more protection in it.


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on November 29, 2013, 08:39:26 AM
Geez, this pie throwing contest is really getting boring.

Facts:

- I got a 45GH single with smashed heatpipes. Getting RMA number was slow 1 week. Had to pay for delivery?! Lost 2 weeks mining without any hint of compensation.
- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.

But on the upside: BFL delivers a USB device that is compact, try the competition for that. As for W/GH I don't care until summer, need the heat anyhow.

All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes, they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to realize this.
Rupy the crybaby, advertised with heatpipes? The Single and Little Single SC, now with heatpipes! In your wet dreams kiddo. If you hadn't posted a zillion times crying over heatpipes!, I want heatpipes!, You scammers withheld my heatpipes! you would have been taken serious. So, did you get any heatpipes yet, (demanded heatpipes with his rma) or are you still without heatpipes. Did I mention the heatpipes?
Thats right, SloK.

Give them 1980's styled heatsinks when your customers ask for modern, efficient heat dissipation techniques. Even when they are shown assemblies and were shown copper heatsinks and quiet efficient operation.

We need more people like Slok. The type of person who is there when the demonstrations are shown with 2010 technology. Then, is perfectly happy to see disappointed customers get 1980's styled (PC) tech and will even heckle and ban them for complaining. When BFL runs out of processed aluminum alloy they will probably just stick a rock on each chip and call it "revolutionary" heat dissipation.

We always need someone to pee in the coffee pot when it comes to touted expectations. You sweet, kind and totally lovable BFL whore... ::)

You'll ban anything with any common sense.

He's exactly what Josh is wanting for customers,as well as employees.Gullible,ignorant & proud of it  :D

Have you been to BFL's chat & forums lately ???  Its a ghost town  :D 


Title: Re: BFL Product Failures / Underperformance.
Post by: jojo69 on November 29, 2013, 08:40:09 AM


All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes; they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to appreciate this.
BFL probably hasn't made any of their customers rich.

Most of their customers will probably be poor even if they started out rich.

.5* as much rich as if had never heard of BFL

/raises hand/


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on November 29, 2013, 08:58:28 AM
They make early adopters rich indirectly (by strengthening the network) and they make newcomers rich directly; Say you buy a Jalapeno today, that device should ROI pretty quickly if bitcoin price goes up. Bitcoin is deflationary by design, so BFL makes new $ customers rich by design. I'm getting "poorer" than if I spent FIAT, but not poorer than I was pre-bitcoin; I'm using my early adoption advantage to protect the network. So it's a win/win, no need for attitude either way.

I just ordered a Monarch after reading SLoks message, so his sale tactics are working and I'm paying his salary, Josh you should give him a promotion! Actually give him the money I paid for the Monarch directly or give him a Monarch with that money as a bonus, I suspect that would make him better at his daily job.

In general, if anything goes, most users on this forum today will never have to work a regular job in their life, and that's partly thanks to BFL. It would be beneficial if we all took the free time that creates to build something new, instead of wasting it on the forum.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 29, 2013, 12:20:41 PM
They make early adopters rich indirectly (by strengthening the network) and they make newcomers rich directly; Say you buy a Jalapeno today; that device should ROI pretty quickly if bitcoin price goes up. Bitcoin is deflationary by design, so BFL makes new $ customers rich by design. I'm getting poorer, but I'm doing ok and I'm using my early adoption advantage to protect the network. So it's a win/win, no need for attitude either way.

I just ordered a Monarch after reading SLoks message, so his sale tactics are working and I'm paying his salary, Josh you should give him a promotion! Actually give him the money I paid for the Monarch directly or give him a Monarch with that money as a bonus, I suspect that would make him better at his daily job.

In general if anything goes, every user on this forum today will never have to work a regular job in their life, and that's partly thanks to BFL. It would be beneficial if we all took the free time that creates to build something new, instead of wasting it on the forum.

I think you might want to thank others. BFL for the most part has not made dreams come true. They have fallen short by more than a few months of making anyone happy.

Let us be honest about that, clearly they have left more people wanting refunds over those who have been interested in ordering more products beyond the crap they already "rushed" out the side door. The gravy train ends with the fact their products are late, poorly assembled, lacking any real design insight or quality particularly with regards to cooling and casing and to be honest no one is buying the idea they are part of the community. They are not helping BitCoin they are part of the long line of people dragging it down for personal gain.

Why don't we stick to the topic at hand. Product failures / Underperformance.


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on November 29, 2013, 12:26:31 PM
I agree about the hardware, but not about the part they play in this community. They are the largest power provider to the network. And we like tinkering anyhow so the hardware issue is not a real problem. Replacing thermal pads was the most fun I had in days!

If you wan't me to give credit to someone else it's zTex, he's an incredible man!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 29, 2013, 12:41:01 PM
I agree about the hardware, but not about the part they play in this community. They are the largest power provider to the network. And we like tinkering anyhow so the hardware issue is not a real problem. Replacing thermal pads was the most fun I had in days!

If you wan't me to give credit to someone else it's zTex, he's an incredible man!

Well that is where do not see eye to eye KnC has surpassed them on that many weeks ago.

Particularly how they have poisoned the well on refunds and pre-orders and their general disregard for FTC regulations. There are more of a hinderance to global acceptance of bitcoin if you ask me. Nothing in their business practice points to that changing.

ztex, fpgamining, and others deserve a nod. BitFury could take a few nods as well for his chip, KnC for theirs... many others out there do more for the community than BFL without the vitriol and lies.



Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 29, 2013, 12:41:44 PM
I just ordered a Monarch after reading SLoks message, so his sale tactics are working and I'm paying his salary, Josh you should give him a promotion! Actually give him the money I paid for the Monarch directly or give him a Monarch with that money as a bonus, I suspect that would make him better at his daily job.

In general, if anything goes, most users on this forum today will never have to work a regular job in their life, and that's partly thanks to BFL.

 Not sure if serious or trolling.


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on November 29, 2013, 12:57:24 PM
A bit of both. I did purchase a Monarch, 3.6 bitcoins, compare that to the 2.6 bitcoins I payed for a USB ASIC at 330MH/s this summer! Or the 15 bitcoins I payed for my Singles!?!

It's not about getting rich, It's about making people with ties poor! We are killing FIAT. The greatest revolution in the history of mankind and you are throwing punches?! Get real, this is happening.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 29, 2013, 03:34:05 PM
Poor customers Puerto? Shall I link to the dump you live in one more time maybe, to show who is the real poor fail in life guy around here? You were crying NO ROI for the late BFL deliveries since January, but guess what, my late single and jalapeno made over 16.4BTC in the last 11 weeks only, ROI enough?


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 29, 2013, 03:37:28 PM
Poor customers Puerto? Shall I link to the dump you live in one more time maybe, to show who is the real poor fail in life guy around here? You were crying NO ROI for the late BFL deliveries since January, but guess what, my late single and jalapeno made over 16.4BTC in the last 11 weeks only, ROI enough?

 Ah, yes, doxxing for intimidation... Favorite tools of Butterfly Labs for dealing with customer and community backlash.

 Zerlan has taught you well, Padawan.

 Disgusting.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on November 29, 2013, 04:02:19 PM
Poor customers Puerto? Shall I link to the dump you live in one more time maybe, to show who is the real poor fail in life guy around here? You were crying NO ROI for the late BFL deliveries since January, but guess what, my late single and jalapeno made over 16.4BTC in the last 11 weeks only, ROI enough?

 Ah, yes, doxxing for intimidation... Favorite tools of Butterfly Labs for dealing with customer and community backlash.

 Zerlan has taught you well, Padawan.

 Disgusting.
Hey, you had me on ignore remember? Where was your moral standard hiding when there were vacation pictures of the Zerlan family posted here? Probably hiding behind that bag of dicks you were working on, mister "Josh I'm so sorry please please please can I get my order back"?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 29, 2013, 04:03:03 PM
Slok sounds like dot dot dot

http://www.reactiongifs.com/wp-content/uploads/2013/06/gag.gif

Where are we on finding some more BFL product failures and underperformance? Sort want to keep on topic don't we?

http://www.reddit.com/r/Bitcoin/comments/1mrcmr/my_unique_experience_with_bfl/

Quote
One of them was defective and mined only 200 MH/s for some reason. But the other three got about 6 GH/s. I waited for a response to my emails, and mined.

There is a pattern developing here right?


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 29, 2013, 04:31:14 PM
 So you openly admit you are "Seated at the Right Hand of Zerlan" ?! I did not know he had disciples like you. Are you on the payroll ?

 Where is Josh's moral standing with screwing over countless customers ?

 Where is yours for helping screw over BFL's customers by sweeping very real grievances under the rug on the forums you moderate, and defending their unforgivable and deplorable business practices ?

 Some group of people you have chosen to roll with.

 I hope they are paying you well to tow their party line and it's worth the price of your soul and self-respect.

 Again, as for having you on ignore, I do like to peek-in-on and touch the poop from time to time. But you should know this by now. Haven't had the pleasure of interacting with you in quite a while.

 Finally, don't you fucking dare talk to me about moral standing. You are not qualified.

Hey, you had me on ignore remember? Where was your moral standard hiding when there were vacation pictures of the Zerlan family posted here?

 Ah, lies... The old standard... "Zerlan family" ? Just Josh himself (... not even going to bother re-posting that ship full of boxes-of-fans ...) I wouldn't dare think about stooping to the level of bringing his family into this petty squabble. That's just wrong on all levels. Come on dude. Don't resort to exaggerating or making things up. Why would you even lie about that ?


Title: Re: BFL Product Failures / Underperformance.
Post by: Wardan_reloadeD on November 29, 2013, 05:26:18 PM
My Single works well since september, but the cable of my Little Single is about to burn, it have no pvc in one of pins and i have to put some heavy to do pression at connector.

BFL Components have doubtful quality, but minners seems to work stable after all.

Next time that LS disconnects i will take a picture and open RMA or try to repair it (or connect it to my pc psu).

Single is making a lot of noise a lot since begining... but i have the miners in separated and unused room.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 29, 2013, 05:51:30 PM
Poor customers Puerto? Shall I link to the dump you live in one more time maybe, to show who is the real poor fail in life guy around here? You were crying NO ROI for the late BFL deliveries since January, but guess what, my late single and jalapeno made over 16.4BTC in the last 11 weeks only, ROI enough?

 Ah, yes, doxxing for intimidation... Favorite tools of Butterfly Labs for dealing with customer and community backlash.

 Zerlan has taught you well, Padawan.

 Disgusting.
Hey, you had me on ignore remember? Where was your moral standard hiding when there were vacation pictures of the Zerlan family posted here? Probably hiding behind that bag of dicks you were working on, mister "Josh I'm so sorry please please please can I get my order back"?

Christian 'Xian' Antkow is just full of awesomeness... he thinks that posting his name is a form of intimidation (it shows what a paranoid psychotic nutjob he is).  I'm not sure how posting his name, which he's posted in numerous places on the internet, including here on Bitcointalk himself, is intimidation.  Anyone with any technical knowledge at all would realize it's for SEO, so people will see what an unstable nutjob he is and be forewarned that dealing with him will lead to nothing but misery.  Hopefully other startups and businesses will be able to avoid the misery of dealing with him.  A long shot, to be sure, but if it helps even one other person avoid his particular brand of crazy, it's worth it.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 29, 2013, 05:58:20 PM
... form of intimidation ...

 Question: Which Bitcoin-related company Chief Operating Officer violated their company privacy policies, by revealing privileged information about one of their previous, disenfranchised customers, and is trying to now smear their good name ?

 Question: Which Bitcoin-related company Chief Operating Officer lies about it, claiming it's publicly available information ?

 Question: Which Bitcoin-related company Chief Operating Officer consistently "mistakes" about their production and shipping schedules ?

 Question: Who is the bad guy again ?




Title: Re: BFL Product Failures / Underperformance.
Post by: k9quaint on November 29, 2013, 06:33:38 PM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on November 29, 2013, 06:43:28 PM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.
I've been using the coins I mined with my GPUs since May as play money on the exchanges.  With the recent spike in pricing on the alt coins as well as the rise in BTC price, I think I'm sitting a bit better than that.  I'd say that's not bad considering my first investment was made using .28BTC I had mined to buy ASICMiner shares.


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on November 29, 2013, 07:05:48 PM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.

At some point I would put that leverage to action, and the only place to put them where they are not competing with the debt bubble is bitcoin hardware.

You have 2 types of supporters of bitcoin; the miner and the investor. We both do our fair share to make this revolution a reality, keep hording them coins! Let's give those FIAT mongers a real run for their printed paper.

Came up with something interesting today. Gold is physical, but bitcoin is mathematical, the purest form of science. biology -> chemistry -> physics -> math!


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on November 29, 2013, 09:34:11 PM
Got my Jalapeno!  Since I already had the Little from before, I needed no driver installation so I just plugged it in and watched it go.  This is after it had been running with Bitminter's app for about an hour:

https://i.imgur.com/j801b0v.jpg

Knowing Bick, that is probably a fail somehow...


Title: Re: BFL Product Failures / Underperformance.
Post by: k9quaint on November 29, 2013, 11:14:54 PM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.
I've been using the coins I mined with my GPUs since May as play money on the exchanges.  With the recent spike in pricing on the alt coins as well as the rise in BTC price, I think I'm sitting a bit better than that.  I'd say that's not bad considering my first investment was made using .28BTC I had mined to buy ASICMiner shares.

I doubt you have mined 50 BTC with your Single.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on November 30, 2013, 12:26:21 AM
Question: Which Bitcoin-related company Chief Operating Officer violated their company privacy policies, by revealing privileged information about one of their previous, disenfranchised customers, and is trying to now smear their good name ?

I don't know, who?  Because it sure isn't me.  

Quote
Question: Which Bitcoin-related company Chief Operating Officer lies about it, claiming it's publicly available information ?

I dunno, who?  Because it sure isn't me.

Quote
Question: Which Bitcoin-related company Chief Operating Officer consistently "mistakes" about their production and shipping schedules ?

I dunno, who?  I'm not consistent in that regard.

Quote
Question: Who is the bad guy again ?

Undeniably, it is you Christian 'Xian' Antkow.

Let's revisit your lies in relation to this:

Here is you, associated with your account as you discuss your desire for pedophillia (No, I'm not kidding, Christian Antkow is seriously talking about pedophiles.):

https://bitcointalk.org/index.php?topic=150803.msg2967154#msg2967154

Here, you post your own name:

https://bitcointalk.org/index.php?topic=207331.msg2171173#msg2171173

Which you've since deleted, but luckily some happy people quoted you before you went back and edited out your raving nutbaggery:

https://bitcointalk.org/index.php?topic=110805.msg2181148#msg2181148

9 ) https://bitcointalk.org/index.php?topic=207331.0;all

Orders 2030, 2158, 1000033476 - Paid for via BTC - 4 x Single SC 60GH/s units

---


On May 16, 2013, at 12:46 PM, Butterfly Labs Inc wrote:

Dear Christian,

It has been relayed to me that you are unhappy with our company and I was asked to cancel your orders. If you would send me a PayPal address I will send your money back to you ASAP.

Jody
BF Labs, Inc.

----

My response;

---

I am sorry, but that is erroneous.

I have never asked for, nor do I wish to receive a refund.

I have been patiently waiting for over 11 months now, and still have faith Butterfly Labs will deliver product.

Regards,



So you see, you complete nutcase, you posted your own name on Bitcointalk.  I revealed nothing that you haven't revealed publicly before.  Don't blame me for your inability to comprehend how the internet works.

http://www.caligirl.net/album/t-z/xian.html
http://hardforum.com/showthread.php?p=1026311291
http://www.bluesnews.com/cgi-bin/finger.pl?id=10&time=20001216200132
http://www.tweaktown.com/news/2590/doom_iii_alpha_leak_id_s_statement/index.html
http://planetquake.gamespy.com/View.php?view=qscopes.detail&id=215
http://www.spiritofradio.ca/bbs/index.asp?URL=%2Fviewtopic.php&Redirect=f%3D9%26t%3D234
http://www.discogs.com/artist/Christian+Antkow?anv=Christian+'Xian'+Antkow

Should I go on?  There's a veritable cornucopia of links associated with Xian and Christian Antkow.

As usual, you are the one that is mistaken.  That seems to be a habit with you.

I'm curious as to why you try to blame me for your failure of a life?  Everything you do turns to a pile of shit, but somehow it's BFL's fault. If you'd only learn to control your temper and mouth, you'd probably get along a lot better professionally and personally.  I mean, seriously, just look at your "hobbies" at the Caligirl Photo album.  "My hobby is driving my car really fast and women" hurr durr!  What are you, 12?



Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on November 30, 2013, 12:45:38 AM
Everything you do turns to a pile of shit.

 Hit a nerve, did I ?

 Keep on lying mistaking, buddy. That's what they pay you for.

*mumbles something about wrestling with pigs in mud*


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on November 30, 2013, 12:53:12 AM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.
I've been using the coins I mined with my GPUs since May as play money on the exchanges.  With the recent spike in pricing on the alt coins as well as the rise in BTC price, I think I'm sitting a bit better than that.  I'd say that's not bad considering my first investment was made using .28BTC I had mined to buy ASICMiner shares.

I doubt you have mined 50 BTC with your Single.
I never said I MINED 50 BTC, I said I used the coins I mined on exchanges as my play money.  I'm pretty sure I do have more than 50BTC now, but the amount I actually mined is probably about 1/10 or less of that amount.


Title: Re: BFL Product Failures / Underperformance.
Post by: zimmah on November 30, 2013, 01:39:00 AM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.

I wish I had done the same, sadly I made the wrong choice that time.

Hopefully I'll still make enough profit in bitcoin in the next years so that I don't have to work 90 hour work weeks just to feed my family. At the rate the economy is going this may become reality for almost everyone.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on November 30, 2013, 02:07:10 AM
Did you have any issues with the product itself?

Like to keep the trolls off the thread and get back on topic.


Title: Re: BFL Product Failures / Underperformance.
Post by: zimmah on November 30, 2013, 02:41:49 AM
It runs without crashing so far, speed varies a lot and sometimes does 25gh/s like promised, sometimes even 26gh/s but on average it's closer to 23gh/s so I'd say they're not really true to their word.

First of all they deliver way too late and second they deliver a product that barely even meets 25gh/s like promised. For such a delay you'd expect them to compensate somewhat (free extra gh/s, partial money back, the option to freaking cancel the order with full money back, or something like that)

BFL is a big no for me. I'll leave the miner running at least until I get a Terrahash miner from a decent company but I'll never even think about buying from BFL ever again. Worst company ever.


Title: Re: BFL Product Failures / Underperformance.
Post by: zimmah on November 30, 2013, 02:45:29 AM
BFL will tell you that the under performance was disclosed in the spec (+/- 10%)



I suspect them from purposefully sell miners that run at -10% more often than +10% poor business strategy, it'd be better to sell miners that are stronger than promised, because a happy customer is a returning customer. BFL doesn't give a shit about that philosophy.


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on November 30, 2013, 04:23:32 AM
Worst company ever.

+1

If they had delivered a reliable product anytime close to the promised delivery date, it would have been a wise investment.  As it was, their lies cost me money.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 01, 2013, 04:40:34 AM
https://forums.butterflylabs.com/post-sales-customer-service/5840-bf0005g-blows-circuit-breakers-my-house-why-2.html

https://i.imgur.com/IMRjOia.png


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 01, 2013, 05:34:52 AM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.

+1

Watch those posts disappear soon Xian01... or potentially the users get banned.

Doesn't it seem like there are performance and failure problems with their products based on the volume of reports?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 01, 2013, 10:13:47 AM
https://bitcointalk.org/index.php?topic=354001.msg3788759#msg3788759

BFL has "killer" hardware.


Quote
I AM NOT KIDDING, BLF YOU JUST KILLED ALL MY ASIC MINING RIG!


i just read a post from BLF forum

https://forums.butterflylabs.com/post-sales-customer-service/5840-bf0005g-blows-circuit-breakers-my-house-why-2.html

okay, i am not the only one.


Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on December 01, 2013, 10:21:38 AM
The last post looks to be caused by a failed coupling capacitor in the power supply or internal windings of the switching transformer are making contact.

About 19/20 of the reported BFL failures I've seen are related to the low quality power supplies provided with the units. KnCminer/ASICminer/Bitfury/etc were smart to not include power supplies with their units. I disassemble and discuss the BFL little single and Jalapeno PSU quality in my video here https://www.youtube.com/watch?v=PItCbRUFsQo


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 01, 2013, 10:26:59 AM
The last post looks to be caused by a failed coupling capacitor in the power supply or internal windings of the switching transformer are making contact.

About 19/20 of the reported BFL failures I've seen are related to the low quality power supplies provided with the units. KnCminer/ASICminer/Bitfury/etc were smart to not include power supplies with their units. I disassemble and discuss the BFL little single and Jalapeno PSU quality in my video here https://www.youtube.com/watch?v=PItCbRUFsQo

Quote
Published on Aug 4, 2013
I wouldn't recommend making any new orders from BFL


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 03, 2013, 10:58:32 AM
https://bitcointalk.org/index.php?topic=354825.msg3795948#msg3795948


100 degrees... can you feel the heat?


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 03, 2013, 02:25:26 PM
Instead of buying a BFL Single for $1200, I bought 50 BTC. I still have them. They don't hash well, but they have made me very happy.

+1

Watch those posts disappear soon Xian01... or potentially the users get banned.

Doesn't it seem like there are performance and failure problems with their products based on the volume of reports?
Fail again, at home many failing attempts to kill your butthurt fire are you now? All those posting on failed hardware are still there.


https://bitcointalk.org/index.php?topic=354001.msg3788759#msg3788759

BFL has "killer" hardware.


Quote
I AM NOT KIDDING, BLF YOU JUST KILLED ALL MY ASIC MINING RIG!


i just read a post from BLF forum

https://forums.butterflylabs.com/post-sales-customer-service/5840-bf0005g-blows-circuit-breakers-my-house-why-2.html

okay, i am not the only one.

Fail again. What the poster did not realize, when posting a second post as his first one still had to go through the anti-spam approval, that it was still there. His first one mentioned a BITBURNER being destroyed. When that post took some time to show up, he tried to put an Avalon on scene because his bitburner couldn't generate that much money out of his attempt for compensation.

https://bitcointalk.org/index.php?topic=354825.msg3795948#msg3795948


100 degrees... can you feel the heat?
Fail again. 100C the second you power it on, only a real temp in Bickfailsky's butthurtdreamland. Just a failing temp sensor.

"Let's keep the trolls of the thread", it would be empty here because troll number one seems to be Bickfailsky himself....

Bicknellski:
Trust:    -4: -1 / +0(0)
Warning: Trade with extreme caution!
Warning: Don't trust a thing he writes!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 03, 2013, 02:34:22 PM
https://bitcointalk.org/index.php?topic=354250.msg3792891#msg3792891

Is it your heat sink?


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 03, 2013, 02:59:57 PM
https://bitcointalk.org/index.php?topic=354250.msg3792891#msg3792891

Is it your heat sink?
The bickfailsky story continues, now with a post showing......nothing??????????


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 03, 2013, 03:24:55 PM
The bickfailsky story continues, now with a post showing......nothing??????????

Do you have the ability to make a point without resorting to childish ad homonym attacks ?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 03, 2013, 03:26:57 PM
When you can't defend the failures of BFL products. One must immediately resort to slander. It is Rule 1 in BFL shill handbook.

Code:
shill  (shl) Slang
n.
One who poses as a satisfied customer or an enthusiastic BFL supporter to dupe bystanders into participating in a swindle.
v. shilled, shill·ing, shills

dot dot dot Still using the wrong punctuation.


Quote
The AL sinks are just not as good. Try to find a heat pipe sink.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 03, 2013, 04:19:16 PM
The bickfailsky story continues, now with a post showing......nothing??????????

Do you have the ability to make a point without resorting to childish ad homonym attacks ?

Funny to hear that from the guy that got his order cancelled just for ad hominem attacks, that also burned his "case" against BFL.
Maybe a comment on the matter that his post(s) actually showed nothing?

When you can't defend the failures of BFL products. One must immediately resort to slander. It is Rule 1 in BFL shill handbook.

Code:
shill  (shl) Slang
n.
One who poses as a satisfied customer or an enthusiastic BFL supporter to dupe bystanders into participating in a swindle.
v. shilled, shill·ing, shills

dot dot dot Still using the wrong punctuation.


Quote
The AL sinks are just not as good. Try to find a heat pipe sink.
A shill, of course, Butthurtski can't come up with a better response to others showing his failures than that? No room left in your anti-bfl agenda I guess.
If you can't find any actual failures, you starts to fantasize about posts being or going to be removed but they aren't, then points to topics made by fraudulent people, or just posts nothings as actual failing units. Ohhh, aluminum heatsinks! Keeps my 8.2 Jala at 30C, must be something good about them.

Bicknellski:
Trust:    -4: -1 / +0(0)
Warning: Trade with extreme caution!
Warning: Don't trust a thing he writes!


Title: Re: BFL Product Failures / Underperformance.
Post by: je1p7u7 on December 03, 2013, 04:38:37 PM
My Little Single came hashing at 7.8GH/s. Sometimes at 0 or 3GH/s every n-th power cycle.

If BFL is doing QA, is it really possible that so many units arrive dead or defected?


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 03, 2013, 04:54:11 PM
Funny to hear that from the guy that got his order cancelled just for ad hominem attacks, that also burned his "case" against BFL.

 Need I remind you about the way a certain COO was conducting himself on these forums, trolling it's users during their deluge of mistakes and delays, that elicited such anger and rage from this community ? "Reality doesn't care about you ? Neither do I", "Put on your big-boy pants", etc etc ? I mean, which respectable company officer carries on this way ?!

