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Author Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH  (Read 612494 times)
Dargo
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February 17, 2014, 07:37:33 PM
 #1241

Hi Everyone - here's the situation with digital currency funding. The problem was caused by us - we were running some tests on the site, and in doing so we accidentally tripped over some of our own safety wires. We have various safety measures in place that disable digital currency funding as a protective measure against attack and sometimes we accidentally trigger them ourselves (this has happened before).

The site is secure and all funds are safe. Digital currency funding has been re-enabled, but we're still working to resolve transactions that are stuck in "confirming" status, or that haven't showed up at all. We don't have an estimate at the present time for how long this will take, but it will be done as soon as possible.

People have complained before that it takes too long to get updates on social media in situations like this and this is another example. We are developing a system that will be more responsive but it (obviously) hasn't been implemented yet.

We apologize for any anxiety or inconvenience this situation may have caused.  
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KrakenTrader
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February 17, 2014, 08:21:19 PM
Last edit: February 17, 2014, 08:40:50 PM by KrakenTrader
 #1242

Hi Everyone - here's the situation with digital currency funding. The problem was caused by us - we were running some tests on the site, and in doing so we accidentally tripped over some of our own safety wires. We have various safety measures in place that disable digital currency funding as a protective measure against attack and sometimes we accidentally trigger them ourselves (this has happened before).

The site is secure and all funds are safe. Digital currency funding has been re-enabled, but we're still working to resolve transactions that are stuck in "confirming" status, or that haven't showed up at all. We don't have an estimate at the present time for how long this will take, but it will be done as soon as possible.

People have complained before that it takes too long to get updates on social media in situations like this and this is another example. We are developing a system that will be more responsive but it (obviously) hasn't been implemented yet.

We apologize for any anxiety or inconvenience this situation may have caused.  


@Dargo:

Thank you for detailed explanation - mistakes can happen, no problem with that -
and you responded fast after you learned about digital currency funding issue.

If you want to have a look at today's created tickets regarding this issue,
you sure gonna catch up faster on resolving it.

Shouldn't be that much?

And a BIG Thank You for working on establishing a better customer support

 highly appreciated
rmines
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February 17, 2014, 08:25:57 PM
 #1243

I wonder what the new coin will be..

https://twitter.com/krakenfx/status/435493263345061888

♔ PrimeDice : The Premier Bitcoin Gambling Experience @PrimeDice
Spare some change? 1LkqfvQTLAEiiCwTqkPRcvUdEmkCR11QDE
Serpens66
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February 17, 2014, 09:51:47 PM
 #1244

are btc withdrawals possible at the moment?  
because 1 hour ago I wanted to withdraw 0.01btc, but it is "pending" since then... Some minutes ago I clicked the Cacel Button, but it is still "pending" !??

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
Lyengar
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February 17, 2014, 10:23:24 PM
 #1245

A simple question.

Is it possible to transfer EUR to a UK bank via SEPA from Kraken?  Three attempts have failed so far.

Has anybody been able to do this?

In what way have they failed? If the transaction status in your account shows "failed," this probably means there's some kind of problem with the account details you've entered. Someone will have to take a closer look, so the best thing to do is make a ticket about it, and you can PM me the ticket number if you want.

Thanks Dargo.

After further investigation, it would seem that some Bank staff can be (rhymes with 'bankers').  It appears that my bank 'will' support SEPA ..... in 2016 - not what I was originally informed.  I have lots of bad language I could use but, I just need to find a UK bank that will support this method.

Edit: Hold that. Trying an old account with another bank and status now says 'Sent' !  I guess a 'watch this space' is required.

Success!! Euros -> GBP in the bank... Yes.

Thanks Kraken
Dargo
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February 17, 2014, 10:52:03 PM
 #1246

are btc withdrawals possible at the moment?  
because 1 hour ago I wanted to withdraw 0.01btc, but it is "pending" since then... Some minutes ago I clicked the Cacel Button, but it is still "pending" !??

Is it still "pending" Serpens? We were working on the stuck transactions until a little while ago, and that may have caused this. Bitcoin transactions should be working across the board now, so let us know if there are still issues.  
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February 17, 2014, 10:53:14 PM
 #1247

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.
studio1one
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February 17, 2014, 11:07:44 PM
 #1248

BTC now in account, thanks.



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Dargo
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February 17, 2014, 11:36:05 PM
 #1249

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.

Namecoin should be working now as well. So far as we know, all digital currency funding issues have been resolved, so please speak up if you still have an issue.
MusX
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February 18, 2014, 07:54:53 AM
 #1250

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.

Namecoin should be working now as well. So far as we know, all digital currency funding issues have been resolved, so please speak up if you still have an issue.
I believe for most the current "issue" is: what is the new currency on kraken? Smiley

twitter link disappear from the main site footer?
don't you think it can be better to create a blog with announcements instead of using twitter/this thread for that?

