Ah, so the reverse fixture also counts in this round Tornike? the Jackmate Fantasy page is letting me choose a new team of 6 tho 🤔 i'm sure my lineup for this round got confirmed but it's not showing up now, maybe the system is still updating or something - As @buwaytress said the picks made for the round are kept until the last match of the round of 16, leg one (Monchengladbach vs Man. City). All the predictions that are being submitted right now will be intended for the second leg of the round. - Tornike |
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BRAINSTORMING FANTASY: Congrats to the ones who have chosen Kylian Mbappe as a caption and a team member. Now you're way ahead of the competition - but of course things might change in reverse. - Tornike |
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The support team at FJ has lost it. I asked for a small withdrawal of around 0.0053 BTC, and they replied that i need to reply to their email to confirm processing it. I replied but they immediately blocked my account and now asking for information that i cannot access without logging into my account! Why do you need my mobile number? I never even gave it when registering my account at FJ!?
What gives? Why are you trying to scam me off this small amount? Have FJ become so miniscule that they are trying to scam their users of such small amounts?
- Hey there, thanks for sending out the feedback. Let me me know your username so I can get involved with the case accordingly.  - UPDATE: as for now, we cannot identify the actual owner of the account as high security standard is activated for the safety reasons. We might have a case of dealing with possible account hacking, in order to get the funds out, we need to identify the person to make sure he/she's the true representative of the on-going event happening onto the user end. All good once all the information is in, you will be able to withdraw the funds. Please be in contact with the customer support team, they will take care of this no matter what. Why do you need my ID? What are you going to verify it against? I have not submitted any ID at the time of registration! - replied via DM - no worries, we will get it sorted out.  |
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The support team at FJ has lost it. I asked for a small withdrawal of around 0.0053 BTC, and they replied that i need to reply to their email to confirm processing it. I replied but they immediately blocked my account and now asking for information that i cannot access without logging into my account! Why do you need my mobile number? I never even gave it when registering my account at FJ!?
What gives? Why are you trying to scam me off this small amount? Have FJ become so miniscule that they are trying to scam their users of such small amounts?
- Hey there, thanks for sending out the feedback. Let me me know your username so I can get involved with the case accordingly. - UPDATE: as for now, we cannot identify the actual owner of the account as high security standard is activated for the safety reasons. We might have a case of dealing with possible account hacking, in order to get the funds out, we need to identify the person to make sure he/she's the true representative of the on-going event happening onto the user end. All good once all the information is in, you will be able to withdraw the funds. Please be in contact with the customer support team, they will take care of this no matter what. |
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Community update: As stated earlier, we've given an OP a time frame of 2 weeks from the point of us requesting to go through KYC. After trying our best to give him a notice multiple times, the offer was rejected - despite the fact of us promising him getting a stake or a win. Our team is taking an action of terminating the account along with the funds for the reason of not being able to provide all the crucial information needed to complete the standard procedure within the given deadlines. The decision is final, all the requests regarding recovering the account will not be accepted as the actions taken from our end compiles with the Terms and Conditions of FortuneJack's properties. We think it's the only way to end the discussion as none of us was benefiting from it, plus the user him/herself wasn't interested in collaborating, never showed the goodwill as a whole to positively end this case. - 7.7. You are obliged to submit to the Company all KYC and CDD documents requested by the Company during 14 (fourteen) calendar days after the request is made by the Company. If You do not meet the set deadline the Company shall have the right to block and terminate Your Account and confiscate all funds available on Your Account. - 7.9. As the End User, You hereby consent to be duly aware of the Company’s Customer Due Diligence measures to be applied to You whether the Company suspects any of the suspicious customer activity requiring further inquiry and investigation, that You agree to be bound by the Company’s policy to access, monitor, process Your personal information based on the requirements set out in Section 7. If you do not comply with the respective KYC and/or CDD requirements set by the Company or if the Company, as a result of KYC Procedures and/or CDD Measures, discovers that You are in breach of any provisions of this Agreement, the Company reserves the right to block and terminate Your Account and confiscate all Your funds available on Your Account. - Attaching the quotes from the section of our Terms and Conditions for the ones are interested in. |
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I think it won't be bad if we are a little bit enlighten by FortuneJack.
I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?
I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).
I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?
For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.
EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.
