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nikauforest
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June 09, 2014, 11:52:23 PM |
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I asked for a refund today by email and I also sent hard copy requests via DHL.
order 4036 paid by btc. ( Ordered December 7th 2013)
Lets see how long this takes.
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"This isn't the kind of software where we can leave so many unresolved bugs that we need a tracker for them." -- Satoshi
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Soros Shorts
Donator
Legendary
 Offline
Activity: 1616
Merit: 1003
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June 10, 2014, 01:06:04 AM |
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@Red Star Mining: "Bitmine are still delivering as we took delivery of 5(TH/s) off them last week. Plus we are working with them to possibly buy some none standard 800(GH/s) devices off them."
I wish you success in working together, for me Bitmine died. In BTC mining "time is money". It turned out that Bitmine dont know this and they lost a lot of money, our money. They had a great trust and also lost it. How do you see their future?
Now that they have probably very nearly shipped all their pre-orders that are not refunding. Then if they can now sell in stock miners at a competitive price. Then no will care about their history much. Especially if they accept credit cards for the in stock miners. As you have three months at least to do a charge back with a credit card. WOW, You inspired me to ask Bitmine "support" about my CCP. I'll do it now and I'll share info. I too have not received my CCP units for Nov orders and I have already asked them about it. Anyone else in the same boat? |
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samsonn25
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June 10, 2014, 01:13:05 AM |
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Novermber! =:0
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 01:57:26 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
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RoboRob67
Newbie
Offline
Activity: 42
Merit: 0
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June 10, 2014, 05:50:52 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
could also be a power supply issue... |
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bomberb17
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June 10, 2014, 06:30:52 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
could also be a power supply issue... Try to carefully remove the backplane and reconnect it, sometimes it works. Also try to connect only 1 module to the PSU, see if it works. |
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segaklon
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June 10, 2014, 07:05:46 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
If it does not work any module is the power supply, I happened to me and it took me the party € 290 and of course the service from bitmine still have no answers, they have not changed me or anything I think I give anything as by now we all know you're not performing or returns. |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 07:34:12 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
could also be a power supply issue... I checked the power supply, it's ok |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 07:36:02 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
could also be a power supply issue... Try to carefully remove the backplane and reconnect it, sometimes it works. Also try to connect only 1 module to the PSU, see if it works. yes, I tried...but still not work...I really don't know what to do now... |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 07:40:57 AM |
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Hi,@giorgiomassa,
emergency!!!!
here is a big problem, five hashing units of your product are broken itself..I contact your tech support,Mr/Miss. Christian,maybe he or she was busy and not reply me yesterday...
So, what should I do now? send the broken hash board to you directly?with the RMA code Christian told me before?,at that time,just 2 broken hash modules,but now, up to 5 broken modules..so I use the same RMA code ?
and address is :
to: Bitmine AG
centro la monda 2
6528 Camorino
Switzerland
??
I think I'd better send the broken modules back to you and you can check and fix them or change me a new one?....it's really bad experience in using your products(so many broken modules after using less than 20 days)...it's not as so good as I thought before....I don't know why but they just didn't work itself Suddenly..I didn't touch anything.I use turbo light model and power save light model....
and I check backplane(the red one), cables, PSU...everything is ok? and I power them off completely and power them on again,but still not work..they are not shown on the webinterface at all....
please let someone reply me as soon as possible....
If it does not work any module is the power supply, I happened to me and it took me the party € 290 and of course the service from bitmine still have no answers, they have not changed me or anything I think I give anything as by now we all know you're not performing or returns. I use the good modules with the power supply,it work..and use the same power supply to work my HD7990 for mining LTC.it works...but when use these borken modules...it does not work...I removed the backplane and reconnect, still not work.. I connect the broken modules one by one a time, still not work....it's strange...could it possible the chips broken?because I really don't know what is going on here... |
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bomberb17
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June 10, 2014, 07:47:34 AM |
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Try to check for loose connection between the backplane and the gpio connectors on the RPi (its quite hard to see in there though)
After that either the backplane or the RPi could be faulty, most likely the backplane though. Try to contact bitmine and see if they can send you a replacement backplane while you send yours back.
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 08:11:38 AM |
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Try to check for loose connection between the backplane and the gpio connectors on the RPi (its quite hard to see in there though)
After that either the backplane or the RPi could be faulty, most likely the backplane though. Try to contact bitmine and see if they can send you a replacement backplane while you send yours back.
RPi means Raspberry Pi?? you mean the connectors connect backplane to Raspberry Pi? if that, I also checked, not loose, it's ok.. I check the backplane by connecting good modules one by one on it..it work..really strange...it sames to me the backplane is ok? besides ,one broken module is not broken all, it just run half hash as usual when it work with other modules on the same backplane.. but other four...totally not work at all.. |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 09:26:20 AM |
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may I ask if today or recent days are some holidays in Switzerland??because I called the phone but no one answer ?? and no one reply me from email??
anyone knows what happen??
thanks
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jeycreative
Newbie
Offline
Activity: 70
Merit: 0
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June 10, 2014, 10:22:15 AM |
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may I ask if today or recent days are some holidays in Switzerland??because I called the phone but no one answer ?? and no one reply me from email??
anyone knows what happen??
thanks
Monday was a holiday. Got the same no response since friday still. I guess they are taking a litlle break well deserve LOL. BITMINE, You have until friday 13 to wire some $$ before having some police calls. At least concerning my orders. |
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tracyhh
Member
Offline
Activity: 100
Merit: 10
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June 10, 2014, 10:27:06 AM |
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may I ask if today or recent days are some holidays in Switzerland??because I called the phone but no one answer ?? and no one reply me from email??
anyone knows what happen??
thanks
Monday was a holiday. Got the same no response since friday still. I guess they are taking a litlle break well deserve LOL. BITMINE, You have until friday 13 to wire some $$ before having some police calls. At least concerning my orders. thanks it seems I have to contact them tomorrow... |
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dplusf
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June 10, 2014, 02:53:13 PM |
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guys, you wont believe it but i recieved my refund.
incomplete. but the most is here. one month overdue.
fyi.
refund requested on 04.04.14
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Finnminer
Member
Offline
Activity: 74
Merit: 10
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June 10, 2014, 03:31:19 PM |
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guys, you wont believe it but i recieved my refund.
incomplete. but the most is here. one month overdue.
fyi.
refund requested on 04.04.14
They don't seem to have made any bitcoin transfers recently, so I'm guessing this was a wire transfer? |
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segaklon
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June 10, 2014, 05:16:51 PM |
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guys, you wont believe it but i recieved my refund.
incomplete. but the most is here. one month overdue.
fyi.
refund requested on 04.04.14
Hello, you have received reimbursement for BITMINE, if so is great news for most we are waiting, can you explain what you said incomplete. thanks |
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dplusf
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June 10, 2014, 07:57:41 PM |
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guys, you wont believe it but i recieved my refund.
incomplete. but the most is here. one month overdue.
fyi.
refund requested on 04.04.14
Hello, you have received reimbursement for BITMINE, if so is great news for most we are waiting, can you explain what you said incomplete. thanks there were approximately 2-3k missing. i dont know why. have no answer till now from bitmine what is missing or why. refund was send split via btc and 1 week later with wiretransfer. |
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jegersmart
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June 10, 2014, 08:49:09 PM |
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dplus, do you mind saying what % the 2-3k is of the whole amount? You should also remember that you are entitled to 10% more than you paid under CPP.
J
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