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[LokkoMocco]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

[1714242033]

1714242033

[1714242033]

1714242033

[DuckDice.io]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

Sorry for the delay, compliance department is reviewing your account for compliance and double spends issue ASAP.

[LokkoMocco]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

Sorry for the delay, compliance department is reviewing your account for compliance and double spends issue ASAP.

Then I am curious, at least I have now received an answer.

[LokkoMocco]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

Still nothing has happened, 2-3 days ago they said they would take care of it before the weekend, now this morning I received the following mail: "Retrieving the status report for you now. Kind Regards, DuckDice Support" and since then I haven't received any answer. I strongly warn against playing on Duckdice, I still have not received my 1.1 BTC, they are looking for reasons not to pay me.

[bobstone]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

Still nothing has happened, 2-3 days ago they said they would take care of it before the weekend, now this morning I received the following mail: "Retrieving the status report for you now. Kind Regards, DuckDice Support" and since then I haven't received any answer. I strongly warn against playing on Duckdice, I still have not received my 1.1 BTC, they are looking for reasons not to pay me.

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I will however raise our need to better communicate and will endeavor to try to solve this as soon as is actually possible

Bobstone
DuckDice Live Support

[virasog]

I have been waiting for my payout for almost a week, I have already verified the account in the meantime and now I do not receive any response.

Still nothing has happened, 2-3 days ago they said they would take care of it before the weekend, now this morning I received the following mail: "Retrieving the status report for you now. Kind Regards, DuckDice Support" and since then I haven't received any answer. I strongly warn against playing on Duckdice, I still have not received my 1.1 BTC, they are looking for reasons not to pay me.

1.1 bitcoin BTC is a big amount and i hope a right decision is made by the DuckDice. A casino usually earns a lot more than a single bitcoin and i hope they won't ruin their reputation for a bitcoin.

Look like you are trying to draw the conclusion too soon. Let them give a few more days and hopefully they will either come up with a reason of why your withdrawal is delayed or cancelled. Gambling houses are not wrong always. Sometimes we also violate the rules of gambling houses knowingly or unknowingly.

[bobstone]

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[Mahdirakib]

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

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[bobstone]

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

Thank you for your question. While such a case is always a priority, in this particular case we prefer not to disclose more details other than to confirm that abuses were detected. We want to avoid giving people ideas on how to replicate such behavior and we trust that the reasons for the lack of further response are clear on this basis.

We appreciate your understanding and we hope that our track record of many years of successful operation speaks for itself. Such incidents are rare and we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

Our reputation is worth far more than 1 bitcoin

Bobstone
Live Support

[jamyr]

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

Thank you for your question. While such a case is always a priority, in this particular case we prefer not to disclose more details other than to confirm that abuses were detected. We want to avoid giving people ideas on how to replicate such behavior and we trust that the reasons for the lack of further response are clear on this basis.

We appreciate your understanding and we hope that our track record of many years of successful operation speaks for itself. Such incidents are rare and we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

Our reputation is worth far more than 1 bitcoin

Bobstone
Live Support

we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

This is like saying,

Hey we were fair with 99 players. Lets f*ck the 1 out of 100.
And shut him/up with coverups and lets ban him.


Yeah thats your track record in my POV.

[Alphie12]

What would cause an account check with compliance?

[bobstone]

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

Thank you for your question. While such a case is always a priority, in this particular case we prefer not to disclose more details other than to confirm that abuses were detected. We want to avoid giving people ideas on how to replicate such behavior and we trust that the reasons for the lack of further response are clear on this basis.

We appreciate your understanding and we hope that our track record of many years of successful operation speaks for itself. Such incidents are rare and we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

Our reputation is worth far more than 1 bitcoin

Bobstone
Live Support

we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

This is like saying,

Hey we were fair with 99 players. Lets f*ck the 1 out of 100.
And shut him/up with coverups and lets ban him.


Yeah thats your track record in my POV.

