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Author Topic: Wirex- Bitcoin Debit Card | Buy Bitcoin | Mobile Banking | Send Money  (Read 68246 times)
Wirex
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April 18, 2017, 05:28:18 PM
 #361

My Bitcoin balance is not showing up in the account after many confirmations, please check and you guys should work on your backend to avoid such issues in the future.

Hello. If you already wrote to support, please give me your support ticket number or your Wirex Registered Email, and I might be able to speed thing up a bit.

Waiting to make an ATM withdrawal fast, please resolve it guys haha
you can see Bitcoins sent on the right and the balance not updated on the left
https://i.imgur.com/YxkTtfW.png
Most likely some bug in the backend of your website, which should automatically update the balance once Bitcoin is deposited in the account.
So far i am super satisfied with your service, please fix this issue haha Smiley
P.S- Support ticket: 86441

Hello again. This Issue has been solved by the support team. Please check your balance and let us know if you need more help.

Wirex — crypto-friendly currency accounts, VISA debit cards, bitcoin wallet, and now PCI DSS certified.
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April 18, 2017, 06:50:22 PM
 #362

Hi , can your debit card shipped to my country "Egypt"?

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April 18, 2017, 07:06:34 PM
 #363

Quote
why is your bitcoin rate showing as € 1051 compared to the live price of € 1125.
I really like your service, i think its one of the best, but thats is a huge difference in exchange rates, then you charge rates on top when i exchange to euros as well as when pulling out cash. Does not seem very fair.

Will I get a refund for this? How long has this been the case? Will you be emailing all the people who got the wrong rate to give them extra money due to fault at your end?


https://pbs.twimg.com/media/C9rHIHvXUAEn-tr.jpg

Live BTC Price: € 1125

Wirex BTC: € 1051


Why? Huh

Right now :

BTC

Poloniex : 1270$
Wirex    : 1132$

I think that's not ok.


@doktor83 @evok3d eduBTC

it's been discussed already - nothing to do with our fees, but with blockchain fees. Known issue, developers are working on ways of solving it, should be fixed by the next update

So its okay to take over $100 from each btc and say its an issue with the system without informing your users with a simple email to not use the system as they may loose money?

- if 1000 bitcoins go through your system, thats over 100K of money you get from people that you wrongfully have gotten. Im sure even more go through it.

So do you have plans of informing people of the situation or giving back their money? Or do you just plan on keeping it?

Why is the price not automated from various exchange rates as most other providers do?

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eduBTC
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April 18, 2017, 08:06:41 PM
 #364

Wow, now the fee is 7%

ProviderXapoWirexCryptoPaySpectroCoinUquidAdvCashCoinizy
You get EUR for one BTC1100.6951046.291097.4151107.141107.81096.621063.71
Margin2.16%7%2.45%1.59%1.53%2.52%5.45%
Card Price and one year fees2029272128.9914.99No plastic
Loading fee0%0%1%0%1%10%
You get EUR for one BTC final1080.6951017.291059.440851086.141067.7321080.63Not applicable

The Bitstamp price is 1125 EUR for 1 BTC
gosha@e-coin
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April 19, 2017, 09:16:40 AM
 #365

Hi , can your debit card shipped to my country "Egypt"?

unfortunately, not

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eduBTC
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April 19, 2017, 04:14:32 PM
 #366

The fee has been lowered to 6.32%

Fees as on 2017-04-19


ProviderXapoWirexCryptoPaySpectroCoinUquidAdvCashCoinizy
You get EUR for one BTC1104.711510521095.3461104.231110.91099.551057.7
Margin1.63%6.32%2.46%1.67%1.08%2.09%5.81%
Card Price and one year fees2029272128.9914.99No plastic
Loading fee0%0%1%0%1%10%
You get EUR for one BTC final1084.711510231057.392541083.231070.8011083.56Not applicable

The Bitstamp price is 1122.99 EUR for 1 BTC
evok3d
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April 19, 2017, 04:44:56 PM
 #367

