Missing deposit and hell comunication, the support is not 24/7 I send 2 tikets 3 hours and more ago and still don`t have reply and still my deposit is not in my balance where it is ?! no body knows !!!! AWARE about this
Dear User, You have been responded by our agent in Live Chat. If compare with other currencies MNR usually takes a bit longer to appear on balance. Sorry for the inconvenience and Thank you for your patience. |
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New Participants:
25.hua_hui
29.hua_hui
Congratulations to new participants. We look forward to your active involvement.
I saw there is typing mistake you put same person 2 times there, fix that and make it correct there, is all people got selected or any spot reserve there than i would like to be part of this campaign if there is no waiting list? Dear User, Right now the list is final. But if users do not meet the required criteria this might change. So please send us an email to support@fortunejack.com with following information. Forum username : FJ username : Stats : Ranking on the forum : Thank you for your interest. Regards FortuneJack Team. |
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Dear Users,
Signature Campaign payments for this week were credited.
Existing Participants:
1.Adaseb
2.Bajing
3.CarlesPuyol
4.EdenHazard
5.lite
6.Falconer
7.poplolnman
8.crytoboost
9.bering
10.frank0929
11.Maku
12.fullypak
13.ingiltere
14.fulgdenea
15.shulio
16.MonsterV
17.erwin45hacked
18.aakashsangwan
19.electronicfactura
20.bithasher
New Participants:
21.trafficolaa
22.newcripto
23.Shadobitz
24.dukeneptun
25.hua_hui
26.maxhor
27.Real14Hero
28.Fraxinus
29.cazkooo
30.realphotoshoper
Congratulations to new participants. We look forward to your active involvement.
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Is there any update who are on the list still waiting to get reply of my email there?
Dear User, Tomorrow we will announce list of all the participants who were chosen for the signature campaign. Thank you for your patience. Regards FortuneJack Team. Hey FJ , i would like to be part of your campaign. Let me know. Dear User, Please send us via email support@fortunejack.com the following info: -Forum username -FJ username -Stats -Ranking on the forum (i.e. senior, junior) Please note that we have to give you the approval on the enrollment in the campaign. We will send email to the chosen 10 candidates verifying their enrollment on the signature campaign list. Unless you receive the verification from FortuneJack via email please do not post in the gambling section. Thank you for your interest. Regards FortuneJack Team. |
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still no resolution to my problem and no contact whatsoever
Dear user, We have sent you the email and contacted you as soon as you wrote. Now, investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication. As soon as we investigated your case we gave you this response on Feb 15: We have checked on your game in our system and ID 4407961462 of your played game in BJ has the open status dated 05/02/2016 14:38:10. The "open" status is due to disconnection of the you from the game.The reason for that could be either you left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case. Thank you and have a good day. Wrong I tried several times to contact you and you said you would deal with my case and after how many weeks you come up with the feeble excuse of a disconnection. Many times I tried to continue the the hand and it just simply crashed I told your support on several occasions that this was the case but still you chose weeks to inform me I am truly disappointed with the level of your service from one of the industries figure heads. Once again, we told you several times that to get the quality response from us required time. You cannot solve the issue such as yours in 1 day. Your case took a bit time since we were waiting the reply from our vendor. Finally, when we had the answer we submitted it to you. |
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That is why I only trust primedice all others are a scam
Do you have any case that you have experienced with us on scamming you? |
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I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.
Yes, they do not even know what confirmations is. They just can confuse you. Dear user, Could you show us the screenshot from our support that is not aware of the confirmation? Thank you. |
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it was always the same you contact support no one answer you just post in bitcointalk and you get your answer and sometime with bonus XD
anyway i wish that you solve you problem many users had the same before and tell about this bad service so i didn't try this site to say my opinion but see your experience in this site i think that they need to improve their serveses to keep there costumer and don't lose anyone.
Dear user, We have 24/7 support service available for the players. We have top service and we know it based on the feedback we receive. When you say bad service, you have to put up the case or screenshot to see where we went wrong, other than that it is just a bad word from a person whose feedback that does not have any weight. |
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I would like to say something here, seriously FORTUNEJACK PLEASE READ THIS : The chat you have in your site just makes me feel like I am talking to another gambler, they have 0 knowledge about casino and if withdraw stuck or any other problem they just say WAIT, in my life I ever seen such bad support. Sorry though I like your site.
