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[Fofoferjers22]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

Hi,

We've had a busier-than-usual week, but your case will be reviewed by our security team as soon as possible if you keep engaging in the email at support@duckdice.io.

Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

Bobstone
Live Support for Duckdice.io and Tower.bet

Lock the player's money is you quickly do! And when you need to answer the fair question "what is the reason for the blocking and when will you return MY money?" you start referring to the workload and answering every letter for weeks ...

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[Eternad]

we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

[Fivestar4everMVP]

we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

Absolutely, the actions and inactions of Duckdice does make them look like of one of those scam casinos out there who are strategically carrying out their scam activities slowly so it doesn't look too obvious.
I cant even wrap my head around the fact they have the time to lock customers account and fund without even stating the reason why they did what they did, and when the customers wants to know why, they don't respond, then later on, come here to tell us that they had a lot of work to do, that is why they did not respond to customers query on time, makes me wonder how they got the time to lock customers account in the first place if they were really busy.

Reputation is one thing that is very hard to earn but very easy to loose, Duckdice should better get their acts right, else, very soon, they are going to chase all their customers, including potential customers away, I've always had the intention of trying out this casino but the several complaint from its current users here have not been encouraging at all.

[bobstone]

we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

I understand but also understand that when a ban is undertaken it is not done casually or even that frequently, each case varies but there are usually common and understandable reasons for the undertaking. It will be an even rare situation where the user involved doesn't actually know why the ban has occurred either and will resort to trying to apply pressure and rallying people like yourself in that effort. Of course, it is only possible because you are correct in that we can certainly improve our communication in such cases and this I will raise with the team.

(i am not saying the user above is such a case, just the usual scenario of when a member creates a totally fresh BTT account just to raise such an issue rather than already having one in some standing already)

and

Absolutely, the actions and inactions of Duckdice does make them look like of one of those scam casinos out there who are strategically carrying out their scam activities slowly so it doesn't look too obvious.
I cant even wrap my head around the fact they have the time to lock customers account and fund without even stating the reason why they did what they did, and when the customers wants to know why, they don't respond, then later on, come here to tell us that they had a lot of work to do, that is why they did not respond to customers query on time, makes me wonder how they got the time to lock customers account in the first place if they were really busy.

Reputation is one thing that is very hard to earn but very easy to loose, Duckdice should better get their acts right, else, very soon, they are going to chase all their customers, including potential customers away, I've always had the intention of trying out this casino but the several complaint from its current users here have not been encouraging at all.

Much in the same vain, it's easy from the outside in to assume certain things about any product, but we have been around for 6+ years, and keep growing, albeit modestly compared to some of the more obvious competitors because we really are not a 'scam casino'.

I understand that we can do a better job communicating that outside of our own bubble, like here on BTT but we don't run signature campaigns and other things that entice more favourable posting on here, why not just spend some time reading our chat and you might just be amused enough and enjoying yourself even without the deposit

Bobstone
Live Support for DuckDice.io and Tower.Bet

[len01]

their support team already responded to greatnino's post(he made a thread yesterday) so they know the issue. it is possible that they have already received the emails greatnino sent them and are now reviewing them. it is not uncommon that a casino takes several days before responding again. I suggest that greatnino be more patient.

not just a few days but what is worse can be up to several months, depending on how severe the problem is.
but for me it's something normal. because almost all casinos need time to solve existing problems and customers must be patient to solve all of these problems.

if indeed the DuckDice support team has responded to the complaint, at least it's very good that the team still has the kindness to solve the problem properly.

well thats still pending They are proven scamers

Nothing is pending, it's been concluded that you were simply stating lies which was proven.  You were also behind the blackmailing attempts and the trust pilot and other websites fake reviews ( which were taken down for being false reports).




Kirito89
Duckdice Support.

with this I can not say anything else. because this problem is a bit complicated when both parties do not provide an explanation by including evidence such as screenshots.
and in this forum accusations without evidence will be judged as false accusations.

and I hope that customers who complain about the problem immediately include concrete evidence and DuckDice support also provide concrete evidence or explanations that we can see together who is wrong and who is right.
I am here not taking sides with anyone but just want the problem between the customer and the casino to be resolved soon.

[Mahdirakib]

Lock the player's money is you quickly do! And when you need to answer the fair question "what is the reason for the blocking and when will you return MY money?" you start referring to the workload and answering every letter for weeks ...

The number of bets is showing zero in Duckdice account view system on your account. Maybe you have placed the bets on sports event. Your account has been banned and the reason for the ban is showing 'abuser'. Most of the betting site doesn't disclose the investigation results publicly after blocking a user account.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

Delaying the investigation for heavy work load is pretty funny excuse from the support team.