The fee has been lowered to 6.32%

Fees as on 2017-04-19


ProviderXapoWirexCryptoPaySpectroCoinUquidAdvCashCoinizy
You get EUR for one BTC1104.711510521095.3461104.231110.91099.551057.7
Margin1.63%6.32%2.46%1.67%1.08%2.09%5.81%
Card Price and one year fees2029272128.9914.99No plastic
Loading fee0%0%1%0%1%10%
You get EUR for one BTC final1084.711510231057.392541083.231070.8011083.56Not applicable

The Bitstamp price is 1122.99 EUR for 1 BTC

Should have a look at Bitwa.la as well. They give you the live price. For 1120 euros it cost you 1 bitcoin + 5.60 euros in fees.

so 1.004066 BTC = 1120 euros on bitwa.la site. I think that is one of the best rates compared to 1 BTC = 1049.31 EUR on wirex. you save yourself nearly 70 euros from each bitcoin!! that is a huge difference.

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eduBTC
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April 19, 2017, 05:35:58 PM
 #368

The fee has been lowered to 6.32%

Fees as on 2017-04-19


ProviderXapoWirexCryptoPaySpectroCoinUquidAdvCashCoinizy
You get EUR for one BTC1104.711510521095.3461104.231110.91099.551057.7
Margin1.63%6.32%2.46%1.67%1.08%2.09%5.81%
Card Price and one year fees2029272128.9914.99No plastic
Loading fee0%0%1%0%1%10%
You get EUR for one BTC final1084.711510231057.392541083.231070.8011083.56Not applicable

The Bitstamp price is 1122.99 EUR for 1 BTC

Should have a look at Bitwa.la as well. They give you the live price. For 1120 euros it cost you 1 bitcoin + 5.60 euros in fees.

so 1.004066 BTC = 1120 euros on bitwa.la site. I think that is one of the best rates compared to 1 BTC = 1049.31 EUR on wirex. you save yourself nearly 70 euros from each bitcoin!! that is a huge difference.

Bitwa.la requires verification, so it is a bit different type of business
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April 20, 2017, 03:40:51 AM
 #369

This new exchange rate is totally ridiculous. I've been using Wirex for some time and it was good but with this 6.32% margin it's clearly time to look for another card.
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April 20, 2017, 08:38:58 AM
 #370

@konkee totally agree. Dont know how they felt that they are going to get away with it
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April 20, 2017, 12:43:38 PM
 #371

Enough is enough. People must now see the example of crapy wirex work!

Deposited money to my account. Then sent funds to my credit card which was opened on wirex website. Transaction shows completed. Guess wat- MONEY NEVER ARRIVED TO CARD! but yes, you are right, money was DEDUCTED from my BTC balance. So where is the money?Huh

This is how so called dashboard of theirs shows:
https://preview.ibb.co/mH4BJ5/wirex_crap_card_2.jpg
And this is whats inside the card:
https://preview.ibb.co/bVo5d5/wirex_crap_card.jpg

*****

Ogh, but wait, this not all! I will show a better joke now! There it is:

Withdraw money to my virtual card from paypal. Money arrived to card. Mychoice can see the balance on their website, also if card details entered it shows the details that money is on the card, but in card balance money is not reflected and once i try to unload card it says i have only 1.5 usd and this max what i can use! Take a look:

https://preview.ibb.co/bR1DWQ/wirex_crap_shit_2.jpg

****

And yes, my account is verified, and my cards are verified.
And yes, during couple of last days several times contacted their so called "support" and never got any answer.

I JUST WANT TO TAKE OUT MONEY OF MY ACCOUNT AND WILL NEVER USE IT AGAIN BECAUSE OF ALL THIS! ENOUGH!
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April 21, 2017, 12:32:28 AM
 #372

I just found out that you can't verify your account if you're not from the UK they didn't mention any of it on their website.. what a waste of time and money .. support is the worst.... seriously get your shit together  .. i wouldn't recommend this debit card provider for the moment i will be looking for some other providers ..
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April 21, 2017, 04:48:03 AM
 #373

I just found out that you can't verify your account if you're not from the UK they didn't mention any of it on their website.. what a waste of time and money .. support is the worst.... seriously get your shit together  .. i wouldn't recommend this debit card provider for the moment i will be looking for some other providers ..

