Theb
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December 06, 2018, 07:23:46 PM |
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Hello, Been waiting 3 days for bitcoinrush withdraw, no return email. Any suggestions, user bbbv. Is this where the admin for bitcoinrush frequently visit, Thanks
No, this is not where customer issues are resolved. Support reached out to you via your email. You can address your concerns with the trained staff. I don't even know how this trend started that members in your gambling site are using this forum to complain about issues internally to your website. It maybe because they think that their issues will be resolve faster as your reputation is on the line when they are posting about their issues, or they are simply just here to directly make your services look bad in the forum. They don't even mention anything about your support team not being responsive about their complains meaning that they are not voicing their concern first on the right way.
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mapplegee
Newbie
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Activity: 41
Merit: 0
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December 08, 2018, 07:53:31 AM |
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Now new issue Wrongly graded my bet : Fix it Rn... TXID 87984 Game FC Internazionale at Juventus Time 2018-12-07 14:30 Bet Juventus -1.0 Goals Risk 5.00 Coin mBTC Odds 2.03 Result Loss Net Amount -5
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stelee68
Member
Offline
Activity: 684
Merit: 19
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December 18, 2018, 11:19:09 PM |
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my account with you is stelee68, red status.
Below is the bet, please advise why is the bet LOST, when the Full-time result is 1-1.
All online sports betting sites like bet365, williamhills, etc are taking and paying out based on full-time result, why is your site different?
88864 2018-12-18 14:45 18.09 mBTC 5.54 Manchester City at Leicester City DRAW Loss -18.09
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DarkStar_
Legendary
Offline
Activity: 2772
Merit: 3284
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December 18, 2018, 11:22:00 PM |
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my account with you is stelee68, red status.
Below is the bet, please advise why is the bet LOST, when the Full-time result is 1-1.
All online sports betting sites like bet365, williamhills, etc are taking and paying out based on full-time result, why is your site different?
88864 2018-12-18 14:45 18.09 mBTC 5.54 Manchester City at Leicester City DRAW Loss -18.09
They've had grading errors in the past, and this is likely an error. Send them an email ( admin@bitcoinrush.io) and they'll fix it pretty quickly.
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taking a break - expect delayed responses
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SyGambler
Legendary
Offline
Activity: 2436
Merit: 1804
guess who's back
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December 19, 2018, 04:22:44 PM |
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it seems everyone is suffering from wrong grading , it's kinda annoying to keep checking bet status especially if someone is doing a lot of bets on different sites personally sometimes I may not even notice if there is a wrong grade , so hope this will be fixed really soon
few days ago I had a wrong grade , but that error paid me more since it was a double bet and one of the selections was a push but the system graded the double as a full win so these errors may cost the site money as well
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stelee68
Member
Offline
Activity: 684
Merit: 19
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December 24, 2018, 06:41:49 AM Last edit: December 24, 2018, 11:55:50 PM by stelee68 |
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Has been more than 24 hours since I put in a withdrawal request, still show PENDING, small amount of 0.11 BTC only, still has another 0.22 BTC in the account.
Wrote to their support about 6 hours ago, and has not get any reply.
Honestly, I really like this site for sports betting, as it has one of the best odds in market.
But the grading issues and withdrawal delays are something the admins/Mods have to do address soonest.
withdrawals are done without further issue, admin support also replied and apologises for the delay.
well done!
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casinobitco (OP)
Legendary
Offline
Activity: 1833
Merit: 1030
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December 24, 2018, 06:07:52 PM |
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Has been more than 24 hours since I put in a withdrawal request, still show PENDING, small amount of 0.11 BTC only, still has another 0.22 BTC in the account.
Wrote to their support about 6 hours ago, and has not get any reply.
Honestly, I really like this site for sports betting, as it has one of the best odds in market.
But the grading issues and withdrawal delays are something the admins/Mods have to do address soonest.
The team apologizes for the delay, everything should be caught up here, but don't hesitate to reach out via PM if you need further assistance. Happy Holiday to all our loyal users!