[Eternad]

we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

I understand but also understand that when a ban is undertaken it is not done casually or even that frequently, each case varies but there are usually common and understandable reasons for the undertaking. It will be an even rare situation where the user involved doesn't actually know why the ban has occurred either and will resort to trying to apply pressure and rallying people like yourself in that effort. Of course, it is only possible because you are correct in that we can certainly improve our communication in such cases and this I will raise with the team.

(i am not saying the user above is such a case, just the usual scenario of when a member creates a totally fresh BTT account just to raise such an issue rather than already having one in some standing already)

The only reason why user like me rallying to support this kind of case because of the obvious proof that he is not getting attention on his case through his provided email from your support. This kind of case will typically being ignored if customer support provided details on his case since the user doesn’t have any idea on what he did wrong.

Most of the user complaining here is willing to provide username of their account which means that they are not an alt account per se. I hope that customer will be more active like you and reasonable to provide exact answer on simple inquiries especially for ban cases since this is really frustrating on the player side.

[Fofoferjers22]

Lock the player's money is you quickly do! And when you need to answer the fair question "what is the reason for the blocking and when will you return MY money?" you start referring to the workload and answering every letter for weeks ...

The number of bets is showing zero in Duckdice account view system on your account. Maybe you have placed the bets on sports event. Your account has been banned and the reason for the ban is showing 'abuser'. Most of the betting site doesn't disclose the investigation results publicly after blocking a user account.

https://i.ibb.co/DWH2bhM/Screenshot.jpg

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

Delaying the investigation for heavy work load is pretty funny excuse from the support team.

Yes, my account is in the screenshot, and there were two bets on regular matches, one on football and the other on tennis...

For my part, what evidence can I provide other than a screenshot of the fact that I am not allowed to enter my account? I can send the hash of the Duckdice deposit transaction 666 dollars - f1ea5fa452b450822925852d835c6c5a0eb3021b1d96f46410dfe77b3535daed

But it doesn’t change the essence, I was unprovenly marked as a fraudster and they don’t give me my money, please note that I didn’t even win anything from the bookmaker, I only lost about 80 dollars ...

[AbuBhakar]

Yes, my account is in the screenshot, and there were two bets on regular matches, one on football and the other on tennis...

For my part, what evidence can I provide other than a screenshot of the fact that I am not allowed to enter my account? I can send the hash of the Duckdice deposit transaction 666 dollars - f1ea5fa452b450822925852d835c6c5a0eb3021b1d96f46410dfe77b3535daed

But it doesn’t change the essence, I was unprovenly marked as a fraudster and they don’t give me my money, please note that I didn’t even win anything from the bookmaker, I only lost about 80 dollars ...

By any chance, Do you bet on other casino sportsbook at the same time? Probably the bookmaker tag you as abuser because you are involved on arbs. Or probably you are using multiple account to abused Duckdice bonus which I’m not familiar. The tag as abused means your account is involved of violating the terms and conditions of the casino.

[RILWAN]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that were lost - I received a notification that the account was blocked!

In the live chat, they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.

[RILWAN]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that lost - I received a notification that the account was blocked!

In live chat they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

[RILWAN]

Interesting site...

Registered on March 1, made a deposit of 666 dollars () and a couple of small bets that were lost - I received a notification that the account was blocked!

In the live chat, they told me to write to the mail, but they simply do not answer me by mail.

Is this standard scam practice? Give me my deposit, or at least what is left on the balance sheet (there is an amount less than my deposit)

My nickname in DuckDice.io - Ipunapi772

I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.

[Fofoferjers22]

[/quote] I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account. [/quote]


I just think that it is necessary to immediately explain to the player the reason for the blocking and the possibility of withdrawing funds, and not drag it out indefinitely

It's dishonorable and makes me nervous

[abel1337]

I think you are too in a hast and you should take time to read the terms and condition and aooly it to your situation and any however you should be assured that support will attend to your case and if it is resolvable the support will reopen your account.

I just think that it is necessary to immediately explain to the player the reason for the blocking and the possibility of withdrawing funds, and not drag it out indefinitely

It's dishonorable and makes me nervous

Most of the time, Casino doesn't tell the gamblers what rules they failed to abide and the reason why the are being blocked or banned from the casino. I've seen few instances like this in scam accusation board. Though there are times where the casino itself is revealing the things you did when you make them do it like doing a scam accusation against them. You can try making a thread about your case in scam accusation and put some proofs that your scenario is real like posting some screenshots, email conversations, transaction ID or any thing that will prove your accusation a valid one. The accusation that you made had been done several times already and most of them aren't solved because most of them are just fake accusations just to make them lose customer. If you're serious about t he money that was locked to them, Doing a screenshot and providing some proofs is pretty easy.

[danadc]

we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

You might not be a scam but you are acting like it by having a multiple same case of freezing user funds without leaving a clear explanation for your action. This will be easier to digest from the user point of view if you will notify them through email the reason for your actions like suspicions on the user activity since you already done the punishment at the first place.

Leaving players high and dry after your action and giving an excuse for having a heavy work load is surely a troublesome.

