@shield132

would you mind PM me the country? 

There are so many version/list of different service/warranty and consumer rights so it would help if you could let us know the country with this 5 days requirement!  will see if we can look into honoring that some how.

@philipma1957,

All parts are in stock.  It may be a system glitch.  Please try again. If it still give you an error, please send email!!

@philipma1957,

All parts are in stock.  It may be a system glitch.  Please try again. If it still give you an error, please send email!!

Product Shipping: $15.00 >>>>>>>  this is cheap how long to NJ

Cheapest one if you are not in a hurry.  Its depends on the day, may go out via USPS Percel Post, Priority Mail or UPS, whichever the warehouse guys are able to pick/pack the latest.

UPS Ground option be UPS Ground but the last option is a mystery shipping.  The slowest speed be shipping from Denver, Colorado to your destination via Parcel Post via USPS on next business day shipout. 

UPS the best option for the warehouse as there is a daily pickup by the UPS and staffs know the cut off time to meet.

Item like this, if you receive it, USA/RU/UA locations will not charge you to solder them back on. (do request shipping fee be paid both way tho...)


I've heard about the loosely attached inductor in some hash boards that makes the board not to show up, but I guess that this is not that kind of a case?
[/quote]
1st I've heard of that and good to know. I'll find out tomorrow when I pull the board out during lunch.
[/quote]
Here is a picture of it (click for zoom):

And here is a video about that kind of a case by Youtube user "Yemira": https://www.youtube.com/watch?v=ZiDkCCBIq58
[/quote]

USD payment for EU customers is available.

If you have a teamviewer, email us at support@bitmainwarranty.com  one of our techs will be remote in to assist you in trouble shooting.

@mettalmag,

Cooler the better

Also, if you noticed, no drop into pool1 or pool2 = good internet connection be recommended

Yes, we are open to valid/legit Paypal dispute, however, item will be sold as NONE-REFUNDABLE in term but if its a legit warranty claim due to the defectiveness of the hardware, we will provide timely repair/replacement/refurbish option.

Warranty or Service plan be based on the LIMITED WARRANTY guideline.  There will be few restrictions as Bitcoin Mining Hardware is a specialty item with very specific operational condition is needed.  such as temperature/humidity/dust and etc..

DOA item, we wlil honor refund as long as customer return it to us and confirmed it is DOA.  (Damages caused by the carrier, please report it to the carrier at the time of the delivery to qualify for refund or immediate replacement.  You have option to refuse delivery if the package is visually damaged to the point you do not feel comfortable dealing with shaking the box, looking for any broken possibility)

This be sold from https://www.bitmainwarranty.com  - Legal Entity is Different from https://www.bitmain.com

S7 has built in cgminer so no special software is needed.  It is sha256 based hardware so you can use it on other SHA256 coins!

Are you hashing with 2 hash PCB in the case instead of all 3?

main page screenshot and "miner status" screen shot and possibly the LED light indicator photo or cellphone video?

Its either something simple or hash PCB may be damaged. also, please take picture of the fan connector area.

@Biffa,

There is no way to diagnose without really testing the hash PCB.  Replacement be $500-$600 per hash PCB.  If its not repairable in Denver, its not repairable in Hong Kong or other way around as well.

S9 repair cost we have seen so far range from $0 to $300. ($0 being range from misdiagnosed by the customer on good parts to manufacture's defect that was replaced upon inspection and some circumstantial exceptions granted to original warranty item which is very rare.)

Also, if you are using the original shipping box, for USA customers, we can offer prepaid discounted shipping label for $18 per S7 or S9 unit to be returned to Denver, Colorado.  (Other-way to Customer be $25 per original shipping box) *$18 price is if paid by BTC.  Paypal payment on shipping label be  higher.

Repair Cycle Preview.

Most UPS delivery are incoming in the afternoon.  By the next day or the following day, customer will receive notification of status if fixable and if so how much is the price.  (Estimate does not change even tho it was discovered the further complications may require additional repair)

Some repair may be finished the same day or the next day, some may take about a week.  (Near dead or extremely damaged item with really not much chance of repair,can be placed on repair at available basis)  If the item is not repairable, you will be asked to pay the return shipping and everything be returned to you.

No repair ticket be needed, simply email your contact info and problem you are experiencing to  support@bitmainwarranty.com and include the auto generated ticket number such as #1234 inside the returning package and one of the techs will contact you when the box is assigned to him/her.

*If the package contents arrived damaged, you'll receive photograph of the content of the package.  If the poor packing of the content result the damage even tho the exterior packaging was not visually damaged, we can not offer false statement to your carrier that content was well packed to meet international shipping standard for such weight and content materials.  

@Biffa

You can send in S5, S5+, S7 and S9 for repair by fee to Denver, USA location.  Its all depends on the damage and what is needed for the repair.  There is no flat repair fee as each case is different.  

If you send in the unit that has original warranty remaining, there still be a fee for the repair, or you can send them to Hong Kong and request warranty service from Hong Kong. (usually the repair expense is cheaper than total expense and lost mining time you may experience when you send it to Hong Kong)

If you use BitmainWarranty.com as your repair solution with the unit that has original remaining warranty period, your remainder of the warranty period, be eligible to be serviced from USA or 30 days from the repair shipout date from Denver, whichever the longest.  

If the unit is purchased from Bitmainwarranty.com site, then you will have option of receiving full warranty service within USA, Russia, Ukraine, Venezuela or EU Region.  (EU customers will have the same 90-day localized warranty with up to 2 years of repair parts availability guaranteed)

REPAIR SERVICE REQUEST from BitmainWarranty.com does not need a full form be filled.  Simple email to support@bitmainwarranty.com and you will receive a ticket number in response.  (Please include a piece of paper with the TICKET Number and possibly write down the number at the bottom of the box outside)

*damages from poor packaging or damages in transit, we can not be responsible for the loss. Please package each PCB with 4-6 wrap around and separate each PCB with cardboard in between, so no PCB heat sink hits each other while in transit.  (Also, if you are in Venezuela, heavy duty PCB packaging box with bubble wrap is available for purchase, or you can ship them to Merida, Venezuela and it will be re-packaged and then send to USA for repair and returned to you via Local DHL delivery.  (This method may save you the damage in transit risk, however, it may take a few days longer in total transit time as we consolidate shipment)

Time for reboot, if that does not help, possibly reset the unit to the factory default, then power it off, and power it back on, and upgrade to the newest firmware matching the original frequency, 550, 600 or 650!

good luck

You probably needs a new control PCB set in this... Return to seller if it was via Ebay, or ask Seller to get you the replacement Control PCB set.  Im sure its cheaper for the seller to send you the replacement Control PCB set with BBB than to deal with Ebay Return.

One thing could be the fan power connectors could be in the long plug positions.

Make sure the front Fan is in FAN1 and the rear fan is in FAN3 position

PICTURE HERE

If the fan connectors are in the correct position, please make sure the both fan(front & back) are functioning.  Sometimes if one fan works, the other fan may spin due to the air pressure but may not be functioning. 

If the fans are working correct, then your hash PCB needs repair.  If it hash at the initial power on, you may want to get it fix while it is still fixable.

If you are in USA you can ship it to Colorado, or you can send it to Hong Kong for repair.

Can you share the screen shot of the main control panel page immediately after you log in to your S9?

Thank you!

@Xircom,

S9 works on any pool to include P2pool!!! 

https://bitcointalk.org/index.php?topic=1493601.msg15147339#msg15147339

S9 Short Video - how to setup video to follow later today!