Dear user, We have the top quality support team on live chat. We know it based on the feedback that we receive from the players. Now, If support is asking you to hold on for a minute is because they have to check the transaction code to find out the reason why it has been delayed for crediting. You have to wait 1-2 minutes to have the transaction being checked. |
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So, to be clear, 10 video's were made, but none of them were able to claim the first three prices (10, 7 and 4 BTC), correct? That is fine if they indeed didn't generate the views required, but shouldn't they (and the other 7 video's) be credited 3 BTC each according to the picture posted by FJ itself? If FJ indeed only paid each participants 0.03 BTC (if they paid at all) then that's a huge breach of contract. I'll will give them a negative rating till this issue is dealt with. I've also archived their YouTube contest thread: https://archive.is/VzzopDear User, In spite of the fact that none of the videos met the required criteria, but we rewarded our participants anyway. Video # 1 was rewarded with Jack's Favorite prize and other participants also got small rewards. If you have any further questions we are ready to discuss them by email support@fortunejack.com. Thank you Regards FortuneJack Team. Did you inform the users individually why they were disqualified? Why did you ignore all the users who were asking for information on the contest over the past 13 days? How do you explain these comments, if not a single entry met the required criteria? So far, the participants of the contest have been very active and submitting videos to Fortunejack. The process is very dynamic and videos look very creative and well-made. Dear Video Contest Participants,
We would like to thank you for all your amazing videos that you managed to create for our video contest. Your creativity, your effort goes beyond the limit. Our team is delighted to see you trying to put your all understanding about FortuneJack and show the advantages to the public of becoming our user. We have to admit, you managed to gather and come up with the fabulous outcome.
Why have you not responded to my poker related question? I first asked on March 10th, a week later you told me: We read your message, we are aware of that and we will provide you with the answer. Today is April 13th, and you are deleting the questions from your thread which are still unanswered. Dear User, All participants were contacted individually via email and informed about contest results. About your poker issue we are still working on it with our partners. Please be patient. We will definitely get back to you as we NEVER leave our customers without attention. Regards FortuneJack Team. |
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I always hear that fortunejack has having some issue from other players.. and i think better to go in other gambling site that you can find the same as fortune jack.. many site are legit and you can talk to them without issue.. t
Dear User, Every site has issues with the players and you cannot find any that do not have problematic cases. We are dealing with all issues that are requested by a player and solve them according to the casino procedure and treat every customer with fairness and attention. Another issue is the misinterpretation of a solution by the customer that is trying to put the wrong information on the forum. Once again, we are fair, transparent, innovative and top quality casino that has everything for the customer to have the best playing experience at FortuneJack. |
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Is there any update who are on the list still waiting to get reply of my email there?
Dear User, Tomorrow we will announce list of all the participants who were chosen for the signature campaign. Thank you for your patience. Regards FortuneJack Team. |
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So, to be clear, 10 video's were made, but none of them were able to claim the first three prices (10, 7 and 4 BTC), correct? That is fine if they indeed didn't generate the views required, but shouldn't they (and the other 7 video's) be credited 3 BTC each according to the picture posted by FJ itself? If FJ indeed only paid each participants 0.03 BTC (if they paid at all) then that's a huge breach of contract. I'll will give them a negative rating till this issue is dealt with. I've also archived their YouTube contest thread: https://archive.is/VzzopDear User, In spite of the fact that none of the videos met the required criteria, but we rewarded our participants anyway. Video # 1 was rewarded with Jack's Favorite prize and other participants also got small rewards. If you have any further questions we are ready to discuss them by email support@fortunejack.com. Thank you Regards FortuneJack Team. |
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yeah .... I just asked the support and they said that Fortune Jack already rewarded all contestant Based on https://www.youtube.com/playlist?list=PLb6_CXwPwD5UgYC6p25dTcjEnJ3uw7l2p there are 11 videos 1 was being made by fortune jack , so there only 10 contestant that submitted the video That was included my video as well ! They said that they will contact the winner by email but I NEVER RECEIVED ANY SINGLE EMAIL YET FROM FORTUNE JACKFortune Jack is professional site, but with this incident , it made FJ become unprofessional site ! Prove me wrong please ! Dear User, All 10 participants have got emails and prizes from FortuneJack team. Please check the email you have registered with at fortunejack.com . If you have any questions contact us at support@fortunejack.comThank you Regards FortuneJack Team |
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Delay? Do you mean that your freind do not get the payment till now? If it is true, so your friend must contact fortunejack support service. Regarding FortuneJack video contest. No one was qualified as a winner, since the videos did not match the required criteria. But anyway FortuneJack rewarded each participant with small amount of BTC. Regards FortuneJack Team. |
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FortuneJack not want to add sports betting ?
I think Fortunejack will have a new fans or new player if adding sports betting. Because so far you've dominated the game in the market Bitcoin Casino so why not think about sports betting !
Dear user, Thank you for you valuable opinion. We are actively involved in adding the sport betting module to our site. In fact, we are working on various projects that will be added to our site so that your gaming experience with FJ will keep you coming back to us over and over again. We will let you know when the project will be ready to go so that you can start playing. Have a great day. |
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Hey,
Do you plan to add some more tournaments? Now you have 1/2 mbtc and 60 mbtc. The gap is huge
Dear user, We are working on improvement Poker lobby. Some exciting and huge tournaments are coming soon! Regards, FortuneJack |
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Thanks for the payment FJ.
