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Author Topic: Problems with bitcoin-24.com WARNING! UPDATE!  (Read 38081 times)
naitwit
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April 09, 2013, 01:27:57 PM
 #1

I have a serious problem with this site.

They have locked in my coins and apparently others dont get their SEPA payments.

I would strongly suggest you stay away from that place until I have sorted this out.

Admin have answered only after 5 days, and promised to fix, BUT, Nothing happens and no answer.

No answer at ANY address!

This is serious and I welcome any help.
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naphto
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April 09, 2013, 01:29:57 PM
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t4i
naitwit
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April 09, 2013, 01:32:55 PM
 #3

care to explain what that mean?
Garath
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April 09, 2013, 01:53:49 PM
 #4

They have locked in my coins and apparently others dont get their SEPA payments.

I have the same problem : standard SEPA withdrawal has been asked on April 1st (no it is not a joke).
Still nothing asof today, 7 days later, and no answer from the admin.  Sad

I could understand delays, but only if this was accompanied by proper communication.
I hope the exchange will continue to provide a good QoS, and that the EUR they are holding for me are not going to be used for "long-term vacations" in the Caymans.
So far, I recognize that the trading facility has been of good quality  Smiley
naitwit
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April 09, 2013, 02:00:02 PM
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I Would strongly advice anyone to avoid BTC24 UNTIL this is sorted out. Missing money is serious.
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April 09, 2013, 02:03:34 PM
 #6

I hope these problems are just some growing pains. The service was very good since I started using it last year. If I had problems they all worked out in a good way. And TAiS46 (the owner) was always friendly and competent and willing to help.

But in the last couple of weeks the support is less good / not existing.
I am also waiting for 54 BTC to receive since yesterday and I am getting nervous, too.

TAiS46: Please introduce a little fee so you can hire support staff and continue the good work with BTC24. That would be great because I really like BTC24 and it's friendly community on irc.
naitwit
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April 09, 2013, 02:12:49 PM
 #7

TAiS46 has not been there fo a long time. This is really serious and ther is NO WORD from site to anyone. Its dead silent.
xendless
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April 09, 2013, 02:14:52 PM
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I had no trouble with this site until two weeks ago when someone posted a link about the site on reddit. I heard that over 100,000 new users signed up that week and ever since it has been chaos…

On top of that, all major players in the bitcoin game seem to be regularly under DDOS attack, which isn't helping much.

I sent a EUR SEPA deposit to bitcoin-24 on the 27th of March, at the time the price of BTC was about 80 EUR. 13 days have now passed, BTC is at 160 EUR and my SEPA deposit has still not shown up at bitcoin-24. Bear in mind that this is a SEPA from an bank account that I have already used to deposit to the same account at bitcoin-24, and that the last time it took 24h…

Multiple attempts to contact the admin (via the web contact form and email) have gone unanswered.

I can understand that the admin (who as far as I can tell is alone in this operation) is very busy, but I have 'lost' 50% of my investment and counting, and as such I would have to warn people off this site until things get back up an running properly.
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April 09, 2013, 02:25:42 PM
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I had no trouble with this site until two weeks ago when someone posted a link about the site on reddit. I heard that over 100,000 new users signed up that week and ever since it has been chaos…

On top of that, all major players in the bitcoin game seem to be regularly under DDOS attack, which isn't helping much.

I sent a EUR SEPA deposit to bitcoin-24 on the 27th of March, at the time the price of BTC was about 80 EUR. 13 days have now passed, BTC is at 160 EUR and my SEPA deposit has still not shown up at bitcoin-24. Bear in mind that this is a SEPA from an bank account that I have already used to deposit to the same account at bitcoin-24, and that the last time it took 24h…

Multiple attempts to contact the admin (via the web contact form and email) have gone unanswered.

I can understand that the admin (who as far as I can tell is alone in this operation) is very busy, but I have 'lost' 50% of my investment and counting, and as such I would have to warn people off this site until things get back up an running properly.

This is totally unacceptable!  Shocked Shocked Shocked

The LEAST that can be done is a short message on their twitter or Homepage that all is OK and that they are overwhelmed, etc...

This takes 30 seconds max!

