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[AbuBhakar]

Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.

I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.

It is the case I am not even privy to individual cases in these sorts of circumstances, for the most part, it is handled outside of live support by dedicated members, and it's often tricky to provide proofs that I either don't personally have, so in some ways, all i have is generalized statements about our ordinary conduct which is usually of a good standard. Maybe it was better not to state anything until i had facts that i could share to the original user.

sometimes such cases are particularly sensitive and time-consuming but i will endeavor to improve our communication process as previously stated

-----


Bobstone
DuckDice Live Support

It’s good to see you acknowledge comments from the community. I always show your hardwork and dedication to attend all the issue throwing here. It’s just community is already tired to read generalized post which doesn’t lead to any answer to solve the question. It’s not bad to provide a generalized comment on some cases though but a ban like this that doesn’t leave exact reason will surely triggered the reader for such reply that doesn’t helpful at all.

Keep up the good work bob! I understand your stand since I work on same industry before.

[1714318978]

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[RILWAN]

I just think that it is necessary to immediately explain to the player the reason for the blocking and the possibility of withdrawing funds, and not drag it out indefinitely

It's dishonorable and makes me nervous

At least we hard a response to. Thos issue now as the duckdice representative here has made it clear that they ddon'tttakeplayers'accounts banned lightly and in light of that they going to take a faster approach to get the issue resolved for the user.

[MegaAkker]

Hello Duckdice,

I was thinking about joining your website but before I decided to sign up I wanted to check out your live soccer odds first.
And what I saw is that you offer rediculously low odds.....look at the screenshot below....
On Serie A soccer game Fiorentina-Milan you offer odds of 1,68 vs 1,52 on the asian total and 1,92 vs 1,37 on the asian handicap....that is the lowest I have ever seen in my life....this cannot be serious that you are offering such horrible odds to your customers? I mean 1,85 vs 1,85 would be normal.....1,68 vs 1,52 is simply theft.
Nobody will ever bet on those odds so I assume this is a mistake, right?

I just wanted to point this out to you, because you must not want this I assume.


nacktbilder hochladen

[bobstone]

Hello Duckdice,

I was thinking about joining your website but before I decided to sign up I wanted to check out your live soccer odds first.
And what I saw is that you offer rediculously low odds.....look at the screenshot below....
On Serie A soccer game Fiorentina-Milan you offer odds of 1,68 vs 1,52 on the asian total and 1,92 vs 1,37 on the asian handicap....that is the lowest I have ever seen in my life....this cannot be serious that you are offering such horrible odds to your customers? I mean 1,85 vs 1,85 would be normal.....1,68 vs 1,52 is simply theft.
Nobody will ever bet on those odds so I assume this is a mistake, right?

Hi,

We'll look into it but we actually use a sports book provider of course to handle the massive undertaking of setting odds, we have little to no control over that specifically, and as I understand when betting in live games sometimes very specific conditions might arise to odds and handicaps that are not that palatable to the player, we've had great success and many people feedbacking the opposite is true on our games as well so I think it is highly variable.

But thank you for your feedback we will certainly check it out to make sure everything is performing as it should

Bobstone
DuckDice.io and Tower.bet Live Support

[GekkeBelg]

Hello Duckdice,

I was thinking about joining your website but before I decided to sign up I wanted to check out your live soccer odds first.
And what I saw is that you offer rediculously low odds.....look at the screenshot below....
On Serie A soccer game Fiorentina-Milan you offer odds of 1,68 vs 1,52 on the asian total and 1,92 vs 1,37 on the asian handicap....that is the lowest I have ever seen in my life....this cannot be serious that you are offering such horrible odds to your customers? I mean 1,85 vs 1,85 would be normal.....1,68 vs 1,52 is simply theft.
Nobody will ever bet on those odds so I assume this is a mistake, right?

Hi,

We'll look into it but we actually use a sports book provider of course to handle the massive undertaking of setting odds, we have little to no control over that specifically, and as I understand when betting in live games sometimes very specific conditions might arise to odds and handicaps that are not that palatable to the player, we've had great success and many people feedbacking the opposite is true on our games as well so I think it is highly variable.

But thank you for your feedback we will certainly check it out to make sure everything is performing as it should

Bobstone
DuckDice.io and Tower.bet Live Support

Hello,

I noticed the same as MegAkker. I saw this too in the past few days. This has nothing to do with "specific conditions to odds and handicaps". This has to do with your complete sportsbook having a wrong odds margin in livebetting. It cannot be the case that you have a win margin of about 40% on odds (around 1,60 vs 1,60) when normal sportsbooks have 15% (1,85 vs 1,85).

