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[DuckDice.io]

I just checked your ticket for you. Is this some sort of a joke or a fraud attempt, or i don't know how to even call it.

You literally contacted our support, from random email, from random location, from random device and claim our high rollers account is yours and we must give you an access to it? Even though you can't even name your old email, don't have any matching IP address, don't have any access to addresses or ANYTHING to prove that this account has anything to do with you and you complain about it?

Mate, you can make one million threads here about unfair treatment or even scam accusation, but forget about it, our support won't serve imposters and our real players accounts are safe and we will never change anyones emails and 2fas.

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[igumama]

I just checked your ticket for you. Is this some sort of a joke or a fraud attempt, or i don't know how to even call it.

You literally contacted our support, from random email, from random location, from random device and claim our high rollers account is yours and we must give you an access to it? Even though you can't even name your old email, don't have any matching IP address, don't have any access to addresses or ANYTHING to prove that this account has anything to do with you and you complain about it?

Mate, you can make one million threads here about unfair treatment or even scam accusation, but forget about it, our support won't serve imposters and our real players accounts are safe and we will never change anyones emails and 2fas.

are you kidding? what kind of support team you have who don't even know how to match an account and keep a user for weeks awaiting, thanks god you cheacked it your self and you find something to make an excuse.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.

why i will creat million threads? there is already alots against yours.

[bobstone]

are you kidding? what kind of support team you have who don't even know how to match an account and keep a user for weeks awaiting, thanks god you cheacked it your self and you find something to make an excuse.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.

why i will creat million threads? there is already alots against yours.

I will first just post a more formal response here that was made on one of your accusation threads. we will not be pressing forward with this matter as it is clear to us that after checking you cannot provide any relevant evidence that can give us clarity. we explored checking kyc but found it not to be suitable for this

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim.  

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity.  

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

Bobstone
DuckDice Live Support

[igumama]

are you kidding? what kind of support team you have who don't even know how to match an account and keep a user for weeks awaiting, thanks god you cheacked it your self and you find something to make an excuse.
i stated at your support that i lost my phone where i was having more then i lost at your site.your support team argue for a while but when i answer them their question then
i was asked by support to creat another account and they will transfer bonuses their for which i agreed with them and creat an account.
then you made an excuse to waite for a week and i did more then 14 days now.
if i am using vpn i can't provide IP adress.
when we speak about KYC i said i am ready to pass it but later you refused that as well and as i have posted Screenshots of email chat above that showing you claimed you have my Old KYC documents and you will cross match it and i said ok sure. but again i have to waite for that and i waited again but your support get disappeared and now you came up with accusations that i am not the real owner.

why i will creat million threads? there is already alots against yours.

I will first just post a more formal response here that was made on one of your accusation threads. we will not be pressing forward with this matter as it is clear to us that after checking you cannot provide any relevant evidence that can give us clarity. we explored checking kyc but found it not to be suitable for this

So I have been authorized to reply to your individual case and expect the same to be replied to in an email.

We have no obligation to 'return' the account to you, as we cannot verify that you are indeed the original owner.

The email you provided is not the original account's email, nor can you provide any transactional proof via signing or depositing from a previously used crypto address from within that account.

We simply cannot return the account under those circumstances.

Originally in good faith, we were exploring means of trying to help you to prove ownership but this ongoing discussion is making it rather difficult to keep the case open, so we will just categorically say now that we will not be returning the account to you as you have given us no proof whatsoever that determines the authenticity of your claim.  

There are no funds on the account as it was, and any Rakeback long expired or was close to it, so the only thing that was worthwhile was the faucet level which also would have been declining since the period of inactivity.  

We have tried to deal with this fairly and as quickly as possible but these types of claims require thorough investigation first.

As a footnote and separate from the above reply,

Please also understand we have had many similar situations where people have passed over their accounts or sold them (against our terms of service) and then create threads such as this trying to use high-wager accounts that are recognized by our community into pressuring us for additional bonuses etc.

It is quite a suspicious way to go about making claims and doesn't really help, in cases where a casino is acting improperly I totally understand but as many users highlighted, what is the expectation that you can have when you have supposedly lost and didn't back up any details or information whatsoever, even your own email when losing just one device, a phone when you claim to have been depositing so much? Of course, it can happen but it's just an even unlikelier scenario.

I say this too just think about how impossible a situation is to just simply let you have an account without any specific proof and hope people understand our position more clearly since you have made this public.


Bobstone DuckDice Live Support

Bobstone
DuckDice Live Support

how can i provide you when i don't have acces to my account? i said many times that i lost my phone and how did you found KYC not suitable now? before your support was  asking me to do KYC

[tranthidung]

a casino site named stake.com stop my withdrawls and i was worried when i asked they told me to verify my identity and it was kind of weird but its helped me alot right now, i hope duckdice.io will take necessary steps in future to avoid such issues.

If I am not missing any thing from your posts in this thread and in other threads related to your accusation as well as answers from DuckDice, it looks like you make an invalid accusation.