- Hey @shield132, We clearly stated that the funds will be released in the case of going through the KYC. Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked. We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth. Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in. - Team FJ You said the funds will be released but not exactly how much, a stake amount vs the winning amount is a very big difference - so which one will it be exactly? This is something I need to know in advance and is a very fair request. I can promise you that I'm not involved in any kind of fraudulent activity and have done nothing wrong or suspicious in this situation. I'm just personally against doing KYC because it greatly exposes my privacy and I would prefer to keep my identity anonymous and not share it with a gambling site from overseas who I know nothing about. This is nothing personal against you - I'm just simply against doing KYC online in general with non-government organizations. Most people may not care about sharing their personal information like that, but to me it is extremely important + confidential information that I am not comfortable sharing with you or any online crypto gambling site. All I can say is that I'm in my 20s and that I'll only planning to use the winning amount to pay off my student debt & maybe also go on a trip with some friends. I would greatly appreciate it if you can respect my thoughts on this and honor my bet the usual way as you do with every other user on your site. - We will not be changing our decision as it should not matter for you if everything is fine on your end. This is our last time us recommending you to accept the KYC. We will be taking an action and terminating your account in a few hours/mins from now. Please act responsibly and take immediate action as afterwards there will be nothing to discuss. |
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I think it won't be bad if we are a little bit enlighten by FortuneJack.
I want to know, in case I decide in my life to register on FortuneJack and I have a case similar to EpicChamp, what will happen?
I understood that you want KYC for further decision and that happens in businesses, it's a legitimate request from your side according to your laws (I am against KYC overall and have a lot of arguments but it's not a subject to discuss at the moment).
I want to know, why can't you directly say whether his funds will be fully returned or not? Why do you need KYC at first to decide your answer?
For me, this task, as a (probably) potential user for FortuneJack, seriously stops me and makes me think twice about whether the FJ is the right place for me to gamble or not.
EpicChamp
The more you talk about KYC, the more suspicious it looks overall and I guess that's making the situation even worse.
- Hey @shield132, We clearly stated that the funds will be released in the case of going through the KYC. Our team strongly believes in a fact that in case us revealing the amount in advance, things would go in the wrong direction. Meaning that, after spending approximately 2-3 months in total, trying to find a spot place with the customer, none of those worked. We tried to fit the needs of the customer, but got denied by the user end and therefore got insulted without any actual proofs. It would be close to impossible for us to imagine where this case would go if we decided to tell things in advance, as the past shows the truth. Most commonly, the users never decline the KYC request. According to the past, the vast majority of the customers who did cancel the request were involved in some sort of fraudulent activities (we don't say that the OP is among them) - to summarize: FJ as a company needs to work transparently and operate legally without breaking any laws in the countries that we specialize in. - Team FJ |
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JACKMATE FANTASY IS BACK! You know what day it is - Jackmate Fantasy is back! So is Champions League - hours behind its kickoff. I think, it's a good time to get your predictions in. Meanwhile, to make things interesting and as excited as it was during the launch we've decided to offer another opportunity for you to win some free bets! So-called mini challenge will be evolving around the match: Barcelona versus Paris Saint-Germain F.C To participate: ▪️ guess the exact score of the game (for example: 1-2, 2-0, etc) ▪️ reply with the answer and a FJ username ▪️ only one reply per used allowed - no edits, please We will be announcing 3x winners in total - each will get $10 FREE BET Only the first three correct answers qualify for the credits. Let's get the momentum going - time is ticking - hurry up. - Tornike |
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Guys, please do not forget Champions League is back tomorrow. We all are still probably competing in the UCL contest for Jack Mate. I never won anything but I believe there is still a chance to win freebets for the knockout stages so good luck to everyone!
Surprise winner or Bayern all over again?
- We will be making an official announcement soon about the Jackmate's return, stay tuned. - As for the @EpicChamp's case, if it's the last decision of yours - we will be terminating accounts/funds by the end of the day. |
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Hello ,
I have a pending withdrawal from yesterday night . Live chat said that sometimes payments are stack and you have to wait tomorrow for relevant team to check. Are you able to help about it or i have to wait ? Its weekend, there are alot of matches and i cant use my account with this issue , thats why im asking.
