Hello Ahmed.
Unfortunately, you left me no choice but to do this considering you haven't done what you said you would in the last ticket, and in the one I still have open, you haven't even responded.
https://gyazo.com/6e61206962ab241e7b060de4ff989594https://gyazo.com/fdd9205e25e57199b09fbb300bb63715https://gyazo.com/ff33a1214b23bb2cd595f91e6d086f0bhttps://gyazo.com/b0b8908c0648a7551335306947f2fb2fhttps://gyazo.com/6f1ad994ae7f19c11c444869d24a7357https://gyazo.com/b1c93e3880f50f8bbabd242ebfeb8f7bhttps://gyazo.com/c0b172ad58e65dd1b5c5bdc9aeb56d0fI have had to start 5 tickets within my FIRST WEEK with Betarigs.
Here is #5
https://gyazo.com/e78b140f8a024f806f587a6de460ec68Here is the rig, and my current status being tied up because they offlined during rental, and you seem to want to refuse to fix it, and refuse to respond to me.
https://gyazo.com/d8f760f5161795f76e7c055a4f75e20ahttps://gyazo.com/a9d7bf472bc7c1cd94200ff149a9d7adhttps://gyazo.com/e31e8ed3ad83601b937e8540013c1c56https://gyazo.com/b4a39d4d00c4e7fdf1615d34ce493741Please don't try saying that ltc.ghash.io is unstable, either. I think you'll find more than a few vocal people who know better.
Just so people know I'm not kidding, the timestamps are on the ticket, and how long it's been since I've written it. "Pics, or it didn't happen..."
https://gyazo.com/d444d6de4d8c17f37c9506b861bc8f70---------------
Now, because the pictures don't tell the entire story:
I started with Betarigs a little over a week ago, and my initial deposits didn't even credit for a whole day. I had to write a ticket with the blockchain info to get them credited.
I tried sending funds from my account to my wallet, because obviously, I didn't trust them at this point. I couldn't. I finally decided to rent rigs to 'pay myself back'.
Then I ended up renting several rigs, and noticed that after 5 rentals, I couldn't access any of the rig pages. Error 500. I kept getting similar errors in Firefox and Safari.
After one those rigs finished their runs, I ended up being able to see them all again.
I was slowly but surely clearing out my wallet, and now I have this: A rig that offlined 3 hours into the rental, which was supposed to run for 3 days, but has instead been locking things up for 6 days. I also have a ticket I wrote to you over 2 days ago which you have yet to respond to, even with a cursory, 'I'll look into it."
When I see someone else having withdrawal issues, and you saying you have bitcoin issues, I really start thinking the absolute worst, but that could easily be me letting paranoia kick in.
Dear AhmedI have desperetely been trying to withdraw my coins from betarigs since the last 7 days, without succes
I need you to manually process my withdrawl,please check
ticket 882https://gyazo.com/7251ef35ac223329f4810eb52f9de2ccWhy are you igoring my withdrawl request ?
I know you can process it manually! Experiencing issues with our bitcoind again which i cant seem to fix right now. I'll try my best to get it fixed, i'll continue processing withdrawals via tickets
Ahmed
I'd like you to resolve this please. The reason I've had to take this public is that I've had no response to my ticket, and the one you did respond to you have yet to make good on. If it won't get cleared in private, I'll let the court of public opinion have at you. Plain and simple.
-Patrick
