mgio
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October 23, 2013, 10:20:29 PM |
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There is nothing said on the site about warranty so be gentle to your board  It was obviously defective from the start. They need to replace defective boards.
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shade88
Member
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Offline
Activity: 119
Merit: 10
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October 23, 2013, 11:52:11 PM Last edit: October 24, 2013, 12:03:10 AM by shade88 |
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It should be cheaper cause the chips are $20 each now compare to $30 before. So $500 - $700 board probably doable  It was obviously defective from the start. They need to replace defective boards.
No one should send defective boards, the torture of non-working miner in hand is too cruel...
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Barntech
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October 24, 2013, 06:27:52 AM Last edit: October 24, 2013, 03:04:58 PM by Barntech |
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Hello Cryptx.
I have written to you several times now through your website contact form and have received no response. It is upsetting to be so thoroughly ignored. I placed an order on your website on the 1st of October. here are the details.
Order #1274 made on October 1, 2013. Order status: processing.
I am writing here to formally request a refund for this purchase. I have not received anything from you, the customer service is horrible, and it is very clear that your boards do not perform anywhere near what was promised. I paid you via bitcoin. The amount was 8.1593. Transaction 6d5bc997a60437ec33d689309f34fd7f1b6c6d8e2f7cf87ad4c3a66904045d9b
Please do the right thing here and refund my coins, or at the very least make contact with me so we can discuss things.
Regards
Barntech
*** Update - Refund received. Thanks for being good about it Cryptx!
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juve4v
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October 24, 2013, 08:55:17 AM |
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@cryptx Any plan for future boards sale again?
I would be interested too, albeit at a discounted price  Would almost have to be less than 40% of price this time to be attractive at all, I'd say... If the price reduces by 40%, then you'll have at least 40% more buyers. You can't win either way. Too many miners involved now fighting for fewer coins. I'd buy some more too for the right price!
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hephaist0s
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October 24, 2013, 05:15:05 PM |
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I received my 100-euro refund for the hashrate deficit today; thank you! I know not everyone's experience is the same, but I've been happy with cryptx the whole way through: received my BitBurner Fury essentially on time, it works great within its limitations (runs at ~52GH/s, so obviously the 64GH/s goal was a regrettable miscalculation), and then received the promised hashrate protection refund without even having to request it. In the meantime, he's gotten the start of the Peta-Mine up and running and paying out. I think cryptx is doing some good work in an otherwise chaotic and frustrating space. Just sayin'.
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Tips graciously accepted on my behalf by Mr. Pig. | object2212.com | BTC:1H78y8FVeQrWY6KnxA6WLFQGUoajCuiMAu | ETH:0x3c1bC39EC7F3f6b26ACb6eeeEFe7dE2f486a72E9
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mtbitcoin
Legendary
Offline
Activity: 876
Merit: 1000
Etherscan.io
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October 24, 2013, 07:11:48 PM |
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I received my 100-euro refund for the hashrate deficit today; thank you! I know not everyone's experience is the same, but I've been happy with cryptx the whole way through: received my BitBurner Fury essentially on time, it works great within its limitations (runs at ~52GH/s, so obviously the 64GH/s goal was a regrettable miscalculation), and then received the promised hashrate protection refund without even having to request it. In the meantime, he's gotten the start of the Peta-Mine up and running and paying out. I think cryptx is doing some good work in an otherwise chaotic and frustrating space. Just sayin'.
Yes, communication could have been better. But so far I am somewhat happy with the product. I was shipped one board less but this was promptly corrected and I was a shipped another board shortly Cheers
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shade88
Member
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Offline
Activity: 119
Merit: 10
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October 24, 2013, 11:27:41 PM |
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For Oct this is the best in term of shipping time. Other Oct Bitfury 3rd party are still either manufacturing or shipping their product which mean almost double difficulty.
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scotjam
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October 25, 2013, 02:04:05 PM |
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I received my 100-euro refund for the hashrate deficit today; thank you! I know not everyone's experience is the same, but I've been happy with cryptx the whole way through: received my BitBurner Fury essentially on time, it works great within its limitations (runs at ~52GH/s, so obviously the 64GH/s goal was a regrettable miscalculation), and then received the promised hashrate protection refund without even having to request it. In the meantime, he's gotten the start of the Peta-Mine up and running and paying out. I think cryptx is doing some good work in an otherwise chaotic and frustrating space. Just sayin'.
