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[cryptomaniac_xxx]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

Question though:

Do you have funds in the casino before it was closed?

I'm asking because that could be one reason why you are a bit sad and disappointed. But the thing is that Bitsler says that you can open a account with the same email so why are you then down? I think some casinos have this kind of policy to clean up the users account that has been inactive for many years. And it could be under regulatory laws for them to do that. And like this abandoned accounts could be a target for some hackers to exploit.

[logfiles]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

https://www.talkimg.com/images/2026/01/20/UNTfHc.jpeg

They talk about closure of inactive/dormant accounts in their term of service so you really can't fault them. I believe there was no balance left in there by the time they decided to close your account.

Also if you were not betting so much using the account, then you should feel so sad about the account VIP status.

[mirakal]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

https://www.talkimg.com/images/2026/01/20/UNTfHc.jpeg

They talk about closure of inactive/dormant accounts in their term of service so you really can't fault them. I believe there was no balance left in there by the time they decided to close your account.

Also if you were not betting so much using the account, then you should feel so sad about the account VIP status.

I also have a Bitsler account since it’s one of the older casinos, so I’ve used their platform before. Whenever I decided not to use it anymore, I always made sure to withdraw my funds first. They did send an email about account closure, but that wasn’t really an issue for me since I wasn’t using it anyway.

So just last December, I opened a new account using a different email, this time signed up through Gmail, and I was able to log in instantly. I only use the casino occasionally now since I already have a lot of new favorites, but Bitsler is still solid in my opinion, especially being one of the older and more reputable casinos around.

my case, VIP level is low.

[jcojci]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

Casinos can closed inactive accounts especially if you are not login for a long time. But you should be glad because Bitsler allow you to register new account. You can tell your situation to supports so they will not flag you for multiple account and you can playing gambling without a problem.

It is written in their TOS so we must know this and not feels sad if they closed our accounts.

[ultrloa]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

Casinos can closed inactive accounts especially if you are not login for a long time. But you should be glad because Bitsler allow you to register new account. You can tell your situation to supports so they will not flag you for multiple account and you can playing gambling without a problem.

It is written in their TOS so we must know this and not feels sad if they closed our accounts.

Yeah this is really happening and we can't blame the casino because they also have certain rules to follow. But since they advice that he can create new account under that email well I guess that is the only option he can do.

Also another reminder to read their TOS to know their rules.

But if he want to create new account under the same email much better if he contact their support first. To make them aware about he's intention to sign up new account to avoid any potential conflicts or other problems.

[Mahdirakib]

~ But if he want to create new account under the same email much better if he contact their support first. To make them aware about he's intention to sign up new account to avoid any potential conflicts or other problems.

There won’t be any problem if he creates a new account using the same email address or a different one. Casinos generally allow users to re-register if their previous account was closed due to inactivity (dormant account). This is also stated in Bitsler’s terms:

3.1. In order to register an account (an "Account") with us you hereby agree, warrant and represent that at all times when using our Services: ~snip~
(k) You have not previously had an account closed by us for any reason (other than by reason of it becoming a Dormant Account or upon your request subject to our Responsible Gaming Policy).

There is an exception for dormant accounts. Also, the message clearly says that the user is allowed to create a new account with the same email.

[panjul07]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

Question though:

Do you have funds in the casino before it was closed?

I'm asking because that could be one reason why you are a bit sad and disappointed. But the thing is that Bitsler says that you can open a account with the same email so why are you then down? I think some casinos have this kind of policy to clean up the users account that has been inactive for many years. And it could be under regulatory laws for them to do that. And like this abandoned accounts could be a target for some hackers to exploit.

Logically there are only 2 possible reasons why someone feel unfortunate of gambling account closure.
First is that the owner feel that he has still some balance in the account but this reason is not valid anymore since there is a written terms that bitsler may charge administration fee so even if he thinks that he has still some balance then I guess the balance is already gone to pay the administration fee unless his balance is huge.
Second is that the account is on high level on the VIP system but since he said that he did not use it often, I believe his account is not on high level.
By this fact, I do not see any reason why he needs to regret and feels unfortunate as he is allowed to create a new account if he wants to come back.

[ovcijisir]

I have some problem with promotional emails. I regularly receive them, but I decided to unsubscribe from them two weeks ago.

But for some reason I keep getting them even though I unsubscribed. Anyone has the same problem?

[virasog]

Casinos can closed inactive accounts especially if you are not login for a long time. But you should be glad because Bitsler allow you to register new account. You can tell your situation to supports so they will not flag you for multiple account and you can playing gambling without a problem.

It is written in their TOS so we must know this and not feels sad if they closed our accounts.

It's really good that after sometime when Bitsler closes the inactive account, they releases the email address associated with it. In this way if the gambler wants to return back to the casino, he do not have to use a different email ID and instead can use the same old one too.

Also in this case, he would not be accused of creating multiple accounts because his previous account has been closed permanently.

[cryptomaniac_xxx]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

Question though:

Do you have funds in the casino before it was closed?