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casinobitco (OP)
Legendary
Offline
Activity: 1833
Merit: 1030
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December 24, 2018, 06:08:46 PM |
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it seems everyone is suffering from wrong grading , it's kinda annoying to keep checking bet status especially if someone is doing a lot of bets on different sites personally sometimes I may not even notice if there is a wrong grade , so hope this will be fixed really soon
few days ago I had a wrong grade , but that error paid me more since it was a double bet and one of the selections was a push but the system graded the double as a full win so these errors may cost the site money as well
Noted - and it's a huge priority for us, trust the team is juggling on creative ways to rectify the mistakes with grading. Happy Holidays Sy!
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SyGambler
Legendary
Offline
Activity: 2436
Merit: 1804
guess who's back
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December 24, 2018, 07:02:16 PM |
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it seems everyone is suffering from wrong grading , it's kinda annoying to keep checking bet status especially if someone is doing a lot of bets on different sites personally sometimes I may not even notice if there is a wrong grade , so hope this will be fixed really soon
few days ago I had a wrong grade , but that error paid me more since it was a double bet and one of the selections was a push but the system graded the double as a full win so these errors may cost the site money as well
Noted - and it's a huge priority for us, trust the team is juggling on creative ways to rectify the mistakes with grading. Happy Holidays Sy! thanks Tim and happy holidays for you and rush team !! there is a thing about slack , recently they deleted my account without any warning cause they decided to stop offering their service to my country so is there any alternative to it for monsterbyte ?? was thinking if it's ok to create a telegram group for us so we can keep up to date with the recent news
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stelee68
Member
Offline
Activity: 684
Merit: 19
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January 02, 2019, 07:17:19 AM |
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I believe I've won the Bitcoinrush.io Leaderboard competition, that ended on UTC 00.00 hours, 1st Jan 2019 The top prize is 100mBtc and I believe I'm the only eligible winner, as the T&Cs stated that all players have to wager minimum 3500 mBtc in sports betting and any casino games. I've wagered over 4600 mBtc and so far there's no one else that meets the 3500 mBtc mark. Problem is, I've emailed to the site's admin email regarding this, and there's is no reply yet. Fingers cross, hopefully there's some positive reply from the site soon.
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panjul07
Legendary
Offline
Activity: 3654
Merit: 1369
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January 02, 2019, 08:23:59 AM |
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I believe I've won the Bitcoinrush.io Leaderboard competition, that ended on UTC 00.00 hours, 1st Jan 2019 The top prize is 100mBtc and I believe I'm the only eligible winner, as the T&Cs stated that all players have to wager minimum 3500 mBtc in sports betting and any casino games. I've wagered over 4600 mBtc and so far there's no one else that meets the 3500 mBtc mark. Problem is, I've emailed to the site's admin email regarding this, and there's is no reply yet. Fingers cross, hopefully there's some positive reply from the site soon. Grats for being the first on the competition, hopefully you'll get the prize as soon as possible. Probably the admin is still in New Year's holiday at the moment so they haven't credited the prize to your account. BitcoinRush is still one of the trusted casinos in this bitcoin gambling industry, you do not need to worry about it. Most of the time, we need to wait for 1x24 hours to get our prize on such competition in most casinos unless the casino use automatic system to credit the prize to user's account.
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Barnstorm
Member
Offline
Activity: 160
Merit: 13
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January 03, 2019, 09:22:52 PM |
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So what is BitcoinRush's policy with regard to KYC?
Are they now requiring it? That would be bad news.
Are they only requiring it for certain withdrawals? What would that mean? Only for a certain size withdrawal? Or only when it involves more than the original deposit?
Thanks for any clarification on this.
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SyGambler
Legendary
Offline
Activity: 2436
Merit: 1804
guess who's back
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January 03, 2019, 09:52:09 PM |
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I believe I've won the Bitcoinrush.io Leaderboard competition, that ended on UTC 00.00 hours, 1st Jan 2019 The top prize is 100mBtc and I believe I'm the only eligible winner, as the T&Cs stated that all players have to wager minimum 3500 mBtc in sports betting and any casino games. I've wagered over 4600 mBtc and so far there's no one else that meets the 3500 mBtc mark. Problem is, I've emailed to the site's admin email regarding this, and there's is no reply yet. Fingers cross, hopefully there's some positive reply from the site soon. congratulations , looking at the current leaderboard it seems that rush decided to stop offering prizes for the coming months since it's only showing leaderboard without prizes it seems there are some delays these days due to holidays , also last time I sent an email to support they told me that my email ended in junk so there was a small delay maybe that's the case with your email as well but overall it's probably due to holidays , I have a withdrawal request pending for over 24 hours as well
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stelee68
Member
Offline
Activity: 684
Merit: 19
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January 07, 2019, 04:08:07 AM |
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Thank you guys, for the congrats I recvd for winning the leaderboard.