It's not just in one game, it's in ALL games, even Premier League live games. It's the same as offering roulette and paying out 1,6 times the stake (instead of the usual 2,00) when you bet on red or black. It cannot be meant like this by your provider, this will drive away every customer.

[greatnino]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

this is not the first time they will scame someones, they don't need a reasson to scame you but when they want they can.

[bobstone]

Hello,

I noticed the same as MegAkker. I saw this too in the past few days. This has nothing to do with "specific conditions to odds and handicaps". This has to do with your complete sportsbook having a wrong odds margin in livebetting. It cannot be the case that you have a win margin of about 40% on odds (around 1,60 vs 1,60) when normal sportsbooks have 15% (1,85 vs 1,85).

It's not just in one game, it's in ALL games, even Premier League live games. It's the same as offering roulette and paying out 1,6 times the stake (instead of the usual 2,00) when you bet on red or black. It cannot be meant like this by your provider, this will drive away every customer.

Hi,

There was a temporary alteration that's now been lifted in response to a wave of abuses on our sports book, you should find that the odds are much more in line with what you would expect now. However, this is of course subject to being re-introduced as necessary. Thanks for your feedback though it is appreciated.


Bobstone
DuckDice Live Support

[GekkeBelg]

Hello,

I noticed the same as MegAkker. I saw this too in the past few days. This has nothing to do with "specific conditions to odds and handicaps". This has to do with your complete sportsbook having a wrong odds margin in livebetting. It cannot be the case that you have a win margin of about 40% on odds (around 1,60 vs 1,60) when normal sportsbooks have 15% (1,85 vs 1,85).

It's not just in one game, it's in ALL games, even Premier League live games. It's the same as offering roulette and paying out 1,6 times the stake (instead of the usual 2,00) when you bet on red or black. It cannot be meant like this by your provider, this will drive away every customer.

Hi,

There was a temporary alteration that's now been lifted in response to a wave of abuses on our sports book, you should find that the odds are much more in line with what you would expect now. However, this is of course subject to being re-introduced as necessary. Thanks for your feedback though it is appreciated.


Bobstone
DuckDice Live Support

You are now offering 1,79 vs 1,79 on a big famous league like NBA....that is much much below market averages. Your competitors dare to offer 1,90 vs 1,90 there. You will not recieve a lot of action from players on NBA if it stays like this I gues.....your choice but just letting you know your offer is far below normal practice.

[igumama]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

[bobstone]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

as per previous discussions, this user is definitively a scammer and not the original owner of the account he is currently claiming to be him, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts claiming to be different users  as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

[igumama]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

as per previous discussions, this user is definitively a scammer and not the original owner of the account he is currently claiming to be him, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts claiming to be different users  as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

you will never fel ashamed even  you guys have accused a person. with selling child porn ghrapgy at duckdice.io and latr you and your admins had to sorry for that acusation to him when he brought that issue to bitcointalk

[Fivestar4everMVP]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

as per previous discussions, this user is definitively a scammer and not the original owner of the account he is currently claiming to be him, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts claiming to be different users  as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

you will never fel ashamed even  you guys have accused a person. with selling child porn ghrapgy at duckdice.io and latr you and your admins had to sorry for that acusation to him when he brought that issue to bitcointalk

If you have a genuine case with duckdice, I will advice you open a scam accusation against them in the scam accusation board, and do not forget to provide a clear and verifiable evidence/proof to backup your claim, this will do you more good than randomly accusing this casino of confiscating your fund with any solid evidence, continuing to do this could harm your account in the long run, and I believe you don't want this to happen.

[Fofoferjers22]

I wrote a couple of pages back about the sticky situation with Duckdice.io on March 1st.

Today is March 6th and I still haven't received a single letter from Duckdice with the reasons for blocking my account and probable ways to solve this problem.