Before discussing more about your case, let's see why you got problem on another casino, Stake.com. Is it coincidence?

I just checked your ticket for you.

I have one advice for DuckDice team. You team should use this (the main account) to reply users or if possible, let's create an account like DuckDice_support and use your main account to tag the support account with a note.

As I see, your team are using three accounts to reply users and it can cause confusion in users.

We actually might resume the signature campaign, just need to partner with a good manager. So any recommendations are welcome.

It is good to know and see you resolved problems years ago.

You can check my Service and can ask me for more details. If you are interested in, please DM me on Bitcointalk forum.

[igumama]

a casino site named stake.com stop my withdrawls and i was worried when i asked they told me to verify my identity and it was kind of weird but its helped me alot right now, i hope duckdice.io will take necessary steps in future to avoid such issues.

If I am not missing any thing from your posts in this thread and in other threads related to your accusation as well as answers from DuckDice, it looks like you make an invalid accusation.

Before discussing more about your case, let's see why you got problem on another casino, Stake.com. Is it coincidence?

I just checked your ticket for you.

I have one advice for DuckDice team. You team should use this (the main account) to reply users or if possible, let's create an account like DuckDice_support and use your main account to tag the support account with a note.

As I see, your team are using three accounts to reply users and it can cause confusion in users.

We actually might resume the signature campaign, just need to partner with a good manager. So any recommendations are welcome.

It is good to know and see you resolved problems years ago.

You can check my Service and can ask me for more details. If you are interested in, please DM me on Bitcointalk forum.

i never had any problem with stake thought they are more helpfull and active, i was asked at the start to pass kyc which give me high rakeback high bonuses and they needed to verify where from funds are coming.
i did that and its helped me now, as this so called Duckdice.io casino never asked me during the time i was losing money for any Documents or verifications if it was asked that time today it was going to be so easy for both of us. but i am sure they know i am real owner as in their first statements but today they are denying that.

[DuckDice.io]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

[Beparanf]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

Yahoo is currently free and very good manager. I would like to recommend Hhampuz but he is now managing multiple campaigns but still a very good choice. I’m sure many will offer you many tempting offer but Yahoo is really the best manager so far because he can focus on your campaign if you are planning a long term signature campaign to boost your reputation once again.

Many scammer is using your old feedbacks as reference to attack you just to push you to give them there money. Showing an effort to boost your reputation might resolve the old trust issue that happened to your casino.

Good luck!

[Memo101]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

No one is Taking that risk to run compaign for such sites.. your past and present is dirty at all.
i will advise to those who want to participate in your compaign to promote your site,,


please stop promoting this well known shady behavior site for few buks, and that buks are stolen from users and will be given to yours for promoting this casino

[igumama]

I just checked your ticket for you. Is this some sort of a joke or a fraud attempt, or i don't know how to even call it.

You literally contacted our support, from random email, from random location, from random device and claim our high rollers account is yours and we must give you an access to it? Even though you can't even name your old email, don't have any matching IP address, don't have any access to addresses or ANYTHING to prove that this account has anything to do with you and you complain about it?

Mate, you can make one million threads here about unfair treatment or even scam accusation, but forget about it, our support won't serve imposters and our real players accounts are safe and we will never change anyones emails and 2fas.

any thing can be expected from you, you can accuse me as you accused a person with children prn graphics

https://bitcointalk.org/index.php?topic=5369223.0

https://imgur.com/a/NssF7wx

and i doubt their fairness, if they are probably fair how a user lost 500 bets in row? and if that was fair then why he got paid back?
i doubt my bets was not fair as well thats why i lost $53,000 plus

https://bitcointalk.org/index.php?topic=5363603.0

[igumama]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

No one is Taking that risk to run compaign for such sites.. your past and present is dirty at all.
i will advise to those who want to participate in your compaign to promote your site,,


please stop promoting this well known shady behavior site for few buks, and that buks are stolen from users and will be given to yours for promoting this casino

Do you have any proof that Duckdice is scamming there user? Atleast Duckdice manage to correct there previous wrong behavior towards there bonus system unlike other shady casino namely 1xbit that continuously operating here without fixing there mistake in the past.

Your warning is irrelevant because there’s no known issue against this casino that proves right. The current allegation is still questionable based on the proof provided by both side.

yes if you can read my post
and the other guy who got 500 reds in row and he found out that his bets wasn't unfair and later duckdice.io refunded him

[Kirito89]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

No one is Taking that risk to run compaign for such sites.. your past and present is dirty at all.
i will advise to those who want to participate in your compaign to promote your site,,


please stop promoting this well known shady behavior site for few buks, and that buks are stolen from users and will be given to yours for promoting this casino

Do you have any proof that Duckdice is scamming there user? Atleast Duckdice manage to correct there previous wrong behavior towards there bonus system unlike other shady casino namely 1xbit that continuously operating here without fixing there mistake in the past.