The site credited the 100 mBTC into my account, and I am pleased to say that with the prize I've won, I managed to win another 70mBTC with sports-betting.
I submitted withdrawal request for the 170 mBTC which is only 0.17 in BTC, and the status is PENDING since 4th Jan.
Had been 3 days, but now I have confidence that the withdrawal will be successful soon (after recent successful withdrawals).
Really wish that bitcoinrush.io could step up on their withdrawal process, as I am looking to buy ETH asap because the Constantinople hard fork is coming very soon!
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SyGambler
Legendary
Offline
Activity: 2436
Merit: 1804
guess who's back
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January 07, 2019, 06:10:44 AM |
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Thank you guys, for the congrats I recvd for winning the leaderboard.
The site credited the 100 mBTC into my account, and I am pleased to say that with the prize I've won, I managed to win another 70mBTC with sports-betting.
I submitted withdrawal request for the 170 mBTC which is only 0.17 in BTC, and the status is PENDING since 4th Jan.
Had been 3 days, but now I have confidence that the withdrawal will be successful soon (after recent successful withdrawals).
Really wish that bitcoinrush.io could step up on their withdrawal process, as I am looking to buy ETH asap because the Constantinople hard fork is coming very soon!
don't worry about it you will get it , my last withdrawal was delayed as well and it was smaller but I got it it seems there are some delays , not sure why cause I have lost access to slack group after slack decided to ban my country and I lost tons of groups and data but maybe some staff memebers are still in holiday
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SyGambler
Legendary
Offline
Activity: 2436
Merit: 1804
guess who's back
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January 10, 2019, 10:09:53 AM |
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any updates regarding the VIP program ?? there is a clear bug for me that I reported over a month ago basically my comps needed to level up aren't going down no matter how much I bet , when I reported the issue it was showing like that I need 16 mbtc more in rewards to level up as I remember now it's showing I need 18.62 mbtc to level up so it looks impossible for me to level up
please fix it ASAP , the VIP program is one of the main reasons I'm betting with rush and feels like I'm missing value by not leveling up
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slaman29
Legendary
Offline
Activity: 2828
Merit: 1290
Livecasino, 20% cashback, no fuss payouts.
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January 10, 2019, 10:34:13 AM |
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Most other casinos are doing promotions in the new year, but it seems there was not one anymore for Bitcoinrush after the new year, which is a shame but I suppose we should wait for the seasonal promotions like free survivor pools rather than the leaderboard wagering contest which anyway I know I never can win with all the whales coming!
Anyway, good luck to all you guys waiting for pendings. BCR is good, they will take care of it.
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casinobitco (OP)
Legendary
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Activity: 1833
Merit: 1030
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January 12, 2019, 06:23:27 PM |
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The Best NFL Action! Welcome to the excitement of the Divisional Round Weekend! The betting odds and the action for these weekend games at BitcoinRush.io will keep you at the edge of your seat. All four matches are worth watching and worth betting on. It's a weekend of plenty football fun with eight elite teams that are fighting their way to the SuperBowl. BitcoinRush.io also has your prop bets covered for the remainder of the season, be sure to check out all the action including odds to win the Super Bowl, located here!
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stelee68
Member
Offline
Activity: 684
Merit: 19
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January 24, 2019, 11:33:48 AM |
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My account name is stelee, red tier status.
I had made a withdrawal request from my account 4 days ago, the first withdrawal request was made on 20th Jan, please see below: Date Txid Amount Status 2019-01-22 19:36:23 ... 0.3014 pending 2019-01-20 23:27:04 ... 0.201111 pending
1st request made 96 hours ago. The other request were made 48 hours ago.
Admin has replied me 12 hours ago, that the PIC was away for conference. And that they will look into this ASAP. That was 12 hours ago and still no news...
Kindly help to look into this, much appreciated.
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