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Author Topic: Innosilicon A5 DashMaster 30.2G 750W  (Read 54376 times)
chadl2
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April 16, 2018, 10:41:03 PM
 #781

They have also reduced the A5's dramatically.

Currently the A5 is down to $2100 per unit.

Also, Innosilicon has announced their new A5+ that is running for $4200 USD (aka 2 A5's strapped together using one control board):



Ridiculous to see such an "invention".  They may strap one or two miners more together, and claim that to be a new kind of miners.  Cheesy

It reminds me of the Bitmain Antminer S5+ with three units strapped together.
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Inno_ASIC
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April 18, 2018, 08:28:22 AM
 #782

The price has been updated for the A5.
Currently it's 1180 USD MOQ 5 units.
That's a price decline of 847% in the last 4 or 5 months. It was $9999 usd in December if I recall correctly.
http://www.innosilicon.com/html/a5-miner/index.html

Painful to watch...

I would understand if Innosilicon was actually able to pull through and deliver the A5 as promised the first time around at the 10K mark, but it was so many months late that nobody stood a chance at reaching ROI and still don't. To lower the price that much after screwing so many people over with late defective miners just really grinds my gears.

Dear customer, thank you for your feedback. $9999 was the best price for A5 Dash miner at that time when the hashrate and the difficulty were counted then. But the market was then flooded with released miners and largely soared up the total hashrate and whole community‘s mining difficulty, which hurt the whole dash market. We aim to help to build the good cryptocurrency market and love to devote our full energy and time into the good miners development thus helping all the customers in mining career and gain from them. Frankly speaking, we are the first one who do not want to see the situation goes this way and we are a victim and as everyone who wants to build a good community. We still want to help customers with good performance miners and considerable service so we have our A5+ now and would like to offer to everyone who need.
I can understand that $9999 for the A5 at the time could have been considered appropriate (as crazy as it seems now) because of the opportunity to capitalize on the low mining difficulty level. This was never my issue.

My issue is that everybody who bought one of these did so with the intention of being able to mine Dash before the difficulty shot up. Otherwise, nobody would have paid $10,000 USD if they knew they were going to arrive over 3 months late. You ruined everybody's opportunity to make any profit before they even received the miner.

helping all the customers in mining career and gain from them.
If you actually wanted to help your customers, you would have allowed for a refund after failing to release the A5 miner as promised on the website and in the invoice. It's not fair that we have to still had to pay for a product that was promised to arrive in September. If we knew that it was going to arrive in December, nobody would have paid $10,000 for it. What if we were still waiting now? Would you issue refunds at this point? What I'm saying it that if the delivery date means nothing to you and your company, then you really don't care about your customers.

Frankly speaking, we are the first one who do not want to see the situation goes this way and we are a victim and as everyone who wants to build a good community.
Please, explain to me how you feel like the victim. You made a killing from overcharging customers for a miner that you know you never intended to have delivered in September, then refused to issue any refunds while knowing that the reason the miners will never reach ROI is because you never shipped them out at the date promised. How can you say "we do not want to see the situation goes this way" when you are the reason we are in this situation now? I understand that you have no control over the mining difficulty, but you did had control over our funds and control over the miner delivery dates. If there were legitimate set-backs, then we should have been compensated or offered a refund because you were the one breaking the agreement. Your actions directly contradict your statement.

… good miners development thus helping all the customers in mining career and gain from them
THEY CAUGHT ON FIRE FOR CHRIST SAKE AND YOU STILL DIDN’T OFFER A REFUND. If this is your definition of ‘good miners development’ I want some of what you are smoking.

You can post anything you want, but actions speak louder than words. And your mining company has the worst reputation in the history of cryptocurrency mining.

The community can help you restore your companies reputation, but you have to treat us fair and compensate us for your mistakes. Otherwise, there is no sense in lying to us by posting here after you practically stole from us without offering proper compensation.

Yes I know you offered the A4+ as compensation, without power supply and completely missing the targeted delivery date once again. But that is nowhere near enough for us to reach an ROI anytime soon. We would much rather be compensated financially.

Please contact me when you are ready to start turning things around. Anybody who looks at your Twitter page will see that your reputation is in the crapper, and for good reason.


First, we would like to express our gratitude to you all for your great support to INNOSILICON. We can never make such great achievements and gain such important position in this industry today without all your sincere support.

Now, we consider there is still a need to clarify the issues on pre-sale and delivery delay of A5 miner.

