Official Newbie BitInstant Support Thread (Active Customer Support)

[fanfare]

URSAY,

I've attempted to send mtgox to vouchx, but there was an error with the transaction.

QuoteID: 66d96c92-92ac-4ce0-8e67-e86bc5535744

"Gox ticket deposit failed"

please help.

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[URSAY]

URSAY,

I've attempted to send mtgox to vouchx, but there was an error with the transaction.

QuoteID: 66d96c92-92ac-4ce0-8e67-e86bc5535744

"Gox ticket deposit failed"

please help.

Please log your issue at bitinstant.com/contact

After that you are welcome to pass me any info so I can look up your case and try to help. 

[fanfare]

hey.. reported the situation to contact. is this something to be worried about? i've never had a problem going from mtgox>vouchx before this particular transaction.

[URSAY]

hey.. reported the situation to contact. is this something to be worried about? i've never had a problem going from mtgox>vouchx before this particular transaction.

We're working on your situation I hope to have a resolution for you shortly...

Sorry for any delays.

[xerces8]

I reported an issue and got an email which had this at the bottom:

Follow this link to view the status of your case and add additional comments:
http://support.bitinstant.com/customer/portal/private/cases/5557


But that link just shows me the front page ( http://support.bitinstant.com/ )

I'm confused about that. Is it some transient error (is the same for several days now) that will "fix itself" in a while? Or is something really wrong?

Regards,
David

[URSAY]

I reported an issue and got an email which had this at the bottom:

Follow this link to view the status of your case and add additional comments:
http://support.bitinstant.com/customer/portal/private/cases/5557


But that link just shows me the front page ( http://support.bitinstant.com/ )

I'm confused about that. Is it some transient error (is the same for several days now) that will "fix itself" in a while? Or is something really wrong?

Regards,
David

Hey...your issue IS logged and we will contact you when we need more info.  Sorry for any confusion.

[CryptoVortex]

I had the EXACT same problem at almost the same time.  Previously, I had used the 6-digit number that MtGox initially gave me when I opened the account.  Then Bitinstant changed their interface so that it specifically requests an M_______X account number at about the same time that MtGox, without informing its customers, changed the format used for their account numbers.  I'm suspicious that MtGox may have intentionally changed the account number format so that they could embezzle funds in this way. 

If you did manage to find a resolution to this problem, I would obviously be very interested in hearing about it.  If not, then I will continue trying to find others who were robbed in the same way.  Together we would at least have more leverage.

Can I get your email so I can verify that your issue was logged at bitinstant.com/contact ?

Ursay, thanks for your reply.  The original support ticket (on April 15) was ticket_1xD202420813cNYA.  Subsequent emails from Bitinstant support all included the identifier [BWJ-EJXOA-604] and the original OrderID (dd887e40-dcca-4723-b0b3-1a7ee02f466f).  If you still need it, I will be happy to send you my email address directly but prefer not to post it to the forum.

[URSAY]

I had the EXACT same problem at almost the same time.  Previously, I had used the 6-digit number that MtGox initially gave me when I opened the account.  Then Bitinstant changed their interface so that it specifically requests an M_______X account number at about the same time that MtGox, without informing its customers, changed the format used for their account numbers.  I'm suspicious that MtGox may have intentionally changed the account number format so that they could embezzle funds in this way. 

If you did manage to find a resolution to this problem, I would obviously be very interested in hearing about it.  If not, then I will continue trying to find others who were robbed in the same way.  Together we would at least have more leverage.

Can I get your email so I can verify that your issue was logged at bitinstant.com/contact ?

Ursay, thanks for your reply.  The original support ticket (on April 15) was ticket_1xD202420813cNYA.  Subsequent emails from Bitinstant support all included the identifier [BWJ-EJXOA-604] and the original OrderID (dd887e40-dcca-4723-b0b3-1a7ee02f466f).  If you still need it, I will be happy to send you my email address directly but prefer not to post it to the forum.

Hey...I'm showing you've had extensive communication thru our support system and Rachel was able to explain your issue in detail.  Is that not the case?

[RK230]

hello i placed my quote ID # d87cec6f-bf57-4d62-bb4e-8021015002b6 yesterday before noticing that Coinapult was down. Now i am wondering since Coinapult site is back up why have i still not recieved my coins?

[URSAY]

hello i placed my quote ID # d87cec6f-bf57-4d62-bb4e-8021015002b6 yesterday before noticing that Coinapult was down. Now i am wondering since Coinapult site is back up why have i still not recieved my coins?

We are working with Coinapult to resolve any orders that failed due to their downtime.  However, your issue must be logged at bitinstant.com/contact for any resolution.  Thanks. 