I'm asking because that could be one reason why you are a bit sad and disappointed. But the thing is that Bitsler says that you can open a account with the same email so why are you then down? I think some casinos have this kind of policy to clean up the users account that has been inactive for many years. And it could be under regulatory laws for them to do that. And like this abandoned accounts could be a target for some hackers to exploit.

Logically there are only 2 possible reasons why someone feel unfortunate of gambling account closure.
First is that the owner feel that he has still some balance in the account but this reason is not valid anymore since there is a written terms that bitsler may charge administration fee so even if he thinks that he has still some balance then I guess the balance is already gone to pay the administration fee unless his balance is huge.
Second is that the account is on high level on the VIP system but since he said that he did not use it often, I believe his account is not on high level.
By this fact, I do not see any reason why he needs to regret and feels unfortunate as he is allowed to create a new account if he wants to come back.

That's what I'm also thinking why he he feels that way. I have some small balance is other casinos too but even if my account has been closed, I don't feel the same. It's just dust amounts though. And we also have to think on the side of the casino as well. I have gave some reasons, and if I may add, casinos clean up their servers as well with inactive account, sort of to save operational cost. Anyways, as said, he can open an account with them with the same email address, so everything is good for him.

[SilverCryptoBullet]

It's really good that after sometime when Bitsler closes the inactive account, they releases the email address associated with it. In this way if the gambler wants to return back to the casino, he do not have to use a different email ID and instead can use the same old one too.

Also in this case, he would not be accused of creating multiple accounts because his previous account has been closed permanently.

What do you mean by "release the email address associated with a closed account by inactive a long time"?

On casino, they consider users as people, not as accounts and if a person already had an account on Bitsler but it was closed by the casino by any reason like inactive or ToS violation, it's personal problem with the casino, not an account issue.

With ToS violation, that means the person was banned from the casino completely. It's not allowed to come back with another email and another account.
With account closure by inactive, perhaps there will be way to reactive the account by contacting Bitsler support. I don't think of what you said here, it's not logical and even not allowed to use a same email address for registering a new account.

[DeeppRockk]

It's really good that after sometime when Bitsler closes the inactive account, they releases the email address associated with it. In this way if the gambler wants to return back to the casino, he do not have to use a different email ID and instead can use the same old one too.

Also in this case, he would not be accused of creating multiple accounts because his previous account has been closed permanently.

What do you mean by "release the email address associated with a closed account by inactive a long time"?

On casino, they consider users as people, not as accounts and if a person already had an account on Bitsler but it was closed by the casino by any reason like inactive or ToS violation, it's personal problem with the casino, not an account issue.

With ToS violation, that means the person was banned from the casino completely. It's not allowed to come back with another email and another account.
With account closure by inactive, perhaps there will be way to reactive the account by contacting Bitsler support. I don't think of what you said here, it's not logical and even not allowed to use a same email address for registering a new account.

This whole debate is pointless.

Whether it’s a personal or account issue, you’re still locked out. Bitsler’s always been rigid with their ToS, and I’ve seen countless people try to dodge bans by making new accounts - only to get axed again.

Charging inactivity fees and eventually seizing balances just proves they care more about their profits than their users. Sure, they’ll email you after 90 days, but good luck getting your money back after the 14-day notice. It’s their rules or nothing.

[The Cryptovator]

I have some problem with promotional emails. I regularly receive them, but I decided to unsubscribe from them two weeks ago.

But for some reason I keep getting them even though I unsubscribed. Anyone has the same problem?

Have you self-excluded yourself from Bitsler? Or have you decided to leave it? If there is no difference between the mail server for promotional mail and basic mail, then likely you can't unsubscribe. If it's only mail server for sending mails then can't be unsubscribe. Otherwise Bitsler couldn't send you any emails, even if it's necessary.

If you decided to leave Bitsler, then you may request self-exclusion and ask to unsubscribe manually from the promotional mails. Often they use mail servers for sending promotional emails and have to ask support if self-unsubscribing doesn't work. Remember, you may miss some important emails if you fully unsubscribe.

[jcojci]

Yeah this is really happening and we can't blame the casino because they also have certain rules to follow. But since they advice that he can create new account under that email well I guess that is the only option he can do.

Also another reminder to read their TOS to know their rules.

But if he want to create new account under the same email much better if he contact their support first. To make them aware about he's intention to sign up new account to avoid any potential conflicts or other problems.

He can create new account under that email. But he must makes sure that he will not break the rules. We know that casinos can modify their rules following on what happens.

Reading their TOS is another thing he can do to know the update situation on the site because he was not used the site for a long time.

Maybe he will be ask to verify his account before he play.

It's really good that after sometime when Bitsler closes the inactive account, they releases the email address associated with it. In this way if the gambler wants to return back to the casino, he do not have to use a different email ID and instead can use the same old one too.

Also in this case, he would not be accused of creating multiple accounts because his previous account has been closed permanently.

Closing inactive account will be done by the casinos especially for those members who is not active anymore for more than 6 months. But if old members wants to register, they should asks the casino before they do it to avoid any mistakes.

If he can follows all procedures from the casinos, he will not accuse cheating the casinos. He will have time to enjoys his gambling activity.