 Had he acted with more professionalism and respect towards us - behavior we would genuinely appreciate from a company Chief Operating Officer - it's entirely conceivable I would have been a happy customer of Butterfly Labs today.

 I learned a few lessons from my experience, for what it's worth.

 - Don't ever deal with Butterfly Labs again
 - Don't ever wrestle with pigs in mud
 - Never trust pre-order schemes in Bitcoin space
 - Don't throw good money after bad

 What's highly amusing in retrospect, however, is that I was forced a refund that I didn't want, and then months later, people were begging for refunds, and being refused.

 While I appreciate your attempts at wit and riposte, please try not to discount the history that brought us to where we are today.

 Yes I responded poorly to Zerlan's baiting and trolling. Again, it never should have reached that point to begin with.

 I don't think you recognize or appreciate that.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 03, 2013, 05:18:04 PM
Pffffftt, I think I was actually one of the few, the very few, that felt initially sorry for you losing those orders. The wordings here between JZ and "the community" were to be expected with the number of people that were just spreading plain out lies and fud, for where there seems no defense possible here. look at the drivel that bick guy posts, how many times he called scam or just presents false data. There's 45,000 units that went out the door at BFL, he can't produce even a 100 genuine failures without adding in 50 that worked on another computer, usb port, pool, etc. And before he starts again, the psu's are not the best indeed.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 04, 2013, 05:54:07 AM
My Little Single came hashing at 7.8GH/s. Sometimes at 0 or 3GH/s every n-th power cycle.

If BFL is doing QA, is it really possible that so many units arrive dead or defected?

That is a great question.

How frequent are the 0 or 3Gh/s cycles happening?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 04, 2013, 05:59:28 AM
https://bitcointalk.org/index.php?topic=352918.msg3815589#msg3815589

Quote
Man this thread is full of win.

See my thread on BFL's site: https://forums.butterflylabs.com/jalapeno-single-sc-support/5237-bfl-single-sc-60gh-psu-failure-how-do-i-fix.html

Read my entire OP. The BFL PSU's are down right dangerous. Consider you self lucky.  Try powering it with a PC PSU of the proper size. BFL was of no help to me and wasted a week of mining, before I figured out the issue. I now have a box with a new PSU from BFL that I never even opened....sorry I meant, a new paper weight...

And just remember when contacting them, you are a fault no matter what and you will be treated like so. You are expected to roll over and take it from them, or  else they will drag out the correspondence.

Also, BFL's forums are not for support from BFL staff. It's just a place  for customers to collaborate and try to read the staffs minds.


Title: Re: BFL Product Failures / Underperformance.
Post by: BitCloud on December 04, 2013, 06:05:17 AM
It runs without crashing so far, speed varies a lot and sometimes does 25gh/s like promised, sometimes even 26gh/s but on average it's closer to 23gh/s so I'd say they're not really true to their word.

First of all they deliver way too late and second they deliver a product that barely even meets 25gh/s like promised. For such a delay you'd expect them to compensate somewhat (free extra gh/s, partial money back, the option to freaking cancel the order with full money back, or something like that)

BFL is a big no for me. I'll leave the miner running at least until I get a Terrahash miner from a decent company but I'll never even think about buying from BFL ever again. Worst company ever.

pretty much sums up my thoughts.
bfl = junk


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 07, 2013, 07:07:11 AM
https://bitcointalk.org/index.php?topic=266945.msg3858545#msg3858545

Quote
My story yet paused on receiving miners at the end of November (after 7 months since my last order was made). One of 5 LSes was DOA, another one was not hashing at full speed. Sent emails to BFL, it is a week already without a reply.

AGO did not help to get refund as they took more than 2 months to reply and just forwarded to me again BFLs "all sales are final" term.
Judging on a screw dropped out from inside of one of miners I think the received miners will not last very long as poor quality.
Finally got banned yesterday on BFL forums without reason been explained I suppose by SLok.

So at the moment, no refund, obsolete, failure and broken devices, no support, that is the Butterfly Labs.


Title: Re: BFL Product Failures / Underperformance.
Post by: rupy on December 07, 2013, 10:06:16 AM
Ok, I don't want to pour gasoline on this, but woke up and 4 chips are dead on the RMA single I received.

So I have to RMA the RMA, that I also had to pay VAT for twice, so this story is going to be expensive!

All in all I will pay 75% on one machine in VAT because BFL declares the return parcel with the original price!

Facts are this industry is still maturing and chips/boards that Intel would have thrown away are getting sent to customers.

Luckily the Monarch only has two chips, so maybe attention to delivering working chips/boards will improve.

About the censorship on the BFL forums; please BFL, get another moderator!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 07, 2013, 12:09:26 PM
https://bitcointalk.org/index.php?topic=356573.msg3861663#msg3861663

Quote
Not possible i think.
I recieved a broken jalapeno-unit and have tried every channel to get in touch with them.

After some weeks i tried to politely question BFLs customerservice on their open forum

What i recieved was a lifetime ban without any specified reason, and that did not help me at all.

Thank god for KNC


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 07, 2013, 12:10:06 PM
https://bitcointalk.org/index.php?topic=356573.msg3856818#msg3856818

Quote
Well, whatever it takes.  the more actions you do, the better.

I finally got a response, they're supposedly shipping me a replacement unit.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on December 07, 2013, 05:08:19 PM
Geez, this pie throwing contest is really getting boring.

Facts:

- I got a 45GH single with smashed heatpipes. Getting RMA number was slow 1 week. Had to pay for delivery?! Lost 2 weeks mining without any hint of compensation.
- I got a 57GH single with heatsinks instead of the advertised heatpipes required for really silent cooling.

But on the upside: BFL delivers a USB device that is compact, try the competition for that. As for W/GH I don't care until summer, need the heat anyhow.

All in all I wished they weren't assholes (yes SLok I'm talking mostly about you) and had some respect for their customers, but place yourself in their shoes, they are making their customers rich! WHICH COMPANY IN THE WORLD DOES THAT!? It's time for everyone to realize this.
Rupy the crybaby, advertised with heatpipes? The Single and Little Single SC, now with heatpipes! In your wet dreams kiddo. If you hadn't posted a zillion times crying over heatpipes!, I want heatpipes!, You scammers withheld my heatpipes! you would have been taken serious. So, did you get any heatpipes yet, (demanded heatpipes with his rma) or are you still without heatpipes. Did I mention the heatpipes?
Thats right, SloK.

Give them 1980's styled heatsinks when your customers ask for modern, efficient heat dissipation techniques. Even when they are shown assemblies and were shown copper heatsinks and quiet efficient operation.

We need more people like Slok. The type of person who is there when the demonstrations are shown with 2010 technology. Then, is perfectly happy to see disappointed customers get 1980's styled (PC) tech and will even heckle and ban them for complaining. When BFL runs out of processed aluminum alloy they will probably just stick a rock on each chip and call it "revolutionary" heat dissipation.

We always need someone to pee in the coffee pot when it comes to touted expectations. You sweet, kind and totally lovable BFL whore... ::)

You'll ban anything with any common sense.

He's exactly what Josh is wanting for customers,as well as employees.Gullible,ignorant & proud of it  :D

Have you been to BFL's chat & forums lately ???  Its a ghost town  :D 
They already ran out of people with cash and zero common sense....?

They need to check under the rocks. There is always one or two in there somewhere.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on December 07, 2013, 05:21:24 PM
A bit of both. I did purchase a Monarch, 3.6 bitcoins, compare that to the 2.6 bitcoins I payed for a USB ASIC at 330MH/s this summer! Or the 15 bitcoins I payed for my Singles!?!

It's not about getting rich, It's about making people with ties poor! We are killing FIAT. The greatest revolution in the history of mankind and you are throwing punches?! Get real, this is happening.
Does your post require brain damage to be rendered in order to be understood?

That above is just such a (incredibly) dumb series of statements....

=======================

First, no, you aren't killing FIAT. Everyone you transact with who accepts Bitcoin is going to turn it into....yep...FIAT. So no, you are not "killing FIAT".

You may be indirectly avoiding the banking system based on FIAT. If that is your purpose, then yes, that has been achieved.

The revolution for BitCoin is only going to happen when cyrptocoins are accepted end to end as payment. From the guy in the field plucking produce using it, to the factories and distributors producing products. That pipeline of acceptance must be established from beginning to end. Then, at that point congratulations, you will still only be adding another form of currency. Even then you will be unlikely to say you are actually killing FIAT.

At least not anymore than using USD over the YEN/YUAN.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on December 07, 2013, 05:23:21 PM
Poor customers Puerto? Shall I link to the dump you live in one more time maybe, to show who is the real poor fail in life guy around here? You were crying NO ROI for the late BFL deliveries since January, but guess what, my late single and jalapeno made over 16.4BTC in the last 11 weeks only, ROI enough?
Depends, how many BTC did it cost you at the time of purchase?

If you bought it in January of last year (or before that), then I highly doubt you have made BTC ROI yet.


Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on December 08, 2013, 05:53:49 AM
My Jalapenos are less than 60 days old and they are all on their second power supplies that I had to buy myself, why?
Because Emails to RMA@butterflylabs.com go unanswered.

Their all caught up huh? BULLSHIT!

I have proactively replaced all Single power supplies in anticipation of the BFL ones burning out or catching fire.





Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 10, 2013, 11:40:37 AM
Quote
Is there any reason why they wouldn't ground the jally?  That just seems careless to me, but I'm a software guy.
A: in country with 3pins 220/240v the middle pin is gound, so the 2pin's doesnt have it.
    so, you either use all 3pins or just all 2pins.

https://bitcointalk.org/index.php?topic=354001.msg3904260#msg3904260


Title: Re: BFL Product Failures / Underperformance.
Post by: DrG on December 10, 2013, 01:16:24 PM
I currently have 9 BFL 60GH singles running.  I had 10 but 1 caught fire offsite - pretty much a total loss.

3 of the Singles are now being powered by ATX PSUs because the BFL supplied PSUs have died.  One died 3 days ago - that too caught on fire but extinguished very quickly.

So for 20 components, we have 1 miner failure and 3 PSU failures. 4/20 failures. This is not counting my day 1 original Single which died after 6.5 days of use.  The RMAed unit seems to be doing much better fortunately.  If I include that it's 5/21 failures.

Only reason I keep using the BFL PSUs is because I want to see how many will die in before year end.  I have 3 ATX PSUs sitting idle but I just wanna watch this Hindenburg.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 10, 2013, 01:39:45 PM
Only reason I keep using the BFL PSUs is because I want to see how many will die in before year end.  I have 3 ATX PSUs sitting idle but I just wanna watch this Hindenburg.

 Just... Wow. Be safe. I'm sure you are an isolated case.

 ...


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on December 10, 2013, 02:50:39 PM
Only reason I keep using the BFL PSUs is because I want to see how many will die in before year end.  I have 3 ATX PSUs sitting idle but I just wanna watch this Hindenburg.

 Just... Wow. Be safe. I'm sure you are an isolated case.

 ...


I've seen enough reports of BFL units catching fire to make me very nervous.  I'm wondering if someone could recommend a specific replacement power supply.  I might sleep better at night if I just proactively replaced it before it burns my house down.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 10, 2013, 02:54:44 PM
Only reason I keep using the BFL PSUs is because I want to see how many will die in before year end.  I have 3 ATX PSUs sitting idle but I just wanna watch this Hindenburg.

 Just... Wow. Be safe. I'm sure you are an isolated case.

 ...


I've seen enough reports of BFL units catching fire to make me very nervous.  I'm wondering if someone could recommend a specific replacement power supply.  I might sleep better at night if I just proactively replaced it before it burns my house down.

https://bitcointalk.org/index.php?topic=365800.msg3905738#msg3905738 Ask Lightfoot.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 11, 2013, 09:13:56 AM
https://bitcointalk.org/index.php?topic=276692.msg3916596#msg3916596

Quote
I have received my jalapeno irdered 30/05/2013 yesterday

And it's not working

If one day josh come in public conference, I will try to punch him in the nose. ftfy


Violence is not the answer. Putting them out of biz by not buying their broken products... that is well within our power.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 11, 2013, 09:48:13 AM
https://bitcointalk.org/index.php?topic=365800.msg3908651#msg3908651

Quote
I don't have one of the failed ones here, but I'm not so sure they're failing in a safe way. A power supply that fails in such a way that gets a strong shock through their arm by touching it is extremely dangerous.  BFL needs to stop shipping those supplies, the reports of Jalapenos tripping home circuit breakers is disturbingly numerous.


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on December 12, 2013, 02:54:36 PM
I was shocked this morning to finally get a response from BFL support!

Here's my timeline (all dates in 2013):
-- March 7 -- BFL said if I ordered today, they would "likely" ship my unit in June.
-- March 7 -- Placed order with BFL.
-- October 12 -- Unit finally arrived, 3.5 months later than promised.
-- November 12 -- Unit died, just shy of one month in operation.  Sent emails to support, got no response.  Called support, automated phone system hung up on me.  Mailed unit to BFL without an RMA.
-- November 20 -- Received working unit back from BFL.  No paperwork.  I have no idea what they did.
-- December 12 -- Received email response from BFL support asking if my issue had been resolved.  Almost fell off my chair!

My plan is to wait 30 days, then email back thanking them for their prompt response.  ;-)

What timezone are they in, anyway?  Twilight Bozo Zone?


Title: Re: BFL Product Failures / Underperformance.
Post by: rograz on December 12, 2013, 03:04:27 PM
3 of the Singles are now being powered by ATX PSUs because the BFL supplied PSUs have died.  One died 3 days ago - that too caught on fire but extinguished very quickly.

You actually dared running your singles from them? I don't even dare storing them unplugged in the house, I felt like I was getting cancer from just unboxing them.


Title: Re: BFL Product Failures / Underperformance.
Post by: DrG on December 12, 2013, 10:58:29 PM
3 of the Singles are now being powered by ATX PSUs because the BFL supplied PSUs have died.  One died 3 days ago - that too caught on fire but extinguished very quickly.

You actually dared running your singles from them? I don't even dare storing them unplugged in the house, I felt like I was getting cancer from just unboxing them.

Yeah I'm running them in my wife's office and it's fully insured... but then again insurance doesn't cover neglience and I think everything in the design of these singles in pure negligence.  I've had a couple video cards that ran into the 120C range because the VRMs failed.  Mining is not without risk.

I just made sure to leave the miners away from combustible material on a ceramic floor.

For a while I was going to give BFL props for having the best looking miners that were the easiest to use - that was for the 6 days before my 1st Single blew white smoke.  I still think if you get a cool running unit they make the easiest to setup hardware, but I will never sleep easy until all my singles are dead or sold off.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 15, 2013, 10:33:33 AM
http://www.reddit.com/r/BitcoinMining/comments/1swbgk/how_has_your_cointerra_andor_butterfly_labs/ce25x27

Quote
Stay away from Butterfly. Pile of cat shit on a white-hot hibachi company. Shit tech support, shit product. I know someone who ordered in April, got the unit in November, and the front tablet panel was busted. Wouldn't mine via command line, had to screw with proprietary drivers because their GUI Easy Miner would hang mercilessly. Imagine building a new 2014 Toyota online; it arrives 6 months later, and it's a 1991 Chevy Cavalier.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 15, 2013, 10:35:50 AM
http://www.reddit.com/r/BitcoinMining/comments/1st6fu/bfl_25ghs_asic_hashing_at_15_ghs_bfl_offers/

Quote
BFL 25ghs ASIC hashing at 15 GHs; BFL offers replacement. Should I ship it back? (self.BitcoinMining)


I emailed BFL's customer support about a month ago and got a response today. An ASIC I ordered (25 GH/s unit) hashes consistently at 10-15 GH/s, and has done so for the last month or so. They offered to replace it if I shipped it back. Should I do it? I will lose mining time and with difficulty rising fast, I'm concerned the time would be better spent mining with 15 rather than wait for 25.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 19, 2013, 05:43:23 PM
https://bitcointalk.org/index.php?topic=150803.msg4044319#msg4044319

Quote
Fucking piece of shit (jalopeno) - exploded power supply, burned himself, burned miner, usb hub and burned laptop. I paid 300$ for laptop killer? Josh bitch, burn in hell, you bastard.
http://cs314222.vk.me/v314222063/674f/VZaGBUCk0ZQ.jpg
http://cs314222.vk.me/v314222063/6758/EZ2X8hxrlMA.jpg


Title: Re: BFL Product Failures / Underperformance.
Post by: wpgdeez on December 19, 2013, 07:57:57 PM
My jally died today after 2 weeks of use and over half year of waiting. What a POS.


Title: Re: BFL Product Failures / Underperformance.
Post by: DrG on December 20, 2013, 12:33:26 PM
My jally died today after 2 weeks of use and over half year of waiting. What a POS.

Watch what you say - if you get on their bad list you may not be eligible for their 3 week RMA process.  And be happy you got 2 weeks, I got 6 days out of my single.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 21, 2013, 08:51:51 AM
https://bitcointalk.org/index.php?topic=375541.msg4021383#msg4021383

Quote
Hi,

The 50GH unit I have is not working anymore. The lights are on, but no fans are running at all. Also, no response from BFL!! is there an alternative or some kind of universal power adapter ? I see the amps are very high (31A)!!!!

Can two (25GH) adapters work (possibly Xbox adapters....)?

Regards,,,


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on December 21, 2013, 09:01:23 AM
https://bitcointalk.org/index.php?topic=375541.msg4021383#msg4021383

Quote
Hi,

The 50GH unit I have is not working anymore. The lights are on, but no fans are running at all. Also, no response from BFL!! is there an alternative or some kind of universal power adapter ? I see the amps are very high (31A)!!!!

Can two (25GH) adapters work (possibly Xbox adapters....)?

Regards,,,

Dude,that's only 3 or 4 units out of MILLIONS of units BFL has designed,assembled,tested,packed & shipped.............................................  :D

Figured I beat Josh to the punch line!!!!  ;D

You do know BFL owns 90% of the network hashrate,right ???

Beat you again Josh!!!!!!!!!!  :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 21, 2013, 09:12:43 AM
He is too busy to copy paste that all again... and where is SLOK? Did he give up as well now he has been sacrificed and demodded can we expect him to now turn over the darkside with us and be anti-BFL?

There is unfortunately plenty of good evidence to support that BFL has had a significant number of product failures as well as well under-performing units at this point if you have not had the time to read all the available forums and posts regarding this I just hope this little thread does save a few people the hassles of dealing with BFL in 2014 by dissuading them from purchasing anything BFL new or used.


Title: Re: BFL Product Failures / Underperformance.
Post by: mueslo on December 21, 2013, 11:57:23 AM
Got my Little Single 25GH/s nearly a month ago. Started out as 15GH/s. Dropped to 4GH/s after a day. Would not start at all a day after that.

They've ignored all my RMA requests so far. Additionally, I'm in Europe...

Any advice?


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 21, 2013, 01:09:43 PM
He is too busy to copy paste that all again... and where is SLOK? Did he give up as well now he has been sacrificed and demodded can we expect him to now turn over the darkside with us and be anti-BFL?
SLok has been sacrificed and demodded? (demodded???) Another pile of made up shit from the Bickfailsky? Facts and fiction, are you so delusional from the butthurt you can't tell one from the other any more? What a joke Bicknell, or is it Don Quichotte?


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 21, 2013, 02:58:08 PM
SLok has been sacrificed and demodded? (demodded???) Another pile of made up shit from the Bickfailsky? Facts and fiction, are you so delusional from the butthurt you can't tell one from the other any more? What a joke Bicknell, or is it Don Quichotte?

 Honest question: Why are ad-hominem attacks and childish name-calling Standard Operating Procedure for defenders, supporters, and staff of Butterfly Labs ?

 Did Josh Zerlan write the customer service handbook for Butterfly Labs ? Is it required reading, so you can all coordinate an immaturely unified public presence and message on these forums ? I note many contextual and behavioral similarities across several supportive accounts that I have observed over time.

 Do you recognize that you are taking the low road and turning off potential customers ? Do you even care ?


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 21, 2013, 03:02:46 PM
Got my Little Single 25GH/s nearly a month ago. Started out as 15GH/s. Dropped to 4GH/s after a day. Would not start at all a day after that.

They've ignored all my RMA requests so far. Additionally, I'm in Europe...

Any advice?
Have you noticed they added an RMA option to the dashboard when you log into your BFL account?  It looks like all you need to do is create a ticket on there as it'd likely be faster than emailing them and getting it mixed in with all the non-RMA emails.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 21, 2013, 03:08:56 PM
SLok has been sacrificed and demodded? (demodded???) Another pile of made up shit from the Bickfailsky? Facts and fiction, are you so delusional from the butthurt you can't tell one from the other any more? What a joke Bicknell, or is it Don Quichotte?

 Honest question: Why are ad-hominem attacks and childish name-calling Standard Operating Procedure for defenders, supporters, and staff of Butterfly Labs ?

 Did Josh Zerlan write the customer service handbook for Butterfly Labs ? Is it required reading, so you can all coordinate an immaturely unified public presence and message on these forums ? I note many contextual and behavioral similarities across several supportive accounts that I have observed over time.

 Do you recognize that you are taking the low road and turning off potential customers ? Do you even care ?
Looking at how you and others treat the people you are referring to, is it any wonder they respond in kind?  I have not yet seen you turn the other cheek, so why must others follow a pattern you yourself don't?


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 21, 2013, 03:25:34 PM
Looking at how you and others treat the people you are referring to, is it any wonder they respond in kind?  I have not yet seen you turn the other cheek, so why must others follow a pattern you yourself don't?

 There is no turning the other cheek with me and Butterfly Labs.

 Josh Zerlan personally saw to that.

 I have tired to evolve and learn to take a higher road since my unfortunate dealings with BFL, and support other more deserving endeavors in Bitcoin space, while shining the light on BFLs poor record and impropriety on these forums.


 



Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 21, 2013, 03:58:40 PM
SLok has been sacrificed and demodded? (demodded???) Another pile of made up shit from the Bickfailsky? Facts and fiction, are you so delusional from the butthurt you can't tell one from the other any more? What a joke Bicknell, or is it Don Quichotte?

 Honest question: Why are ad-hominem attacks and childish name-calling Standard Operating Procedure for defenders, supporters, and staff of Butterfly Labs ?

 Did Josh Zerlan write the customer service handbook for Butterfly Labs ? Is it required reading, so you can all coordinate an immaturely unified public presence and message on these forums ? I note many contextual and behavioral similarities across several supportive accounts that I have observed over time.

 Do you recognize that you are taking the low road and turning off potential customers ? Do you even care ?
Bicknelli is plain out spreading lies here, and I am not the nice guy? What you want, a Xian like reply?
"Go eat a bag of dicks?"
"Calling Bicknell a "scummy fuck" is a pretty accurate salvo"?
"Fuck you asshole. Where the fuck do you think your first customers came from?"
"He's gone straight from Douche to Ultra-Mega-Douche, bypassing Douche-Bag, Super-Douche, and Giant-Douche altogether!"?
"Can anyone over there at BFL try to slip some lithium or anti-psychotics in his drinks, please ?"
"The man has a complete lack of meta-cognition or modicum of self-awareness."?

Xian, the free of troll- argumentum ad hominem- and name calling poster! Not.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 21, 2013, 04:13:31 PM
SLok has been sacrificed and demodded? (demodded???) Another pile of made up shit from the Bickfailsky? Facts and fiction, are you so delusional from the butthurt you can't tell one from the other any more? What a joke Bicknell, or is it Don Quichotte?

 Honest question: Why are ad-hominem attacks and childish name-calling Standard Operating Procedure for defenders, supporters, and staff of Butterfly Labs ?

 Did Josh Zerlan write the customer service handbook for Butterfly Labs ? Is it required reading, so you can all coordinate an immaturely unified public presence and message on these forums ? I note many contextual and behavioral similarities across several supportive accounts that I have observed over time.

 Do you recognize that you are taking the low road and turning off potential customers ? Do you even care ?
Bicknelli is plain out spreading lies here, and I am not the nice guy? What you want, a Xian like reply?
"Go eat a bag of dicks?"
"Calling Bicknell a "scummy fuck" is a pretty accurate salvo"?
"Fuck you asshole. Where the fuck do you think your first customers came from?"
"He's gone straight from Douche to Ultra-Mega-Douche, bypassing Douche-Bag, Super-Douche, and Giant-Douche altogether!"?
"Can anyone over there at BFL try to slip some lithium or anti-psychotics in his drinks, please ?"
"The man has a complete lack of meta-cognition or modicum of self-awareness."?

Xian, the free of troll- argumentum ad hominem- and name calling poster! Not.

Thanks for that trip down memory lane from over half a year ago, when Butterfly Labs was deep in it with their production problems, and telling us all it's only another two weeks away before you get your preorders from July 2012 !

The points stand.

Like I said, I'm aspiring to take a higher road. As fun and therapeutic as it was to unload on and call out Josh and crew like that for their behavior, I recognize in retrospect I shouldn't have stooped to their level. *mumbles about George Bernard Shaw's wisdom*

I hope you can appreciate that.

*hugs and cuddles*


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 21, 2013, 05:56:59 PM
Got my Little Single 25GH/s nearly a month ago. Started out as 15GH/s. Dropped to 4GH/s after a day. Would not start at all a day after that.

They've ignored all my RMA requests so far. Additionally, I'm in Europe...

Any advice?

Keep sending emails regarding RMA others have noted very very slow response times and with some persistence you might get lucky.