Purchase of miners and mining behavior themselves are indeed investment and economic behavior of high risk. Participants should be equipped with awareness and preparation for corresponding risk. Those who participated in this activity gained huge profits overnight can be found everywhere, however, there is also a number of people who suffered losses at the same time. But objectively speaking, such gains and losses may not be controlled or anticipated in advance.

The R & D and production of miners is also a highly risky activity, which is restricted and affected by many internal and external factors. Therefore, during the pre-sale process, possible delay was also taken into account in the pre-sale clause, and certain precautions against the risk were made, too. The definite agreement on the compensation for delayed delivery in the pre-sale clause is the embodiment of the precautions.

Many people in the industry knew that the production process of A5 miner has been disastrously affected by the malicious interference and destruction of its competitors, which not only directly causes a substantial increase of production cost, but also leads to a longer delay of delivery than planned. The extent of destruction and interference is far beyond the bottom line of normal business competition, and even further beyond the imagination of many people. Such immoral behavior is the root cause for everyone's loss.

In the face of this unexpected situation, as a manufacturer, while enduring self-loss without any complaint, we have taken the initiative to increase the amount of compensation for subscribers, and provide coupons with the real purchasing power and almost no limitations. Extra miners were even directly presented to some customers for compensation. We know that these measures can’t fully compensate for the total investment losses of the customers, however, as a manufacturer, we not only faithfully implement the pre-agreed compensation clause, but also delicate much to our subscribers within our capacities, in the hope of returning to customers as much as possible and reducing their losses.

In this case, people who despite commercial ethics and maliciously destroyed A5's production should be condemned. They have become the unjust gainers in this commercial competition. Their benefits are based on the unfounded loss of many people. This kind of earning is immoral and deserves to be scorned and spurned by the industry. These shameful competition methods are the sorrow and shame of the entire mining machine industry. At the meanwhile, we are convinced that in the era of decentralization as the industry of belief and consensus, some manufacturers seeking to reach a monopoly market by attempting to defeat competitors through unfair competition is also doomed to fail. Regardless of what they have achieved in the industry, they will certainly be discarded by the majority of practitioners and become junk and laughing stock in the history of business development.

It is gratifying that most customers still give us very high level of trust and support. Their support and commitment are the driving force for our progress and the cornerstone of our development. Through this incident we also learned a lot, especially in the supply chain management and risk prevention, we have made a lot of improvement. As a result, you can feel that our delivery speed and efficiency have been completely improved. To some extent, this incident not only did not let us fall, but it made us stronger and faced more cruel and fierce market competition.

INNOSILICON is still a young, vibrant and energetic company, and not perfect. On the way forward and development, we still need the support and help from our customers. We will also face many difficulties and may even make some mistakes. However, we do not evade the problem and avoid our responsibility. We are also willing to work together with everyone to face the challenges of the new era and the new situation and commit ourselves to providing infrastructure services for the construction of an ideal digital currency world.
 
We also sincerely welcome you to point out our issues and make suggestions. You can send in letters to miner-sales@innosilicon.com.cn and we will reply in the first time.
Thanks again for your support and help! Every support and help is the best encouragement to us! Also, our company will continue to provide the best products and services for everyone, and we will work tirelessly to realize the ideal of digital currency.

Innosilicon Mining ASIC official Account
HagssFIN
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April 18, 2018, 02:54:46 PM
 #783

I'm still pissed that they sold first A5s at 10000USD and they don't think they did anything wrong in first place.

It is my worst miner investment ever, I don't think I'll ever make any worse decision than buying a A5 unit.

I haven't received any compensation.

I haven't received any coupons.

Nothing.

Hello Thanks for your feedback. This is Innosilicon market team. Could you please provide your order ID of A5 to us? We can check and reply you asap.

Hello,
sorry for this late reply.

I have now sent you a personal message here at the forum.

Best regards,
Matti
@Inno_ASIC
I sent the pm. Waiting for your reply.

EDIT: Thanks, I received the reply message.

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April 18, 2018, 04:21:55 PM
 #784

So many supporter and partner in this project with a wonderfull concept
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April 19, 2018, 09:28:58 AM
 #785

What a shit company, at least Bitmain offer vouchers!

I feel bad for those who spent 10k on this, shame on innosilicon for pricing it this high when in reality it probably cost no more than 500 dollars to produce each unit. Very very greedy.
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April 19, 2018, 09:44:19 AM
 #786

Yeah the amount of profit they took with this machine pricing is staggering,
and yet they don't admit it was a wrong thing to do.

chadl2
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April 19, 2018, 05:50:14 PM
Merited by suchmoon (1)
 #787

I'm still pissed that they sold first A5s at 10000USD and they don't think they did anything wrong in first place.