This is a shame, I have entered this casino and I have seen many things that I like, but with all this I am afraid to play and make a deposit, but this casino has been on the market for a long time, negative reviews are something that in A casino is very important, in the duck forum they say it's paid, it's not free, that's a shame, they should enable it because it's better that way, more people participate and have more customers.

[logfiles]

Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

Bobstone
Live Support for Duckdice.io and Tower.bet

Then at least try to show that you are not a "scam casino"

Customer service should be up to the task of giving the affected player the information they need to know, but not just blocking and account and then leaving a small not stating "abuser". Abuser of what exactly?

Such complaints could all be avoided if you did the right thing.

[slapper]

Hi,

We've had a busier-than-usual week, but your case will be reviewed by our security team as soon as possible if you keep engaging in the email at support@duckdice.io.

Won't discuss an individual case publicly on the forum but we of course do not take ban actions lightly and will do our best to resolve such situations amicably, we are not a 'scam casino', we've been operating for many years now and reputation is important in such a space.

Bobstone
Live Support for Duckdice.io and Tower.bet

I understand that you won't discuss an individual case publicly on the forum. But, as a customer, I would want to see some transparency from your end! If you are not a scam casino, why not show some proof? Like, maybe, a certificate that says "Not a Scam Casino," or something equally official-sounding! Just kidding, but I hope you understand my skepticism.

Now, coming to your customer service. I completely agree that they should be up to the task of giving the affected player the information they need to know. Just blocking the account and leaving a small note stating "abuser" is not enough. Abuser of what exactly? It's like leaving a mystery for the customer to solve, which is not really fair.

I suggest you take customer complaints seriously and address them promptly. Trust me; it will save you a lot of trouble in the long run!

[Taskford]

Many are so skeptical about the reputation of this casino so best for the casino representative or owner to ease the peoples doubt about them and show some transparency towards the issue raised against them. Since if they ignore all the queries maybe they might get negative impression about that. People seeks for good casino with transparent or active supports so if they are not satisfied with performance they provide for sure many people here will think negatively and say that this is not worthy or worst scam casino.

[AbuBhakar]

Many are so skeptical about the reputation of this casino so best for the casino representative or owner to ease the peoples doubt about them and show some transparency towards the issue raised against them. Since if they ignore all the queries maybe they might get negative impression about that. People seeks for good casino with transparent or active supports so if they are not satisfied with performance they provide for sure many people here will think negatively and say that this is not worthy or worst scam casino.

Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.

I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.

[bobstone]

I understand that you won't discuss an individual case publicly on the forum. But, as a customer, I would want to see some transparency from your end! If you are not a scam casino, why not show some proof? Like, maybe, a certificate that says "Not a Scam Casino," or something equally official-sounding! Just kidding, but I hope you understand my skepticism.

Now, coming to your customer service. I completely agree that they should be up to the task of giving the affected player the information they need to know. Just blocking the account and leaving a small note stating "abuser" is not enough. Abuser of what exactly? It's like leaving a mystery for the customer to solve, which is not really fair.

I suggest you take customer complaints seriously and address them promptly. Trust me; it will save you a lot of trouble in the long run!

Hi,

Well it's all listed on our site, you can find that we do have such fancy certificates, for example, https://cryptogambling.org/#verified-operators you will find us listed as a verified provably fair operator as per the cryptogambling.org standard

You will also find our gambling license there on the bottom of the page (of which you'd have to check for yourself as to the way the validation works)

We also had an outside team validate the randomity of outcomes https://duckdice.io/storage/downloads/RNG_Certificate_UK_Sabant_BV_ITL1902910_12Nov19.pdf of which you can check here

Mostly though you'll also note a strong and consistent user base of which we have many

As to the customer service side of things and the user's issue, I totally understand, it's just such cases are sensitive and only handled by certain members of the team, this segregation makes sense for many reasons however you are not wrong, it makes it difficult to convey the necessary information if it's outside of my area of expertise. Not an excuse for the longer than satisfactory wait or adequate information and I'll endeavor to communicate that we can do better in this area for future cases.

Honestly the representative of Duckdice is doing his job to become more active on engagement here to all the concerns. The only problem was his hands is tied on what he can share since the management will be the one who will give a call on issue like this and providing a premature evidence might be use against them to reverse their action.

I just hope that the reps will provide proof before he will answer concerns instead of giving generalized statements which typically triggered most of the user that watching the case.

It is the case I am not even privy to individual cases in these sorts of circumstances, for the most part, it is handled outside of live support by dedicated members, and it's often tricky to provide proofs that I either don't personally have, so in some ways, all i have is generalized statements about our ordinary conduct which is usually of a good standard. Maybe it was better not to state anything until i had facts that i could share to the original user.

sometimes such cases are particularly sensitive and time-consuming but i will endeavor to improve our communication process as previously stated

-----


Bobstone
DuckDice Live Support