You might want to check the other troubleshooting threads started in hardware / custom hardware. Particularly the bitcointalk member Lightfoot seems to have dealt with a number of issues with BFL products. Contact him. https://bitcointalk.org/index.php?topic=365800.msg4070547#msg4070547

Sticking to the topic at hand seeing as how BFL is not helping this customer.


Title: Re: BFL Product Failures / Underperformance.
Post by: ArcticWolf on December 22, 2013, 05:25:34 AM
My jalepano blew its power source after three days of mining. They told me to send it back (and pay shipping to do so) and they will fix it and send it back. By the time I get it back I probably wont make back the money it will cost me to ship it to them.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on December 22, 2013, 07:34:51 AM
BCP - what Christian 'Xian' Antkow refuses to admit is that his "problems" with BFL started and ended with himself.  He tries to blame it on me or someone (anyone!) other than himself, but if anyone actually takes the time to go back in my post history, there's a pretty clear pattern to them.  I respond to posts in the same manner they are posted.  I have *very* few threads actually started on this forum... 99% of my posts are in the form of replies.

If I'm a jerk to you, it's because you're a jerk, end of story.  So if you don't like how I respond to you, take a look in the mirror and ask yourself why... the answer is staring you in the face.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 22, 2013, 07:59:04 AM
BCP - what Christian 'Xian' Antkow refuses to admit is that his "problems" with BFL started and ended with himself.  He tries to blame it on me or someone (anyone!) other than himself, but if anyone actually takes the time to go back in my post history, there's a pretty clear pattern to them.  

 Clearly I am to blame for placing pre-orders with them in July 2012, and believing that they would ship product when they stated they would.

 Clearly I am to blame for losing my cool after enduring delay after delay. Lie Mistake after lie mistake as documented on these forums.

 Clearly I am to blame for your trolling of your customers; reacting poorly to your bait.

 Clearly, I am to blame for your pattern of missteps and arrogance.

 Clearly, you don't understand that if you weren't carrying on like such an incredible jerk on these forums, I would not have responded in kind.

 Clearly I am to blame for trusting you to deliver when you said you would, Josh.

 You brought out the worst in me over my business dealings with you and your company.

 It's shameful and embarrassing in retrospect.

 Thank you for forcing an unwanted refund on me, then refusing refunds to people who were begging for them later on.

 Thank you Josh, for inspiring me to become a better person.



Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 22, 2013, 10:02:30 AM
My jalepano blew its power source after three days of mining. They told me to send it back (and pay shipping to do so) and they will fix it and send it back. By the time I get it back I probably wont make back the money it will cost me to ship it to them.
Your post confuses me a bit, what did you tell them during your contact with them?  The only reason you should have to send anything back to them (at least by what I was told) is if the unit itself died.  If your PSU actually failed, and you have minor electrical knowledge, you can simply take the end of the power cord (like the last 3-6") and with the power off, make a connection to your computer's PSU.  There was a post I read here recently showing someone who had taken one of the old 12V connections going to something like an old IDE CD drive and splicing it to the Jala power cable.  You'd need to make sure you hook up the power correctly or you could in deed damage the unit.

Found it:

I've blown 3 out of 4 of those power adapters, I've converted all my devices to just power from my ATX power supply.  One of the power adapters was so bad, any time I would plug it up, I would blow a fuse at my circuit breaker.  I don't trust those things at all.

https://i.imgur.com/GjDu2oC.jpg

Maybe talk to abec to find out the connections, that'd save you shipping and downtime if your only problem is only a bad power supply.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 22, 2013, 10:03:41 AM
How is any of this helping the people crying out for support?

I see a complete disregard in this thread for the customers who have asked for help. Why? Mods need to clip out the off topic stuff specifically from Inaba and BCP19 that has little to do with the BFL Product Failures and Underperformance. At some point the mods are going to have sanction this sort of behavior are they not? Every other page it is the same off topic trolling.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 22, 2013, 10:09:49 AM
How is any of this helping the people crying out for support?

I see a complete disregard in this thread for the customers who have asked for help. Why? Mods need to clip out the off topic stuff specifically from Inaba that has little to do with the BFL Product Failures and Underperformance. At some point the mods are going to have sanction this sort of behavior are they not?
How is this thread helping the people needing support?  You are offering no solutions, merely a whinefest of people who had problems.  Where's YOUR support of these people?  Where's your attempts to help them fix their problems?  You're merely doing a copy and past to lump things together in some morbid attempt to paint a picture of your own choosing.  Love how you delete and rewrite your posts after anyone comments Bick.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 22, 2013, 01:12:36 PM
How is any of this helping the people crying out for support?

 *Mumbles something about classic COINTELPRO tactics*



Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 22, 2013, 01:33:45 PM
How is any of this helping the people crying out for support?

 *Mumbles something about classic COINTELPRO tactics*



Not so much directed at you defending yourself being trolled. More about the fact that BFL fails to respond promptly to statistically significant numbers of product failures and under performing units as well as failing to answer their emails in any sort systematic way. People have to use this forum to find help over and over again.

Sad to say the least.


Title: Re: BFL Product Failures / Underperformance.
Post by: af_newbie on December 22, 2013, 02:50:29 PM
I for one did not have too many issues with their minis.  Still running since August.  I took the boards out of the cases for better cooling. 
I wish they delivered just the boards not this fancy case.

One issue I had was with the bfgminer not recognizing all USB devices after power failure, but it works better with the latest version.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on December 22, 2013, 08:12:59 PM
How is any of this helping the people crying out for support?

 *Mumbles something about classic COINTELPRO tactics*



Not so much directed at you defending yourself being trolled. More about the fact that BFL fails to respond promptly to statistically significant numbers of product failures and under performing units as well as failing to answer their emails in any sort systematic way. People have to use this forum to find help over and over again.

Sad to say the least.
Fail, nobody comes to this topic or this forum for help, because nobody here, and specially you Bicknell, has any to offer. Well bcp19 has. It's all about a Bickfailsky's butthurt relief topic, snippets from a forum, some loose reddit copy/pasting, and lies.
.. and where is SLOK? Did he give up as well now he has been sacrificed and demodded can we expect him to now turn over the darkside with us and be anti-BFL?
lies, still wondering why....


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on December 22, 2013, 08:26:53 PM
Do you really wonder why Darrin Bicknell lies? I mean... It's his whole life. Without the lies he is just an empty shell of no one important.


Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 22, 2013, 09:07:57 PM
Do you really wonder why Darrin Bicknell lies? I mean... It's his whole life. Without the lies he is just an empty shell of no one important.

 *Shakes head back and forth*

 *Sighs*

 


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 23, 2013, 02:04:10 AM
I for one did not have too many issues with their minis.  Still running since August.  I took the boards out of the cases for better cooling.  
I wish they delivered just the boards not this fancy case.

One issue I had was with the bfgminer not recognizing all USB devices after power failure, but it works better with the latest version.

That is fortunate.

There are significant amounts of people, as documented in this thread, who have had less than satisfactory experiences with BFL products. Here is hoping that the lessons learned here help consumers make better choices in 2014.


Title: Re: BFL Product Failures / Underperformance.
Post by: complang on December 23, 2013, 04:55:21 PM
I don't understand why everyone blames BFL.. From their site I can read lots of good stuff:
To name one they ar the only ASIC company ever delivered while others still writing ideas on napkins:
Quote
Since 2011, Butterfly Labs has been the pioneer and leader of the bitcoin mining hardware industry.  As we enter the 28nm era, we're the only competitor with a proven ASIC design in the field.  We have 45 employees and a matured production capacity & supply chain.   Our 28nm competitors have never delivered or even demonstrated an ASIC product of any kind.  Their manufacturing, supply chain and engineering are all back-of-the-napkin ideas.



Title: Re: BFL Product Failures / Underperformance.
Post by: Xian01 on December 23, 2013, 06:00:00 PM
I don't understand why everyone blames BFL.. From their site I can read lots of good stuff:
To name one they ar the only ASIC company ever delivered while others still writing ideas on napkins:
Quote
Since 2011, Butterfly Labs has been the pioneer and leader of the bitcoin mining hardware industry.  As we enter the 28nm era, we're the only competitor with a proven ASIC design in the field.  We have 45 employees and a matured production capacity & supply chain.   Our 28nm competitors have never delivered or even demonstrated an ASIC product of any kind.  Their manufacturing, supply chain and engineering are all back-of-the-napkin ideas.

False statement as demonstrated by KNC shipping their 28nm product, and now undergoing development of a 20nm product.

As for being the only ASIC company to deliver, my ASICminer, Bitfury, Avalon, and Bitmain products would disagree with you.


Title: Re: BFL Product Failures / Underperformance.
Post by: complang on December 23, 2013, 09:49:50 PM
So you are telling us that BFL is lying?  :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 24, 2013, 01:20:15 AM
So why are discussing BFL's track record for telling the truth, as the there are many threads that cover all their inconsistencies right? Take it to another thread or start your own it is off topic.

How about we post the Product Failures / Under Performance issues as that is the topic.


Title: Re: BFL Product Failures / Underperformance.
Post by: af_newbie on December 24, 2013, 06:33:45 AM
I for one did not have too many issues with their minis.  Still running since August.  I took the boards out of the cases for better cooling.  
I wish they delivered just the boards not this fancy case.

One issue I had was with the bfgminer not recognizing all USB devices after power failure, but it works better with the latest version.

That is fortunate.

There are significant amounts of people, as documented in this thread, who have had less than satisfactory experiences with BFL products. Here is hoping that the lessons learned here help consumers make better choices in 2014.

I had bitfury boards, sold them in a hurry.  Big fire hazard. Not very well engineered board.
BFLs seems to be designed much better.  More stable.  Knock on wood.

Most people are just angry with BFL because of the "2 more weeks" type of delays that exended into months and in some cases into years.  But if you look at the products themselves, it is not all bad.  Pretty good actually.


Title: Re: BFL Product Failures / Underperformance.
Post by: Syke on December 24, 2013, 07:33:11 AM
I had bitfury boards, sold them in a hurry.  Big fire hazard. Not very well engineered board.
BFLs seems to be designed much better.  More stable.  Knock on wood.

You're joking, right?

Let's see what an inside expert has to say:

https://bitcointalk.org/index.php?topic=92268.msg1454547#msg1454547

Quote from: Inaba
Our devices would literally melt if they came in at 114w or more.

It's pure luck they don't all melt down.


Title: Re: BFL Product Failures / Underperformance.
Post by: jayeeyee on December 24, 2013, 07:44:19 AM
So you are telling us that BFL is lying?  :D
I know you're just joking or being sarcastic but for those who didn't understand the inside joke you made, let me explain it those people.  BFL didn't "lie" about their deliverydate.  They just lead all their customers to believe that their products were going to be delivered on time. So no, BFL didn't lie to their customers, they knew they weren't going to be able to keep their claims.. so they just "extended" the truth. (Wow.. even I can't help being sarcastic either) :P

And.. as for the BFL claim they're the only manufactures who have working ASIC devices.. that's a straight up plain'o-lie... or maybe that's just an advertisement of some sort.  Kinda like those advertisements for penis-enlarger pills that claims it work but really doesn't.

If you want an excellent example of how an ASIC manufacture should operate, take a look at KNC's 28nm devices.  They announced their ASIC devices around April, 2013.  Got everything readied and delivered by late Oct/early Nov on the SAME year.  BFL will never be able to top that.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 24, 2013, 08:12:46 AM
I had bitfury boards, sold them in a hurry.  Big fire hazard. Not very well engineered board.
BFLs seems to be designed much better.  More stable.  Knock on wood.

You're joking, right?

Let's see what an inside expert has to say:

https://bitcointalk.org/index.php?topic=92268.msg1454547#msg1454547

Quote from: Inaba
Our devices would literally melt if they came in at 114w or more.

It's pure luck they don't all melt down.
I notice you have to go back to before they re-engineered their boards to find something that is no longer applicable and make it sound like an on-going hazard.  But then, you're the FUD apprentice working under Bick "FUD Master", so you don't need truth.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 24, 2013, 08:48:16 AM
But if you look at the products themselves, it is not all bad.  Pretty good actually.

The number of issues with regards to BFL products as posted only in this thread respectfully begs to differ from your personal experience but I would like to hear an assessment that logically explains how the failures and under performance stated is not an indicator of significant quality issues with BFL products.
You ever take probability and statistics Bickski?  If you had, then you'd know that your 'number of issues' is statistically insignificant compared to the number of units produced.  You want "logic", but you refuse to use it yourself.  Look at any of the big chip companies... Intel and AMD both sell CPUs that have part of the chip disabled since they cannot maintain a 100% working chip on 100% of chips produced.  That's why they have grades of chips... but hey, you should already know this, right? 


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 24, 2013, 10:09:46 AM
But if you look at the products themselves, it is not all bad.  Pretty good actually.

The number of issues with regards to BFL products as posted only in this thread respectfully begs to differ from your personal experience but I would like to hear an assessment that logically explains how the failures and under performance stated is not an indicator of significant quality issues with BFL products.


Title: Re: BFL Product Failures / Underperformance.
Post by: jzcjca00 on December 24, 2013, 04:06:29 PM
But if you look at the products themselves, it is not all bad.  Pretty good actually.

The number of issues with regards to BFL products as posted only in this thread respectfully begs to differ from your personal experience but I would like to hear an assessment that logically explains how the failures and under performance stated is not an indicator of significant quality issues with BFL products.
You ever take probability and statistics Bickski?  If you had, then you'd know that your 'number of issues' is statistically insignificant compared to the number of units produced.  You want "logic", but you refuse to use it yourself.  Look at any of the big chip companies... Intel and AMD both sell CPUs that have part of the chip disabled since they cannot maintain a 100% working chip on 100% of chips produced.  That's why they have grades of chips... but hey, you should already know this, right? 

Admittedly, my sample size is small, having only ordered one unit, but here's my experience:
1.  They told me the unit should be delivered by June, but it was actually October.
2.  They told me it would use 100 watts, but it uses 300.
3.  They told me it would mine at 60 Gh/s, but it only does 57.
4.  My unit died after less than a month of use.

Maybe not everyone is experiencing fails number 3 and 4, but fails number 1 and 2 were universal.  BFL is a terrible company.  Why would anyone apologize for them?  Are you on the payroll?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 25, 2013, 03:09:17 AM
Quote
Statistical significance is the probability that an effect is not likely due to just chance alone.[1][2] It is an integral part of statistical hypothesis testing where it is used as an important value judgment. In statistics, a result is considered significant not because it is important or meaningful, but because it has been predicted as unlikely to have occurred by chance alone.[3]

1. Coolidge, Frederick L. (2012). Statistics: A Gentle Introduction (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc. pp. 1–38. ISBN 1-412-99171-4.
2. Norman, Geoffrey R.; Streiner, David L. (2008). Biostatistics: The Bare Essentials (3rd ed.). Lewiston, NY: pmph usa. pp. 46–69. ISBN 1-550-09347-9.
3. Sirkin, R. Mark (2005). Statistics for the Social Sciences (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc. pp. 271–316. ISBN 1-412-90546-X.

The number of failures and under performing units posted here alone has statistical significance as defined above as it is not chance or fate but a measurable failure on BFL's part producing these units.

Now that we have settled that debate with a clear definition of statistical significance how about BFL gets to work solving these problems and helps customers mine?
They need to stop trying to cover up and misrepresent the situation as 'pure chance' for these failures and under performance it is time to fix the problem as that is what good companies do. Finally address these failures and take responsibility and ultimately resolve the problem to these customers satisfaction. At this point no one should be putting any money in BFL for anything used or new given what is posted just in this thread alone. BFL = Krampus.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 25, 2013, 03:37:44 AM
https://bitcointalk.org/index.php?topic=383536.msg4129770#msg4129770


Quote
My Jala ordered@7ghs is running at > 50% error rate with 6 ghs and your support tells me to send it back at my costs (germany - usa) to get it repaired, knowing that my shipping costs will just make things even worse.

When I ordered you said new orders will be shipped in 2 months. After 6 months you shipped mine, finally. No need to say anything more.

Compare that to KNC.

My Jala ordered@7ghs is running at > 50% error rate with 6 ghs and your support tells me to send it back at my costs (germany - usa) to get it repaired, knowing that my shipping costs will just make things even worse.

When I ordered you said new orders will be shipped in 2 months. After 6 months you shipped mine, finally. No need to say anything more.

And since you haven't returned it for RMA, you're what Josh considers "a happy customer". BFL has *a lot* of "happy customers".

We all should read *a lot* as statistical significance.


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on December 25, 2013, 03:58:15 AM
Quote
Statistical significance is the probability that an effect is not likely due to just chance alone.[1][2] It is an integral part of statistical hypothesis testing where it is used as an important value judgment. In statistics, a result is considered significant not because it is important or meaningful, but because it has been predicted as unlikely to have occurred by chance alone.[3]

1. Coolidge, Frederick L. (2012). Statistics: A Gentle Introduction (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc. pp. 1–38. ISBN 1-412-99171-4.
2. Norman, Geoffrey R.; Streiner, David L. (2008). Biostatistics: The Bare Essentials (3rd ed.). Lewiston, NY: pmph usa. pp. 46–69. ISBN 1-550-09347-9.
3. Sirkin, R. Mark (2005). Statistics for the Social Sciences (3rd ed.). Thousand Oaks, CA: SAGE Publications, Inc. pp. 271–316. ISBN 1-412-90546-X.

The number of failures and under performing units posted here alone has statistical significance as defined above as it is not chance or fate but a measurable failure on BFL's part producing these units.

Now that we have settled that debate with a clear definition of statistical significance how about BFL gets to work solving these problems and helps customers mine?
They need to stop trying to cover up and misrepresent the situation as 'pure chance' for these failures and under performance it is time to fix the problem as that is what good companies do. Finally address these failures and take responsibility and ultimately resolve the problem to these customers satisfaction. At this point no one should be putting any money in BFL for anything used or new given what is posted just in this thread alone. BFL = Krampus.

Bick,your crazy....BFL is in this TOO MAKE MONEY,not to help CUSTOMERS to make money.

It's very evident that is their buissness model.Josh has been promoted to COO & has been turned into a bidness man,he doesn't give a rats ass about anyone but himself & the company he works for  :(

When he joined BFL I & many others thought,"Great we have someone to help us miners!!",wrong,he has turned his back on this community for the sake of profit  ::)


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 25, 2013, 04:06:18 AM

Bick, you're crazy...


That might be accurate... but you know what maybe if we actually shame them publically enough they will take responsibility.

Code:
"United Breaks Guitars" is a protest song by Canadian musician Dave Carroll and his band, Sons of Maxwell.
It chronicles a real-life experience of how his guitar was broken during a trip on United Airlines in 2008, and the
subsequent reaction from the airline. The song became an immediate YouTube and iTunes hit upon its release in
July 2009 and a public relations embarrassment for the airline.

http://www.youtube.com/watch?v=5YGc4zOqozo

My concern is with making it brutally evident that there is a serious disconnect between underperformance and product failure and what passes for RMA and resolution of customer complaints at BFL. If just one person avoids BFL then the hours spent tracking these failures is not a bad thing at all. Here is hoping many people avoid purchasing BFL in 2014.

Quote

Starbucks CEO Howard Schultz has written: Consumers “will embrace only the companies and brands they trust and with which they identify”.

Code:
How BFL should be handling customer complaints?

Do: Listen closely to the complaint – Before you start quoting your company’s policy or trying to deflect blame,
try actually listening to your customer’s complaint. Put yourself in their shoes for a change. Are they making a valid point?
What are they asking for you to do to resolve it? And remember, if one customer is complaining about something, you can
be sure they’re probably not the only one who has encountered this situation. Most customers don’t bother complaining
because they don’t think it does any good. Instead, they just take their business elsewhere.

Don’t: Try to argue with your customer – Look, dealing with an upset customer is never fun, but you have to handle the
situation professionally. This means you don’t need to get in an argument with your customer. Handling complaints isn’t
about trying to win an argument. It’s about minimizing damage and trying to ensure customer satisfaction and loyalty.

Do: Use complaints as an opportunity to improve – Every complaint represents an opportunity for your company to improve.
Look closely at every complaint you receive, and figure out what you can do to keep that situation from ever coming up again.

Don’t: Think losing one customer is no big deal – If you really were losing just one customer, then maybe it wouldn’t be that big
 of a deal. But that’s not the reality. They used to say that upset customers would tell about a dozen other people about their
poor experience. Well, with Twitter, blogs, forums, consumer complaint websites, and other online outlets, today’s disgruntled
customer can tell thousands of people about their poor experience with your company. Never forget that.

Do: Be proactive in finding complaints – Speaking of customers venting their frustrations online, you should always know what’s
being said about your company online. Monitor brand mentions with Google Alerts, Twitter alerts, Board Tracker, and other similar
reputation management tools. When you find these complaints online, try to fix them if possible.

Don’t: Beat customers over the head with your company policy – Upset customers don’t want to listen to you quoting back your
company policy to justify why you can’t help them. Sure, it’s important to have policies in place, but you can’t view every single
situation in black-and-white terms. That’s when you end up losing the human element. Be reasonable, and be flexible.

Do: Go the extra mile to resolve your customer’s complaint – Remember earlier when I said “Most customers don’t bother complaining
because they don’t think it does any good”? Well, you can be the exception. If there is anything you can do to make sure the
customer walks away satisfied, do it. Here’s a tip: Ask the customer what they would like for you to do to resolve the situation.
Chances are, they have already have an idea of what they think is a fair solution, and this helps to put the ball in their court.

Don’t: Make the same mistake more than once – Mistakes happen. It’s a part of doing business, but you should never make the
same mistake twice. This might mean retraining employees or changing your policy, but by all means, do whatever it takes to avoid
making the same mistake twice.

http://www.ereleases.com/prfuel/handling-customer-complaints/


Title: Re: BFL Product Failures / Underperformance.
Post by: crazyates on December 25, 2013, 04:15:06 AM
I'm not going to read 10 pages of BFL bashing, but I will chime in.

I've had all of my hardware hashing pretty close to the advertised speed, some high some low, with the lowest Single coming in at 57.5GH/s, which is 4-5% below advertised.

I've had one of my Little Single PSUs die, and just recently a SC Single PSU die. BFL RMAd the first one, and is in the process of RMAing the second. Not a huge issue.

Don't really trust the PSUs a whole lot, so I plan on switching them to ATX PSUs relatively soon. And moving to 80Plus Gold will also help with efficiency no doubt.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 25, 2013, 04:31:32 AM
I'm not going to read 10 pages of BFL bashing, but I will chime in.


Most if not all the posts are like yours minus the happy results of RMA. Where it gets messy is when others troll. Specifically slok, inaba and bcp19 instigate off topic posts and pretty much all of their replies are ad hominem attacks and nothing to do with the product failures and under performance and I would recommend anyone actually reading through the thread to just skip over those even though they were reported they have not been removed by the mods although a few have been a lot remain cluttering up the thread. Or simply click IGNORE for those 3 and the thread cleans up very nicely as would 100's of other threads funnily enough.

You might want to review the on topic posts as a BFL customer as it is worth a look through about the failures, under performance and the lack of prompt email response from BFL time and time again. Hopefully most of the posts are on topic and not BFL bashing but rather providing more than enough evidence to prove that there is something beyond random chance happening with these failures or in other words statistically significant.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 25, 2013, 01:49:38 PM
I'm not going to read 10 pages of BFL bashing, but I will chime in.


Most if not all the posts are like yours minus the happy results of RMA. Where it gets messy is when others troll. Specifically slok, inaba and bcp19 instigate off topic posts and pretty much all of their replies are ad hominem attacks and nothing to do with the product failures and under performance and I would recommend anyone actually reading through the thread to just skip over those even though they were reported they have not been removed by the mods although a few have been a lot remain cluttering up the thread. Or simply click IGNORE for those 3 and the thread cleans up very nicely as would 100's of other threads funnily enough.

You might want to review the on topic posts as a BFL customer as it is worth a look through about the failures, under performance and the lack of prompt email response from BFL time and time again. Hopefully most of the posts are on topic and not BFL bashing but rather providing more than enough evidence to prove that there is something beyond random chance happening with these failures or in other words statistically significant.
Just had to quote this for posterity (especially since Bick loves to delete and rewrite posts instead of editing them).

1) There's almost 200 posts in this thread, if ALL of them were true complaints that'd be .5% of the 40,000+ units BFL has shipped.  You claim this .5% is statistically significant.
2) You call my replies ad honinem attacks, yet you call your own attacks a service to the community.  You are biased and not looking for anything positive as your thread title states.
3) "Hopefully most posts are on-topic and not BFL bashing" This entire thread is BFL bashing starting with the title.

I personally own 5 BFL products, 4 Jalapenos and a Little Single and all are using the PSUs supplied by BFL.  The LS and 1 Jalapeno have been running non-stop since early September, the others were acquired in Oct/Nov.  Of these 5 units, 3 are running +/- 1%, one is running +20% and one is running +50% of the speed they were advertised to run at.  One of your attack posts lists how a person paid for(and received) a 7GH upgrade yet they know people with 5GH orders that received 7GH and he was upset at having paid for an upgrade he received, yet you copied and posted it as a failure/underperformance.  How is +40% speed a failure or underperformance?

Many people on this forum fall into the DIY crowd and many have tried to eek out more performance by altering their units.  Can you in good faith respond to this and tell me that NONE of these 'complaints' you have copied and pasted into your bashing thread were caused by customer intervention?  Interestingly enough, BFL actually seems to be one of the few(if not the ONLY) ASIC companies that will RMA a device even if the customer did somethign stupid and bricked it.  On one visit I made to BFL I saw about 5-7 RMAs they had gotten in and several of them it was apparent someone took them apart and couldn't get them back together.  The person who performs the burn-in on products even told me that he'd tested several that had been sent in and once put back together properly ran at speed and temperature.