It is my worst miner investment ever, I don't think I'll ever make any worse decision than buying a A5 unit.

I haven't received any compensation.

I haven't received any coupons.

Nothing.

Same story with us. Sorry to hear it happened to you too.

If Innosilicon really cared about creating long term customer relationships they would have treated us differently. They knew that delay would cause us to never become profitable on those machines as difficulty shot up. Yet they would rather keep that one time sale/money and screw those customers never to have them to return.

Maybe it's a cultural thing and they just don't have the same view of customer service as we do in the US and other parts of the world.

All I know is I recommend my customers and friends to steer clear of Innosilicon because of what happened to me. The premium we paid was BECAUSE of the early delivery, not because the machine itself would be worth that long term. Their failure lost many customers for life I'm sure including me. Our risk was/should have been a DASH price collapse or unexpected difficulty increase before and following on-time delivery, not the delivery time itself. The delivery timeline was their responsibility and failure.

Maybe they are making the right business choice though. There's so many newcomers to the space they might not need sales from previous customers to support themselves?
HagssFIN
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April 19, 2018, 06:01:53 PM
 #788

I'm still pissed that they sold first A5s at 10000USD and they don't think they did anything wrong in first place.

It is my worst miner investment ever, I don't think I'll ever make any worse decision than buying a A5 unit.

I haven't received any compensation.

I haven't received any coupons.

Nothing.

Same story with us. Sorry to hear it happened to you too.

If Innosilicon really cared about creating long term customer relationships they would have treated us differently. They knew that delay would cause us to never become profitable on those machines as difficulty shot up. Yet they would rather keep that one time sale/money and screw those customers never to have them to return.

Maybe it's a cultural thing and they just don't have the same view of customer service as we do in the US and other parts of the world.

All I know is I recommend my customers and friends to steer clear of Innosilicon because of what happened to me. The premium we paid was BECAUSE of the early delivery, not because the machine itself would be worth that long term. Their failure lost many customers for life I'm sure including me. Our risk was/should have been a DASH price collapse or unexpected difficulty increase before and following on-time delivery, not the delivery time itself. The delivery timeline was their responsibility and failure.

Maybe they are making the right business choice though. There's so many newcomers to the space they might not need sales from previous customers to support themselves?


They replied me via pm here,
but I am still waiting for the follow up,
whether there will be any compensation or not.

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April 20, 2018, 08:23:17 AM
 #789

I'm still pissed that they sold first A5s at 10000USD and they don't think they did anything wrong in first place.

It is my worst miner investment ever, I don't think I'll ever make any worse decision than buying a A5 unit.

I haven't received any compensation.

I haven't received any coupons.

Nothing.

Same story with us. Sorry to hear it happened to you too.

If Innosilicon really cared about creating long term customer relationships they would have treated us differently. They knew that delay would cause us to never become profitable on those machines as difficulty shot up. Yet they would rather keep that one time sale/money and screw those customers never to have them to return.

Maybe it's a cultural thing and they just don't have the same view of customer service as we do in the US and other parts of the world.

All I know is I recommend my customers and friends to steer clear of Innosilicon because of what happened to me. The premium we paid was BECAUSE of the early delivery, not because the machine itself would be worth that long term. Their failure lost many customers for life I'm sure including me. Our risk was/should have been a DASH price collapse or unexpected difficulty increase before and following on-time delivery, not the delivery time itself. The delivery timeline was their responsibility and failure.

Maybe they are making the right business choice though. There's so many newcomers to the space they might not need sales from previous customers to support themselves?


This is a more common thing among chinese companies than non-chinese. Unfortunately, going after them legally is likely to bear no fruit. This is probably part of the reason it occurs. Good luck and I hope u guys get some fair compensation.

Selling at 20% of coupon price aka 80% off.
Selling 2 bitmain 125 USD coupons, 18 bitmain 100 USD coupon, 1 bitmain 50 USD coupon

PM me
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April 22, 2018, 01:40:18 AM
 #790

Purchase of miners and mining behavior themselves are indeed investment and economic behavior of high risk. Participants should be equipped with awareness and preparation for corresponding risk. Those who participated in this activity gained huge profits overnight can be found everywhere, however, there is also a number of people who suffered losses at the same time. But objectively speaking, such gains and losses may not be controlled or anticipated in advance.