Hi again , I sent pm about it. Regards.. - Checking back, withdrawal is already sent out - please see the details on your end. Hello?! Can you answer my question or not? Why do you keep ignoring my questions or trying to hide important information from me? Please show some more respect and answer my questions so I can make a clear decision. you are the one who has no respect here , You had been asked for KYC for weeks now yet keep on asking the same question over and over again. You are lucky that FJ is still entertaining you up to now while you keep ignoring the fact that they have the rights to ask for KYC as the TOS is concern and you must comply or Leave your case behind. I don't know what's behind the KYC denial? If you read my posts previously you'd know why I refuse to do KYC, it goes against my personal values and is a complete violation of my privacy. Even more than that, it is completely unnecessary in this case and demanding it from me with a time limit is completely disrespectful and an absolute joke. I signed up for a CRYPTO bookie like FJ for a reason - not to share my KYC if I ever want to withdraw my own fucking money that I win. And I heard from many people + they confirmed it themselves that they almost never ask their users to do KYC, so why pick on me and ask me to do it when this is a normal situation and is not different from any other bet and I've done nothing wrong or suspicious on my end? I don't know ANYTHING behind who the heck FJ is or who is running it or how they would potentially plan to use this personal information for. Safe to say I do not trust them with my personal information; and giving it away puts me in an extremely vulnerable position that I never want to be in. That's the whole point of using bitcoins & blockchain to make transactions between 2 parties in the first place - to exchange transactions online & to do it anonymously without any 3rd parties or having to share personal information or get permission from officials. Funny how they call themselves a bitcoin or crypto bookie yet ask for KYC without any valid reason, what a joke & irony this is! - It's up to you to decide - as it seems you're not quite interested in collaboration. There's nothing to be done if there's no goodwill from your end. We will not be notifying you until the deadline comes as it makes no sense + you've started insulting us and we're not going to ignore the rudeness. |
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Hello ,
I have a pending withdrawal from yesterday night . Live chat said that sometimes payments are stack and you have to wait tomorrow for relevant team to check. Are you able to help about it or i have to wait ? Its weekend, there are alot of matches and i cant use my account with this issue , thats why im asking.
Hi again , I sent pm about it. Regards.. - Checking back, withdrawal is already sent out - please see the details on your end. Hello?! Can you answer my question or not? Why do you keep ignoring my questions or trying to hide important information from me? Please show some more respect and answer my questions so I can make a clear decision. - Questions regarding KYC have been answered multiple times. By accepting the terms and conditions, we're eligible to ask for the KYC at any point of gambling on our platform. Credit will not be disclosed as mentioned earlier, at this point, you're still eligible for a stake or win amount. Please hurry up to make a decision - a few hours left until the deadline. |
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Hello ,
I have a pending withdrawal from yesterday night . Live chat said that sometimes payments are stack and you have to wait tomorrow for relevant team to check. Are you able to help about it or i have to wait ? Its weekend, there are alot of matches and i cant use my account with this issue , thats why im asking.
Hi again , I sent pm about it. Regards.. - Checking back, withdrawal is already sent out - please see the details on your end. |
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Hello ,
I have a pending withdrawal from yesterday night . Live chat said that sometimes payments are stack and you have to wait tomorrow for relevant team to check. Are you able to help about it or i have to wait ? Its weekend, there are alot of matches and i cant use my account with this issue , thats why im asking.
- Hey there, let me know your username, will be checking it for you right now. Unfortunately during the weekend's demand is high and the team takes some time to manually check some of the transactions. |
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The amount of the credits will not be/cannot be disclosed until KYC procedure gets completed.
Once again, recommending to accept and go through it within 24 hours.
Approximately tomorrow this time, most probably we will be terminating the funds along with the account.
Please take this into consideration so no unexpected event occurs that might not be changed afterwards.
-
Team FJ
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Community update:
@EpicChamp - you've less than 48 hours left to go through the KYC to be eligible for claiming the rewards.
Please get in touch with the team via email so we can start the procedure in time.
In case you rejecting the request, most likely we will have to terminate your account along with its attainable rewards after the deadline comes.
Cheers,
I am STILL waiting for you to answer my previous questions first before making any decisions. Why do you keep ignoring it without giving me any clear explanations? I want to know 3 things: 1. Why exactly you are asking me to do KYC? What is the reason for it and in what way will this information be used + what for exactly? 2. What will happen if I decide to do KYC afterwards? What amount will I receive exactly? Please don't tell me that this will be based on my KYC information, because that has nothing to do with this case and should not play any factor in your decision. 3. Why am I being forced to do KYC when in 99% of cases like this (during regular sport bets where there were no issues in the live games/matches) it is not being asked for other users? I truly believe that a simple case like this can be solved without the need for KYC, and I would like to discuss how we can make it happen. If that means compromising on my winning amount, then that's perfectly fine with me as well. (And once again, it is also the main reason I signed up for your site in the 1st place instead of a more popular fiat bookie - to keep my identity private, unless you actually suspect there were fraudulent activities involved). I am waiting for you to respond to all these 3 questions before I can decide to do anything, so please reply back to me soon so I can let you know what I think and make a clear decision. Thanks! - To summarize: #1 and #3 questions are the same. 1-3. Please ready the above-commented answers - we've already replied to this question multiple times and not going to repeat the same once again. Not to mention, all the registered users might be asked for KYC at any point under no circumstances, whatsoever. 2. You will be either getting a stake or a win. |
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Community update:
@EpicChamp - you've less than 48 hours left to go through the KYC to be eligible for claiming the rewards.