[Droganan]

Hello. I was wondering when the VouchX reserves would be replenished. My order completion depends on that and I asked support about it but I received no response so I am asking here now. My issue is already logged in the support queue.

[URSAY]

Hello. I was wondering when the VouchX reserves would be replenished. My order completion depends on that and I asked support about it but I received no response so I am asking here now. My issue is already logged in the support queue.

We're hoping to have VouchX re-enabled ASAP.  Hang in there. 

[crazylikeafox]

There is a serious problem with the Bitinstant API.  When we send a GetQuote request with all the fields properly filled in, your system is indicating that it is mixing up the fields.  I get a quote ID and several fields back, and the fields are scrambled.  This is NOT on our end.  Here are the problematic fields it is returning for John Doe with DOB 12/1/1964:

"FirstName": "Doe"
"LastName": "1964-12-01"
"ZipZapCustomerCountry": "John"
"dob": ""

The quote ID for this sample transaction is 3f290352-b249-4781-80f3-e008f50367f5.

I honestly don't even want to know how it could get screwed up in this way, given that your programmers would have to intentionally code it to scramble these things like this.  I'd just like it to work.  As always when I try to work with Bitinstant, something bizarre and possibly nefarious is happening - my guess is that funded transactions resulting from the GetQuote API call will wind up delayed for months while Bitinstant holds the money claiming that we messed up the fields when we submitted them.  Nevertheless, I need to roll this solution out tonight for a client that is using Bitinstant (against my advice) for their customers.  

Since there is literally no chance that this will be fixed on your end anytime soon, would this transaction go through if a customer funded it even with your mishmash of info?

[fanfare]

an update on the VouchX reserves status would be helpful. (still waiting on my transaction to go through since yesterday)

[kodo]

Was my issue resolved.....yes. Did i lose money due to the wait yes. My transfer was going to Bitstamp and by the time i got my funds to buy the coins the value shot up as it is still doing. Will I ever use their service again - doubtful. I have yet to see a valid explanation and apology to all of us formerly loyal customers. I am watching this thread even though my issue was resolved days ago and they are still robbing people today. They must be low on money or seriously incompetent and i think it is the first of the two. Since they know there are problems it is fraudulent for them to keep taking your money knowing you will either be burned or wait a month. So sad. Good luck to all you other victims out there.

[hitkill]

There is not much services that is cost efficient here when you want to exchange small amounts

[BailingBarry]

Hey I did two ZipZap payments through moneygram at 11pm pacific time and I still have yet to receive my money into my bit coin account after nearly 17 hours.  I got a confirmation at 11pm from zip zap last night almost immediately saying my order had been successfully processed. 
The account numbers are:
 
544831498

236495743

Thanks

[URSAY]

There is a serious problem with the Bitinstant API.  When we send a a GetQuote request with all the fields properly filled in, your system is indicating that it is mixing up the fields.  I get a quote ID and several fields back, and the fields are scrambled.  This is NOT on our end.  Here are the problematic fields it is returning for John Doe with DOB 12/1/1964:

"FirstName": "Doe"
"LastName": "1964-12-01"
"ZipZapCustomerCountry": "John"
"dob": ""

The quote ID for this sample transaction is 3f290352-b249-4781-80f3-e008f50367f5.

I honestly don't even want to know how it could get screwed up in this way, given that your programmers would have to intentionally code it to scramble these things like this.  I'd just like it to work.  As always when I try to work with Bitinstant, something bizarre and possibly nefarious is happening - my guess is that funded transactions resulting from the GetQuote API call will wind up delayed for months while Bitinstant holds the money claiming that we messed up the fields when we submitted them.  Nevertheless, I need to roll this solution out tonight for a client that is using Bitinstant (against my advice) for their customers.  

Since there is literally no chance that this will be fixed on your end anytime soon, would this transaction go through if a customer funded it even with your mishmash of info?

You'd probably want to log this at bitinstant.com/contact so a dev can get back to you with a reasonable answer.  Thanks.

[URSAY]

Hey I did two ZipZap payments through moneygram at 11pm pacific time and I still have yet to receive my money into my bit coin account after nearly 17 hours.  I got a confirmation at 11pm from zip zap last night almost immediately saying my order had been successfully processed. 
The account numbers are:
 
544831498

236495743

Thanks

Have you logged these issues at bitinstant.com/contact   ?

[BailingBarry]

Yes I did and I got a reply from a guy named seth that he had just about 20 minutes ago processed my orders however I still have not received the bitcoins into my account. This is becoming extremely frustrating...

Thanks