Ok some Information from my order process: I think the support not always know what the Office is doing - but they responsing very quick!
I ordered (February week 2 batch #2)
- Order on the 4th of Dec. (3th - 4th Night) / paid on 4th of Dec. (Daytime) / Send a copy of bank bill on 4th Dec. (Daytime) - they ask for it the first Order Confirmation Email.
- on 4th of Dec. (late evening) I recognize that on the homepage that the miner was now listed as "week 4 batch #2" - so I tried to sneak in another miner in week 2 (we did that allready with 2TH Cointerra and there it works! - very shortly after we ordered the first and the month schedule just changed) and ask with an email if that is possible, this i what happend:
Me:
[...]I would put to my existing order (week 2 bacth #2) , another machine with 400gh/s or 600gh/s. Is that pssible?[...]
Support:
[...]If you both orders are paid this week,the goods will be ready for delivery the 4th week of February. [...]
Me:
[...] I ordered / paid / send copy of bill of the first miner on 4th [...] So Im expecting to be the week 2 and not in the week 4 batch, right? [...]
Support:
[...]An order is entering the delivery queue when our bank confirms that is paid for the full amount.You paid yesterday too,But you will enter the queue when our bank update us about your payment.This can take 1-2 days.The fact that your order queued was moved on a later date is because the last 2 days we have received a large amount of orders,which means that
the delivery dates will later than the one that was said.[...] <<<---"THE" delivery not "YOUR" delivery - so the support allready knew that "all" delievery will be late? (conspiracy hint proof
)...anyway..
So, I thought, WHY they wanted to have the copy of bill?..anyway...
On 6th my status change from "hold" to "processing" and I get an "email receipt" for my order.
It seemd that they dont give you an "Queue" number any longer? My status is: "Queue: Preorder Queue"..(Or do I dont have any Queue Number...should I ask the support? )
My order in my account is still "February week 2 batch #2" , so they handled it, like they should be...
Im happy so far, with what I see - but not with what the support said...
If its on my I would take 11 days delay for 100% more hashing power
BTW: All these Shop/Order/Queue problems that they have, is a result of not having a proper shop system..BTW