NO one is too busy for that!
mcgin
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April 09, 2013, 02:35:37 PM
 #10

I used them on Thursday last week with no issues.  Admittedly I didn't do a cash withdrawal I withdrew my balance in bitcoins.
phlogistonq
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April 09, 2013, 02:50:12 PM
 #11

Agree with fydel that it would be good if the site owner hired some personel and communicated that the over-exponential increase in traffic has impacted the friendly and fast service we had come to expect from him untill 2 weeks ago.

I have deposited and withdrawn bitcoins over the past days without problems, deposited and withdrawn via SEPA in the past 3 weeks several times and traded on the site for months without problems.

While some of the problem examples above seem legitimate, I do notice that a lot of people start yelling on the webchat after a SEPA deposit hasn't arrived after a single day, while the site clearly states it takes 3-5 busininess days. In other words, a full week. Or some people that haven't yet even grasped the concept of the blockchain start shouting "bitcoin24 is bad" when a bitcoin withdrawal is not immediate but takes more than an hour sometimes (6 confirmations).

naitwit
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April 09, 2013, 03:07:12 PM
 #12

Until the Site has communicated properly with those that _have_ problems I STRONGLY advise everybody to refrain from depositing anything there.

It only takes 5 minutes to communicate in a decent manner.

It only takes him 2 inutes to fulfil what he promised me. But now there is NO REPLY NO COMMUNICATION  NOTHING!

This is no game.
TrAsHeR
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April 09, 2013, 03:08:30 PM
 #13

The BITCOIN-24.Com it's a scam

Please never buy on the website, because you can lost you're monnaie

so very be careful

hamburg
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April 09, 2013, 03:18:53 PM
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I am waiting for SEPA (same day) withdrawal too. They should not advertise that it will be handled within 24h if they can not provide it. Somehow i expect at least a short notification that it will take longer (for whatever reasons).
donjoe
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April 09, 2013, 03:34:50 PM
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Simon probably should've blocked new registrations the second he noticed the user base is becoming too much to handle. Better keep a modest number of relatively satisfied customers than start making a bad reputation and potentially lose everyone.

That said, I don't think there has been any convincing evidence of foul play yet. Everything still looks consistent with the explanation that he just got overwhelmed and hasn't been able to define a good response to the new situation yet.
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April 09, 2013, 03:37:35 PM
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That said, I don't think there has been any convincing evidence of foul play yet. Everything still looks consistent with the explanation that he just got overwhelmed and hasn't been able to define a good response to the new situation yet.

Something's definitely amiss though, SEPAs from last week are being credited to people's accounts, meanwhile it seems like a large chunk of SEPAs from 10-14 days ago remain in limbo…

Foul play or no, the lack of communication is unacceptable.
naitwit
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April 09, 2013, 03:48:37 PM
 #17

Simon probably should've blocked new registrations the second he noticed the user base is becoming too much to handle. Better keep a modest number of relatively satisfied customers than start making a bad reputation and potentially lose everyone.

That said, I don't think there has been any convincing evidence of foul play yet. Everything still looks consistent with the explanation that he just got overwhelmed and hasn't been able to define a good response to the new situation yet.

It is very convincing , that I am locked in. Cant get my money, I cant take my bitcoin out. He is not doing what he _promised_ to do. That is a serious problem and UNTIL this is sorted out I warn anyone from depositing enything there.
naitwit
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April 09, 2013, 03:50:12 PM
 #18

By now Simon should be very aware of what is happening. He certainly is aware of these problems but there is not one single word from him regarding this. Anyone who think this is normal is not taking this seriously enough.
fydel
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April 09, 2013, 03:51:10 PM
 #19

Quote
Something's definitely amiss though, SEPAs from last week are being credited to people's accounts, meanwhile it seems like a large chunk of SEPAs from 10-14 days ago remain in limbo…

And there is something wrong with withdrawing coins. My transaction of 53.99 BTCs which I did 12 hours ago is marked as "confirmed" but it doesn't show up in the blockchain. Other people who withdrew their coins after me received them.
So - as being a chicken - I start shitting my pants a little.
naitwit
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April 09, 2013, 04:03:30 PM
 #20

By this time Simon should have seen al this, he has the chance to spend 5 mins at talking to us, but.....silence. This is so wrong and so bad for the Bitcoin community.
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