lol, that's quite a leap of irrational exuberance.

Let me say that I really like the idea of an altcurrency that doesn't change anything from the Bitcoin design.  I am hoping people stay with this.

I want to mention, I just had a perfect Bitinstant transaction.  Fast and flawless.  Thanks, Bitinstant!

I agree that VCX withdrawal fees are starting to seem a little high.

Thanks, Charlie.  Despite the occasional delay and glitch, you guys are great!

Thanks, Charlie.  I'll go review my PMs, but I haven't received any from you until just now, and I don't believe the code was in Ursay's PMs, either.  I did receive the code from you just now and am here to update my thread to mark that the issue is resolved.

I have been obsessive-compulsively checking my spam folder all day long.  I have definitely not received the code in email.  In my experience, if support has to manually process a failed order, I don't get sent the VouchX.

I'm not hearing anything back, either from Rachel, or Ursay, so far.

Trying to be patient, but I'm not sure what my point of contact is or if anyone's still working on it since it was suggested that I add "resolved" to the thread title.

There's a VouchX code out there with my name on it, somewhere, and it's my belief that Rachel should've sent that when she processed the order, or else something should be set up to automatically send it.  The last time something like this happened there was a new order ID and a VouchX code, and Seth didn't seem to realize without prompting that he'd need to provide them to me.

I've replied to Rachel looking for a new order ID and VouchX code, but nothing so far.

Ursay, I'll be glad to add resolved to the title as soon as I have my VouchX.  As of yet, I've not received the code, or a new order ID.

ETA: I'm usually pretty good about making sure I let the world know when Bitinstant or other well-known Bitcoin companies make good on support issues.  I also like to make a little noise every time things work well, for that matter.

Never used, apparently.   But I may use it in the future if necessary rather than cluttering up the rest of the world.

Thanks, Ursay.  I have received one email from Rachel, but I still have some questions and haven't heard back from her a second time, yet.

Here is the order information:
Order ID    426a73cc-e094-4e38-aafa-06b001a33dcf
Quote ID    8afe9f51-d786-4860-bb5f-129c1225f645
Event ID    0f810900-bbc4-41e2-818e-35284dc90232

The order was MtGox USD -> VouchX.  Your site says "order completed," but I received no VouchX, and the bottom part of the log says:
Mon Apr 1 14:36:13 2013   0124e66b-5bdc-48d8-b26c-12141c155cfe   Gox coupon deposited at BitInstant account
Mon Apr 1 14:36:14 2013   4b2e3ab3-a73b-44b6-9fa0-3fb52eca5ff3   Order executed - funds deposited at remote exchange
Mon Apr 1 14:36:14 2013   1ed4471d-1904-4a72-bf0f-b66f2c738922   Serious error occurred

I went back and tried to redeposit my MtGox USD code, but MtGox says the code has already been redeemed.

Rachel now says it's processed, but I haven't yet received my VouchX.  I had a similar situation in the past with Seth, when he had to run a transaction manually for me, and there was a new order ID he neglected to send me at first, and then the VouchX code had to be fished out of the response in his logs.

I got an email reply from Rachel:


I guess this means they were out of funds on VouchX?

I had a failure with a MtGox Coupon -> VouchX order:

Order ID    426a73cc-e094-4e38-aafa-06b001a33dcf
Quote ID    8afe9f51-d786-4860-bb5f-129c1225f645
Event ID    0f810900-bbc4-41e2-818e-35284dc90232

The top of the page says:
"Your order status Order completed"

But the last event in the log section says:
Mon Apr 1 14:36:13 2013   0124e66b-5bdc-48d8-b26c-12141c155cfe   Gox coupon deposited at BitInstant account
Mon Apr 1 14:36:14 2013   4b2e3ab3-a73b-44b6-9fa0-3fb52eca5ff3   Order executed - funds deposited at remote exchange
Mon Apr 1 14:36:14 2013   1ed4471d-1904-4a72-bf0f-b66f2c738922   Serious error occurred

I went back to Gox and tried to re-deposit my code, but it says it's already been used.

PM'ed Yankee, emailed support, tried the live agent contact us button.  It's been 2.5 hours as of this writing and I haven't had a response.

Is there an official thread to post on for Bitinstant support issues for those of us who are ignoring the newbie forum?

I've PMed Yankee and emailed support.

Charlie (Yankee) from Bitinstant just confirmed for me in PM that bitstamp is down as a payment method.

I tried AurumXchange as an alternative, but they also weren't accepting bitstamp at the moment.

Well, I just had a flawless Bitinstant MtGox USD -> VouchX transaction.  Thanks, Bitinstant, but I sure wish you'd get Bitstamp USD working as a payment method again quickly, or else I wish I'd figure out what I'm missing.

I'm wanting to withdraw from Bitstamp, i.e., use it under "Pay from."  It doesn't seem to be available, at least for me.  I do see it in "Pay to."

I don't see it, even after reloading.

So, I transferred BTC into Gox, and Gox immediately stopped responding.

Figures.

 

The service you heard about is bitinstant:

https://www.bitinstant.com/

As far as ACH, your easiest option is probably coinbase:

https://coinbase.com/

Is there any way to use Ripple to get VouchX for Bitstamp USD?