Please get in touch with the team via email so we can start the procedure in time.
In case you rejecting the request, most likely we will have to terminate your account along with its attainable rewards after the deadline comes.
Cheers,
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A month ago I'm join as participant on Discord promotion held by @Hhampuz.
In sort story, I got free spins slots then win around 10$~. Then I play some BlackJack with final 100$ (not really remember valued on BTC).
I do withdrawal then they rejected and my account suspended.
The suspend on the grounds I have multiple accounts (It's not about I'm abuse promotion, I never do it), Those all accounts are not mine, but It's probably connected by IP. In my country we can't have special of IP or privacy.
They are IP are shared.
I'm not sure would to apply some scam accusations, since those are free spins, but In other things, they already denied my to playing anymore.
Just want to share. Please consider to playing at Fortunejack, wish you have no such experience like me on future.
- Hey there, I did double-check the ins and outs of your case. Unfortunately, there's nothing I can help you with as you're account violates the terms and conditions policy. More specifically speaking, your username has been associated/linked with other accounts registered/operated at FortuneJack. The proofs on our end do contain sensitive data, including IPs, email tags and usernames. If there's a need for providing them to the community (if you allow us to do so - of course) - we can showcase them all here. Cheers, |
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I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?
At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.
I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.
I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.
Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.
So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.
I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.
I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!
No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision. - Tornike Then please answer my question instead of keeping on ignoring it as if it doesn't matter. Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full? Because right now the aftermath is not clear to me at all. - Please read the above-mentioned replies from our end regarding the requesting the KYC. As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure. Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive. I want to make sure, will all the new accounts on Fortunejack when they want to request withdrawal will have multi account case? and finally ask for KYC? it's kind of a way to force all customers to be KYC, right? wouldn't it be fairer to ask the customer to make KYC before making the first deposit  so no one feels trapped. BTB88 does this so there is no KYC then no deposits or games. - Hey there, thanks for the feedback. The simple answer would be no - not all the customers are required to go through KYC. Not to say, the vast majority of the customers are never required to do so - as mainly it depends onto the case the user is involved in - if it's sensitive in terms of business relationship, then it might be indeed crucial to get it done. |
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I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?
At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.
I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.
I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.
Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.
So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.
I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.
I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!
No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision. - Tornike Then please answer my question instead of keeping on ignoring it as if it doesn't matter. Also, suppose I DO end up doing KYC - what happens next? Will I receive my win in full? Because right now the aftermath is not clear to me at all. - Please read the above-mentioned replies from our end regarding the requesting the KYC. As for the second question, the upcoming decision will be surely influenced by the outcome of the Know your Customer procedure. Either we will be crediting the stake or a win - but for now we cannot choose the one as it depends onto the results we receive. |
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I understand you have the "right" to ask for KYC, but are you saying that you suspect that I did something suspicious here? If so, what exactly you think I did in this situation that you find suspsicious?
At the end of the day, I truly won this bet 100% fairly at very reasonable odds that were given to me at the time, which I found to be very fair when placing the bet, because the match was very even without any clear favorites.
I still don't understand why my player dropped as much as he did after a few hours, but that's not my fault that this happened or up to me to decide/control. I really don't believe that I deserve to be forced to do KYC in a situation like this where I've done nothing wrong at all.
I appreciate your cooperation & willingness to change your decision, just to me this is very confidential information that I (and several other members here) don't believe is necessary to be used or shared to solve a normal situation like this.
Some people might not really care, but to me this is a very important + sensitive topic, and I don't believe it's right for me to be forced to share my personal information with an organization I know nothing about, which goes against my personal will.
So I kindly ask you to solve this case without the need for KYC because there's really no need for it, and because I'm personally against sharing my personal ID with any company online - it's nothing personal against you, this applies to any company online in general. It's just something I'm not comfortable with and doing so would completely expose my privacy in a way that makes me very vulnerable. This is also exactly why I decided to sign up + bet with a crypto site like yours instead of a regular/popular fiat bookie, for the sake of privacy.
I know this can be fixed without KYC, and I would really appreciate it if you can cooperate with me on that. And if that means compromising on a slightly smaller winning, then that's fine with me as well.
I really look forward to fixing this soon so we can all move on from what happened already and not have to talk about it anymore - thank you in advance!
No updates will be made regarding the KYC request - please stop spamming the same inquiry all over again, as it doesn't/will not influence the decision. - Tornike |
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