official thread =>>
https://bitcointalk.org/index.php?topic=2007856.0Hi again
As you can see from the previous posts we have now processed all outstanding BTC/BCH/LTC/DASH withdrawals. Unfortunately we still have quite a few DOGE withdrawals remaining in the backlog, but please rest assured that these will be processed as soon as possible over the coming days. We have mentioned before the reasons for this - but we will of course honor our commitment to pay everyone.
We are also aware that some users are still saying that they havent received their BTC/BCH/LTC/DASH withdrawals. This is very concerning for us as we sincerely want to make sure everyone gets their hard-earned crypto from CoinPot. We have spent some time over the last few weeks cross checking all the withdrawals against the blockchain transactions and we are confident that every withdrawal has been processed correctly. But we are not infallible, and we want to continue to look into this. However, we no longer own the CoinPot domain and of course cannot see any emails sent to our old support email address.
Therefore, we have decided to make the following temporary appeal process available.
MISSING WITHDRAWAL APPEALS
If you are sure that you have not received your BTC/BCH/LTC/DASH withdrawal then please send us an email from your CoinPot registered email address to
coinpotwithdrawals@gmx.com containing the following information...
- Coin - BTC, BCH, LTC or DASH
- Amount (approximate if you cannot remember exactly)
- Wallet address
- Date requested
Our commitment to you is that we will respond to all emails within 48 hours with one of the following responses...
1) If your CoinPot account was banned we will double check the reason for this. We will then advise you of this and give you the reason why it was banned.
2) If your withdrawal was processed successfully, then we will give you a link to the blockchain transaction containing the payment
3) If your withdrawal was not processed then we will ensure that it is paid out to you as soon as possible - and we will again advise you of the blockchain transaction containing it.
Important notes...
- This new email address will only be used for this appeal process. We will ignore any emails that are about any other subject. CoinPot is closed now and we no longer have any resources available to support it as a service - except as detailed above.
- Please give ALL the information that we have requested above. Without this we will not be able to cross reference the withdrawal in our system
- For now, please do not send any enquiry about DOGE withdrawals - as there are still some pending in the backlog. Once this backlog has been cleared then we will deal with any enquiries.
- Do NOT send any large attachments with your email - this mailbox has limited size.
- If you do not see a response email from us within 48 hours, please check your Spam/Junk folder before emailing us again