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[Serpens66]

Could you work on the status of withdrawals ?
I want to say, after a withdrawal reached my bank account I have to wait one additional day, till the status on kraken is "success".
Together with the limit (let's say 2k/day) I can only withdraw 2k every 3 days! (order withdrawal, next day it arrives on my bank account, next day "success", but daylimit is reached.)

[1715032638]

1715032638

[Totscha]

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

[Tacticat]

Guys, any idea what the verification queue for Tier 2 looks like?

[m19]

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

The way you are describing it it indeed looks like a bug. What if you cancel the remaining of the order and place a new order for 30 LTC? And then withdraw the 20 you want to withdraw.

[tbosman]

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

This. Have the same problem but with adding a second order. E.g. 100 btc balance, do a 50 btc order, 25 gets filled and then i can only do another 25 btc order because it witholds 50 btc from the remaing 75 btc.

[Dargo]

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

When an order is partially filled, the original volume of the order is withheld from withdrawal. The full amount will continue to be withheld until the order is cancelled. It's not a bug, but we agree that it's an annoying "feature" that should be changed. I do not know when it will be changed, however.

[Dargo]

Guys, any idea what the verification queue for Tier 2 looks like?

In a word, the queue looks  ugly. As I've said before, we had a sudden, unexpected, and highly explosive jump in our new account rate, and it hasn't let up. We're reacting as fast as we can by hiring people to help, but of course this takes time because highly trustworthy people need to be found and trained. The queue of support tickets is also ugly. It's hard to estimate turnaround times at this point, but verification can take up to a week (5 business days) and possibly more. Some support tickets may likewise take a week or more to respond to.

So we are taking measures to improve the situation and in the meantime we are helping people as fast as we can. We appreciate everyone's patience as we go through some growing pains here and we assure you that things will get much better given a little time.

[Loozik]

[trepex]

Bug with partial filled orders

I also could observe a bug with partially filled orders. I could not really track it down,
but the "real" available number of (by doing correct math) coins is not being available for
SELLing at least.

Just cancel any partially filed order for that coin as workaround!

Kraken has an open ticket for this (I filed one) but I guess it's not high priority.

[xchrix]

 @loozik you have kraken charts on www.cryptocoincharts.info

[m19]

Just a small easy to implement suggestion for the dropdown menu to choose the currency: http://harvesthq.github.io/chosen/
Makes switching alot easier 

[Totscha]

So I noticed a rather anoying 'feature'. I think the very nice support person didn't fully understand me, as the response was, that this is normal... So hopefully someone from Kraken devs takes a look at this.

This is what happened to me:
I had 140 LTC balance, placed sell order for 120 LTC.
Then 90 LTC was sold.
My balance is now 50 LTC. 30 remaining on open orders, 20 should be free to withdraw.

Tried to withdraw 20 LTC only to find out that I can't. On the withdrawal page it said that 120 LTC are witheld. That makes no sense, since 90 of these 120 were already sold and subtracted from my balance. 30 LTC on active orders should be witheld, the sum remaining on active orders.

Any comments? For me personaly this is a bug.

When an order is partially filled, the original volume of the order is withheld from withdrawal. The full amount will continue to be withheld until the order is cancelled. It's not a bug, but we agree that it's an annoying "feature" that should be changed. I do not know when it will be changed, however.

Thanks. I'm glad to hear you're planing to change this.

Traders probably don't even notice this as they don't place orders with more than 50% of their balance. I'm primarily a miner and only upload what I plan to sell to cover my running expenses.

[m19]

@loozik you have kraken charts on www.cryptocoincharts.info

Even better, they are on Bitcoinwisdom too.

[chovy]

I added Kraken to TradeLi.st. Lots of currency pairs.

How is the volume there?

[Kikkerdril]

Feature request: please lower the required 6 confs for a BTC deposit. An approximate hour wait is a long time if you want to send funds to Kraken and put up some orders afterwards. 3 confirmations would be more than enough against any double spend attempts.

[HostFat]

Are there any news about adding support for Ripple network?

[Rannasha]

Feature request: please lower the required 6 confs for a BTC deposit. An approximate hour wait is a long time if you want to send funds to Kraken and put up some orders afterwards. 3 confirmations would be more than enough against any double spend attempts.

Agreed. 6 confs is quite a lot these days, when many services accept deposits at 3 already. Stamp has 3-conf and Multibit considers incoming funds spendable at 3 confs as well.

[Loozik]

@loozik you have kraken charts on www.cryptocoincharts.info

cryptocoincharts are a joke.

Even better, they are on Bitcoinwisdom too.

How I must have missed it! Must be a new thing. There are only BTCEUR and LTCEUR. All other trade-able instruments at Kraken should be added to bitcoinwisdom as well.

Okay, I am opening account at Kraken  

[xchrix]

@loozik you have kraken charts on www.cryptocoincharts.info

cryptocoincharts are a joke.

whats wrong with it 

[Loozik]

Oh shit. I am sorry xchrix. I was careless not to look at your signature when responding.

I am stupid. Please forgive me.