I am not from the UK, and i have verified my account.
Well, that was almost a year ago, so i don't know if anything has changed since then.

I am still waiting for an answer support guys :

https://bitcointalk.org/index.php?topic=1392468.msg18634693#msg18634693

SRBPolaris thread - HERE   |   SRBMiner-CN thread - HERE    |   SRBMiner-MULTI thread - HERE
http://www.srbminer.com
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April 21, 2017, 07:53:25 AM
 #374

On 28 March I had to block the card after I noticed two unauthorized transactions in my account. Since then the card balance ($1567.58) is locked.
Can I get my money transferred to another card, please? Ticket #76159

normally when a chargeback form is filled (which is the case in your situation as I can see), the refund goes to the same card. It could very well be that yours cannot be processed because you had blocked your card yourself.
Getting the money back could be much more complicated in such case, not to mention transferring it to another card - what you should have done really, is wait for the official 14 days for the issue to sort itself out via the standard MasterCard processing rules..

I don't get your point. What choice I had other than block the card myself when I noticed that unauthorized transactions? You are saying I should have waited 14 days, but I waited for 21 days already! Normally, the refund would be credited to the bank account. But being a Wirex customer I even don't know where is the account which my card is linked to. Also, i've re-read my conversation with your support and it appears that money actually never left my account because the transactions were not settled.

However, it is still unclear to me what will happen after my account is unlocked? Will i be able to transfer funds to another card? If not, how can I access money then?

P.S I've got a Visa, not Mastercard


Two days ago Wirex support confirmed that the bank was requested to transfer funds to the virtual card. However, nothing has changed since. My account is still short $1567.58. Why transferring funds between same bank accounts takes so much time?
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April 22, 2017, 09:30:48 AM
 #375

I send a support ticket about the high fees and from which exchange do they calculate their rate . They advertise a 3% fee and it is more than 6% , this a steal . Waiting for their reply and after that i'm moving to another service . Is there any authority that we can complain about this ?

 
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eduBTC
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April 22, 2017, 10:58:53 AM
 #376

Woohoo today's lucky number (wirex fee) is 6.76%

ProviderXapoWirexCryptoPaySpectroCoinUquidAdvCashCoinizy
You get EUR for one BTC1131.52351073.151119.6411125.951137.911126.611084.12
Margin1.68%6.76%2.72%2.17%1.13%2.11%5.8%
Loading fee0%0%1%0%1%10%
Total margin1.68%6.76%3.72%2.17%2.13%2.2%5.8%
Card Price and one year fees2029272128.9914.99No plastic
You get EUR for one BTC final1111.52351044.151081.444591104.951097.54091110.62Not applicable
                           
                           
The Bitstamp price is 1150.91 EUR for 1 BTC
LukeCoin
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April 22, 2017, 01:39:36 PM
 #377

Same here: Stay away from these guys. It's not scam but in contrary to their help page the wire transfer took 3 weeks each (tried two times) and the BTX transfer is credited to my account but blocked since two days. Totally ridiculous.

Will sue them if I loose noteworthy on the exchange rate.
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April 22, 2017, 09:29:08 PM
 #378

sent ticket too for the ridiculous high fees, and no response, i don't expect any answer from them, just switched to cryptopay
eduBTC
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April 22, 2017, 10:15:25 PM
 #379

sent ticket too for the ridiculous high fees, and no response, i don't expect any answer from them, just switched to cryptopay
cryptopay also charge pretty high fees of 3.5%
d-unknown
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April 22, 2017, 11:38:47 PM
 #380

sent ticket too for the ridiculous high fees, and no response, i don't expect any answer from them, just switched to cryptopay
cryptopay also charge pretty high fees of 3.5%

well i don't know how you got that number, accroding to my experience, when you load a card, the rate is displayed , and it's 1.5% lower than kraken's rate, i use mainly EUR currency

i mean it depend to where your btc's comes from, unless there is some hidden fees that i didn't notice, it was my 1st load, will double check next time

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