Guys, please read instruction more carrefouly
if you see
"Error getting info from device" then this is 100% problem on windows and his network adapters.
In first few words there is information that you need to disable all internet interfaces except the one you are using to connect SRR.
Windows is little stupid and there must be only one enabled interface to make broadcasts work.
So please go to network adapters and if you are using LAN then please disable all bluetooth,WiFi, VPN, VirtualBox and Team viewer adapters.
Then it will work
RED and BLACK cables are for LED status.
So if you see in SRRTool in this slot green circle then the LED is readed as it should be.
You can shut down rig on PSU to see if the green circle will became red in SRRTOOL.
Next, you have green and yellow cables which are going to POWER BUTTON + and -
If you will make action in SRRTool to shut down rig,reboot or such, and this action will not work then it could be 2 things:
1. The GREEN and YELLOW cables are connected to motherboard in wrong order, please switch places.
Also you could just connected them in wrong pins in motherbaord.
2. The RJ9->4 pins adapter could be broken, please try second to rule this out.
We are adding one extra becasue there are 1% faulty ones in those cable adapters.
3. If you have H110 motherboard then i saw 2 cases that this motherboard is acting weird.
Can you try on different rig to rule out any failure on motherboard/PSU ?
If you will still have any problem, please feel free to ask directly on
admin@simplemining.netPlease ask for me (Tytus) to be assigned to your ticket and i will help
Most cases are due to wrong connection or i also admit that the instruction is far from perfect.
If you ofcourse have faulty unit then also please do not worry as You have 2 year warranty.
We can make 100% refund including shipping costs to you and from you.
We already had 3 SRRv2 replacements with RMA warranty per 1000 succesfully working.
So if you have problems, feel free to ask on
admin@simplemining.netAlso, we are very near in the end of testing SRR new firmware which will be awesome.
I will make sure to write proper instructions so there will not be any problems with understanding.
Sorry that i did not answered here. I am looking here every week or two.
Email is fastest way to solve problems