Serpens66
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February 18, 2014, 10:26:58 AM
 #1251

Is it still "pending" Serpens? We were working on the stuck transactions until a little while ago, and that may have caused this. Bitcoin transactions should be working across the board now, so let us know if there are still issues.  
two hours later it was send Wink

I remember a simiular bug some time ago. You wrote that while it's "pending" it should not be possible to cancel it. So I think you forgot to remove the cancel button Wink

Mit Cointracking behältst du die Übersicht über all deine Trades und Gewinne. Sogar ein Tool für die Steuer ist dabei Wink
Testen ist kostenlos und mit dem obigen Link bekommst du 10% Rabatt auf die kostenpflichtigen Pakete. Thread                                        Great Freeware Game: Clonk Rage
Für instant Handel auch am Wochenende bei bitcoin.de sollte man das Fidorkonto verwenden Smiley FAQ Ref-Link: Registrieren
ledmaniak
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February 18, 2014, 11:11:12 AM
 #1252

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.

Namecoin should be working now as well. So far as we know, all digital currency funding issues have been resolved, so please speak up if you still have an issue.
I believe for most the current "issue" is: what is the new currency on kraken? Smiley

twitter link disappear from the main site footer?
don't you think it can be better to create a blog with announcements instead of using twitter/this thread for that?

Would it be a good guess if the new pair is British Pounds?
This pair suddenly exists:
https://api.kraken.com/0/public/Ticker?pair=XBTGBP
https://api.kraken.com/0/public/Ticker?pair=NMCGBP
https://api.kraken.com/0/public/Ticker?pair=LTCGBP

Bitcoin: 1Cxi8BLvScSm1mW6kjb5MNeJZPrvAiYL6B
Litecoin: LLmjtrrq1ZeD51NSUJ8VanuQduW8Ma3jrs
Rannasha
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February 18, 2014, 11:13:22 AM
 #1253

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.

Namecoin should be working now as well. So far as we know, all digital currency funding issues have been resolved, so please speak up if you still have an issue.
I believe for most the current "issue" is: what is the new currency on kraken? Smiley

twitter link disappear from the main site footer?
don't you think it can be better to create a blog with announcements instead of using twitter/this thread for that?

Would it be a good guess if the new pair is British Pounds?
This pair suddenly exists:
https://api.kraken.com/0/public/Ticker?pair=XBTGBP
https://api.kraken.com/0/public/Ticker?pair=NMCGBP
https://api.kraken.com/0/public/Ticker?pair=LTCGBP


Seems like it. It is also mentioned in the list of assets that the site deals in:
https://api.kraken.com/0/public/Assets
ledmaniak
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February 18, 2014, 12:00:25 PM
 #1254

Hehe, nice Smiley

Was already afraid that they would add something like doge or max.. This makes more sense Cheesy

Bitcoin: 1Cxi8BLvScSm1mW6kjb5MNeJZPrvAiYL6B
Litecoin: LLmjtrrq1ZeD51NSUJ8VanuQduW8Ma3jrs
Rannasha
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February 18, 2014, 12:01:41 PM
 #1255

Hehe, nice Smiley

Was already afraid that they would add something like doge of max.. This makes more sense Cheesy

Agreed. It would be silly for Kraken to try and become another Cryptsy.
btcash
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February 18, 2014, 12:15:36 PM
 #1256

Hehe, nice Smiley

Was already afraid that they would add something like doge or max.. This makes more sense Cheesy
+1
GBP means that they found an UK banking partner they can work with. That is good news.
KrakenTrader
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February 18, 2014, 02:05:52 PM
 #1257

Hehe, nice Smiley

Was already afraid that they would add something like doge or max.. This makes more sense Cheesy
+1
GBP means that they found an UK banking partner they can work with. That is good news.


That would be good news - having soon GBP added and a 'safe to work with' UK banking partner
Waiting for the official announcement Smiley
KrakenTrader
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February 18, 2014, 02:10:01 PM
 #1258

Please note that we still have issues with Namecoin transactions, but this should be fixed in a few hours.

Namecoin should be working now as well. So far as we know, all digital currency funding issues have been resolved, so please speak up if you still have an issue.


@Dargo:

Resolved!

Btc's that yesterday didn't show up in account balance after funding,
are now all correct displayed.

Thanks!!!
tagliola
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February 18, 2014, 10:26:45 PM
 #1259

ZDGE is now also mentioned on the assets.
ledmaniak
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February 18, 2014, 10:28:05 PM
 #1260

Oh my god.. indeed.

https://api.kraken.com/0/public/Assets

Why Huh

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