Also I have a question: if I am already part of this campaign then I don't have to do anything specific. Just posting as usual is fine?
Current Post Count: 1721 (this one inc.)
You have to make 20 posts from 30 in gambling section. This is the only change in our signature campaign. |
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Hello again, As you may know the signature campaign that we have launched several months ago, has been extremely successful. Recently, we have been asked by vast majority of forum participants whether they could join the campaign. We always take feedback from you into account and do as much as we can to have it implemented. Consequently, we are glad to let you know that we have added 10 available spots to the current list. Now you can join us! However, having said that, we have changed the min requirement clause of the campaign for the new and current participants. Please read carefully in the terms. Please note that all new participants who wants to be enrolled in the signature campaign must send us via email support@fortunejack.com the following info: - Forum username
- FJ username
- Stats
- Ranking on the forum (i.e. senior, junior)
Please note that we have to give you the approval on the enrollment in the campaign. We will send email to the chosen 10 candidates verifying their enrollment on the signature campaign list. Unless you receive the verification from FortuneJack via email please do not post in the gambling section. TermsPayment: 0.04 BTC Weekly (IF participant follows the requirements for four consecutive weeks for 1 month total, he/she will receive 0.04 BTC as a bonus in addition to 0.16 BTC) Participants: Senior, Hero, Legendary Payment Period & Type: Weekly, Fixed Payment Term: By the end of each Week. Thursday 11:00 (FJ Casino Time) is the payment date and a start date of the next week. Those who sign up 2 (or less) days before Wednesday will start participating in the campaign from the next week. Minimum Posts: Minimum 30 Posts per Week. IMPORTANT: 20 Posts out of 30 MUST BE MADE IN GAMBLING TOPIC (Any Thread), otherwise payments will not be made. Posts made in Games & Rounds will not count towards Gambling Topic activity requirementPayment Deposit: Your Payment will be deposited into your FortuneJack.com account. It can be withdrawn immediately without any hidden terms. FortuneJack pays its customers withdrawal fees so you wont pay any fee while withdrawing. For a Post to Count it needs to be: Constructive Posts No Spam +1, just smile or bump not acceptable Not to be in signature campaign thread (this one or other) or promotion/giveaways Additional Terms: No negative trust, NO other advertisements allowed, DONT change a signature at any time. Inactivity: If participant does not post at least 50% of the required posts for two consecutive weeks, he/she will no longer be part of the campaign. If participant does not post at least 90% of the required posts for 3 consecutive weeks, he/she will no longer be part of the campaign. Referral Link: Fortunejack affiliate links are allowed so that you can earn more. You can learn more about our affiliate program please visit: https://fortunejack.com/affiliate/The campaign will run until noted otherwise. Steps: Step 1) Register on FortuneJack.com Step 2) Write the following info in this thread. FortuneJack Username Current Post Count and Member level. Signature to Use For Everyone: [center][url=https://fortunejack.com/affiliate/190779/][font=Arial][color=#3F3F3F][size=18pt][b]F[color=#FF9600]O[/color]RTUNE[color=#FF9600]JACK[/color].com | No.1 for Bitcoin Gambling[/b][/size][/color][/font][/url]
[size=8pt][color=#FF9600]__________________[/color][url=https://fortunejack.com/affiliate/190779/][size=9pt] [b][color=#8D1919]●[/color] BlackJack [color=#8D1919]● [/color] Slots [color=#8D1919]●[/color] Dice [color=#8D1919]✔[/color] Provably Fair Games[/b][/size] [b] [color=#8D1919]✔ [/color] Purchase BTC with Credit card Exclusively at [color=#8D1919][size=10pt]FORTUNEJACK[/size][/color] [/url][color=#FF9600]__________________[/color][/size][/center]
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still no resolution to my problem and no contact whatsoever
Dear user, We have sent you the email and contacted you as soon as you wrote. Now, investigating the game takes time in order to provide you with quality answer. To our understanding, when a user has the issue they do not have to be aggressive and should adhere to ethics of mail communication. As soon as we investigated your case we gave you this response on Feb 15: We have checked on your game in our system and ID 4407961462 of your played game in BJ has the open status dated 05/02/2016 14:38:10. The "open" status is due to disconnection of the you from the game.The reason for that could be either you left the game on purpose, or were disconnected due to network difficulties on your end. As for the supposed WN ... you can log back into the game and finish the hand any time, afterward the status of the hand will change to close.Please, prior to posting wrong accusations read the mail we sent and please try to post a rational assessment of this case. Thank you and have a good day. |
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