Sadly, Bick, you will never know what it is like to have to deal with the issues of having produced over 40,000 units for customers, so you are unable to truly understand what "statistically significant" truly is.  Sure, you can copy and paste from a dictionary, any monkey can do the same, but to truly understand... THAT takes something more.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on December 25, 2013, 06:28:50 PM
His latest project the "Hive" and "Wasp", which he promised a prototype in December, is late... Imagine that, yet another Bicknellski device that he's unable to deliver as promised on.  That makes how many devices that you've failed to deliver on, now, Bick?  Why anyone believes a word you say is mind boggling.


Title: Re: BFL Product Failures / Underperformance.
Post by: vapourminer on December 25, 2013, 07:17:47 PM
I've had one of my Little Single PSUs die, and just recently a SC Single PSU die. BFL RMAd the first one, and is in the process of RMAing the second. Not a huge issue.

Don't really trust the PSUs a whole lot, so I plan on switching them to ATX PSUs relatively soon. And moving to 80Plus Gold will also help with efficiency no doubt.

more or less the same here: my jally PSU died 6 months after delivery. however I had flashed the firmware to 8.1 Ghs so no warranty for me. I knew that before flashing it though.

also this full disclosure: my SC 25 I ordered arrived @ 31 Ghz from the factory. 6 months after I ordered it. and I never used the included PSU (it didnt exactly instill  confidence with its looks and feel), I use the antec basiq 500 watt that powers the computer. its been running a few weeks now.

but take this away if nothing else: bfl power supplies are absolute junk. there is no UL mark or number on them for a reason.


Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on December 25, 2013, 08:34:12 PM
His latest project the "Hive" and "Wasp", which he promised a prototype in December, is late... Imagine that, yet another Bicknellski device that he's unable to deliver as promised on.  That makes how many devices that you've failed to deliver on, now, Bick?  Why anyone believes a word you say is mind boggling.



At least you are honest Josh,
Here is a quote from your website taken just a second ago:

Shipping Schedule

This is a Pre-Order product which is not yet shipping.  If you're uncomfortable waiting until the development is complete and the product is shipped, do NOT pre-order this product. Perhaps undesirable, but this is a pre-order market.  Customers flatly demand to get in line for the new technology before it's finished development.  This has created a lot of drama for the manufacturers but it's something we simply have to deal with.  All manufacturers in this space have experienced some degree of delay with their first generation ASIC.  Every last one of them, so we're reluctant to give a specific delivery date.  However, this is our second generation, so we have much greater clarity on the process and we feel our timeline to begin shipments towards the end of the year

##END##

When it becomes December 25th and you are months away from delivering, is leaving statements like this on your website dishonest and fraud?

And if you don't think its dishonest or fraud, what is the Joshspeak that describes these statements still being on your website on 12/25?




Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on December 25, 2013, 08:36:06 PM
I've had one of my Little Single PSUs die, and just recently a SC Single PSU die. BFL RMAd the first one, and is in the process of RMAing the second. Not a huge issue.

Don't really trust the PSUs a whole lot, so I plan on switching them to ATX PSUs relatively soon. And moving to 80Plus Gold will also help with efficiency no doubt.

more or less the same here: my jally PSU died 6 months after delivery. however I had flashed the firmware to 8.1 Ghs so no warranty for me. I knew that before flashing it though.

also this full disclosure: my SC 25 I ordered arrived @ 31 Ghz from the factory. 6 months after I ordered it. and I never used the included PSU (it didnt exactly instill  confidence with its looks and feel), I use the antec basiq 500 watt that powers the computer. its been running a few weeks now.

but take this away if nothing else: bfl power supplies are absolute junk. there is no UL mark or number on them for a reason.

My miners from BFL all work fine, the power supplies however NOT SO MUCH.

I reported two dead power supplies to the RMA email address within 3 days of each other, got one replacement.
Still waiting, been 20 days


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 26, 2013, 04:44:27 AM
I've had one of my Little Single PSUs die, and just recently a SC Single PSU die. BFL RMAd the first one, and is in the process of RMAing the second. Not a huge issue.

Don't really trust the PSUs a whole lot, so I plan on switching them to ATX PSUs relatively soon. And moving to 80Plus Gold will also help with efficiency no doubt.

more or less the same here: my jally PSU died 6 months after delivery. however I had flashed the firmware to 8.1 Ghs so no warranty for me. I knew that before flashing it though.

also this full disclosure: my SC 25 I ordered arrived @ 31 Ghz from the factory. 6 months after I ordered it. and I never used the included PSU (it didnt exactly instill  confidence with its looks and feel), I use the antec basiq 500 watt that powers the computer. its been running a few weeks now.

but take this away if nothing else: bfl power supplies are absolute junk. there is no UL mark or number on them for a reason.

My miners from BFL all work fine, the power supplies however NOT SO MUCH.

I reported two dead power supplies to the RMA email address within 3 days of each other, got one replacement.
Still waiting, been 20 days

Not going to go with the ATX route given the failures reported and safety concerns of the owners that have already posted and complained about the PSU's?

https://bitcointalk.org/index.php?topic=344105.msg3691914#msg3691914 <-- You tore apart some of the BFL units you own why exactly?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 27, 2013, 08:40:23 AM
Quote
https://bitcointalk.org/index.php?topic=386546.msg4163306#msg4163306

Cooling?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 27, 2013, 08:44:38 AM
https://forums.butterflylabs.com/post-sales-customer-service/5887-word-about-customer-service-shipping.html

Quote Originally Posted by BFL_Josh  View Post
Quote
We are nearly at the end of the tunnel and the future looks very bright indeed.

Quote
As everyday passes with a piece of hardware that arrived broken I disagree. Bad enough I know you're going to ask me to pay more and wait longer (again) just to get what I wanted in the first place....

3 days, no response.

Shipping broken product out the door doesn't count as done.

Quote
Bit of a sweeping statement, how many out of the 1000 units ship per day are defective? Nobody will post "mine arrived and it works" all you get are people with issues who post, sometime multiple times


Quote
I have ordered (and received) 2 miners. A Single which arrived last month, and a Jalapeno that arrived Tuesday. Neither worked when it arrived. I had to RMA the Single. The new one worked perfectly!

The Jalapeno actually does work, but the power supply that arrived with it does not. I hooked it up to another 12V DC power supply I have and it works (somewhat). It does not provide enough current, so it only hashes for a short time before having problems. So now I'm waiting to hear what I need to do to get a replacement power supply.

Although I wish I could say differently, I am disappointed with my BFL experience.


Quote
I'd like to send my 60gh/s back to them now ( it's broken too after 2 weeks of mining .. at least I got that out of it!  ) ... could you give me the address I should send the machine to for the RMA? Any other tips would be appreciated. thanks


Quote Originally Posted by BFL_Josh  View Post
Quote
We have a less than 1% failure rate on our miners.

Quote
That you're aware of... Failure rate also doesn't take into account those miners running under spec that won't be sent back. I really hope the Monarch runs go off without a hitch, if they do, I might buy another piece of BFL hardware when you get to third gen. The whole Jalapeno thing really left a bad taste in my mouth.


Quote
Saying sorry doesn't put the $1500+ money BFL lost me by accidentally skipping over my order due to a undocumented "error" in the system. There was no expedited shipping, there was nothing but a "we're sorry." I had to contact BFL for them to even realize the error. Saying sorry doesn't fix the issue with my broken power brick which would be costing me additional money if I didn't already have a pc psu to use. Saying sorry doesn't replace the under-performing 60 GH/s unit I have which equates to lost profits. I know for a fact I have been ignored because my original account was banned and all my posts were deleted. I sent emails from my gmail account and have never had a reply for WEEKS going on MONTHS. I left messages at the 800 number and no one ever replied. All I want right now is for BFL to fix the items which are under a warranty they are legally obligated to honor. I'd like this to occur in a TIMELY manner so I can concluded my business with them. At the rate things are going, I'll not have an RMA till after December and the resale value of the Singles will be horrible.


Quote
I'd like to put my 2 cents in this post.

Josh, I totally understand where your coming from on your end that your backed up and finding smart people is hard. Until I've seen this post, I didn't see any responses or anything (forums or email). You also know that for every day that we are not mining due to a failed miner is a loss on our end after waiting over 6 months for it. My Miner has been dead since the 7th (I had it for less then 4 weeks), that's 10 days that I've lost in mining time and so far that's a loss of 1.247 BTC, which at the current rate is over $750 and I'm expected to have to wait an additional 2 weeks (maybe a month due to the delay of JUST the RMA #) for a miner when its becoming harder and harder to mine?

I'm not too happy with the fact that all I see are posts in the forums about failed miners (w/ no responses from official staff), It makes us think twice about future purchases. I also don't buy the 1% failure rate, I know a decent amount of people that had bought miners from you guys. Every single person has had ether the unit itself or the power supply fail, even a failed power supply is still a fail and should be counted. I also have to bring up the fact that even prior to shipping units, your customer service team has had less then satisfying results. It took me 10 days just to get a standard template response back in June, Really does not sound like you guys focused much energy on customer service since shipping and from my point of view it has just gotten worse.

Quote
I don't buy the 1% figure either. If they only had to deal with 10 failed units a day, their customer service wouldn't be so completely overwhelmed. The true figure is surely a multiple of that. Plus BFL is lucky that so many customers can take apart and fix their own shoddily assembled units, or they'd have even more to do.

Plus they're still six months behind on shipping everything but the minirigs, so there's obviously a lot of e-mail traffic complaining about that.

A first baby step would be to channel the inquiries, with separate, dedicated e-mail addresses for RMA requests, skipped orders, and other problems, instead of a single unmanageable queue, so priority cases can be dealt with effectively. Another would be implementing an actual ticket tracking system. Whatever system or methods they're using now are obviously painfully inadequate.


Quote
How about this, Josh? It's been nearly 4 weeks since your mea culpa, but I don't see much progress. Are you taking steps to improve your customer service response? Judging from the many angry forum posts and my own experiences, I'd say you still have a way to go yet.

In my specific case, I sold a 7 GH unit on eBay recently. It worked perfectly up until the time I packed it up, but the buyer says the power supply shorted out the first time they plugged it in. They sent an e-mail to rma@butterflylabs.com (which you set up on my suggestion - you're welcome), but apparently that e-mailbox is now just as clogged as the office account, because they've been waiting over 3 days without a response. Because the buyer isn't getting a response from you, they opened a Paypal dispute with me and Paypal has frozen my funds until things are resolved.

In other words, your completely deficient customer service is having a negative impact even on people who aren't dealing with you directly. Please shape things up.

Quote
Out of the 60 units we bought, I had 3x that were only 30GH (1/2 speed) and 1x DOA. So my small sample size is 8% failure rate. I assume this is the real number BFL will start to see months after the units have shipped.

The reason BFL is only seeing 1% might be because they have a really bad RMA department and people are having issues opening RMA requests. Also the failures we saw were a couple months after the units arrived.

Quote
I bought 6 Singles and 2 blew up. My failure rate is 33%.

I'm waiting a month since requesting my first RMA and a week on the second RMA.

I'd gladly take a credit on a Monarch or mining contract.


Title: Re: BFL Product Failures / Underperformance.
Post by: RAVENCROW on December 27, 2013, 10:41:50 PM
Thanks for the requesting a rma bit on the bfl page that helped me move forward my miner is running slow too :( 38ghs and dropping lol.. Was 50 something at first


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 28, 2013, 01:37:47 PM
Dang Bick, you missed this:

Really busy with the holidays, but Merry Christmas or happy what ever you celebrate. So I got my 2 new jalapeńos yesterday thank god. So I watch them for the first day mining one at 7Ghs with 4% hw errors and an 8 with 2% hw errors. So I'm like wtf and start looking at the boards. One has 3 chips on it!!!!!!! I started geeking out wondering why it wouldn't be initiating when it's obviously recognized. Figure it's prolly clocked down and I'll be reflashing after the holidays. Just wanted to let you guys know, only one of them has 3 chips. Dissect that.
Ok, so interesting findings. I took the 3 chip jallie and flashed it with 1.2.9 after editing for "little_single" it boots up and registers 1 chip.... Like wtf?? Hashing at 2-3Ghs I've went through and flashed it about 4 times checking through std_def.h. I'm kinda at a loss with this again, Why would flashing cause only one chip to show???  Pics to follow prolly tomorrow.

P.S. the FW version written on back is 292..... hmm board rev. C same as others. This has to be a FW issue somehow....
No both bricks work for the 3 chip version. The 2 chip has 29 shares accepted and 57 HW errors. I can grab the BFL driver I guess but BFGminer is telling me a pretty close speed of each chip as well.   So far I'm extremely disappointed in BFL blackfriday product seems like their unloading the shit inventory. I'll have to check the 2 chip board rev. but there is no tag saying inspected or shit....... RMA if I can ever get a hold of them rofl, eBay has a better RMA policy for selling defective products... Thinking I pretty much lost my money on this deal.

Customer buys 2 5GH Jalapenos, they arrive running at 7 and 8GH.  Customer then flashes a new firmware trying to speed one up and basically bricks the unit and decides to RMA.  I'd be willing to bet that a lot of the RMA's are people just like this... "I got my unit and it stopped working after 4 days!!!"  (translates to "Damn, I bricked my unit after trying to speed it up... I'd better make up some BS story and get it RMA'd... they're a shit company so everyone will believe it")

But back to the topic... You're failing at your trolling duties Bick when you miss stuff like this!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 28, 2013, 02:25:19 PM
https://bitcointalk.org/index.php?topic=387715.msg4174302#msg4174302

Quote
   
BFL Black Friday order arrived, thoughts and boosts....

Well, my BFL order came. Minus the $20 PCI-E cable, I guess it's on back order and I'm glad that they didn't wait for it. But it does mean I have to use the BFL cables for the moment....

Anyway, some thoughts: The miners do work, and seem to be working pretty well. There were three, well packed, clean, and new. Fans all blow down, they only have two drilled holes in the bottom of the back plate to see the LEDs, and they all use the newer style fan mounting which is much better than those stupid spacers of yore.

Put them all online and tried to read them with the BFL Commport tool. Well well well, they all do not respond, the tool thinks they are mining. Whatever the software load it looks to be different than normal. That's odd, I'll have to reflash them but I thought I would take a look at the statistics first.

Speeds are not bad. One is at 8, one at 7.7, one at 7.0. The two with green dots on the back are the fast ones, the red dot is a slower one. I can see how BFL is doing things.

Taking them apart they use the normal new style heat sink, which blocks the front vents somewhat. Yuck, I don't recall if my older ones do that, will have to check. Pulling a heat sink showed a thick pad of heat sink compound (ie: krud), I took that off and put on dabs of Radio Shack heat sink compound. Much better.

These things run hotter than my older jallies, not sure why. Temps were almost 50c, blowing down on the FTDI chip is probably a good way to fry it. Switched one of the fans, temp is at 45c. Bit better but still hot, odd.

Took one of the units and put it on the torture table for another chip from lentbt. Two chips came today, 4 more ordered today, guy is selling very good stuff. I recommend. Chip went on fine with the preheat to 350f for 5 mins, then 450c for 90 seconds this time after using a thin coating of flux and aligning the chip. Don't go by the markings, use a magnifying glass to look at the balls. They must be aligned perfectly, otherwise you're wasting a chip.

Put fan on pointing down and left sides off. Unit is at 48c, hashing 12gh, three lights on back. Nice. Will take another one to 12gh tonight, then when I get the extra chips will probably boost both to 16gh then do something else with my remaining chips.

Overall, good product, but running hotter. I'd recommend flipping the fan if you're running it with the sides on, otherwise take the sides off and look into replacing that crap on the bottom of the unit.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 31, 2013, 02:26:37 PM
Quote

https://bitcointalk.org/index.php?topic=150803.msg4238611#msg4238611

Another BFL power supply blows overnight.

That makes it 100% failure rate.

Last RMA submitted 4 days ago, still not acknowledged/approved.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 31, 2013, 02:32:28 PM
Quote

https://bitcointalk.org/index.php?topic=392152.msg4238205#msg4238205

I have spent A LOT with BFL, up until several weeks ago i was happy with BFL, DESPITE delays. I like the form factor, how they are plug and play ready to use devices etc.

That all changed when one of the 65nm 60Gh units i received have 5% HW errors, no reply from BFL - ok it was hashing just fine tho, then my last order of 4x7Gh was received, 2 of which didn't perform even at 6Gh, 1 of which had 7-8% HW errors, and worst of all: NOT EVERYTHING in my order was received! No reply from BFL, no refund etc.

and now this "Happy new year, F! YOU PREORDER PEOPLE" shit.
They need to compensate that. All those who preordered got properly shafted. The same people who made sure they got the development funds. They are shafting the people who brings in the dough for them.

I know i wont be making a new order with BFL - no matter what. I'm damn sure i'm not alone.

Most likely most of the people who make big return orders, ie. big miners, like myself will not be making more orders with BFL unless they offer A BIG discount compared to the competition to compensate for the lack of customer care, delays in shipping and BS stunts like this.

What BFL just did was 60% devaluation of your preorder - i don't believe for a moment there is a significant lead time for the 4700$ price tag items before the 2100$ ones ship.
They shafted their most important customer base - those who "invest" into BFL, believe in them. The least they could do is even attempt to compensate for this.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on December 31, 2013, 04:21:30 PM
Quote
I would not buy from BFL. I have seen many blown up BFL products. Even if they deliver, then will deliver late. And even when you have this product 'Monarch', you do not want to put that in your precious computer.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on December 31, 2013, 04:56:20 PM
Quote
I would not buy from BFL. I have seen many blown up BFL products. Even if they deliver, then will deliver late. And even when you have this product 'Monarch', you do not want to put that in your precious computer.
Amazing!  This person must have the BFL customer list and travels from place to place in order to have seen all of these units 'blow up"!  Must be a wonderful job, to travel just to watch things go boom!

Seriously though, Bick, you are sad.  Your December rollout of your 'use any chip' board hasn't happened and you're a poor role-model for others wanting to become sellers in this market.  When's YOUR tapeout?!?!?  Oh, that's right, YOU DON'T HAVE ONE!  You're piggybacking onto others because you can't design your own product. 


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on December 31, 2013, 05:27:54 PM
Hey... Bick has another 12 hours at least before he has to produce his product that he promised would be delivered in December!  Give him the benefit of the doubt, I mean he's delivered befo... oh wait... no he hasn't.  His last two projects were failures as well.  Oops!

Poor guy has fail written all over him.  I would hate to be him... never having accomplished a single thing in his entire life, running from one failure to another, day after day, ugh.  I bet he wonders why everything he does turns to crap and doesn't realize the only common denominator between all of his failures is himself.



Title: Re: BFL Product Failures / Underperformance.
Post by: Syke on December 31, 2013, 05:31:20 PM
Hey... Bick has another 12 hours at least before he has to produce his product that he promised would be delivered in December!  Give him the benefit of the doubt, I mean he's delivered befo... oh wait... no he hasn't.  His last two projects were failures as well.  Oops!

Are you referring to BFL's Monarch?

http://www.butterflylabs.com/monarch/

Quote
November / December    Initial Shipping


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on January 01, 2014, 05:30:28 AM
RMAed 2 underperforming and DOA LSes already. One more of total 5 LSes slowing down to 15-20GH/s and dead after 4 days of work PSU is under RMA request ATM. And I keep losses on return and delays. Ban on support forums by SLok...
And that happy new year letter informing about 60% pricedrop after about 1 month after receiving the order... Just joke on customers.
No reply on warranty certificate request as it was demanded by Fedex for UK customs.
Josh there is a lot of work to do with BFL customer relations and service. Why you are spending the time on humble Bicknelski who is in fact supporing BFL in being reputable company?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 01, 2014, 05:58:41 AM
RMAed 2 underperforming and DOA LSes already. One more of total 5 LSes slowing down to 15-20GH/s and dead after 4 days of work PSU is under RMA request ATM. And I keep losses on return and delays. Ban on support forums by SLok...

And that happy new year letter informing about 60% pricedrop after about 1 month after receiving the order... Just joke on customers.
No reply on warranty certificate request as it was demanded by Fedex for UK customs.

Josh there is a lot of work to do with BFL customer relations and service. Why you are spending the time on humble Bicknelski who is in fact supporing BFL in being reputable company?

I would love to see BFL become reputable. Unfortunately they have done very little given the mountains of evidence in their own forums and on here regarding the under performance and failures. Their attack and ban practices is clearly a sign they are not interested in the truth or in fixing the quality issues with their products. This is more in coming with 'scams' than any of the other reputable ASIC manufacturing companies who are shipping products and respond immediately to RMA issues.

The competition has beaten BFL and there is little if anything BFL has that anyone should want to own at this point. They are way over priced, poorly built, given the numbers of complaints in this thread alone as evidence, they have not even provided evidence for the tape out of the Monarch yet and people are still holding out hope they will deliver?

At this point the best solution is not to purchase BFL products and move to more reputable companies. I am sorry for your experiences with BFL Vayvanne, I suppose at some point the shame will finally hit BFL and it could turn things around or they will go under.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 01, 2014, 06:11:41 AM
Hey... Bick has another 12 hours at least before he has to produce his product that he promised would be delivered in December!  Give him the benefit of the doubt, I mean he's delivered befo... oh wait... no he hasn't.  His last two projects were failures as well.  Oops!

Are you referring to BFL's Monarch?

http://www.butterflylabs.com/monarch/

Quote
November / December    Initial Shipping


+1 It is laughable if it weren't for the fact people are being screwed over in the millions of dollars.

Unlike BFL anything I have been involved with has not taken a dime from the community. And when we do have our WASPs Open Source Hardware designs out well before the Monarch is shipped in any quantity we can then measure the size of our "Dick's". Given the EE's working on the WASP's I have little fear that in the end Monarch will not be able to compete against our Open Source Hardware design given you would have a variety of chip options. There is failure here in this thread and that is BFL products. Thankfully I have never been sued by anyone as a result of my efforts in the community and would hope that the 50+ members of our collective uphold our mission to bring an open source mining hardware solution to the community without ever having to take a single Satoshi let alone millions of dollars from others and then screw them over royally. We will bring to market something that you can build you can control the timeline and take out the weakest link companies like BFL.

----------

Back to the topic at hand it looks like someone has sued BFL and won. http://www.reddit.com/r/Bitcoin/comments/1u4v0o/i_sued_bfl_in_kansas_jurisdiction_and_won/ <--- Looks like the people are taking the fight to BFL and I am hopeful this will continue. People shouldn't have to take BFL bullshit any longer this looks like a nice way to put a dent in the BFL wall of ignorance.


Quote
BFL has now failed to respond to their loss of the suit and we are looking for ways to collect via lien, direct bank account deduction, etc. In addition we will be shortly expanding a second lawsuit based upon the proof of fraud whereby our bitcoins will be returned to us via a court procedure known as 'recession' [where the court orders that you are returned to the same position today that existed before the fraud occurred] and will seek to secure our bitcoins by way of a replevin order...

...If anyone is interested in filing suit against BFL remotely, I have an EXCELLENT attorney-- and since he has already won the first suit, it is a foregone conclusion he can win yours.

Now the caveat: BFL is very skilled at moving its money and its accounts around the various banks in Leawood Kansas. Our investigator has determined that they had accounts in certain banks which are now closed, but we suspect that they are no longer using the registered corp-name BF Labs Inc as the corporate name on the account they use to pay their local employees-- and they DO have to pay their employees somehow.


... Slok? BCP19... Inaba care to comment on BFL being sued and losing? Thought not.

CAVEAT EMPTOR

Quote
Tacit warning to the buyers that the sellers are not bound to volunteer negative information about the items they are selling. It is assumed that (unless the seller gives express warranty) the buyer takes all risk of any loss due to defects in the goods or property being bought. Latin for, let the buyer beware. And in the case of BFL you would have to SUE to get your money back in most if not all cases.


Title: Re: BFL Product Failures / Underperformance.
Post by: Lassi on January 01, 2014, 09:47:55 AM
Oh more here: https://bitcointalk.org/index.php?topic=136392.msg4013080#msg4013080


Code:
This 6.02GH/s is reached in 10% of the time. The other 90% of the time it wants to hash at 5.7GH/s. 
The +/-10% of the advertised 7GH/s requires that the device hash at least 6.3GH/s.

TL;DR Josh STFU

and if you are a Monarch customer here is good news: https://bitcointalk.org/index.php?topic=136392.msg4078766#msg4078766

Code:
They've pre-sold more then 60,000 monarchs which have missed their power targets by about 70% 
and the bullet run is expected to now be late march.

Quote
"some units might hit 350W, but most will be 500W or more, expect high end to be 600W"
"which means we may revise the estimate to 350W for the 300GH version, 600GH version being 600W"

Apparently they're also now having thermal expansion detach bumps (like Nvidia in 2008).

In the meantime, their RMA queue is huge (with the RMA email address refusing emails) with the amount
of people who's devices have engines which have just died. And that's if you're lucky. If you're unlucky,
the PSU blew which has then fried the device.

I know there are people from November who are still waiting for a reply to their RMA requests.
It could be potentially earlier...


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on January 01, 2014, 10:58:50 AM
Oh more here: https://bitcointalk.org/index.php?topic=136392.msg4013080#msg4013080


Code:
This 6.02GH/s is reached in 10% of the time. The other 90% of the time it wants to hash at 5.7GH/s. 
The +/-10% of the advertised 7GH/s requires that the device hash at least 6.3GH/s.