Well to be frank, since it only takes 1 out of the 100 cases to cause enough friction that the other 99 don't wish to play anymore, our aim is to treat everybody fairly, of course not everyone using our services is trying to do the same

What would cause an account check with compliance?

Ultimately anybody's account can be for various reasons; we have a strict mandate and licenses to uphold as do all casinos, and the exact conditions of which we will require more information are mostly of common sense, for example, if money is being deposited and withdrawn without being wagered which might suggest an attempt to obfuscate sources of funds or many other such examples.


What I would suggest though would be to engage with our lively community and ask about people's general experiences and I'm quite sure you'll find it to be in a positive light.....(well most of the time ), it'd be wonderful to please everyone all of the time but I am not sure such exists with such a colorful community as crypto gamblers.

Bobstone
DuckDice Live Support

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[danadc]

I can't speak to your individual case as during sensitive cases only certain members of the team are directly involved, but i can say with confidence that DuckDice pays out on a daily basis for greater withdraws than 1.1 BTC often instantly or in cases where a review is required within a day or two and it is not in its interest to 'look for reasons not to pay for exact reasons like you posting this.  In some special circumstances, the review process can drag on, especially during weekends.

I would like to know the update of this issue. Have you guys processed the withdrawal of the user 'LokkoMocco'? He hasn't visited the forum after making his last post on 18th November. You shouldn't show the excuse of weekend days to delay the process, because 1.1 BTC is pretty good amount. The admin should have given priority to this case.

Thank you for your question. While such a case is always a priority, in this particular case we prefer not to disclose more details other than to confirm that abuses were detected. We want to avoid giving people ideas on how to replicate such behavior and we trust that the reasons for the lack of further response are clear on this basis.

We appreciate your understanding and we hope that our track record of many years of successful operation speaks for itself. Such incidents are rare and we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

Our reputation is worth far more than 1 bitcoin

Bobstone
Live Support

we believe it is important to not let isolated cases overshadow the overall positive experience of our community. We value the support and trust our members afford us.

This is like saying,

Hey we were fair with 99 players. Lets f*ck the 1 out of 100.
And shut him/up with coverups and lets ban him.


Yeah thats your track record in my POV.

According to what I have read, I do not see that the casino has that it seems to me that this is a problem that is easy to solve, because I am going to think as if I had a casino, I would not like a business that makes a lot of money and that it has been established for a long time, I am going to lose my reputation for a bitcoin, I know that a bitcoin is worth a lot but it is not for them to get piggy for that either. I am not the one to judge anyone, but here I think a solution has to be taken that does not harm anyone, much less the player. If the player came here with a complaint, it is so that they can have scope for resolution.

[igumama]

Hi duckdice i sent and email but got no response there, wondring if there is anyway to recover my account where i lost $50k last month and i wasnt able to claim my monthly and weekly bonuses.

[bobstone]

Hi duckdice i sent and email but got no response there, wondring if there is anyway to recover my account where i lost $50k last month and i wasnt able to claim my monthly and weekly bonuses.

It is usually best to direct such enquiry to live support (the blue icon on the left hand bar if desktop, on the bottom bar if mobile), email responses can take 24-48 hours and may be the only route but our auxiliary support might be able to help some elements depending on the merits of the case

Bobstone, DuckDice Live Support.

[igumama]

Hi duckdice i sent and email but got no response there, wondring if there is anyway to recover my account where i lost $50k last month and i wasnt able to claim my monthly and weekly bonuses.

It is usually best to direct such enquiry to live support (the blue icon on the left hand bar if desktop, on the bottom bar if mobile), email responses can take 24-48 hours and may be the only route but our auxiliary support might be able to help some elements depending on the merits of the case

Bobstone, DuckDice Live Support.

yeah got reply from your email support team today,

[GekkeBelg]

Hello Duckdice, I read somewhere that you do offer sports betting but I cannot see it anywhere on your home page....do you have a direct link to your sportsbook for me so I can check it out?