[shield132]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

If I amn't wrong, they implemented this policy in 2017-2018. They did it because some users were leaving money on their accounts indefinitely and it's an additional expense for the casino and also an additional responsibility to take care of these accounts, so they decided to close inactive accounts after a certain period of inactivity. I think that it's enough to log in to your account once a year or something like that. I haven't deposited money on Bitsler for years, but I've logged in a few times during these years. My account was created in 2016, and it's still alive.

[Unsoldier]

It’s honestly a bit sad and disappointing to see this happen. My account got closed because it was inactive for a long time, and I didn’t even realize Bitsler had a policy like that. The last time I was active was back in 2023 when I was betting on dota 2. This is the first time I’ve had a casino account for so long, even though I didn’t use it often, and then it ended up getting closed. Kinda regret it and feels unfortunate.

If I amn't wrong, they implemented this policy in 2017-2018. They did it because some users were leaving money on their accounts indefinitely and it's an additional expense for the casino and also an additional responsibility to take care of these accounts, so they decided to close inactive accounts after a certain period of inactivity. I think that it's enough to log in to your account once a year or something like that. I haven't deposited money on Bitsler for years, but I've logged in a few times during these years. My account was created in 2016, and it's still alive.

Reading this, I can understand the frustration. Policies like this are easy to miss if you’re not actively using the platform.
I just hope that if an account was closed while it still had a significant balance, there’s at least an option to restore it or withdraw the funds after contacting support. It would be really unfair to lose money just because of inactivity, especially if the user wasn’t aware of the rule.

[Mahdirakib]

I have some problem with promotional emails. I regularly receive them, but I decided to unsubscribe from them two weeks ago.
But for some reason I keep getting them even though I unsubscribed. Anyone has the same problem?

I never tried to unsubscribe from the promotional email of Bitsler. They don't send the promotional emails regularly. So, I can't verify and tell you whether it is working now or not. Have you unsubscribed from the promotional messages by clicking on the 'unsubscribe button' of the email? Or have you done it from the settings page of your Bitsler account?

[bitmover]

I have some problem with promotional emails. I regularly receive them, but I decided to unsubscribe from them two weeks ago.
But for some reason I keep getting them even though I unsubscribed. Anyone has the same problem?

I never tried to unsubscribe from the promotional email of Bitsler. They don't send the promotional emails regularly. So, I can't verify and tell you whether it is working now or not. Have you unsubscribed from the promotional messages by clicking on the 'unsubscribe button' of the email? Or have you done it from the settings page of your Bitsler account?

I think it is important to fix this.

If I try to unsubscribe and keep receiving emails, I just report spam and block the sender.

It is important to respect users decisions to restrict emails or unsubscribe when requested.

[ovcijisir]

~

Have you self-excluded yourself from Bitsler? Or have you decided to leave it? If there is no difference between the mail server for promotional mail and basic mail, then likely you can't unsubscribe. If it's only mail server for sending mails then can't be unsubscribe. Otherwise Bitsler couldn't send you any emails, even if it's necessary.

If you decided to leave Bitsler, then you may request self-exclusion and ask to unsubscribe manually from the promotional mails. Often they use mail servers for sending promotional emails and have to ask support if self-unsubscribing doesn't work. Remember, you may miss some important emails if you fully unsubscribe.

I didn't self excluded nor left Bitsler, I just wanted to mimimize quantity of e-mails that I receive in my inbox so I decided to unsubscribe from e-mail promotions as much as possible. Among all the services from which I undubscribed was Bitsler, but for some reason I still get promotional e-mails from them. I don't have any funds left there so no funds are in risk if I miss some important e-mail.

~

~

I think it is important to fix this.

If I try to unsubscribe and keep receiving emails, I just report spam and block the sender.

It is important to respect users decisions to restrict emails or unsubscribe when requested.

Thanks for suggestion, but I want to have option to receive emails if I start using it again and subscribe again. If I report them as spam I won't see anything as I never check spam.folder.

~

I never tried to unsubscribe from the promotional email of Bitsler. They don't send the promotional emails regularly. So, I can't verify and tell you whether it is working now or not. Have you unsubscribed from the promotional messages by clicking on the 'unsubscribe button' of the email? Or have you done it from the settings page of your Bitsler account?

I clicked "unsubscribe" on the bottom from promotional email, which led me to settings, where I unchecked options for eeceivjng e-mails.

[len01]

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That's what I'm also thinking why he he feels that way. I have some small balance is other casinos too but even if my account has been closed, I don't feel the same. It's just dust amounts though. And we also have to think on the side of the casino as well. I have gave some reasons, and if I may add, casinos clean up their servers as well with inactive account, sort of to save operational cost. Anyways, as said, he can open an account with them with the same email address, so everything is good for him.

Maybe some people are wondering why I feel regret when my account was closed, and whether I still had a large balance or even a high VIP rank. For me, that Bitsler account was my only account, and it was the first one that I felt brought me luck when betting on dota 2 in the past, giving me winning streak.

It felt like a place full of good memories. That’s the reason I feel regret seeing my account closed, even though I didn’t lose anything and I can still register again using the same email. Still, the transactions I made in the past are something I can never see again.