TL;DR Josh STFU

and if you are a Monarch customer here is good news: https://bitcointalk.org/index.php?topic=136392.msg4078766#msg4078766

Code:
They've pre-sold more then 60,000 monarchs which have missed their power targets by about 70% 
and the bullet run is expected to now be late march.

Quote
"some units might hit 350W, but most will be 500W or more, expect high end to be 600W"
"which means we may revise the estimate to 350W for the 300GH version, 600GH version being 600W"

Apparently they're also now having thermal expansion detach bumps (like Nvidia in 2008).

In the meantime, their RMA queue is huge (with the RMA email address refusing emails) with the amount
of people who's devices have engines which have just died. And that's if you're lucky. If you're unlucky,
the PSU blew which has then fried the device.

I know there are people from November who are still waiting for a reply to their RMA requests.
It could be potentially earlier...

Dosen't look like BFL will ever be able to claim "1 watt per gigahash",even with 28nm LMAO  :D :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Lassi on January 01, 2014, 12:24:38 PM
More: http://www.reddit.com/r/Bitcoin/comments/1u19ca/do_not_buy_miners_from_bfl/

Code:
Purchased a 5GH/s miner in August, received it in November. Miner hashed at 1.5GH/s. 
Requested an RMA to replace the miner. RMA was accepted. I shipped it back, received a
package 1 week later. No miner, just a power supply. So now I have a power supply for a
 $300 miner, still can't mine.

Some bullshit man.

edit: Yes, I was aware of the many terrible experiences people have had with them, and even
the theory that they mine with the machines themselves before sending them out, at the time
of my purchase. I made the purchase with money to blow, even in the event that by the time
 I had expected to receive the miner (april 2014) it would be unprofitable, I wouldn't feel that
bad. I'm just complaining here because of how absurd this service is. Blows my mind.


Title: Re: BFL Product Failures / Underperformance.
Post by: wEEcoIn on January 01, 2014, 12:35:53 PM
30Gh/s little single, mines around 25-28


Title: Re: BFL Product Failures / Underperformance.
Post by: southerngentuk on January 01, 2014, 01:06:25 PM
30Gh/s little single, mines around 25-28

Dont think for a moment your alone.  >:(


Title: Re: BFL Product Failures / Underperformance.
Post by: DrG on January 04, 2014, 09:34:23 AM
I currently have 9 BFL 60GH singles running.  I had 10 but 1 caught fire offsite - pretty much a total loss.

3 of the Singles are now being powered by ATX PSUs because the BFL supplied PSUs have died.  One died 3 days ago - that too caught on fire but extinguished very quickly.

So for 20 components, we have 1 miner failure and 3 PSU failures. 4/20 failures. This is not counting my day 1 original Single which died after 6.5 days of use.  The RMAed unit seems to be doing much better fortunately.  If I include that it's 5/21 failures.

Only reason I keep using the BFL PSUs is because I want to see how many will die in before year end.  I have 3 ATX PSUs sitting idle but I just wanna watch this Hindenburg.


Well nothing else failed before the end of 2013 but at 6PM on 1/2/14 another BFL SC Single PSU blew.  Cost me 2 days of mining since I was out of state.  Sucks I lost some PPC but I have to do this for science.

I now have a total of 4 failed BFL SC Single PSUs.  Fortunately I was planning for this and as soon as I got back I had a Seasonic waiting.  It's always scary to reconnect it to a good PSU after reading what lightfoot found, but none of my singles have been damaged irreparably (except the one that caught fire and burnt down even warping the case).

One thing I did note is all the failed ones have an orange sticker on them.  The yellow and green stickered ones haven't died yet.

Josh, any comments?  And before you mention the power on my end - in over 2 years of mining I've only had 1 6870 die (was bad from day one with crappy VRM) and recently I've seen a couple XFX 6870s have fan failures from 2.5 years of mining at 50% fan.  Nothing else has failed as much as these BFL products (admittedly I don't own any other ASICs).



Title: Re: BFL Product Failures / Underperformance.
Post by: DrG on January 04, 2014, 09:36:43 AM
I wonder what to do with all these dead BFL PSUs.  The main cables are pretty beefy and probably have some good copper, but obviously the stuff "under the hood" is crap. I can't readily recycle them other than e-waste.  Anybody want 4 dead BFL PSUs?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 04, 2014, 09:47:11 AM
I wonder what to do with all these dead BFL PSUs.  The main cables are pretty beefy and probably have some good copper, but obviously the stuff "under the hood" is crap. I can't readily recycle them other than e-waste.  Anybody want 4 dead BFL PSUs?

Can they be recycled for metals etc?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 11, 2014, 08:43:19 AM
https://forums.butterflylabs.com/post-sales-customer-service/7452-jalapenos-running-hot-high-gh-high-error-rate.html

Quote
Jalapeno's Running Hot, High GH & High Error Rate
Hi All,

I ordered 4 Jalepeno's in the Black Friday sale and had those delivered to the UK yesterday.

Upon plugging them into my hub and firing up Minepeon, I noticed that 3 of the 4 miners were running between 8 and 10gh (I initially thought, great, i never payed for any upgrade...). Of these three, one was hitting temps of 85c (!), one was hitting 70c and the 3rd was running around 50c.

The 4th Jale was running between 5 and 6gh, temps around 40c.

Having left them to mine for a few minutes, i was expecting to see the GH drop but it didn't... instead i was seeing a high number of error's (there were sometimes more 'errors' on the 3 fast jale's than the number 'accepted').

With this in mind, i decided to open the 3 hot Jale's in order to increase air flow... indeed the temps dropped but they still had a high number of errors.

My next thought was maybe minepeon isn't good enough... I then moved the devices on to my PC, loaded bfgminer and experienced the exact same thing!

Attachment 2663


Any advice would be much appreciated, having waited so long to receive these it would be a shame to RMA! Shall i even be concerned by the Accepted:Error ratio?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 11, 2014, 08:45:29 AM
https://forums.butterflylabs.com/post-sales-customer-service/7443-my-miner-defective.html

Quote
01-09-2014, 06:58 PM #1
My Miner Is defective.
Ok so I ordered in June finally got my order some time in December It ran for a month. I unplugged it once and now it won't restart.
I'd like to talk to Customer support but can't find a number to call(the one listed doesn't have customer support option).


Quote
01-09-2014, 07:54 PM #2
SLok

You have to use the rma page in your bfl account https://products.butterflylabs.com/customer/account/ If possible try another power supply first.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 11, 2014, 08:48:18 AM
https://forums.butterflylabs.com/post-sales-customer-service/7181-asic-went-zombie-after-month-use.html

Quote
2-28-2013, 01:51 AM #1

ASIC went zombie after a month of use
Hello.

I received this ASIC miner roughly a month ago, and it stopped working already it seems. Am I stumped? How should I proceed to get it replaced/refunded/whatever.

It was one of these.

https://products.butterflylabs.com/h...oin-miner.html

I also ordered a 600 GH/s card, but given that this one failed so fast I don't feel so sure anymore if these things are reliable. Question for the other users: have yours been working fine? Maybe mine was an outlier.

Quote
12-28-2013, 08:57 AM #2
    
SLok

There will always be DOA or units going bad over time, there is an RMA request function in your BFL account. What is your unit doing, powering off? Fast blinking leds? Nothing at all? If possible try another power source first.


Get the feeling the standard response is try a different PSU wonder why? And there will always be DOA and units going bad over time? How many that is the real question.


Quote
Huh, how weird. It seems to still work when I use it through Easy Miner instead of cgminer. Maybe it had some driver problems mid-mining?

I checked the received hashrate by the mining pool and it seems to be receiving shares just fine so... all's good now.

EDIT: Also, it wasn't powering off or doing anything, it still had that red light around the power connector and made that whirring fanny noise like it always did.

Lucky for this customer no?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 04:03:35 AM
https://bitcointalk.org/index.php?topic=413118.msg4478313#msg4478313

Quote
How I cooled down my BFL Jalapeno with a new fan
January 13, 2014, 10:31:27
Reply with quote  #1
I was one of the lucky ones to get a 5Gh/s Butterfly Labs Jalapeno unit arrive being able to run at about 7Ghz.
But I found overtime the speed was staring to drop and the temp was going up.

After installing a new fan I am above 7Gh/s and the temperature problem has gone away.
As an added bonus the new fan make a lot less noise too!

It was a lot easier then i thought  Cool

When all was said and done I ended up leaving the case off because the new fan didn't fit very well, and the ran a lot cooler.

The new fan I am using it this one: Noctua NF-B9 PWM Cooling Fan
http://www.amazon.ca/gp/product/B006GD3K5C/ref=oh_details_o00_s00_i00?ie=UTF8&psc=1

I tested the fan with the air blowing up away from the Jalapeno (this is how the stock fan was installed), and with the fan blowing the air down onto the heat sink. With the air blowing down it kept the device cooler.

If you would like to see some pictures I posed them on Google+
https://plus.google.com/photos/114440247402313521185/albums/5968212940859029105

I have been running at about 7.44 Gh/s for a few days with the new set up. It was only running at 6.76 Gh/s before the new fan.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 04:37:45 AM
https://bitcointalk.org/index.php?topic=413836.msg4488666#msg4488666


Quote
Wink Hello, everyone ... I have received (after 13 days), my black cube 10GH/s designed as a Butterflylabs bitcoin miner 10GH/s.

 Undecided But, after plug (and rebuild for europe) the supply ... this little black box emit a very (old) noise from the (very) cheap fan build on it.
Ok, they burn at 12GH/s ... but it's not the final goal for a 380 USD product.

 Lips sealed I can't use this like that.
I have multiples towers with choosed fans (noiseblocker, papst, noctua) that they emit 1/4 of noise than the butterflylabs product !

---

So, this is a thread for "beginner buyer" to change the fan and "free" the bitcoin miner from the black cover (and allow more life on the regulate integrated stability voltage).

---


Cheap Fans... go figure.


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on January 14, 2014, 06:06:29 AM
Last six posts are by you, trying to keep your sad little thread alive. You look so desperate Darrin... I almost feel sorry for you. How's that scam you call the Wasp and Hive going? 


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 06:33:39 AM
https://bitcointalk.org/index.php?topic=266945.msg3561804#msg3561804


Quote
Quote from: Inaba on October 29, 2013, 13:40:01
Except... none of it ever happened.  Cool story, though, bro!

Josh, be careful where you tread. I've warned you once before about spouting off to the wrong people. I am not PuertoLibre or some other BFL troll. I've spent tens of thousands of dollars with your company and have a solid BitcoinTalk reputation. I have resold and mined both your FPGA and ASIC lines, and have made quite a bit of coin doing so. On top of this, I have over $100,000 on the sidelines right now that I am waiting to put back into mining equipment once the difficulty becomes more predictable and your company is in consideration if you are able to actually deliver your 28nm products with a reasonable price, hashrate, and power consumption.

So watch your fucking "facts" when you attempt to call either me or my friend a liar. The fact of the matter is that I coached 1 family member and 4 friends into buying machines of different sizes from your company and on September 19th sent them an email saying to cancel their orders because we were crossing the point of no return on investment. The family member received their miners early enough to sell them for a good profit. Of the friends, one had no problems at all cancelling, one had a problem where after several weeks of harassing Paypal finally had the reversal approved, only to have the account Paypal was drawing on as empty, and the other two have not been able to get a refund, although they haven't been particularly aggressive with paypal either. As such, two of my friends had some amount of dollars sewn up with your company in an interest free loan for some time, and two of them are going to take a large loss, one of them at a time in his life where he really needs a win.

And I hold you responsible due to the complete and utter fabrications called timelines you've delivered to us in the past 17 months. In your quest to dominate the market, you have sucker punched people who are now literally homeless, causing fights between their spouse and them, and adding astounding stress to their lives. And so, I understand that you can easily sit there and type complete lies that ruin people, and as such you think it must be easy for everyone else to just lie.

But I'll tell you now, Josh, I'm no liar. My friend who had this bounced paypal issue is no liar. So, I would get your "cool story" straight before you respond to me again.


I think we all know who can't be trusted.


Title: Re: BFL Product Failures / Underperformance.
Post by: Unacceptable on January 14, 2014, 08:51:13 AM
Well Josh,make him an offer he can't refuse !!!  Like you did Phinny boy  ;)

Then maybe he'll play nice & take his crayons & leave the park   :D

I hope he keeps it up,BFL & you are vultures,pure & simple  :P

FUCK YOU JOSH !!!!  :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 08:55:56 AM
Can't be bought off. Won't be bought off.

As long as others keep posting about BFL product failures and under performance it is clearly helpful to get that message out to this community so that fewer and fewer people are saddled with BFL product. There is nothing in what he says that adds to the discussion so for me I just have him on ignore along with his the shills and multiple accounts he uses to post with. After he threatened to get me fired and posted that I was threat to children, of course untrue given the 16+ years of work I have had in education will prove, I am now in the right mindset to simply carry on as if he doesn't exist I only wish that community would do the same so that BFL is a tarnished bookmark a warning post if you will and their customer base continues to dwindle and fade like the hopes of those who order Monarchs will be delivered sometime before the Summer 2014.



Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 09:54:39 AM
01-13-2014, 06:26 PM https://forums.butterflylabs.com/jalapeno-single-sc-support/7530-broke-another-fan-replacements.html

Quote
Broke another fan, replacements?
Broke my jalapeno fan, and the noctura can't keep up. Who makes a super high power fan in the form factor of the jally


    
Slok.

Quote
Can you use this, is a dutch site where you can set parameters on the left and filter on that. Ventilatoren - Prijzen en Specificaties - Tweakers


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 14, 2014, 09:55:50 AM
https://forums.butterflylabs.com/jalapeno-single-sc-support/7524-perormance-problems-50-gh-sec-miner.html

Quote
Perormance problems with 50 GH/sec miner
I've juts got a Bitfore SC miner and hooked it
first to my PC under Ubuntu 13.10 and later to RaspberryPi running bfgminer 3.2.9

In both cases it make only 30 GH/sec instead of advertised 50....

Any ideas how to squeze missing 20 GH/Sec out of it?


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on January 15, 2014, 03:22:29 PM
Another one PSU blown up.


Title: Re: BFL Product Failures / Underperformance.
Post by: monsters4r on January 15, 2014, 04:05:15 PM
After 6 months from my order I finally received my Jally, the speed is above 8 GH/s at 40 degree.

But in any case , I really cannot say thanks to BLF in any way.

I like to think that this a very little compensation of my patience.  :D



Title: Re: BFL Product Failures / Underperformance.
Post by: NecroBones on January 15, 2014, 07:13:22 PM
After 6 months from my order I finally received my Jally, the speed is above 8 GH/s at 40 degree.

6 months? Holy hell... I'd say the difficulty has gone up just a tiny bit since then... ;)


Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on January 15, 2014, 07:51:23 PM
30Gh/s little single, mines around 25-28

Dont think for a moment your alone.  >:(

Its all over the place, the later you were shipped the worse it got.

I have a little Single that mines  at exactly 30.xx (what I paid for)
a Single that mines 57 (3 less than I paid for)
7 gh Jally that mines at 7.2x
7 gh Jally that mines at 8.6x

so I paid for 104gh and I got 102.8ish

compare that to KNC where you paid for 200GH or 400Gh and you got 330Gh or 660Gh respectively.

Not saying BFL owes you that, and I will say their miners have worked flawlessly for me, I cannot however say that about their power supplies which all failed (100% failure rate) i replaced them all with Corsair PSUs and keep the RMA'd replacements on the shelf for last resort backup PSUs.





Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 16, 2014, 12:48:23 PM
https://bitcointalk.org/index.php?topic=414941.msg4542107#msg4542107

Quote
mine was at 60 degrees celsius before it died, coffee mug warmers~, i think i could fry an egg on it.


Title: Re: BFL Product Failures / Underperformance.
Post by: ProudMiner on January 16, 2014, 01:15:55 PM
I ordered a Jalapeno 7 GH/s in August, I received it a week ago, the unit was hashing at 8,5 GH/s at 50 Celsious.
I removed the stock paste and replaced it with Arctic Silver and I got rid of the surrounding aluminium.
The temp droped at 30-35 Celcious but the PSU died 4 days after.
I tried to find the same PSU but I couldn't find a 13V 6A so I bought a 12V 10A and I am waiting for it to see if the Jalapeno works.
The PSU is garbage, I 've read hundreds of posts for PSUs that died in the first week, it's a shame, 425$ down the drain.


Title: Re: BFL Product Failures / Underperformance.
Post by: NecroBones on January 16, 2014, 06:41:45 PM
I ordered a Jalapeno 7 GH/s in August, I received it a week ago, the unit was hashing at 8,5 GH/s at 50 Celsious.
I removed the stock paste and replaced it with Arctic Silver and I got rid of the surrounding aluminium.
The temp droped at 30-35 Celcious but the PSU died 4 days after.
I tried to find the same PSU but I couldn't find a 13V 6A so I bought a 12V 10A and I am waiting for it to see if the Jalapeno works.
The PSU is garbage, I 've read hundreds of posts for PSUs that died in the first week, it's a shame, 425$ down the drain.

Anecdotally, I've heard that anything in the 12V-13V ballpark will work with the Jallies, so you should be good to go with the new PSU. So technically the only thing down the drain is the cost of the second PSU, since the first shouldn't have failed on you like that.

Well... that and many months of missed easier difficulties and hashing time.



Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on January 18, 2014, 11:36:42 AM
Bickski must not follow the BFL forums, he obviously missed this thread:

https://forums.butterflylabs.com/post-sales-customer-service/7579-all-6-our-mining-devices-have-stopped-working-2.html

Quote
All 6 of our units have now stopped working. The first unit malfunctioned just 24 hours after arrival, an RMA was requested, approved, but then further communications ceased. All 5 of our remaining units stopped working at 3:46am this morning, RMAs have been requested for these devices. I hope we do not have to wait another 6 months to get replacements shipped, if we do we would rather have our money refund as all 6 units were faulty. We will NEVER order another product from BFL again, such a bad experience from fulfillment through to customer service and product quality.

What I like is the comment from Josh where he posts this picture:

http://thumbnails110.imagebam.com/30209/f4c5e0302087753.jpg (http://www.imagebam.com/image/f4c5e0302087753)

That one has to go into Bickski's hall of shame... a unit that has been abused so much that it's full of crap yet still works after the fan is replaced (I can see the broken blade on the right hand small fan). 


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on January 18, 2014, 03:39:33 PM
Yeah, I ran the numbers on Thursday... our RMA rate is 1.27% or thereabouts.  50% of that is like the picture above.  So the real failure rate is somewhere under 1% of delivered units.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 03:46:26 PM
Quote
Yeah sorry but you get a failing grade on customer service. No phone support? Inconvenient but not a problem and I understand wanting to save some money by not hiring some CSRs. Search the forums for hrs for your specific question and can't find it? Again not a problem because I can email you. Send a couple of emails that take days and sometimes weeks to respond to? Ok now we have a problem. How are you available for questions or concerns?
Like · 7 · November 8, 2013 at 3:08am


Quote
I emailed with a specific question about throttling at certain temps, since my 60GH unit never goes about 56GH, and they responded with an uninformative 6 word response, "It seems to be running normally." Great, thanks a lot.
Like · 1 · November 27, 2013 at 3:20am


Quote
a quick review: ordered a jalapeno on april. It arrived today, i had to pay 50$ for the shipment, and it's broken. Not bad.
Like · Reply · 22 · November 5, 2013 at 9:13pm


Quote
Got my miner int oday after 6 months and it is DOA , who to write other than everyone ?
Like · Reply · December 19, 2013 at 8:02am

https://www.facebook.com/ButterflyLabs


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 03:53:34 PM
https://www.facebook.com/ButterflyLabs

Quote
Is it even possible to talk to anybody that works for your company? I have received my unit after over a year only to have it fail 2 months into use. I have tried sending numerous emails, no reply. There is no way to talk to a live person through their phone system. This is the last thing I can possibly try to get the attention of your company. This is the worst customer service I have ever had, and I regret the decision of purchasing any products from you. I wish I had known you would take my money then block all communication afterwards before I decided to buy from you.
Like · Reply · 3 · December 5, 2013 at 3:18am


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 03:55:41 PM
Quote
I also received a broken Jalapeńo and have no reply from BFL, sent 2 e-mails, 1 voice-mail and it has been 2 weeks.
Like · Reply · 2 · December 9, 2013 at 6:38pm · Edited

https://www.facebook.com/ButterflyLabs


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 03:56:54 PM
Quote
Ordered my 25GH/s SC back in May, finally got it yesterday, after plugging in and following all the instructions to the letter, easyminer gets it ramped up to a blazzing 8 GH/s. Waiting to hear back from techsupport. Hoping I don't have bad hardware as well. Just got notification that my 5GH/s Jalepeno shipped today as well. Hopefully that one will run at 5GH/s out of the box. Feeling frustrated.
Like · Reply · November 20, 2013 at 3:01am

https://www.facebook.com/ButterflyLabs


Title: Re: BFL Product Failures / Underperformance.
Post by: Inaba on January 18, 2014, 03:57:06 PM
Poor Bick :(  He can't even get hardware out with his "ASIC for dummies" instructions he was given and spends all his time obsessing over BFL. It must really suck to be such a failure, I can't imagine what it's like.  Methinks he might be a bit envious and expresses it through lashing out like at those that can actually produce what he never can.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 04:05:50 PM
Quote
If you ever get a unit doa, dont expect to get a response in any timely fashion. I got a doa unit and its been a week and no response. By the time you get a response and gotten a rma? The difficulty would have risen at least once. Better to buy off ebay where people have them on hand and in working order. Btw i preordered in march and got my order 2 weeks ago. My estimated delivery was august.
Like · Reply · November 30, 2013 at 3:56am

https://www.facebook.com/ButterflyLabs


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 04:08:35 PM
Quote
Immediate shipping is not immediate shipping - it's been three weeks and my order is not shipped yet.
Like · Reply · December 20, 2013 at 6:12pm

Quote
Butterfly Labs is a fraud. They take your money. Do not ship a product and then do not respond to emails.
Like · Reply · December 19, 2013 at 6:16am

Quote
don't do it
Like · Reply · December 18, 2013 at 9:49am

Quote
still haven't gotten mine, ordered on black friday
Like · Reply · December 17, 2013 at 11:09pm

Quote
Sent band wire a week ago, no confirmation has been received, order status has not changed. No response from all email addresses. Please contact me!
Like · Reply · December 6, 2013 at 7:28am

Quote
Bought (before the Black Friday thing) because it said immediate shipping. Even paid an astronomical amount for upgraded shipping and yet a week later no shipping. Wish I had read about their unparalleled crappy service before I had ordered.
Like · Reply · December 6, 2013 at 4:30am

You might want to rethink if Inaba or BCP or anyone supporting BFL is really being honest given this sort of blanket negativity just on their Facebook pages. Who can you trust? Not BFL obviously.


Title: Re: BFL Product Failures / Underperformance.
Post by: SLok on January 18, 2014, 04:18:22 PM
Can't you find that "mountain" of failing products any more so you have to revert to copying over a month old snippets from failbook, bickfailsky? The best advertorial BFL has here are lunatics like you and Phin Cage. Thanks! :D


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 18, 2014, 04:25:08 PM
Quote
How are Blackfriday people getting theirs when there is a backlog of others that have yet to receive theirs. Competitors are going stomp BFL in February, I bet I get my BA Prospero before my 3 Jali's...

Quote
why you dont have a credit/debit card payment option ?
Like · Reply · November 30, 2013 at 1:09am

https://www.facebook.com/ButterflyLabs

http://static.comicvine.com/uploads/scale_super/14/148988/2992075-creepy-willy-wonka-meme-generator-truth-hurts-doesn-t-it-38557a.jpg


Title: Re: BFL Product Failures / Underperformance.
Post by: vapourminer on January 19, 2014, 01:40:12 AM
Yeah, I ran the numbers on Thursday... our RMA rate is 1.27% or thereabouts.  50% of that is like the picture above.  So the real failure rate is somewhere under 1% of delivered units.


Josh, do you honestly believe anyone actually believes any words you say??

that said some of what is posted here is BS.

anyhow, here is my fail rate:

1 SC25 running stock firmware @ 31 ghs (thanks bfl) would go "zombie" repeatedly and get restarted in the 2 days I actually ran it on the stock PSU. normally runs flawlessly on the computer PSUs, was an an antec 500, now a seasonic 750. had it a month.

1 jally 5 ghs flashed to 8.2 ghs. PSU failed after 6 months. runs on the seasonic now.

bfl single was fine the year I ran it.

so: 33% fail on the PSUs (50% for the SC series PSU), more if you count flaky operation on the SC25 PSU.





Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on January 19, 2014, 02:10:05 AM
And the fucked up thing?

He not even bothering to ask anyone how he can help you on your issue or get your order numbers and pass it on to the people under him.

Lets face it, Inaba probably doesn't work for BFL anymore.

====================

If he says he still does....what does that tell you?


Title: Re: BFL Product Failures / Underperformance.
Post by: miaviator on January 19, 2014, 02:42:25 AM
I ordered a Jalapeno 7 GH/s in August, I received it a week ago, the unit was hashing at 8,5 GH/s at 50 Celsious.
I removed the stock paste and replaced it with Arctic Silver and I got rid of the surrounding aluminium.
The temp droped at 30-35 Celcious but the PSU died 4 days after.
I tried to find the same PSU but I couldn't find a 13V 6A so I bought a 12V 10A and I am waiting for it to see if the Jalapeno works.
The PSU is garbage, I 've read hundreds of posts for PSUs that died in the first week, it's a shame, 425$ down the drain.