Your warning is irrelevant because there’s no known issue against this casino that proves right. The current allegation is still questionable based on the proof provided by both side.

yes if you can read my post
and the other guy who got 500 reds in row and he found out that his bets wasn't unfair and later duckdice.io refunded him

Look, while it's pointless continuing a discussion with you and your alt accounts here on bitcointalk, lets address this also ,  our game is provably fair, meaning literally you can verify all of your bets.

Now regardless of how long you continue this smear campaign, on bitcointalk with your alt accounts,    on trustpilot with your multi accounts,   we will not !  pay you anything as you're expecting to stop.

[igumama]

Guys, we would like to run a signature campaign, the campaign is to be defined, but few months for now. Can managers who are interested contact us via support@duckdice.io ?

No one is Taking that risk to run compaign for such sites.. your past and present is dirty at all.
i will advise to those who want to participate in your compaign to promote your site,,


please stop promoting this well known shady behavior site for few buks, and that buks are stolen from users and will be given to yours for promoting this casino

Do you have any proof that Duckdice is scamming there user? Atleast Duckdice manage to correct there previous wrong behavior towards there bonus system unlike other shady casino namely 1xbit that continuously operating here without fixing there mistake in the past.

Your warning is irrelevant because there’s no known issue against this casino that proves right. The current allegation is still questionable based on the proof provided by both side.

yes if you can read my post
and the other guy who got 500 reds in row and he found out that his bets wasn't unfair and later duckdice.io refunded him

Look, while it's pointless continuing a discussion with you and your alt accounts here on bitcointalk, lets address this also ,  our game is provably fair, meaning literally you can verify all of your bets.

Now regardless of how long you continue this smear campaign, on bitcointalk with your alt accounts,    on trustpilot with your multi accounts,   we will not !  pay you anything as you're expecting to stop.

you did not answered my questions but every time you coming with that same copy paste things like a boot.
i asked if the bets was fair why he got refunded?


its obvious that he find something that was showing unfairness in your casino.

i felt like i am robbed at duckdice.io i lost $53,000k plus and now knowing that the bets was unfair is make me even more sad,
losing acces to account then calling me scamer was something els and unfairness is something shocking

[worldofcoins]

Thought duck dive is an old platform and one authentic and can be recommended to anyone without any doubt or hesitation.
But I didn't find your Christmas campaign as attractive as your competitors. I think management should look into this.

[bobstone]

Thought duck dive is an old platform and one authentic and can be recommended to anyone without any doubt or hesitation.
But I didn't find your Christmas campaign as attractive as your competitors. I think management should look into this.

what sort of things do you suggest?

we're going to be providing *soon* more along side our seasonal campaigns, what would you like to see?

Bobstone,
DuckDice Live Support

[igumama]

Thought duck dive is an old platform and one authentic and can be recommended to anyone without any doubt or hesitation.
But I didn't find your Christmas campaign as attractive as your competitors. I think management should look into this.

what sort of things do you suggest?

we're going to be providing *soon* more along side our seasonal campaigns, what would you like to see?

Bobstone,
DuckDice Live Support

according to reviews site Foxyrating.com You are scam and thats true as a user had find it out already that your bets are unfair and you refund him to shut him, and you are not paying as you took advantage of my conditions and took my bonuses
 here is proof of not paying


https://imgur.com/a/Tm7g3VG

[Yurkov]

according to reviews site Foxyrating.com You are scam and thats true as a user had find it out already that your bets are unfair and you refund him to shut him, and you are not paying as you took advantage of my conditions and took my bonuses
 here is proof of not paying


https://imgur.com/a/Tm7g3VG

This complaint is from 2018 ..   and is resolved ..
If every casino had one complaint every 4 years, it would mean that this casino has extremely poor marketing since it attracts so few players that it has so low number of complaints. (It is known that very often complaints are made by people who were simply unlucky and lost money)

But you are working very well to improve these statistics.

[igumama]

according to reviews site Foxyrating.com You are scam and thats true as a user had find it out already that your bets are unfair and you refund him to shut him, and you are not paying as you took advantage of my conditions and took my bonuses
 here is proof of not paying


https://imgur.com/a/Tm7g3VG

This complaint is from 2018 ..   and is resolved ..
If every casino had one complaint every 4 years, it would mean that this casino has extremely poor marketing since it attracts so few players that it has so low number of complaints. (It is known that very often complaints are made by people who were simply unlucky and lost money)

But you are working very well to improve these statistics.

yup the complaint is from 2018 but its still getting updates from user's.
and i can see how fair you are, keep its up

[Memo101]

Thought duck dive is an old platform and one authentic and can be recommended to anyone without any doubt or hesitation.
But I didn't find your Christmas campaign as attractive as your competitors. I think management should look into this.

what sort of things do you suggest?

we're going to be providing *soon* more along side our seasonal campaigns, what would you like to see?

Bobstone,
DuckDice Live Support

i will suggest you to fix the rating at the Bottom of the page, which i belive is not updated in last 5 years.

https://imgur.com/a/bAbxq03

uts 5/5 stars with 98 reviews since i was registered in 2018 and still 98 reviews in 2023  

[DuckDice.io]

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