Official Newbie BitInstant Support Thread (Active Customer Support)

[b4m125]

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

We're working to get to your issue in the support queue.  Thanks.

The issue I have is that you guys never sent me money... It's pretty simple... Could you tell me/us exactly what you are doing to solve our "issues?" and maybe when we can expect to see some kind of resolve?

[URSAY]

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

We're working to get to your issue in the support queue.  Thanks.

The issue I have is that you guys never sent me money... It's pretty simple... Could you tell me/us exactly what you are doing to solve our "issues?" and maybe when we can expect to see some kind of resolve?

We're currently experiencing some support back log as a result of our new beta site launching last week.  Most issues are resolved as they come in but it also depends on what type of issue you have.  Some issues are easier to solve and are resolved faster then others.

[Obama]

Bitinstant are scammers!

[Loser15]

my issue is an easy fix and it's almost been 5 days since i emailed bitinstant, tweeted bitinstant, and posted on this page multiple times...

[w00ly]

I've been getting "we are experiencing problems with one of our partners" error all day after completing step 2 as a guest. Tried different browsers, different computers, different operating systems, different internet connections, nothing works. Are orders on hold or something?

[skizzzel]

So im an idiot and i put my blockchain wallet # instead of the payment # in my order from bitistant and now my money is stuck in limbo...
please help...
ive emailed support and get the form response etc etc

 transaction id:   1abf024c-614d-4556-8715-e551afceff1e

correct payment address:   1PVP3wT4YijkDB1xmShF2RECXyMCsshxNt

[LGT06]

I PM'd you, URSAY. I have a cash payment that I made but I haven't received the bitcoin payment to my address yet. The details are in the PM.

Thanks.

[forbinsbird]

Are local cash payments on the BI site through Zip Zap to MtGox accounts back up and working yet, or are people still not getting anything?

[LGT06]

I PM'd you, URSAY. I have a cash payment that I made but I haven't received the bitcoin payment to my address yet. The details are in the PM.

Thanks.

Disregard that one, I have the bitcoins now. Thanks.

[anotheruser]

Had a transaction fail to Mt.Gox on 6/12/13 because I provided my account # instead of a wallet address.  I opened a support ticket and after days was asked to provide a wallet address.  I have provided a wallet address since 6/17  No one responds to my emails and my money has been sitting with bitinstant going on 9 days.  In an attempt to find someone to help I have found this forum.  If you are out there charlie...can you please help me...support ticket # 10815  i really need my money.  I have gotten so frustrated with this.  please help and respond to my emails to support...thank you in advance

[w00ly]

I've been getting "we are experiencing problems with one of our partners" error all day after completing step 2 as a guest. Tried different browsers, different computers, different operating systems, different internet connections, nothing works. Are orders on hold or something?

Just an update on this error, but it seems if you type a different name and phone number that it will go through

[Harry7139]

 I posted about my problem yesterday... I see many others finally getting their BTC here... but the only reply I've seen to my issue is to email customer service.. Are you kidding me? I have already contacted them 3 times with no reply... and no BTC yet... I am going to try this one more time so here you go..

Purchased BTC in the amount of $63.95 USD from Bitinstant on Tuesday 6/18/2013... Paid ZipZap $63.95 (Account #494275779) Within minutes they sent me confirmation that you have been paid.. A few minutes later I receive an email from you that you have in fact been paid but due to a "Transaction Failure" (Transaction ID: 9b4b3fc6-110a-432a-bfcc-8d56601b1db7 )  you did not fund my coin and someone would be contacting me to fix the issue. Who?  When?  This year?  I am using the latest MultiBit wallet and here is my address:
    
15cWkQhnu8BBUQnBoBcDy56rucnk6Eo92Q

Here is another :    1Phb1CSkTXnb4tv78JsXQgNCZeA1SyCcxg

My wallet is, and always has been, on line and synced..

I imagine I have 3 support tickets opened by now...but all I really want is my BTC... this will be my final request before I write this off.. so PLEASE PLEASE help a guy out and make me a returning customer....

Thank You

[anotheruser]

Still haven't received an email or reply today regarding my transaction from 6/12/13.  Bitinstant still has my money.  If someone from Bitinstant sees this...PLEASE HELP!  My support  Case #10815.  I have bombarded your email with replies and the address to send my coins to, with no luck.

Info Below:

Amount to Pay: $233.95
Account Number: 892004300

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi


Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.

Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4

Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon

[b4m125]

Still haven't received an email or reply today regarding my transaction from 6/12/13.  Bitinstant still has my money.  If someone from Bitinstant sees this...PLEASE HELP!  My support  Case #10815.  I have bombarded your email with replies and the address to send my coins to, with no luck.

Info Below:

Amount to Pay: $233.95
Account Number: 892004300

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.
Hi


Thank you for using BitInstant!

This email is to notify you that while received your payment successfully, we have encountered an error while trying to process your transaction at Jun 12 2013 22:09:09, meaning your order has currently failed.

Transaction ID: 54aa0e65-22ac-419e-a985-be1660fc1bc4

Level of Support is laughable and unbelievable...you are dealing with peoples money not just goods!
I sure hope someone makes this right real soon

Keep wishing...

[Droganan]

I am nothing but satisfied with BitInstant's service. There are delays sometimes and that happens with everyone as there will be bugs or kinks but they get it resolved eventually if they know about it! They can't resolve your issue if you don't properly inform them about it. The lack of communication? They're processing orders! Let them work so we can all enjoy a truly instant service.

[anotheruser]

I understand that, but they have known about it and have had my support case since 6/12.  I have sent replies to their email everyday since then, multiple times a day and do not get a response.  I can understand delays, but over 9 days when all they need to do is send my money that they have to the address I provided is unacceptable.  But I am glad to hear that some people are getting service and are satisfied, wish I was one of them

[ericrulz]

Hey guys, I've read a lot through this forum and I'm still getting this "We are experiencing problems with one of our partners, please try again later." I've had this error for over 2 weeks now. Is there any way of getting around this? Also note I can't do a bank transfer or use mtgox.

[chachachazippo2]

Unfortunately since Bitinstant was no help to me I issued a refund from zip zap. After my money was held by Bitinstant for over 2 weeks I've finally had enough. Once Zip Zap contacted Bitinstant in regards to my issue which was due to Bitinstants Beta site Bitinstant had the nerve to tell ZipZap it was my fault due to a wrong account number. Coinapult also lied to Zip Zap stating that they have contacted me and I have yet to reply. This is completely false! Bitinstant claims to have contacted Coinapult for me and on top of that I contacted Coinapult on my own twice. This has been a terrible experience in dealing with Bitinstants business and customer support. I hope you guys can eventually get your issues resolved because right now your company is damaging the credit and idea behind the bitcoin.

[Loser15]

Had a transaction fail to Mt.Gox on 6/12/13 because I provided my account # instead of a wallet address.  I opened a support ticket and after days was asked to provide a wallet address.  I have provided a wallet address since 6/17  No one responds to my emails and my money has been sitting with bitinstant going on 9 days.  In an attempt to find someone to help I have found this forum.  If you are out there charlie...can you please help me...support ticket # 10815  i really need my money.  I have gotten so frustrated with this.  please help and respond to my emails to support...thank you in advance

same exact story bro case #13732

[PuertoLibre]

@ BitInstant

Refund my BTC. This is the third of fourth time I have told you to do so.

Order: df07ed15-e31f-48be-9d0f-da85a3a59c58

Day 10 or 11 I forget which...