Cablez makes modular PSU to BFL plug kits: https://bitcointalk.org/index.php?topic=74397.0

This also attributes to the low reported failure rate bfl boy mentioned.  Most of us never used the cheap chinese fire hazard bricks for fear of our houses and DC's burning down.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bitconian on January 24, 2014, 03:37:55 AM
My butterfly just stopped working.

It doesn't turn on. The fans are not moving. I don't know if it's the bf mining device per se, or the power unit that comes with it, because it's also quiet.

Any suggestion?  I emailed BFL several times, but they haven't reply me back.  It took a year from my payment to delivery.....and 4 months later, it broke.

Thanks
B.



Title: Re: BFL Product Failures / Underperformance.
Post by: joeventura on January 24, 2014, 03:43:07 AM
My butterfly just stopped working.

It doesn't turn on. The fans are not moving. I don't know if it's the bf mining device per se, or the power unit that comes with it, because it's also quiet.

Any suggestion?  I emailed BFL several times, but they haven't reply me back.  It took a year from my payment to delivery.....and 4 months later, it broke.

Thanks
B.



98% chance its the power supply



Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 24, 2014, 04:43:43 AM
98% chance the power supply will fail.


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on January 24, 2014, 10:46:56 AM
98% chance the power supply will fail.

Therefore send in the hazmat team. The ones that can blow the psu to kingdom come....just to make it doesn't hurt any innocent customers.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on January 24, 2014, 10:54:47 AM
My butterfly just stopped working.

It doesn't turn on. The fans are not moving. I don't know if it's the bf mining device per se, or the power unit that comes with it, because it's also quiet.

Any suggestion?  I emailed BFL several times, but they haven't reply me back.  It took a year from my payment to delivery.....and 4 months later, it broke.

Thanks
B.


It does sound like the PSU died.  If you go to your dashboard on the BFL site, you can request an RMA from there.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bitconian on January 25, 2014, 12:12:45 AM
Thank you all!

I just emailed them through its website (and the RMA, which I don't know what it means) and I will keep you inform.

The other emails I sent them yesterday have bounced me back.

thanks everybody!
B.

edit: RMA= Return Material Authorization


Title: Re: BFL Product Failures / Underperformance.
Post by: linemeks on January 25, 2014, 03:04:09 PM
Hi there ,  :-[

Today lost my Fan Helder (JALAPENO) , I tried to tight it (It was abit loose) , And I was panicking that time
And used the electric Screw Driver... Result? Pop!
Is there anyways I can return / Get a repair?

Also I bought this on Ebay , So I can't do RMA? (Its was 12Gh/s too  :D )

https://i.imgur.com/Mjo45rn.jpg

EDIT : Decided to put it in my computer , Looks so better


Title: Re: BFL Product Failures / Underperformance.
Post by: PuertoLibre on January 25, 2014, 03:17:17 PM
Hi there ,  :-[

Today lost my Fan Helder (JALAPENO) , I tried to tight it (It was abit loose) , And I was panicking that time
And used the electric Screw Driver... Result? Pop!
Is there anyways I can return / Get a repair?

Also I bought this on Ebay , So I can't do RMA? (Its was 12Gh/s too  :D )

https://i.imgur.com/Mjo45rn.jpg
If you can't get an RMA via BFL then it means all BFL hardware sold on Ebay is effectively without warranty.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on January 26, 2014, 06:56:36 AM
Hi there ,  :-[

Today lost my Fan Helder (JALAPENO) , I tried to tight it (It was abit loose) , And I was panicking that time
And used the electric Screw Driver... Result? Pop!
Is there anyways I can return / Get a repair?

Also I bought this on Ebay , So I can't do RMA? (Its was 12Gh/s too  :D )

https://i.imgur.com/Mjo45rn.jpg
By my understanding, you can do an RMA, there is some sort of third-party RMA available... you may need to email them to find out more.

Personally though, why RMA it for something that simple?  The device appears to be working as per your picture, I'd simply get some superglue and put the screw back in, that way you have no loss of mining while waiting for a new unit.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 26, 2014, 07:38:01 AM
Twitter:

Quote
CoinChomp ‏@CoinChomp 17h
ButterflyLabs booth. Staff fielding frenzied questions. From pissed off customers perhaps? pic.twitter.com/0CjwpetJTl

Quote
Zentoshi ‏@Zentoshi_btc Jan 23
@ButterflyLabs  Our miner has stopped working. Only lasted 4 months and waited more than a year to receive it! And as usual you don't answer

Quote
BMG4 ‏@BryanGrant Jan 24
@ButterflyLabs We made an order 2 wks ago. Been trying to reach you since then. No responses from @ButterflyLabs to emails or phone calls.


Title: Re: BFL Product Failures / Underperformance.
Post by: linemeks on January 28, 2014, 12:07:15 AM

[/quote]By my understanding, you can do an RMA, there is some sort of third-party RMA available... you may need to email them to find out more.

Personally though, why RMA it for something that simple?  The device appears to be working as per your picture, I'd simply get some superglue and put the screw back in, that way you have no loss of mining while waiting for a new unit.
[/quote]

Well , Decided to put a superglue on it , But thanks for Guidance's!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on January 31, 2014, 04:05:04 AM
Did the glue hold?


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 01, 2014, 05:07:50 AM
https://bitcointalk.org/index.php?topic=430525.msg4840236#msg4840236

Quote
Good News Folks...

For those that knuckled under over BFL saying this has been beat to death... The problem is many people knuckle under when someone talks with w/supposed authority and do not follow through...

I just got off the phone with the FCC's technical standards division

Jim Szeliga
301-362-3051

He stated the BFL USB connected devices are PERIPHIALS under FCC law and require "Equipment Authorization" PERIOD no ifs ands or buts That the device until authorized cannot be marketed or sold to anyone in the USA.

WE are referring the case over to the FCC enforcement division today

Class action is 1 step closer....

Anyone want to join me now? I am now interviewing law firms to see who will be best for this case.

Call Jim and ask... They need to get their phone blown up on this. Let him know how much you spent and that you want your money back as well.

George


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 01, 2014, 02:50:24 PM
Quote
21:41 kovert: I read somewhere that butterfly labs are not delivering the monarchs untill 2015 does this sound right
21:41 captainpugwash: i heard that yeah
21:42 captainpugwash: ppl must b fkin pissd
21:42 kovert: ahh ok not that i have ordered 1
21:42 kovert: I would be -- no refund either
21:42 captainpugwash: i know if the hw i preordered went back a year for delivery i wouldnt be happy
21:42 13oots2: this is BFL we are talking about, I only just got my Jally and it screwed up after 2 days
21:42 captainpugwash: holy sht! thr not offering money back, by the time it arrives the diff would be mental on BTC
21:42 kovert: true 13 -- Did you ever send it back
21:43 captainpugwash: 13oots, i start learning how to create YouTube videos next week Info
21:43 13oots2: Hardly worth it, it'll cost about Ł40 just to send back and will be worthless by the time they replace it


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 02, 2014, 05:14:32 AM
https://bitcointalk.org/index.php?topic=443759.msg4873580#msg4873580

Quote
Yesterday my 25GH/s Miner from Butterfly that mined at about 26,5 GH/s went down to about 21 GH/s, now i saw with bfgminer that 2 chips aren't working anymore. Any Hints on that?

Bye
Michael

 [2014-02-01 14:48:34] BFL0 51.0C | 5s:21.50 avg:17.49 u:18.56 Gh/s | A:13 R:0+0(none) HW:2/.34%
 [2014-02-01 14:48:34] BFL0a 51.0C | 5s: 3.32 avg: 2.70 u: 2.86 Gh/s | A:1 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0b 51.0C | 5s: 3.60 avg: 3.04 u: 3.26 Gh/s | A:1 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0c 51.0C | 5s: 3.48 avg: 2.85 u: 3.07 Gh/s | A:5 R:0+0(none) HW:1/1.0%
 [2014-02-01 14:48:34] BFL0d 51.0C | 5s: 3.73 avg: 3.04 u: 3.39 Gh/s | A:2 R:0+0(none) HW:1/.93%
 [2014-02-01 14:48:34] BFL0e 51.0C | 5s:  0.0 avg:  0.0 u:  0.0  h/s | A:0 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0f 51.0C | 5s:  0.0 avg:  0.0 u:  0.0  h/s | A:0 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0g 51.0C | 5s: 3.68 avg: 3.01 u: 2.79 Gh/s | A:2 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0h 51.0C | 5s: 3.70 avg: 2.98 u: 3.32 Gh/s | A:2 R:0+0(none) HW:0/none

Solution? Put in a fridge or outside in the cold... really... quality engineering is that.


Quote
Chips probably need a reflow.
When you go from a hot to cold cycle the lead free solder can crack.
Just like the XBox 360 red ring of death.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 02, 2014, 05:24:15 AM
https://bitcointalk.org/index.php?topic=444218.msg4880802#msg4880802


Quote
Hi everyone
This is my first mining rig and it wasn´t a good start. its a 50ghs BFL single that runs at 25.


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on February 03, 2014, 10:32:15 AM
https://bitcointalk.org/index.php?topic=443759.msg4873580#msg4873580

Quote
Yesterday my 25GH/s Miner from Butterfly that mined at about 26,5 GH/s went down to about 21 GH/s, now i saw with bfgminer that 2 chips aren't working anymore. Any Hints on that?

Bye
Michael

 [2014-02-01 14:48:34] BFL0 51.0C | 5s:21.50 avg:17.49 u:18.56 Gh/s | A:13 R:0+0(none) HW:2/.34%
 [2014-02-01 14:48:34] BFL0a 51.0C | 5s: 3.32 avg: 2.70 u: 2.86 Gh/s | A:1 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0b 51.0C | 5s: 3.60 avg: 3.04 u: 3.26 Gh/s | A:1 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0c 51.0C | 5s: 3.48 avg: 2.85 u: 3.07 Gh/s | A:5 R:0+0(none) HW:1/1.0%
 [2014-02-01 14:48:34] BFL0d 51.0C | 5s: 3.73 avg: 3.04 u: 3.39 Gh/s | A:2 R:0+0(none) HW:1/.93%
 [2014-02-01 14:48:34] BFL0e 51.0C | 5s:  0.0 avg:  0.0 u:  0.0  h/s | A:0 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0f 51.0C | 5s:  0.0 avg:  0.0 u:  0.0  h/s | A:0 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0g 51.0C | 5s: 3.68 avg: 3.01 u: 2.79 Gh/s | A:2 R:0+0(none) HW:0/none
 [2014-02-01 14:48:34] BFL0h 51.0C | 5s: 3.70 avg: 2.98 u: 3.32 Gh/s | A:2 R:0+0(none) HW:0/none

Solution? Put in a fridge or outside in the cold... really... quality engineering is that.


Quote
Chips probably need a reflow.
When you go from a hot to cold cycle the lead free solder can crack.
Just like the XBox 360 red ring of death.
You know something Bickski?  Your problem is that you don't know anything about engineering or you wouldn't be saying this.  Engineering has nothing to do with it, as this is a chip issue.  Unfortunately, the majority of end-users of mining equipment are not skilled enough to take on the challenge of disassembling and adding heatsinks in the proper locations and then reassembling the unit without causing more problems then they started with.  The easiest thing to do in such cases is to present a solution that ANYONE can handle, not deride things you know nothing about.  You claim to be 'performing a public service', yet you provide no solutions other than "stay away".  If you cared about the miners as much as you claim to, you'd be coming up with your own solutions to these problems instead of just documenting them and pointing a finger saying "See, stay away."

RMA is a costly process in both postage and down-time.  Presenting a solution to keep miners up and running is a win in my book.  Maybe that means nothing to you, but to me it seems that the more we help keep people up and running, the better it is for the network and the better it is for them.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 03, 2014, 11:15:33 AM
http://www.thewiring.com/?p=1257

TLDR;

Quote
I have been working in technology since 20 years and I’m passionate about it. I have all kinds of electronic
devices popping up from any drawer in my apartment and I can tell you with absolute certainty that
ButterflyLabs is the worst company I’ve ever dealt with. They are lacking all the components to make a
company a good company:

- the quality of their products is an absolute disaster;

- their shipping department has big problems. They even don’t check what is in their boxes and I have
   my doubts that USPS misunderstood Switzerland for China;

- after sales support does not exist except for their robot-like rma procedure.


Code:
Butterfly Labs experience. Lets your dollars fly away…
by Wire Master • February 1, 2014

I always had something telling me that the financial system we live in has something wrong.
Growing perpetually in a physically limited world is simply not possible. Capitalism surely matches
the nature of human kind which strives to have more and more, but we cannot go over the limits
given to us by mother nature. Unfortunately in history, the extreme growth periods were followed
by mass destruction wars, giving the grown “graph” a pulse trend.

Besides that, the financial system is driven by banks that together with the states governments
have gotten into a sick mechanism of debts and money generation, going into a very dangerous
direction.

So a few months ago I got fascinated by the Bitcoin idea. It’s a virtual currency that is not
regulated by central banks and governments instead it goes into a different direction than the
 current world we live in. A limited number of Bitcoins will be issued in the next decades and they
 are released at a slow pace from the “miners”. Similar to the gold mining era, mining Bitcoins is
 not an easy task and this has to be performed by more and more powerful computers the more
the mining fever raises.

Once it was possible to mine with a normal PC CPU or GPU, but as more power was required,
dedicated hardware has been produced by a few companies around the world. This hardware is
very expensive and most people who buy them are aware of the fact that they will not be able to
mine the cost of the miner itself, so it’s not about becoming rich, it’s more about being part of a
revolution.

I am one of those, believing that the instinct to grow is part of the human kind. It’s not all bad,
it’s also the fuel to our progress. But probably I’m wrong and growth of ideas and progress can
be unlinked by money growth or probably the other alternative Cryptocurrencies (virtual currencies)
can give this opportunity. Not growing forever otherwise we are again in the same situation like now,
but I am curious to see what happens. Or probably growth paths can be driven instead of being left
to it’s own exponential destiny. Driven by the money eager parts of this system like banks, and as a
consequence governments have to cope with that growth pace. Isn’t it so that nowadays the power
is not anymore within the governments hands but in the moneys hands and that all the world has
to run after that? Think about what you read in the first pages of all the newspapers around the
world.

So I checked the web and the most popular Bitcoin mining hardware
(ASIC Application Specific Integrated Circuit) producer is ButterflyLabs in the USA. The price of their
products vary from few hundreds to several thousands of dollars.

In December 2013 I bought a Jalapeno 5GH/s from Butterfly Labs which I connected to my PC and
after 5 days I had a power outage at home. It happened during a weekend I was away from home
so I had a bad surprise in my fridge upon returning… After that, the device turned on again but could n
ot be detected by my PC anymore. I wrote some emails to Butterfly Labs, wrote in their forum but never
received a feedback. If you are extremely lucky you get a standard email with their usual procedure:
“apply for RMA (return merchandise authorisation)”. Not a word saying that they are sorry or that
they will improve their products… nothing. So I had to ship this box to the USA with additional costs.
Who knows how long the repairing procedure takes…

Before it broke down I decided to buy a more powerful one, a Single SC 50GH/s from Butterfly Labs.
It’s a product worth around $1000 and when shipping to Europe that price becomes roughly $1150.
Initially they send the parcel to China instead of Switzerland… but they blamed USPS for it. After several
mails, forum posts, etc I got a mail from a human in Butterfly Labs telling me that they would send one
 of these devices they had in stock with FedEx so I didn’t have to wait for the one in China to go around
the world. That was appreciated. I got the parcel on 28 January, unpacked the box, plugged in the device
and after 20 minutes of mining the PSU (power supply unit) started to turn on and off by itself. Basically
it was looking dead. According to the forum community they delivered a PSU that was supposed to be
used with a smaller model. That’s why after 20 minutes the PSU could not cope with the power
required by the device I bought. I filed another RMA.

In the meantime the forum community was saying that the PSUs delivered by Butterfly Labs are very bad
quality so they suggested to use a ATX (one of these PC desktop square power supplies). I went the day
after to buy one of these ATXs, with additional costs. I didn’t want to wait another month for the new
PSU to be delivered from the US. Besides that, according to the community, the ATX is of much better
quality so you can avoid sleepless nights, thinking if your house will burn down. So I connected the device.
It worked for 3 hours and then went dead. And could not be detected by my PC anymore.

Tired of this waste of time and money, I wrote them a mail asking for a refund and at the same time I asked
them to keep the PSU and the first device delivered (Jalapeno) and again got silence from their side. While
waiting for their reply, they sent me the tracking number for the new PSU. I immediately replied asking to
check my refund mail… Silence. After half a day I get the confirmation that the PSU was delivered. Incredible…

I have been working in technology since 20 years and I’m passionate about it. I have all kinds of electronic
devices popping up from any drawer in my apartment and I can tell you with absolute certainty that
ButterflyLabs is the worst company I’ve ever dealt with. They are lacking all the components to make a
company a good company:

- the quality of their products is an absolute disaster;

- their shipping department has big problems. They even don’t check what is in their boxes and I have
   my doubts that USPS misunderstood Switzerland for China;

- after sales support does not exist except for their robot-like rma procedure.

But the worst is, that they seem to fix products that have been returned by customers and send them on to
other customers selling them as new and therefore at the full price but without properly testing them. Only this
can explain, why a new product stops working within the same day you put it in operation. Besides of course,
that they provide a thousand dollars product with the wrong power supply.

So be aware! I don’t know how the other producers are (Coincraft, Cointerra, Hashfast, KnCMiner, etc) as I
didn’t experience them, but for sure my Butterfly Labs experience is the worst I’ve ever had in my life.

Support Bitcoin, don’t support Butterfly Labs!


Title: Re: BFL Product Failures / Underperformance.
Post by: vapourminer on February 03, 2014, 11:18:28 AM
https://bitcointalk.org/index.php?topic=443759.msg4873580#msg4873580

Quote
Yesterday my 25GH/s Miner from Butterfly that mined at about 26,5 GH/s went down to about 21 GH/s, now i saw with bfgminer that 2 chips aren't working anymore. Any Hints on that?



Solution? Put in a fridge or outside in the cold... really... quality engineering is that.

You know something Bickski?  Your problem is that you don't know anything about engineering or you wouldn't be saying this.  Engineering has nothing to do with it, as this is a chip issue. 

no, its a BFL issue.

what other mining hardeware out there need to do this?



Title: Re: BFL Product Failures / Underperformance.
Post by: linemeks on February 03, 2014, 11:39:51 AM
Did the glue hold?

A bit , Had to hold it for some minutes and , Yup!


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 03, 2014, 12:16:00 PM
Whew! Hope all is well.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 03, 2014, 12:18:20 PM
https://bitcointalk.org/index.php?topic=443759.msg4873580#msg4873580

Quote
Yesterday my 25GH/s Miner from Butterfly that mined at about 26,5 GH/s went down to about 21 GH/s, now i saw with bfgminer that 2 chips aren't working anymore. Any Hints on that?



Solution? Put in a fridge or outside in the cold... really... quality engineering is that.

You know something Bickski?  Your problem is that you don't know anything about engineering or you wouldn't be saying this.  Engineering has nothing to do with it, as this is a chip issue.  

no, its a BFL issue.

what other mining hardeware out there need to do this?



It is a chip issue? Chips are designed and engineered are they not? That was engineered by whom? Keep following the logic to the natural conclusion. You got a crappy chip or crappy unit designed and engineered by BFL. Ya it isn't an engineering issue at all. As noted what other miner do you need to use a fridge to get it working better? Laughable.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 03, 2014, 02:47:01 PM
https://bitcointalk.org/index.php?topic=278844.msg4911852#msg4911852

Quote
Nice thread! Smiley

I bought 2 products from them and both died. One within 3 hours, the other within 5 days.
Wrong PSUs, products shipped to China instead of Europe, PSUs that die with electricity outage at home, etc. Very long story...

So far no reply to any of my mails... and my anger is increasing day after day... in the meantime the bitcoin difficulty is going up at supersonic speed and I've clearly lost the time I could have slightly covered the cost of the miners.


Title: Re: BFL Product Failures / Underperformance.
Post by: dropt on February 03, 2014, 09:37:29 PM

You know something Bickski?  Your problem is that you don't know anything about engineering or you wouldn't be saying this.  Engineering has nothing to do with it, as this is a chip issue.  

Component specification is definitely part of the Engineering design process.


Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on February 03, 2014, 11:22:12 PM
Here's an interesting failure for you: I went downstairs to check on the miners and saw one of my Jalapenos was dark. Connected it to my bench supply and found it hitting the 5A current limit at only ~2vdc input.

Used my thermal imaging camera to quickly identify the short. Found this:

https://dl.dropboxusercontent.com/u/1181169/20140203_175111cap.jpg


Will report back once I remove the cracked cap

Edit: Yup, that was it

once again a jappy jalapeno :)

https://dl.dropboxusercontent.com/u/1181169/20140203_200901t.jpg


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 04, 2014, 05:42:29 AM
What typically causes that sort of failure?

Glad you got it going with the self-RMA. Nice work.


Title: Re: BFL Product Failures / Underperformance.
Post by: dropt on February 04, 2014, 05:49:45 AM
What typically causes that sort of failure?

Glad you got it going with the self-RMA. Nice work.

Thermal expansion and compression can cause cracks like that.  Internal stresses caused from certain methods of soldering can also make SMDs crack in this fashion.

Edit: I'd think it unlikely that this was the fault of BFL or their design.  Probably just one of the few failures that 'happen'.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 04, 2014, 05:57:15 AM
Nothing near a screw I hope some noted that in some of the units screws were touching components. Yes no doubt a failure without any additional "aid" might be the reason, but given what passes for QC and testing at BFL you have to ask don't you?


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on February 04, 2014, 10:58:36 AM
https://bitcointalk.org/index.php?topic=443759.msg4873580#msg4873580

Quote
Yesterday my 25GH/s Miner from Butterfly that mined at about 26,5 GH/s went down to about 21 GH/s, now i saw with bfgminer that 2 chips aren't working anymore. Any Hints on that?



Solution? Put in a fridge or outside in the cold... really... quality engineering is that.

You know something Bickski?  Your problem is that you don't know anything about engineering or you wouldn't be saying this.  Engineering has nothing to do with it, as this is a chip issue.  

no, its a BFL issue.

what other mining hardeware out there need to do this?



It is a chip issue? Chips are designed and engineered are they not? That was engineered by whom? Keep following the logic to the natural conclusion. You got a crappy chip or crappy unit designed and engineered by BFL. Ya it isn't an engineering issue at all. As noted what other miner do you need to use a fridge to get it working better? Laughable.

Yet again, you respond without knowing the fulll facts.  As I have stated, but you have me on ignore so you don't read fully, this is NOT an ASIC problem, it's a different component on the board.  You and the rest of the trolls can't think other than "BFL sucks", or you'd see that having to depend on other companies to populate your boards it not something you can directly control.  The chip in question is the 1850/1877 ADP chip, or power regulator, which appears to have come from a bad batch, as all of my units have the 1850 and run fine while a friend has one that slows down when power is cycled.  Lightfoot has one of these units and figured out it was a heat issue and installed heat sinks onto this chip and the underside of the MOSFETs and now the power problem is gone.  Your blaming of BFL for this would be like me blaming you for a bad design if someone 'licensed' your wasps and then got a bad set of 'support chips' to power the board and I blamed you for the poor design.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 04, 2014, 02:50:03 PM
15 pages and 100's of notes... certainly the tip of the iceberg.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on February 06, 2014, 12:40:52 PM
Thread: Jalapeno and Single SC 50GH/s USB not working after few days 02-01-2014, 05:01 PM #1


 
Quote
Jalapeno and Single SC 50GH/s USB not working after few days
Did anyone of you experience the miner not to be detected by your PC after a few hours/days?
I bought a Jalapeno and a Single 50GH/s which were not detectable by the PC in no time.
It never happened to me that any of the thousands of USB devices have failed in this was... but both BFL did.
Is this caused by the poor engineering of the products?


Quote
Ug. Where are you located and what kind of power do you have?

Does your computer recognized other devices and are you using a hub of any kind?

Quote
I'm in Switzerland Andi have a Corsair cx600. I used different Macs and they recognize whatever I stick in...


Quote
Jalapeno and Single SC 50GH/s USB not working after few days
Ah, I'm not using a hub. My suspect is that they sold me a refurbished Single as a new one.

Look at the soldering of the ft232hq chip:

http://img.tapatalk.com/d/14/02/03/7ybe5e4e.jpg

Quote
I'm not sure, but to be honest I have never seen a blown FTDI chip on the bigger single boards. It's far away from the heat causing chips, and the single's power supply is actually grounded so it should not blow up the board if caps short.

I did have a unit I bought on Ebay come in and I *thought* it was going to be a FTDI chip. But looking in the USB port with a loupe showed me that the little wires inside of it were bent all over the place, which is odd. Took a port off a dead jalapeno board here, swapped it onto the single, and now it's hashing at 32gh.

So the problem could be a bad cable, or the port going bad.

C


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on March 02, 2014, 05:04:06 PM
Another one PSU failed. One of LS is constantly overheating/throttling.


Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on March 02, 2014, 06:41:07 PM
Another Jalapeno was dark today. Same failure as the one I posted about a few weeks back but this cap was in a different location. Check it out:

https://dl.dropboxusercontent.com/u/1181169/badcap.jpg



Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on March 16, 2014, 05:24:24 AM
Remember how I was having problems with cracking capacitors? Looks like it happened again. This time with a more violent result....


https://dl.dropboxusercontent.com/u/1181169/20140316_011529thmb.jpg


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on March 23, 2014, 06:25:20 AM
Remember how I was having problems with cracking capacitors? Looks like it happened again. This time with a more violent result....


https://dl.dropboxusercontent.com/u/1181169/20140316_011529thmb.jpg

Ouch... Time to get rid of the BFL products and upgrade right?