I created a topic where I provided all the evidence - https://bitcointalk.org/index.php?topic=5443774.new#new

[igumama]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

i don't think you will get your funds or your account back and thats quite little amount stuck in your account, Duckdice.io have Confiscated my highest level account with wager of above 1.8millions usd and  57k$ r above lose, this is happen when i lost acces to my account and the reasson they did not want me to get back that account becouse i was having monthly and weekly bonuses to be claimed that month. its been a while and i give up on that. lets hope for the best but they will soon accuse you with multi accounts

as per previous discussions, this user is definitively a scammer and not the original owner of the account he is currently claiming to be him, just scroll back through the thread to see why and how he is achieving this --- he is using multiple BTT accounts claiming to be different users  as well to try to achieve this but thought it's worth highlighting as it can get lost in the mass of posts

Bobstone
Duckdice Live Support

you will never fel ashamed even  you guys have accused a person. with selling child porn ghrapgy at duckdice.io and latr you and your admins had to sorry for that acusation to him when he brought that issue to bitcointalk

If you have a genuine case with duckdice, I will advice you open a scam accusation against them in the scam accusation board, and do not forget to provide a clear and verifiable evidence/proof to backup your claim, this will do you more good than randomly accusing this casino of confiscating your fund with any solid evidence, continuing to do this could harm your account in the long run, and I believe you don't want this to happen.

i did and posted all evidences but the fake accounts they have here is more then you can count which make them look legitimate casino. i belive they are paying to users here to write in their fever

[Kirito89]

If you have a genuine case with duckdice, I will advice you open a scam accusation against them in the scam accusation board, and do not forget to provide a clear and verifiable evidence/proof to backup your claim, this will do you more good than randomly accusing this casino of confiscating your fund with any solid evidence, continuing to do this could harm your account in the long run, and I believe you don't want this to happen.

He doesn't, this user keeps doing this every few months with new accounts while trying to obtain some money out of us for him to stop posting fake and negative reviews.
He already made his case where he provided 0 evidence, and now he's simply trying to piggybank on any comment made on our thread.





Kirito89,

Duckdice Support.

[btc78]

 I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.

not all site has a active support and some of them are checking the case first before complying so meaning this needs time mate, don't expect instant reply or answer , I am not depending this site because I heard some bad things about this as well but sometimes a little patience will help solved the case than bumping it continuously , but if long time happens that still no answer then leave a tag on them.,

[Fofoferjers22]

Maybe the bookmaker deigns to respond to letters from blocked players? I've been waiting for a week, I wrote both in live chat and on email, and still have not received a response regarding the blocking of my account and the fate of my money

[Eternad]

Maybe the bookmaker deigns to respond to letters from blocked players? I've been waiting for a week, I wrote both in live chat and on email, and still have not received a response regarding the blocking of my account and the fate of my money

Issue like this doesn’t resolve a day or 2 because your account has been flagged for doing arbitrage betting. I don’t know what kind of responds to while while Duckdice admin clearly answer your concern last march 6 with that explanation. Doing arbitrage bets is against casino terms of service so you should be patient on the result. You won’t be on this tight spot if you are playing normally because there’s no way in this planet that bookmaker will choose randomly to accuse for arbs betting without any basis.

You are still lucky that Duckdice is still giving you consideration for re-evaluating your case despite the game provider already flagged you as arbs better.

[Fofoferjers22]

Maybe the bookmaker deigns to respond to letters from blocked players? I've been waiting for a week, I wrote both in live chat and on email, and still have not received a response regarding the blocking of my account and the fate of my money

Issue like this doesn’t resolve a day or 2 because your account has been flagged for doing arbitrage betting. I don’t know what kind of responds to while while Duckdice admin clearly answer your concern last march 6 with that explanation. Doing arbitrage bets is against casino terms of service so you should be patient on the result. You won’t be on this tight spot if you are playing normally because there’s no way in this planet that bookmaker will choose randomly to accuse for arbs betting without any basis.

You are still lucky that Duckdice is still giving you consideration for re-evaluating your case despite the game provider already flagged you as arbs better.

What are the arbitrage bets? What nonsense? How can you mark a player with some kind of mark for two bets?

And don't give me stupid comments. What is there to check? Either tell the player that we won't even refund your deposit, or ask the player for a KYC check.

And I am perfectly sure that in order to respond to a player, even "marked" with some kind of label, weeks and months are not needed. It's just that DuckDice deliberately doesn't answer me.

[montecrisdk]

hi all. Duckdice doesn't answer me. I wrote to the support email on March 2, duplicated the message on March 5. There is no answer. In the online chat they write wait, wait. They write about arbitrage bets on my account. There are no specifics, they don't ask to pass KYC, they just don't answer.
Official representatives give your answer please, I think it's abnormal not to answer for a week and not give the player's balance (without any requirements, just silence). Please help me
Ytysahacoq967  - my login on duckdice.io