I've had a similar experience. While there have been some delays (particularly with the hashrate protection refund / paypal issues) and certainly communication could have been better, cryptx / burnin have basically delivered a working ASIC product on time, which is quite impressive. Not everyone had the same experience from what I've seen, but I'm still impressed. scotjam
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Roy Badami
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October 26, 2013, 01:40:22 PM |
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Those of us who are running both Bitburner XX boards and Bitburner Fury boards might be interested in a new option in cgminer 3.6.6 that allows you to mine with both types of board in a single cgminer instance, and set different avalon-options for the XX and Fury boards. Prerequisites: Assuming you're running with BBF firmware in your Fury boards, all you need to do is set avalon-options for your XX boards and bitburner-fury-options for your Fury boards. That's it! I have a two board stack of each kind of board, and I mine with something like the following: --avalon-options 115200:4:10:d:431 --bitburner-voltage 1300 --bitburner-fury-options 115200:32:10:d:265 --bitburner-fury-voltage 1030
Hopefully this is useful to someone else roy
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RoadStress
Legendary
Offline
Activity: 1904
Merit: 1007
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 |
October 26, 2013, 01:58:59 PM |
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I run BBF at 265 at 950mV!
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Roy Badami
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October 26, 2013, 02:09:50 PM |
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I run BBF at 265 at 950mV!
Yeah, everyone's boards are different. I'm starting to realise you do need to run for quite a while to get an accurate picture of HW error rate so maybe I can drop it a little more.... But pretty sure my HW rate will be through the roof if I drop as low as 950mV. roy
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thegoldbug
Member
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Offline
Activity: 90
Merit: 10
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October 27, 2013, 11:28:22 PM |
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Just for the record, I received my hashrate protection on 10-23-2013 via PayPal since that is how I paid for my boards.
Thanks Cryptx for honoring the deal.
I never received an SD card with my RPI though.
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Tursk
Member
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Activity: 92
Merit: 10
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October 28, 2013, 05:50:14 PM |
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Three weeks after board delivery I'm still waiting for one fan + mounting bolts.
No response to emails.
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warhawk187
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October 28, 2013, 07:10:58 PM |
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Cryptx,
I have one board that is only hashing at ~12Gh/s, I tried upgrading the firmware, CANBUS chaining it to another board, and a variety of cgminer versions, nothing changes. Of the 4 boards I received, 3 hash all at around 45-50Gh/s depending on my settings, with a 4th 'dumb' board only hashing at a measly ~12Gh/s (maybe faulty chips?)
I emailed you last week, but still no response back. I received the hashrate protection after emailing you once before (thank you for keeping your word on that), however since this board is WELL below the 40Gh/s minimum advertised, I would at least want a refund for the value of 3/4ths of the ~700 Euro I paid for the faulty board. Please help me rectify this asap. Otherwise, the boards are working well, even though I don't even know how you could even go above ~52Gh/s per board without it becoming a fire hazard and frying the chips.
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lenny_
Legendary
Offline
Activity: 1036
Merit: 1000
DARKNETMARKETS.COM
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October 28, 2013, 11:35:17 PM |
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I received SEPA Transfer for hashrate protection refund and refund for missing PSU for Complete mining Kit order. Thank you!!!
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RoadStress
Legendary
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Activity: 1904
Merit: 1007
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October 28, 2013, 11:39:08 PM |
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I received SEPA Transfer for hashrate protection refund and refund for missing PSU for Complete mining Kit order. Thank you!!!
Order number?
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juve4v
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October 30, 2013, 03:16:42 PM |
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Cables/fans, etc included ?
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cryptx (OP)
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October 30, 2013, 03:24:09 PM |
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Cables/fans, etc included ?
1 USB cable 1 fan for each 2 boards (1 board also 1 fan) Can Bus for +1 board sales Mounting bolt + screws
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Tursk
Member
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Offline
Activity: 92
Merit: 10
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October 30, 2013, 10:50:08 PM |
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Instructions for updating boards with broken USB port. ... SQTP / Serial: use the browse button to select 'Serials_7FFA.num' file
Where can I find this file Serials_7FFA.num ?
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