Title: Re: BFL Product Failures / Underperformance.
Post by: sid7039 on March 23, 2014, 08:06:45 PM
BFL:
http://www.urbandictionary.com/define.php?term=bfl


Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on March 23, 2014, 10:49:03 PM
Remember how I was having problems with cracking capacitors? Looks like it happened again. This time with a more violent result....


https://dl.dropboxusercontent.com/u/1181169/20140316_011529thmb.jpg

Ouch... Time to get rid of the BFL products and upgrade right?

I already have a bunch of Antminer S1s (best investment since GPU mining in 2011), but I think now is the time to hock the rest of my BFL gear on ebay and buy another S1 with the funds ;)


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on March 31, 2014, 03:31:35 AM
Posted this here to refute the false and paid trust rating by Pokokohua posted against me. There are 100s of posts here by others stipulating any number of BFL product failures. If anyone has other evidence of non-performance and product failures please keep posting here and make sure to counter negative trust ratings with the truth right here all it takes is telling the truth. Unlike BFL, or their paid shill Pokokohua.

https://bitcointalk.org/index.php?action=trust;u=90768 Trust for Pokokohua

Code:
User	Date	Risked BTC amount	Reference	Comments
Pokokohua! 0: -0 / +0(0) 2014-03-30 0.00000000
Pathological liar. Cheats forum members repeatedly with false information over BFL,
their employees and their products -all successful- while his business fails, has absolutely
no technical knowledge, qualifies non working usb hubs as bfl product failures.
Falsely rates people who are producing hardware and are an asset to the bitcoin
community negative, and ridicules any forum member that confronts him on his lies.
Too bad a lot of these types hang around on this forum, no orders but crying scam
over legit companies, while they are never seen in the real scam topics.


Title: Re: BFL Product Failures / Underperformance.
Post by: Zich on March 31, 2014, 03:41:55 AM
Posted this here to refute the false and paid trust rating by Pokokohua posted against me. There are 100s of posts here by others stipulating any number of BFL product failures. If anyone has other evidence of non-performance and product failures please keep posting here and make sure to counter negative trust ratings with the truth right here all it takes is telling the truth. Unlike BFL, or their paid shill Pokokohua.

https://bitcointalk.org/index.php?action=trust;u=90768 Trust for Pokokohua

Code:
User	Date	Risked BTC amount	Reference	Comments
Pokokohua! 0: -0 / +0(0) 2014-03-30 0.00000000
Pathological liar. Cheats forum members repeatedly with false information over BFL,
their employees and their products -all successful- while his business fails, has absolutely
no technical knowledge, qualifies non working usb hubs as bfl product failures.
Falsely rates people who are producing hardware and are an asset to the bitcoin
community negative, and ridicules any forum member that confronts him on his lies.
Too bad a lot of these types hang around on this forum, no orders but crying scam
over legit companies, while they are never seen in the real scam topics.

LOL, so they got first participant already.
Ridicilous  :-[


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on March 31, 2014, 03:46:04 AM
We all our have our crosses to endure mine is accepting that slander is how BFL likes to engage with people who post the truth about their products.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on March 31, 2014, 04:02:52 AM
https://bitcointalk.org/index.php?topic=545641.0

Code:
My BFL Jalapeno Experience So Far
March 29, 2014, 03:54:06
Reply with quote  #1
First I want say a quick 'hello' to everyone, it's been a long time since I posted,
but I'm sure glad the forum is here when I need it.

So, getting down to business..

I received my little JillyJally back in late November, (mid-April order, sans upgrade)
Sad and to my dismay, it would never reach 5gh/s, it averaged about 4.7.
Things were going well with it and it was hashing along fine for about 2 months
without major issue. Valentines Day I noticed that the hashrate started to drop down
to 4.5 (I love you too BFL), but I didn't think much of it at the time. Given that 4.5
is still within the 10% range of variance, I simply chalked it up to getting the bare
minimum from my order. Yippee!!

For almost a month it had been running pretty smoothly at 4.5 and then over the
past week I've noticed that it's dropped again and now sits around 4.25. All along
the temps have been around 44C and HW errors around 5%, which from my research
is about normal. And oh yes, from day 1 I have had the outer casing removed, but
top and bottom plates are still on and switched the fan to blow downward, as per
the research I did before my unit was shipped.

Today I was a little frustrated knowing that I was supposed to get a Jally with a 10%
variance from 5gh/s and my unit is now more than 10%. Grrr.. So I decided to shut
her down and check her out, given that I haven't touched her in a few months.
Even before I had her unplugged I noticed that my heatsink was loose and was like
"WTF?" So I popped the feet off, grabbed a torx and took it apart to tighten it up.
And Ughhhhh!!!  Huh Angry Huh

[b]The screws holding the PCB to the heatsink were completely loose. The thing wobbled
like my grandmother behind the wheel. So, being curious if the chip(s) were damaged,
I pulled out the screws and wanted to check it out.[/b]

Stupid ZAIRA (292 or 274) or whomever put my unit together didn't use any thermal paste.
SRSLY WTF? Is this normal? Two chips. No paste. WTF?

I had some thermal paste leftover from building my Hackintosh, so I put a dab of paste on
each and put her back together. But I still don't get close to my original 4.7gh/s.
I didn't see any damage to the chips or anything else during my inspection. I do
however get close to the previous 4.5gh/s with 4.41gh/s

As with the consensus, I'm very unimpressed with BFL. Does anyone have
experience with RMA their sub-par Jallies?


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on April 01, 2014, 10:02:29 PM
16'Celsius here today and 4 of 5 miners are overheating/throttling now.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on April 02, 2014, 04:33:34 AM
16'Celsius here today and 4 of 5 miners are overheating/throttling now.

Heat-sink pad issues?


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on April 02, 2014, 09:55:49 AM
16'Celsius here today and 4 of 5 miners are overheating/throttling now.

Heat-sink pad issues?
Though I have the tools and thermal paste did not checked them. Too scary after screw dropped out from miner from first shipment. I am not very hardware friendly as you also. But guess I have to disassemble them and check out.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on April 02, 2014, 12:01:27 PM
16'Celsius here today and 4 of 5 miners are overheating/throttling now.

Heat-sink pad issues?
Though I have the tools and thermal paste did not checked them. Too scary after screw dropped out from miner from first shipment. I am not very hardware friendly as you also. But guess I have to disassemble them and check out.

Check out links:
https://bitcointalk.org/index.php?topic=424604.msg4624265#msg4624265
https://bitcointalk.org/index.php?topic=354250.msg3792891#msg3792891
https://bitcointalk.org/index.php?topic=355289.msg3810216#msg3810216
https://bitcointalk.org/index.php?topic=287306.0

and try sending lightfoot a PM he might be able to help you step by step.


Title: Re: BFL Product Failures / Underperformance.
Post by: Cactusizer on April 02, 2014, 12:19:36 PM
Has anyone sued these people? This is illegal just like delivering a product that is not working is... (I think)


Title: Re: BFL Product Failures / Underperformance.
Post by: miaviator on April 02, 2014, 04:28:13 PM
Has anyone sued these people? This is illegal just like delivering a product that is not working is... (I think)

Lol.


Title: Re: BFL Product Failures / Underperformance.
Post by: vayvanne on April 02, 2014, 11:10:17 PM
I contacted that lawyer who won Mr. Lolli's case. After long silence he said that $2k deposit is required, his rate is something like $200/h and no guarantee he gives. Guess that story was just another scam cover operation.
Thank you for links Bicknellski. What I can do is to check the thermalpaste and assembling accuracy. The SLok of BFL said that opening the miner does not looses warranty but who they knows.


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on April 03, 2014, 06:47:22 AM
https://bitcointalk.org/index.php?topic=554360.msg6035837#msg6035837

Fire Hazard PSA on BFL PSUs.

Code:
Quote from: jborkl on April 02, 2014, 23:09:41
I took mine apart to see what was going wrong a long time ago.  
The 3 main caps and main fuse going into the PCB are blowing- creating the white powder.

Daklore:
I know what your saying, I had a small cap fall out as well.   I had one almost blowout in my face.

https://www.youtube.com/watch?v=jGVYHYfzEq4


Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on April 24, 2014, 08:12:16 AM
Anyone else have some Product Failures / Underperformance to report?


Title: Re: BFL Product Failures / Underperformance.
Post by: bcp19 on April 25, 2014, 02:58:13 AM
Anyone else have some Product Failures / Underperformance to report?
I have a failure to report... I went to my profile page and looked at the trust rating (which says 0 to me) and notice this:

These ratings are from people who are not in your trust network. They may be totally inaccurate.

Bicknelski (blah blah blah)
YipYip (blah blah blah)

Looks like the forum is right, as they ARE totally inaccurate. 




Title: Re: BFL Product Failures / Underperformance.
Post by: Bicknellski on April 25, 2014, 06:52:34 AM
Has anyone sued these people? This is illegal just like delivering a product that is not working is... (I think)

http://www.woodlaw.com/cases/butterfly-labs-and-bf-labs-inc-bitcoin-miners Class Action starte


Title: Re: BFL Product Failures / Underperformance.
Post by: Photon939 on April 25, 2014, 12:27:12 PM
I just had another Jalapeno trip the current protection on my power supply.

That makes it the third unit to do this.


Title: Re: BFL Product Failures / Underperformance.
Post by: Flying Hellfish on April 25, 2014, 12:36:02 PM
I just had another Jalapeno trip the current protection on my power supply.

That makes it the third unit to do this.

You will be happy to know that you some how had the EXTREME misfortune of receiving 3 units that fell into the <2% failure rate, unless of course you bought 150 units then ok my apologies your within the BFL official failure rates.

Let me clear up a few points here real quick:

    [BFL stole nothing. Unless someone can provide some proof to the contrary, they are lying.
    BFL has scammed no one. Unless someone can provide proof to the contrary, they are lying. (Go on, ask for proof from the trolls claiming scams, you'll never get it.)
    BFL gave refund for over six months past the estimated shipping date. BFL only stopped giving refunds after shipping started. Anyone who tells you differently is lying.
    There was no promised shipping date for the Monarch line and in fact there were big bold text stating that it is a preorder and subject to delay. Anyone who tells you the Monarch is late and that BFL made promises on delivery time is lying.
    ]BFL has shipped over 50,000 products in the 65nm line. The failure rate is less than 1% (0.72%) not including power supplies.  If you include power supplies, that goes to 1.65%.  Far lower than industry average and a simply awesome (lack of) failure rate. Contrast to the other mining companies equipment, which has double digit failure rates and it's even better.  Anyone who tells you differently is lying.[/li][/list]
    OP's experience is the norm. People rarely come to a forum to post when they have a positive experience, they usually come and post to complain. After 50,000 units shipped and you look at the complaints, that should tell you something.  Most people are not complaining, just a handful of disgruntled people and a whole lot of trolls who aren't even customers.[/li][/list]
    The only people who get rude responses from me are people who initiate a conversation with rudeness or lies. Go on, ask one of the trolls to provide proof to the contrary, you won't find it.  The secret is being respectful and polite and you get the same in return.  Be an asshole and you get the same in return... funny how that works.

    [/list]


    Title: Re: BFL Product Failures / Underperformance.
    Post by: Bicknellski on June 09, 2014, 04:35:39 PM
        I just had another Jalapeno trip the current protection on my power supply.

        That makes it the third unit to do this.

        You will be happy to know that you some how had the EXTREME misfortune of receiving 3 units that fell into the <2% failure rate, unless of course you bought 150 units then ok my apologies your within the BFL official failure rates.

        Let me clear up a few points here real quick:

          [BFL stole nothing. Unless someone can provide some proof to the contrary, they are lying.
          BFL has scammed no one. Unless someone can provide proof to the contrary, they are lying. (Go on, ask for proof from the trolls claiming scams, you'll never get it.)
          BFL gave refund for over six months past the estimated shipping date. BFL only stopped giving refunds after shipping started. Anyone who tells you differently is lying.
          There was no promised shipping date for the Monarch line and in fact there were big bold text stating that it is a preorder and subject to delay. Anyone who tells you the Monarch is late and that BFL made promises on delivery time is lying.
          ]BFL has shipped over 50,000 products in the 65nm line. The failure rate is less than 1% (0.72%) not including power supplies.  If you include power supplies, that goes to 1.65%.  Far lower than industry average and a simply awesome (lack of) failure rate. Contrast to the other mining companies equipment, which has double digit failure rates and it's even better.  Anyone who tells you differently is lying.[/li][/list]
          OP's experience is the norm. People rarely come to a forum to post when they have a positive experience, they usually come and post to complain. After 50,000 units shipped and you look at the complaints, that should tell you something.  Most people are not complaining, just a handful of disgruntled people and a whole lot of trolls who aren't even customers.[/li][/list]
          The only people who get rude responses from me are people who initiate a conversation with rudeness or lies. Go on, ask one of the trolls to provide proof to the contrary, you won't find it.  The secret is being respectful and polite and you get the same in return.  Be an asshole and you get the same in return... funny how that works.

          [/list]

          Over 6000+ complaints to PayPal and the FTC... Trolls indeed.


          Title: Re: BFL Product Failures / Underperformance.
          Post by: bcp19 on June 09, 2014, 09:26:48 PM
              I just had another Jalapeno trip the current protection on my power supply.

              That makes it the third unit to do this.

              You will be happy to know that you some how had the EXTREME misfortune of receiving 3 units that fell into the <2% failure rate, unless of course you bought 150 units then ok my apologies your within the BFL official failure rates.

              Let me clear up a few points here real quick:

                [BFL stole nothing. Unless someone can provide some proof to the contrary, they are lying.
                BFL has scammed no one. Unless someone can provide proof to the contrary, they are lying. (Go on, ask for proof from the trolls claiming scams, you'll never get it.)
                BFL gave refund for over six months past the estimated shipping date. BFL only stopped giving refunds after shipping started. Anyone who tells you differently is lying.
                There was no promised shipping date for the Monarch line and in fact there were big bold text stating that it is a preorder and subject to delay. Anyone who tells you the Monarch is late and that BFL made promises on delivery time is lying.
                ]BFL has shipped over 50,000 products in the 65nm line. The failure rate is less than 1% (0.72%) not including power supplies.  If you include power supplies, that goes to 1.65%.  Far lower than industry average and a simply awesome (lack of) failure rate. Contrast to the other mining companies equipment, which has double digit failure rates and it's even better.  Anyone who tells you differently is lying.[/li][/list]
                OP's experience is the norm. People rarely come to a forum to post when they have a positive experience, they usually come and post to complain. After 50,000 units shipped and you look at the complaints, that should tell you something.  Most people are not complaining, just a handful of disgruntled people and a whole lot of trolls who aren't even customers.[/li][/list]
                The only people who get rude responses from me are people who initiate a conversation with rudeness or lies. Go on, ask one of the trolls to provide proof to the contrary, you won't find it.  The secret is being respectful and polite and you get the same in return.  Be an asshole and you get the same in return... funny how that works.

                [/list]

                Over 6000+ complaints to PayPal and the FTC... Trolls indeed.
                I've seen the FTC proof (even though there were at least 10% duplicate items there), but the only "proof" to this is the statement by the probation officer.  Don't you have a nice spreadsheet from paypal like the FTC had?  C'mon Bickster, you're slacking here, get on the ball and get'r done!


                Title: Re: BFL Product Failures / Underperformance.
                Post by: Flying Hellfish on June 09, 2014, 10:11:30 PM
                    I just had another Jalapeno trip the current protection on my power supply.

                    That makes it the third unit to do this.

                    You will be happy to know that you some how had the EXTREME misfortune of receiving 3 units that fell into the <2% failure rate, unless of course you bought 150 units then ok my apologies your within the BFL official failure rates.

                    Let me clear up a few points here real quick:

                      [BFL stole nothing. Unless someone can provide some proof to the contrary, they are lying.
                      BFL has scammed no one. Unless someone can provide proof to the contrary, they are lying. (Go on, ask for proof from the trolls claiming scams, you'll never get it.)
                      BFL gave refund for over six months past the estimated shipping date. BFL only stopped giving refunds after shipping started. Anyone who tells you differently is lying.
                      There was no promised shipping date for the Monarch line and in fact there were big bold text stating that it is a preorder and subject to delay. Anyone who tells you the Monarch is late and that BFL made promises on delivery time is lying.
                      ]BFL has shipped over 50,000 products in the 65nm line. The failure rate is less than 1% (0.72%) not including power supplies.  If you include power supplies, that goes to 1.65%.  Far lower than industry average and a simply awesome (lack of) failure rate. Contrast to the other mining companies equipment, which has double digit failure rates and it's even better.  Anyone who tells you differently is lying.[/li][/list]
                      OP's experience is the norm. People rarely come to a forum to post when they have a positive experience, they usually come and post to complain. After 50,000 units shipped and you look at the complaints, that should tell you something.  Most people are not complaining, just a handful of disgruntled people and a whole lot of trolls who aren't even customers.[/li][/list]
                      The only people who get rude responses from me are people who initiate a conversation with rudeness or lies. Go on, ask one of the trolls to provide proof to the contrary, you won't find it.  The secret is being respectful and polite and you get the same in return.  Be an asshole and you get the same in return... funny how that works.

                      [/list]

                      Over 6000+ complaints to PayPal and the FTC... Trolls indeed.
                      I've seen the FTC proof (even though there were at least 10% duplicate items there), but the only "proof" to this is the statement by the probation officer.  Don't you have a nice spreadsheet from paypal like the FTC had?  C'mon Bickster, you're slacking here, get on the ball and get'r done!

                      You need more proof than a United States Probation Officers under oath testimony in open court... Even defence council isn't stupid enough to question the validity of that statement...


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: k9quaint on June 10, 2014, 02:40:30 AM
                      You need more proof than a United States Probation Officers under oath testimony in open court... Even defence council isn't stupid enough to question the validity of that statement...

                      Plus, BFL did not dispute the numbers of complaints in court (which means it was less than what would have been produced by examination of BFL records).
                      This is just another case of BCP19 grasping at straws to salvage what he can of his ego. It has to suck for him, all those promises of Monarchs for shilling and now he gets nothing!  :D

                      I wonder if CNBC would be interested in doing an episode of American Greed on BFL and their astroturfers.  ;D


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 10, 2014, 06:07:27 AM
                      You need more proof than a United States Probation Officers under oath testimony in open court... Even defence council isn't stupid enough to question the validity of that statement...

                      Plus, BFL did not dispute the numbers of complaints in court (which means it was less than what would have been produced by examination of BFL records).
                      This is just another case of BCP19 grasping at straws to salvage what he can of his ego. It has to suck for him, all those promises of Monarchs for shilling and now he gets nothing!  :D

                      I wonder if CNBC would be interested in doing an episode of American Greed on BFL and their astroturfers.  ;D
                      I have no need to salve my ego, I just think it's funny how people will read something on the internet and think it must be true.  Bick shouted about the 283 FTC complaints over and over but then stopped using numbers after it was found out there were quite a few duplicates in the mix.  The same will be true of the Paypal 'data' if it ever completely surfaces... you can escalate a claim through paypal something like 3 times in an attempt to get a refund.  I'd be willing to bet all 3 of those escalations count as a separate complaint.  This is where you guys don't do your research, probably because you believe it to be true cause you read it somewhere(or cause it involves BFL).  It's so much easier to pile onto the hate train and ignore the true facts out there.  Kind of like the $200 million a day trip to India that got reported and then lampooned in The Newsroom.  "OMG! Did you read this?  It must be true!  We need to lambast the government!!!!".  Rush Limbaugh, Glen Beck, Michelle Bachman, among others, carried the torch to "let america know" and ended up with egg on their faces.  Bick of course knows about having egg on his face, just look at BPM.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 10, 2014, 07:15:20 AM
                      It is FACT 6000+ PayPal complaints.

                      It is FACT 283 FTC complaints.

                      BFL agreed tacitly to those figures and didn't argue it.

                      So what about the current numbers of complaints and lawsuits and claimants BCP?

                      Are you saying everything is ok in BFL land? Are customers happy? You yourself sold off your Monarch orders.

                      How about we tell the truth. BFL is dead. They won't get this unit out the door you know it. This is the end for them. They won't make another miner they can't compete with Chinese or Israeli teams building and designing working units at this point you know it is over right?

                      Why not admit it?

                      Just admit BFL is dead. Say it get it off your chest you know you want to say it.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Syke on June 10, 2014, 02:21:37 PM
                      Just admit BFL is dead. Say it get it off your chest you know you want to say it.

                      I wish. They're more like a zombie. Latest Josh fail:

                      https://forums.butterflylabs.com/the-monarch-discussion/8492-monarch-engineering-update-31-may-2014-a-25.html#post82550

                      Quote
                      The eventual solution will probably be a new version of the board

                      Another board revision! There goes any chance of shipping in June.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 10, 2014, 04:16:52 PM
                      Just admit BFL is dead. Say it get it off your chest you know you want to say it.

                      I wish. They're more like a zombie. Latest Josh fail:

                      https://forums.butterflylabs.com/the-monarch-discussion/8492-monarch-engineering-update-31-may-2014-a-25.html#post82550

                      Quote
                      The eventual solution will probably be a new version of the board

                      Another board revision! There goes any chance of shipping in June.


                      Thread automatically updated every 20 second(s). <--- LOL... need to take faster snap shots so things don't disappear on the BFL boards... was reading... refresh 5 posts just disappeared LOL!


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 11, 2014, 02:45:27 AM
                      It is FACT 6000+ PayPal complaints.

                      It is FACT 283 FTC complaints.

                      BFL agreed tacitly to those figures and didn't argue it.

                      So what about the current numbers of complaints and lawsuits and claimants BCP?

                      Are you saying everything is ok in BFL land? Are customers happy? You yourself sold off your Monarch orders.

                      How about we tell the truth. BFL is dead. They won't get this unit out the door you know it. This is the end for them. They won't make another miner they can't compete with Chinese or Israeli teams building and designing working units at this point you know it is over right?

                      Why not admit it?

                      Just admit BFL is dead. Say it get it off your chest you know you want to say it.
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.



                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: RoadStress on June 11, 2014, 02:54:52 AM
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.


                      Another fact is that you aren't hashing with your Monarch!


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 11, 2014, 03:03:45 AM
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.


                      Another fact is that you aren't hashing with your Monarch!
                      Kind of hard to hash with something you've requested a refund on.  Welcome to the stupid club.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 11, 2014, 03:26:51 AM
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.


                      Another fact is that you aren't hashing with your Monarch!

                      There are duplicates? Proof BCP? You make a claim so now prove it.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: DrG on June 11, 2014, 05:03:01 AM
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.


                      Another fact is that you aren't hashing with your Monarch!
                      Kind of hard to hash with something you've requested a refund on.  Welcome to the stupid club.

                      Was that an invite to a club of stupids?

                      Getting back to the topic, my final SC Single power brick died today.  Remember I was running on these just to see how deadly they were (I have spare PSUs sitting around).


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 11, 2014, 05:24:49 AM
                      100% failure on those bricks. Amazing.

                      Wonder how these Monarch's will do in real world testing. I doubt they ever leave the test bench.

                      ---

                      Edit for Loshia: Or magically disappear like Technobit stuff that returns back to Technobit but then they swear it was stolen enroute or blame their customers saying the customers lied about the receiving the shipment. Marto74 can't edit the poll results out. Building miners doesn't mean you get to ignore your customers complaints. BFL is just an extreme case. Technobit is just as shifty. Every thread you quote me from now on Loshia I will be editing and remarking on how Techonobit's failures and their obvious foul treatment of customers and failure to take responsibility for shipping problems and late or missing items. Keep spamming me Loshia it just makes for a new opportunity to provide the community with more information about the shit techonobit has been trying to bury.

                      https://bitcointalk.org/index.php?topic=564612.0

                      Code:
                      Question:	 What is you personal experience with Technobit products

                      Very good - 12 (22.2%)
                      Good quality but late - 16 (29.6%)
                      Good quality but very late - 13 (24.1%)
                      Poor quality - 0 (0%)
                      Poor quality and very late - 6 (11.1%)
                      Disaster - 7 (13%)
                      Total Voters: 54


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: loshia on June 11, 2014, 05:28:24 AM
                      100% failure on those bricks. Amazing.

                      Wonder how these Monarch's will do in real world testing. I doubt they ever leave the test bench.
                      Did they have a blinking leds at least? If yes they are good to go they just need a video of leds blinking ;D ;D ;D
                       ;D ;D ;D ;D ;D
                      Greets Bick :D
                      Edit for Bicknelski:

                      Keep spamming me Loshia it just makes for a new opportunity to provide the community with more information about the shit techonobit has been trying to bury.
                      I will do my best to keep spamming you bud ;D

                      You know when the facts speak even GODS are silent ;D So instead of repeating same bulshit over and over like your AMT beloved friend Joshua aka poserkoto, you can show some facts about your statements. And you are actively refusing to do so? Why?

                      The facts which i can show about you are:
                      1. You are taking money from the community aka "membership fee". No matter how hard you are stating you are not taking money YOU ARE LED BOY!
                      2. You have Blinking leds only for last 6+ months. Is that true?
                      3. You are Involved with AMT - Proven 10000% scam
                      https://bitcointalk.org/index.php?topic=569926.msg7216797#msg7216797
                      4. You refuse to ADMIT you are dealing with scams (AMT) and dishonest people
                      5. You have serious mental disorder. That one is NOT a fact . It is just what i think ;)

                      How about all of the above LED BOY ;D
                      The best thing you can do is
                      1. take your pills and visit your shrink once again!
                      2. Follow my advise:
                      https://bitcointalk.org/index.php?topic=217316.msg7212441#msg7212441


                      Sorry for of topic guy's


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: DrG on June 11, 2014, 05:49:24 AM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 11, 2014, 05:51:24 AM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.

