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Author Topic: Problems with bitcoin-24.com WARNING! UPDATE!  (Read 38046 times)
xyz
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April 10, 2013, 02:11:52 PM
 #41

But i did not try to withdraw the bitcoins, they are just not there!!!
Sorry, I misunderstood! I cannot help...
There are a lot of problems at this site this days - and no support!
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April 11, 2013, 12:37:46 AM
 #42

I've made a "same day" SEPA withdrawl on 09 April, and on April 10 at 14pm the money were already in my bank account. No probs from my side, only with the website down and up again...
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April 11, 2013, 01:23:05 PM
 #43

Update :
this now seems to go better :
- on Monday 1st, I initiated a standard SEPA transfer
- on Wednesday 10th morning, I received an email from BTC-24 saying that the transfer was processed
- on Thurday 11th (today) afternoon, the money was on my bank account  Smiley
So the bottleneck was on the processing side of BTC-24.
I think I will continue to trust them at least for a while.
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April 11, 2013, 01:42:01 PM
 #44

Every time i try to withdraw my btc i cannot because i don't receive the validation code neither by email not by SMS.

Did you check your spam mail folder? My btc24 confirmation emails usually end up there.
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April 11, 2013, 05:03:57 PM
 #45

Ok. Still missing my coins.

In the current volatil market situation this is really bad for me. I am quite disappointed about the current support situation at BTC24.
guidebook
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April 11, 2013, 07:15:58 PM
 #46

I started a SEPA withdrawal on March 29, got the email confirmation on April 4 and still nothing on my bank account!
With no word from the support, I'm starting to be really worried. Don't trust this website!
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April 11, 2013, 07:55:10 PM
 #47

I guess Mtgox when they go online. Quite a few people recommend btc24  Roll Eyes
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April 11, 2013, 07:56:23 PM
 #48

I withdrawed my Bitcoins too but they dont show in Blockchain!  Angry I am so scared right now. Did they scam my coins?

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Gordonium
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April 11, 2013, 08:01:42 PM
 #49

I withdrawed my Bitcoins too but they dont show in Blockchain! Did they scam my coins?  Angry

Everything is okay now. I got my coins back   Smiley

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TCollar
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April 11, 2013, 08:08:05 PM
 #50

bitcoin-24.com is incorporated in the UK, uses an "office" in France, is hosted by ovh and has its name registered with namecheap (as a rule I never do business with anyone registered with namecheap) and run by a German who apparently uses this as his e-mail b9t1t9a1wr4yqt3ovom1@u.o-w-o.info.

Seems legit.  I would not worry at all.

donjoe
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April 12, 2013, 11:06:52 AM
 #51

Now the trading engine has gone insane too:
- some trades on the users' active lists just sit there while the price passes over them up and down several times
- some trades are executed multiple times
- account balances show wrong numbers.
(I can only personally attest to the first problem, the others I picked up from the chat.)

This is no way to run an exchange, I'm out.
fydel
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April 12, 2013, 11:15:10 AM
 #52

Simon, I think its best to stop the exchange until the problems are solved or more people will get burned.

I can confirm these problems:
- double receiving of coins (not me, but a close friend of mine)
- orderbook not updating (same problem as donjoe)
- withdrawn coins are marked as confirmed but not in blockchain
djole
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April 12, 2013, 11:19:14 AM
 #53

Requested withdrawal on Monday, received funds by Wednesday.

I think that they are just overwhelmed now with same withdrawal requests, as MtGox sucks last 2 days.

 
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April 12, 2013, 11:23:28 AM
 #54

Requested withdrawal on Monday, received funds by Wednesday.

I think that they are just overwhelmed now with same withdrawal requests, as MtGox sucks last 2 days.

 

Did you withdraw btc or sepa? I requested sepa withdrawal Wednesday last week, it's still processing at their end. Sent support ticket yesterday. Why would they process newer requests before dealing with the older ones? Do they just pick randomly from the queue?
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April 12, 2013, 11:30:41 AM
 #55

And there is another variation of the doubling bug.

I sold 0.2 BTC but it was executed multiple times.

djole
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April 12, 2013, 11:32:34 AM
 #56

Requested withdrawal on Monday, received funds by Wednesday.

I think that they are just overwhelmed now with same withdrawal requests, as MtGox sucks last 2 days.

 

Did you withdraw btc or sepa? I requested sepa withdrawal Wednesday last week, it's still processing at their end. Sent support ticket yesterday. Why would they process newer requests before dealing with the older ones? Do they just pick randomly from the queue?

It was SEPA same day request.
donjoe
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April 12, 2013, 02:06:29 PM
 #57

Piece of crap website hasn't even put my withdrawal on the blockchain yet and I confirmed it via SMS 3 hours ago. Angry
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April 12, 2013, 02:30:33 PM
 #58

is 1AnixjBYxpTzAmfSa8kRdBiUaSGV2e9d26 the cold wallet address eventually?

if so, there is hope  - maybe not all is lost.

my deposit which i traded for eur and tried to withdraw yesterday went there.
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April 12, 2013, 02:32:50 PM
 #59

I sent a lot of money through SEPA to this exchange yesterday. Order was already processed. Is there any way to "charge-back" SEPA payments? I am starting to be worried due to site down and no information from operator.
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April 12, 2013, 02:55:02 PM
 #60

is 1AnixjBYxpTzAmfSa8kRdBiUaSGV2e9d26 the cold wallet address eventually?

if so, there is hope  - maybe not all is lost.

my deposit which i traded for eur and tried to withdraw yesterday went there.
Looks like it, in which case this must be the hotwallet and it's empty right now: https://blockchain.info/en/address/1BTC24yVKQdQNAa4vX71xLUC5A8Za7Rr71
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