I understand and am very aware that there are risks associated with mining. In the case of the A5, the biggest risk that we took which led to our demise was trusting in Innosilicon.

We hoped that Innosilicon would be able to deliver a reliable product that we paid for in the agreed upon timeframe, and most importantly value their customers and provide a good customer experience like any legitimate company would attempt to do.

As we have learned, Innosilicon was not only incapable of following the agreed upon contract terms, but was also unresponsive on all communication platforms towards their customers and just overall incompetent and irresponsible throughout the whole process.

When you say there is high risk in mining behaviour, usually those things include price volatility of the cryptocurrency market, competitors with more efficient mining equipment, mining difficulty increasing, ect. We shouldn't have to worry about the company delaying the product for such a long period of time that it defeats the purpose of paying the initial purchase price. Likewise, we shouldn't have to worry about miners catching on fire and the company being so irresponsible as to say "sorry, here's an email on how to desolder the hash boards" without offering any recalls, refunds or compensation. The "risks" that turned out to be the biggest factors preventing anybody from capitalizing on this investment are those in which were imposed on us by Innosilicon from the start. These types of risks could have been controlled in advance, or more fairly compensated for if Innosilicon had been responsible enough to care for their customers and/or reputation of their company.

Many people in the industry knew that the production process of A5 miner has been disastrously affected by the malicious interference and destruction of its competitors, which not only directly causes a substantial increase of production cost, but also leads to a longer delay of delivery than planned. The extent of destruction and interference is far beyond the bottom line of normal business competition, and even further beyond the imagination of many people. Such immoral behavior is the root cause for everyone's loss.

Again, no communication to customers about this event. This is the first I'm hearing about it.

Since your talking about morals, why did you make your customers suffer the consequences of this unfortunate event? Doesn't Innosilicon have responsibility involving risks that are inherit with doing business? I understand that if this did happen, Innosilicon would have also suffered a substantial financial loss. However, if Innosilicon were to have put their customers first then we would have been fairly compensated for the late shipping dates that resulted from this incident.

Notice I said 'fairly' compensated. I did get 'compensation' but not as one would expect. More on that below.

In the face of this unexpected situation, as a manufacturer, while enduring self-loss without any complaint, we have taken the initiative to increase the amount of compensation for subscribers, and provide coupons with the real purchasing power and almost no limitations. Extra miners were even directly presented to some customers for compensation. We know that these measures can't fully compensate for the total investment losses of the customers, however, as a manufacturer, we not only faithfully implement the pre-agreed compensation clause, but also delicate much to our subscribers within our capacities, in the hope of returning to customers as much as possible and reducing their losses.

I was never offered any coupons, only offered the 'free' A4+ without PSU as compensation (I was force to pay $403.33 USD for what Innosilicon insisted was the cost of shipping) plus DHL boarder fees. I was promised that "Delivery of the miners will be finished within 3 biz days after payment confirmation" ( – quote taken straight from the email). 3 days in reality ended up being 43 days before it was even shipped out. This is after me constantly attempting to contact them after I paid, finally got through to them through Twitter where they finally responded and confirmed my payment over a month later. By the time it arrived it was only capable of netting $4 a day, now it's netting about $2.50. It's been plugged in since it arrived and I have so far only net $50 USD after subtracting shipping costs and DHL boarder fees. Still in the negative about $100 USD since I had to pay for my own PSU as it was not supplied as part of the compensation. So in conclusion, this 'free' miner has yet to pay for itself, not to mention help to re-cooping investments lost in the A5.

Can I get compensated for the late arrival of your compensated A4+ miner? Serious question, because I would have never paid for this 'free' miner if your company didn't say it will be delivered in 3 business days. I thought perhaps that you may have learned from your mistakes and actually tried to deliver on your promises. I guess that's fool me twice, shame on me.

It is gratifying that most customers still give us very high level of trust and support. Their support and commitment are the driving force for our progress and the cornerstone of our development. Through this incident we also learned a lot, especially in the supply chain management and risk prevention, we have made a lot of improvement. As a result, you can feel that our delivery speed and efficiency have been completely improved. To some extent, this incident not only did not let us fall, but it made us stronger and faced more cruel and fierce market competition.

Judging from your Twitter page, it doesn't seem like 'most' customers give you very high accolades. Read the comments from any of your recent tweets and miner releases. It's not hard to find.

Also, I could imagine that the $10,000 price tag per A5 unit that you unjustifiably refused to refund helped to cushion your 'fall'.
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