hi, bought some more XRB due to the low price at mercatox. wanted to withdraw them to my local wallet. In withdrawal history it is still shown as "in process" for now 4 hours. Is this normal at this exchange?
Yes it is, unfortunately.
Mercatox informed about its slow withdraw request realisation.
It can take even 20 hours and if it will be still pending after 24hours you are free to contact support.
Don't get angry, all the info was there. Your funds are safe (I think) Merca handles the request by "hand", meaning actual people will take care of your request. It was explained by Mercatox, its a measure of security to prevent scam. Just be patient, I was waiting more than 20 hours once but all ended with success.