                      Not heard or seen a lot of brick problems in the threads of other fabricators. Really the PSU issues are a localized BFL nightmare. You did RMA the two messed up ASICs right?


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: DrG on June 11, 2014, 05:57:01 AM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.

                      Not heard or seen a lot of brick problems in the threads of other fabricators. Really the PSU issues are a localized BFL nightmare. You did RMA the two messed up ASICs right?

                      Yeah the first one was my day 1 Single.  When it died it was down for 11 days and cost me about 11BTC.  Only after 37 attempts at contact did BFL_Emily finally save me.

                      BFL refused to respond to the 2nd RMA request in Dec, I gave up.  They must have been busy getting the locust ready to ship those new Monarch.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 11, 2014, 02:22:16 PM
                      you forgot:

                      IT IS A FACT THAT OVER 10% OF THE FTC COMPLAINTS ARE DUPLICATES.


                      Another fact is that you aren't hashing with your Monarch!

                      There are duplicates? Proof BCP? You make a claim so now prove it.
                      Right from your FTC database:

                      To begin with, 11 of your 283 have b(3),21(f) in every field... 283 - 11 - 272

                      The following are duplicates, as more than 1 agency reports to this database.
                      48385693   49097787
                      49433061   49433065
                      48049546   48626298   49034599
                      48629743   48016776
                      46972764   47944785
                      48634339   48016246
                      48125707   48628902
                      47648545   48314374
                      51539672   51168837
                      47687954   48314792
                      46224366   49372306
                      47648067   48288629
                      49369280   49357226
                      48225032   48688494
                      47365398   48125009
                      46971496   48087899
                      48087799   48087800
                      50480272   49035460

                      19 duplicates from the above reference numbers.  272-19 = 253

                      253/283=89.4% so over 10% are duplicates.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 12, 2014, 09:56:17 AM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.

                      Not heard or seen a lot of brick problems in the threads of other fabricators. Really the PSU issues are a localized BFL nightmare. You did RMA the two messed up ASICs right?

                      Yeah the first one was my day 1 Single.  When it died it was down for 11 days and cost me about 11BTC.  Only after 37 attempts at contact did BFL_Emily finally save me.

                      BFL refused to respond to the 2nd RMA request in Dec, I gave up.  They must have been busy getting the locust ready to ship those new Monarch.

                      Wow they didn't respond to your 2nd RMA. Nice people.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 12, 2014, 02:32:21 PM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.

                      Not heard or seen a lot of brick problems in the threads of other fabricators. Really the PSU issues are a localized BFL nightmare. You did RMA the two messed up ASICs right?

                      Yeah the first one was my day 1 Single.  When it died it was down for 11 days and cost me about 11BTC.  Only after 37 attempts at contact did BFL_Emily finally save me.

                      BFL refused to respond to the 2nd RMA request in Dec, I gave up.  They must have been busy getting the locust ready to ship those new Monarch.
                      Wasn't December when they were switching over from email to website RMA requests?  I could be wrong, but it is likely it got lost in the shuffle.   While not a good business practice, things like that do happen.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: k9quaint on June 12, 2014, 03:32:04 PM
                      Is BCP still desperately shilling for BFL?
                      Yep.

                      http://en.wikipedia.org/wiki/Confirmation_bias
                      "Confirmation bias (also called confirmatory bias or myside bias) is the tendency of people to favor information that confirms their beliefs or hypotheses.[Note 1][1] People display this bias when they gather or remember information selectively, or when they interpret it in a biased way. The effect is stronger for emotionally charged issues and for deeply entrenched beliefs. People also tend to interpret ambiguous evidence as supporting their existing position."

                      BCP is the poster child for confirmation bias.

                      I bet BCP thinks Sonny didn't serve time for his part in $25 million worth of mail fraud. It was all just a "misunderstanding".  ;D

                      Shillers gonna shill. But shillers ain't gonna get monarchs.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 13, 2014, 01:38:25 AM
                      Is BCP still desperately shilling for BFL?
                      Yep.

                      http://en.wikipedia.org/wiki/Confirmation_bias
                      "Confirmation bias (also called confirmatory bias or myside bias) is the tendency of people to favor information that confirms their beliefs or hypotheses.[Note 1][1] People display this bias when they gather or remember information selectively, or when they interpret it in a biased way. The effect is stronger for emotionally charged issues and for deeply entrenched beliefs. People also tend to interpret ambiguous evidence as supporting their existing position."

                      BCP is the poster child for confirmation bias.

                      I bet BCP thinks Sonny didn't serve time for his part in $25 million worth of mail fraud. It was all just a "misunderstanding".  ;D

                      Shillers gonna shill. But shillers ain't gonna get monarchs.
                      Believe in your fantasies K9, as the truth is too hard for you to bear.

                      I find it funny... the BFL site goes down and everyone cries out "they've taken the money and run!" kind of like last year when I mentioned I had placed an order.  "They're a scam" "They're a long con" "You're money's gone, you'll never see anything"  It's amazing how you all cry victory over and over... yet you're shown to be wrong over and over again.

                      BFL threads are tools, and I use those tools to get predictable reactions.  You're being constantly wrong is predictable, as you have fixed in your mind your own confirmation bias and refuse to accept that you could be wrong.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 13, 2014, 05:12:59 AM
                      Is BCP still desperately shilling for BFL?
                      Yep.

                      http://en.wikipedia.org/wiki/Confirmation_bias
                      "Confirmation bias (also called confirmatory bias or myside bias) is the tendency of people to favor information that confirms their beliefs or hypotheses.[Note 1][1] People display this bias when they gather or remember information selectively, or when they interpret it in a biased way. The effect is stronger for emotionally charged issues and for deeply entrenched beliefs. People also tend to interpret ambiguous evidence as supporting their existing position."

                      BCP is the poster child for confirmation bias.

                      I bet BCP thinks Sonny didn't serve time for his part in $25 million worth of mail fraud. It was all just a "misunderstanding".  ;D

                      Shillers gonna shill. But shillers ain't gonna get monarchs.


                      There are quite a few people that seem to lack that ability to think and reason without extreme bias. The Emperor's New Clothes comes to mind everytime I see BCP post.

                      So... is it time to start speculating on "underperformance" for BFL monarchs? Are they mining them at Eclipse already?


                      They were mining them on Eclipse. I was right.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 13, 2014, 12:17:04 PM
                      Is BCP still desperately shilling for BFL?
                      Yep.

                      http://en.wikipedia.org/wiki/Confirmation_bias
                      "Confirmation bias (also called confirmatory bias or myside bias) is the tendency of people to favor information that confirms their beliefs or hypotheses.[Note 1][1] People display this bias when they gather or remember information selectively, or when they interpret it in a biased way. The effect is stronger for emotionally charged issues and for deeply entrenched beliefs. People also tend to interpret ambiguous evidence as supporting their existing position."

                      BCP is the poster child for confirmation bias.

                      I bet BCP thinks Sonny didn't serve time for his part in $25 million worth of mail fraud. It was all just a "misunderstanding".  ;D

                      Shillers gonna shill. But shillers ain't gonna get monarchs.


                      There are quite a few people that seem to lack that ability to think and reason without extreme bias. The Emperor's New Clothes comes to mind everytime I see BCP post.

                      So... is it time to start speculating on "underperformance" for BFL monarchs? Are they mining them at Eclipse already?
                      I notice I provided the proof you demanded, and as expected you neither acknowledge nor accept it.  As to K9's incessant woofing, stop and consider this... WHY would they offer a deal of 1 count of mail fraud?  Chances are it is either 1) they don't think they have enough to get a conviction normally or 2) they're not worried about the small fish and want to concentrate on the mastermind.  Your closet isn't exactly clean Bickski... you keep advocating people to commit a felony.  Wonder how your precious collective would view that...


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on June 13, 2014, 03:57:48 PM
                      Ok so let us look at some UNDERPERFORMANCE of the Monarch...

                      Design

                      The promise.

                      Quote
                      @BFL_Josh

                       6990 HSF for reference. 6990 is just HSF, no card attached. So difference isn't quite extreme as it appears. (https://twitter.com/BFL_Josh/status/444177782843527168/photo/1)


                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/BioJVwpCAAAdZr4_zps21f09039.jpg

                      The reality.

                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/Untitled_zps976cd675.png


                      Abject failure on the design end.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on June 15, 2014, 09:37:17 PM
                      Ok so let us look at some UNDERPERFORMANCE of the Monarch...

                      Design

                      The promise.

                      Quote
                      @BFL_Josh

                       6990 HSF for reference. 6990 is just HSF, no card attached. So difference isn't quite extreme as it appears. (https://twitter.com/BFL_Josh/status/444177782843527168/photo/1)


                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/BioJVwpCAAAdZr4_zps21f09039.jpg

                      The reality.

                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/Untitled_zps976cd675.png


                      Abject failure on the design end.
                      Abject failure on your part... the first picture is OBVIOUSLY the air-cooled model while the second is the water cooled model.  I should know you'd go for misdirection, you've been proven to be wrong and you post BS instead of owning up to your failure.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: dulac97 on June 15, 2014, 09:57:17 PM
                      Ok so let us look at some UNDERPERFORMANCE of the Monarch...

                      Design

                      The promise.

                      Quote
                      @BFL_Josh

                       6990 HSF for reference. 6990 is just HSF, no card attached. So difference isn't quite extreme as it appears. (https://twitter.com/BFL_Josh/status/444177782843527168/photo/1)


                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/BioJVwpCAAAdZr4_zps21f09039.jpg

                      The reality.

                      http://i230.photobucket.com/albums/ee106/PFC4L1FE/Untitled_zps976cd675.png


                      Abject failure on the design end.
                      Abject failure on your part... the first picture is OBVIOUSLY the air-cooled model while the second is the water cooled model.  I should know you'd go for misdirection, you've been proven to be wrong and you post BS instead of owning up to your failure.

                      But they haven't even been able to get the water-cooled model (picture #2) to hash for sustained periods at 600 Gh/s which was promised with the air-cooled model (picture #1)


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Henchman24 on June 15, 2014, 11:48:48 PM
                      They still have this in the monarch product descriptions:

                      "However, this is our second generation, so we have much greater clarity on the process and plan to begin shipments in X."

                      X = "June 2014" currently, of course.    :D

                      Isn't that sort of deceptive advertising criminal?

                      The fact that it's been updated each and every month since its original "December 2013"? clearly contradicts the claim itself.

                      I really, really hope these deceptive scumbags crash and burn.  Sooner, rather than later.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Syke on June 22, 2014, 01:46:50 AM
                      I've seen the FTC proof (even though there were at least 10% duplicate items there), but the only "proof" to this is the statement by the probation officer.  Don't you have a nice spreadsheet from paypal like the FTC had?  C'mon Bickster, you're slacking here, get on the ball and get'r done!

                      Posting from work again, eh? Does Josh know you troll the forum while at work?


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: nibbknot on June 22, 2014, 01:58:14 AM
                      I've seen the FTC proof (even though there were at least 10% duplicate items there), but the only "proof" to this is the statement by the probation officer.  Don't you have a nice spreadsheet from paypal like the FTC had?  C'mon Bickster, you're slacking here, get on the ball and get'r done!

                      Posting from work again, eh? Does Josh know you troll the forum while at work?

                      Mostly during breaks. He laughed a lot during such sessions most the time sitting alone. Weird guy. A nice guy, but acts weird sometimes. I guess we all do.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: dogie on July 27, 2014, 10:46:54 AM
                      This company's rating has changed in the relaunched manufacturer trustworthiness thread. (http://goo.gl/FWZvJj)


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: jojo69 on September 24, 2014, 04:01:40 PM
                      today was a good day


                      Hi Josh


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 08:24:13 AM
                      Monarchs not hitting the 1 TH/s number or settling into that rack mount ready promise in August 2013... feel free to prescribe solution to your Monarch failure and under-performance here.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 08:28:38 AM
                      But it does boggle my mind when people need to lie, and do it habitually like Darin Bicknell (Fairly sure he's pathological), when there are so many legitimate grievances.  Truly mind boggling.


                      They say a liar never believes anyone else...  Your track record with the truth (or lack of it) speaks for itself dude.

                      You, like several others, make this claim... but you, like all others have yet to provide a single shred of evidence that I've lied anywhere.  But go on, please post a link to where I've lied, lets see it.  My prediction:

                      You will huff and puff and make all sorts of wild claims, but you will never actually produce a link that contains a lie by me.  There are plenty of links with lies by Bicknellski and crew, but those are easy to find, since 90% of what Darin M. Bicknell posts is a lie.



                      So... who has been lying now Josh? 90%? Really show me where I lied once?


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 08:42:14 AM
                      So final update on the PSUs:
                      10 ASIC acquired.  2 died.  1 replaced by BFL RMA (only took 11 days costing me about 11 BTC).  2nd one was not RMAed because BFL refused to answer PMs/emails/phonecalls - should have sent it to lightfoot.  All 10 PSUs that came with the units are now dead.  3 caught on fire or smoldered.  1 killed a Gigabyte moherboard and USB mouse/keyboard (mobo was fortunately replaced under warranty).

                      So Josh can keep with his less than 1% failure rate BS.  In my possession 2/10 ASICs have died (not counting PSUs).  Counting PSUs the failure rate passes 50% at 12/20.

                      Unfortunately I have no ref to compare to other ASICs since I neither bought others nor have I bothered to tracked how well/poorly they have faired.

                      Not heard or seen a lot of brick problems in the threads of other fabricators. Really the PSU issues are a localized BFL nightmare. You did RMA the two messed up ASICs right?

                      Yeah the first one was my day 1 Single.  When it died it was down for 11 days and cost me about 11BTC.  Only after 37 attempts at contact did BFL_Emily finally save me.

                      BFL refused to respond to the 2nd RMA request in Dec, I gave up.  They must have been busy getting the locust ready to ship those new Monarch.
                      Wasn't December when they were switching over from email to website RMA requests?  I could be wrong, but it is likely it got lost in the shuffle.   While not a good business practice, things like that do happen.

                      Lost in the shuffle?

                      Love to see the SKYPE chat between you and Nasser. Bruce are you going to provide the FTC those records or recordings?


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: bcp19 on October 17, 2014, 10:24:47 AM
                      So... who has been lying now Josh? 90%? Really show me where I lied once?
                      I can easily show twice:

                      Never mind I don't really care. Back on ignore peon.

                      This is my last post about Josh and BFL...

                      Then there's the whole "I'll buy $2800 in BTC if someone shows proof they bought a Monarch" where you then showed a $161 purchase of FRC.

                      Check and mate.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 10:50:50 AM
                      So... who has been lying now Josh? 90%? Really show me where I lied once?
                      I can easily show twice:

                      Never mind I don't really care. Back on ignore peon.

                      This is my last post about Josh and BFL...

                      Then there's the whole "I'll buy $2800 in BTC if someone shows proof they bought a Monarch" where you then showed a $161 purchase of FRC.

                      Check and mate.

                      LOL!

                      I change my mind.

                      Not a lie. Just change my view point. Now I want to talk about Josh and I want to read your BS replies about me being a liar. Pfft!

                      Anything else something about BFL mining people's equipment? Was I lying about that?

                      Was I lying when I said you were a paid agent of BFL? No?

                      How about reporting BFL product failures?

                      Where are these LIES Bruce?

                      Can you show me those lies?

                      How about we talk about product failures and under performance now Bruce. That is the topic.

                      Can the Monarch do 1 TH?
                      Can the Monarch go into as shipped now to a data center?
                      What is the failure rate on Monarchs?
                      When did the Monarch ship?
                      Did BFL lie about shipping dates?
                      How many RMAs came into BFL during 2012, 2013 and 2014.

                      Remember we will all see these documents soon enough so don't lie this time.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 11:00:16 AM

                      Then there's the whole "I'll buy $2800 in BTC if someone shows proof they bought a Monarch" where you then showed a $161 purchase of FRC.

                      Check and mate.

                      I never bet with you cause I couldn't trust you as evidenced by the fact you were working for BFL at the time that you were trying to make a bet about receiving miners versus buying BTC.

                      Fuck you are dumb. What a two bit fucking liar you are the whole time you have inside access to miners that you could have been mining with or probably mined with at BFL burn in rooms. That evidence will be damning just to prove what kind of snake you really are.

                      You never disclosed you were an employee and had direct access to the miners being built. Talking about trying scam people with a bet eh asshole. You have no integrity at all.

                      So you lose on all counts on that fact. How about the questions I asked?

                      The difference between your "evidence" and my evidence of your lies is that you actually lied.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 11:00:57 AM
                      Noticed you didn't respond to the questions.

                      Ignore those right cause it would prove you and BFL were liars in this very thread.

                      And now who is editing LOL!

                      You are are 2 bit hood that works for a felon and now the Government lol!


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Unacceptable on October 17, 2014, 11:10:33 AM
                      Noticed you didn't respond to the questions.

                      Ignore those right cause it would prove you and BFL were liars in this very thread.

                      And now who is editing LOL!

                      You are are 2 bit hood that works for a felon and now the Government lol!

                      I don't think he's even smart enough for Government work dude !!!!    :D ;D :D


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 17, 2014, 11:15:35 AM
                      Noticed you didn't respond to the questions.

                      Ignore those right cause it would prove you and BFL were liars in this very thread.

                      And now who is editing LOL!

                      You are are 2 bit hood that works for a felon and now the Government lol!

                      I don't think he's even smart enough for Government work dude !!!!    :D ;D :D

                      FTC should fire his ass for lying here in these forums just now.

                      He works for the FTC. I thought they had higher standards for the civil service?


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 27, 2014, 02:52:38 PM
                      Any Monarch owners out there needing to vent?

                      #askftc


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on October 28, 2014, 10:01:23 AM
                      Some old RMA notes #askftc

                      Huh, so you're saying your unit did not perform double round sha256 calculations?  I bet you're lying. I bet if we tested your equipment right now it would, in fact, perform double round sha256 calculations just fine.  Come on now, fess up.

                      Never performed to specifications?  Why didn't you RMA it then?.

                      Okay, I'll bite.

                      I can say mine didn't. In fact I can say mine was broken and was RMA'd..... in December last year.
                      I have failed to receive the unit back after shipping it off, and every email has been ignored since enquiring where the hell the damn thing is.

                      Not that it's any good now...

                      So as you say "You should be more careful to not make such easily disproved assertions in your statements on an anonymous internet forum".


                      I wonder if anyone else can find another model that didn't meet the initial advertised specs.

                      FTFY. And in response.... like all of them.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on November 26, 2014, 05:39:41 PM
                      Are there any real numbers from the court documents on RMA's that were handled for the 65nm line?

                      Edit:

                      Here's another DOCUMENTED LIE from the Skype chat log (http://ia802308.us.archive.org/32/items/gov.uscourts.mowd.117531/gov.uscourts.mowd.117531.42.7.pdf):

                      Quote
                      [12/14/2013 11:10:50 AM] Jody Drake: We also need to produce and warehouse a number
                      of each units for RMA over the next year. We have RMAed about 1,000 units so far and
                      about 20-30 units go out everyday now for replacement.
                      That's 1,000 units in mid-December 2013. For the math-challenged among you, 1,000 is 2% of 50,000.

                      20-30 units per (working) day is another 400-600 per month. So likely 2,000-3,000 RMAd units by March/April.


                      Oh my the lies BFL told in this thread alone. Tsk tsk tsk.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on November 29, 2014, 08:46:22 AM
                      But if you look at the products themselves, it is not all bad.  Pretty good actually.

                      The number of issues with regards to BFL products as posted only in this thread respectfully begs to differ from your personal experience but I would like to hear an assessment that logically explains how the failures and under performance stated is not an indicator of significant quality issues with BFL products.
                      You ever take probability and statistics Bickski?  If you had, then you'd know that your 'number of issues' is statistically insignificant compared to the number of units produced.  You want "logic", but you refuse to use it yourself.  Look at any of the big chip companies... Intel and AMD both sell CPUs that have part of the chip disabled since they cannot maintain a 100% working chip on 100% of chips produced.  That's why they have grades of chips... but hey, you should already know this, right?  

                      Admittedly, my sample size is small, having only ordered one unit, but here's my experience:
                      1.  They told me the unit should be delivered by June, but it was actually October.
                      2.  They told me it would use 100 watts, but it uses 300.
                      3.  They told me it would mine at 60 Gh/s, but it only does 57.
                      4.  My unit died after less than a month of use.

                      Maybe not everyone is experiencing fails number 3 and 4, but fails number 1 and 2 were universal.  BFL is a terrible company.  Why would anyone apologize for them?  Are you on the payroll?

                      Yes he was definitely on the payroll when you asked that question and he ignored it. He ignored that question countless times in an effort to defraud people as he was sandbagging threads like this.


                      Title: Re: BFL Product Failures / Underperformance.- HELP
                      Post by: rocket202 on December 02, 2014, 02:41:47 AM
                      HELP!!!! I have 4 BFL SC 60 GH/s machines and would like to use my own ATX power supply (instead of their fireboxes)  to power them.  I have no clue how to do this.  Do I need a separate PSU for each miner, or could I use, say one 1000W PSU and run the 6 pin PCIe cables in a series, using splitters? Once I plug in the 6 pin PCI-e cable (2 of them) into the miner, do I need to do anything with the other cables coming from the PSU? I am very anxious to start mining, but I don't want to burn my house down, like that Mining facility in Thailand a few months ago.  Any help would be greatly appreciated.

                      Thanks,

                      John


                      Title: Re: BFL Product Failures / Underperformance.- HELP
                      Post by: bcp19 on December 02, 2014, 01:24:59 PM
                      HELP!!!! I have 4 BFL SC 60 GH/s machines and would like to use my own ATX power supply (instead of their fireboxes)  to power them.  I have no clue how to do this.  Do I need a separate PSU for each miner, or could I use, say one 1000W PSU and run the 6 pin PCIe cables in a series, using splitters? Once I plug in the 6 pin PCI-e cable (2 of them) into the miner, do I need to do anything with the other cables coming from the PSU? I am very anxious to start mining, but I don't want to burn my house down, like that Mining facility in Thailand a few months ago.  Any help would be greatly appreciated.

                      Thanks,

                      John
                      With 4 singles, you would need at least 1 1500W or 2 750W power supplies to safely run them.  In addition, you would not want to use a cable that has more than 1 6-pin PCIe connector on it's length.  An EVGA 1500W supply has 8 PCIe connections available and thus could run 4 singles using 8 cables that go from 8 pin to 6 pin connectors.


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on December 11, 2014, 10:49:17 AM
                      I'd like to see how they plan on keeping good on all the lifetime warranties for all the 65nm stuff they did ship.

                      Never take the phrase "lifetime warranty" seriously.  It means whatever whoever is using it says it means.  Sometimes, that's something like the expected lifetime of the product itself, or the lifetime of the product line, i.e. as long as it's made.  In BFL's case, it probably means "ha ha sucker."

                      There's no precise legal definition of the term so you'd want to read the actual language of an actual warranty on paper, assuming there is such a thing.  They could pretty much just say "lifetime warranty" with impunity, though.
                      http://i58.tinypic.com/v8im4m.png
                      AFAIK in the UK the words "lifetime warranty" does mean certain minimum, 5 +2 years of replacement/repair time frame.

                      Just in case people missed this document and yes BCP19 is part of this horrible company although he kept that secret for many months after he started working there. So take any advice offered with the full understanding he has been an integral part of the BFL fraud for over a year now. Note that he has no authority to act or comment on BFL products and is probably breaking a court order doing so here without permission of the FTC Receiver.

                      Also Rocket202. You should start a help me thread for that. This is not an official BFL support thread unfortunately. Try contacting user lightfoot. Better still... sell those SC 60 gh/s as fast as you can and get something that is more efficient or just buy BTC.


                      #ASKFTC


                      Title: Re: BFL Product Failures / Underperformance.
                      Post by: Bicknellski on December 13, 2014, 08:16:09 AM
                      More Monarch RMA Samples:

                      I've got 2 Monarchs with the radiators bulging on the side of their tops. One of them has started having overheating issues as a result... I'm letting them run for now, but thinking a custom radiator solution might be the easiest way to handle it, unless BFL actually starts processing RMAs again.

                      Quick update: Fixed a few more Monarchs, that's good. When a FET shorts, it seems to immediately disrupt the 6 phase power supply output and shuts down the board so it doesn't burn anything badly. Then since it is shorted, a power supply will simply crowbar on startup. Makes sense.

                      I've got a few more coming in this weekend for repairs, so I should be busy early next week. If they have the FETs shorted it should be an easy fix to swap them out and get them back on the road again.

                      I just found out that it looks like BFL is no longer under receivership, which means that they will be able to get back to doing RMAs and shipping again. Good.

                      I'll have to think about what this means in the long run, but in the meantime the Monarchs that are in the shipping pipeline to be repaired will be fixed under the current "donate the money to a food bank" program. Maybe I'll extend it till next week while they get on their feet or something, I'm sure they are probably busy, so if you have a problematic Monarch that needs repair let me know and I'll take a look at it.


                      Good? Really?

                      Given the long list of people who complained about the RMA process and the RMA policy? Why bother when REFUNDS are going to be monitored by the FTC... get your REFUND ASAP!