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[Darkness-Crimson]

Any news on people having trouble to withdraw because of confirmation email?

Hi,

It has come to my attention that some users have experienced login issues when attempting to access their account.  
Can all who have been affected by this please send their User ID and email address to me via DM.
I will then review each individually and get back to you asap.

Best Regards,

Customer Support Team
FreeBitco.in

Resetting the password doesn't work either, the button just freezes,

Same experience for me.
A few days ago when I tried to reset the password, the button worked and the problem was that I didn't receive the authorization email. Now, the button doesn't work at all and there is no way to reset the password.

[Valyvaly95]

The withdrawal problems are for those who cannot reset password too cuz of the confirmation email…it’s the same problem which cause the reset password change address enable 2fa and withdraw to fail

[hosseinimr93]

It has come to my attention that some users have experienced login issues when attempting to access their account. 

It seems that you are not fully aware of what's going on with the service.
The reset password button doesn't work at all and according to reports posted by some users recently, they don't receive authorization emails.

These issues are not specific to some users.

[Valyvaly95]

It has come to my attention that some users have experienced login issues when attempting to access their account. 

It seems that you are not fully aware of what's going on with the service.
The reset password button doesn't work at all and according to reports posted by some users recently, they don't receive authorization emails.

These issues are not specific to some users.

Agree and from what I saw everyone who didn’t have 2fa enabled are having issues

[Darkness-Crimson]

so, even if i'm NOT having problems to login on my account, i should send the DM he asked? from his text, it seems, he only addressed people with login problems

The withdrawal problems are for those who cannot reset password too cuz of the confirmation email…it’s the same problem which cause the reset password change address enable 2fa and withdraw to fail

[Dav7]

Once again requested a payment using 2FA 3 hours ago and already received my coins on my wallet

[Valyvaly95]

so, even if i'm NOT having problems to login on my account, i should send the DM he asked? from his text, it seems, he only addressed people with login problems

The withdrawal problems are for those who cannot reset password too cuz of the confirmation email…it’s the same problem which cause the reset password change address enable 2fa and withdraw to fail

If you don’t have enabled 2fa you can’t reset password too so if you forget it you can’t login cuz you won’t receive confirmation email

[Valyvaly95]

Once again requested a payment using 2FA 3 hours ago and already received my coins on my wallet

Cuz you have 2fa enabled I am talking for the people who hasn’t enabled it..and no we can’t do it now

[Text]

I just tried to withdraw all the satoshis in my balance and chose the slow option.

My account has 2FA enabled.

It says the payment request was successful, but I haven't received the confirmation email yet. Let's wait to see if the payment will be sent out in 6 hours.

I can see the pending payouts when I refresh the homepage, but they automatically hide after the page is completely loaded.

[Valyvaly95]

I just tried to withdraw all the satoshis in my balance and chose the slow option.

My account has 2FA enabled.

It says the payment request was successful, but I haven't received the confirmation email yet. Let's wait to see if the payment will be sent out in 6 hours.

I can see the pending payouts when I refresh the homepage, but they automatically hide after the page is completely loaded.

You will get the funds cuz you have enabled 2fa and you don’t need confirmation email

[Darkness-Crimson]

Guess it's waiting for a fix then, thx for taking a time to explain.

so, even if i'm NOT having problems to login on my account, i should send the DM he asked? from his text, it seems, he only addressed people with login problems

The withdrawal problems are for those who cannot reset password too cuz of the confirmation email…it’s the same problem which cause the reset password change address enable 2fa and withdraw to fail

If you don’t have enabled 2fa you can’t reset password too so if you forget it you can’t login cuz you won’t receive confirmation email

[Valyvaly95]

Guess it's waiting for a fix then, thx for taking a time to explain.

so, even if i'm NOT having problems to login on my account, i should send the DM he asked? from his text, it seems, he only addressed people with login problems

The withdrawal problems are for those who cannot reset password too cuz of the confirmation email…it’s the same problem which cause the reset password change address enable 2fa and withdraw to fail

If you don’t have enabled 2fa you can’t reset password too so if you forget it you can’t login cuz you won’t receive confirmation email

Problem is the support thought the problems are just for logins…don’t know why but it seems only me knows what’s happening

[Kentalish]

Now dogefree.in is down

[Coin_trader]

Hi,

It has come to my attention that some users have experienced login issues when attempting to access their account. 
Can all who have been affected by this please send their User ID and email address to me via DM.
I will then review each individually and get back to you asap.

Best Regards,

Customer Support Team
FreeBitco.in

This is the same issue on the last time. You should improved your email since your player keeps encountering issue about no confirmation email too aside from the login error.

You should hang out here more often so that you can address easily all the concerns before it spreads to more players. Your website encounters too much error these days and it seems like you really didn’t hire more people to increase your manpower for your casino.

[codergeek]

What about the wagering contest winners and high rollers that had funds stolen?
https://bitcointalk.org/index.php?topic=5495097.0

Despite the Freebitco.in PR representative claiming that a thorough review found no issues on the website, clearly that is not the case.
https://bitcointalk.org/index.php?topic=5498013

On the basis that support now acknowledge users are in fact experiencing issues on the website, will you review the previous finding and reconsider our case?

Hi,

It has come to my attention that some users have experienced login issues when attempting to access their account.  
Can all who have been affected by this please send their User ID and email address to me via DM.
I will then review each individually and get back to you asap.

Best Regards,

Customer Support Team
FreeBitco.in

Resetting the password doesn't work either, the button just freezes,

Same experience for me.
A few days ago when I tried to reset the password, the button worked and the problem was that I didn't receive the authorization email. Now, the button doesn't work at all and there is no way to reset the password.

Dear BTC Talk Community,

We have conducted a thorough review and found no issues on the website. It is possible that specific users may have encountered problems due to viruses or plugins they installed, which are beyond our control.

TheQuin is currently focusing on fraud prevention across our multiple properties and is no longer active on the forum. Customer support will now be handled by a professional team.

Best regards,
The FreeBitco.in Team

[vasek55]

Hello. I'm having trouble logging in when trying to access my account. I can't log into my account. Letters do not arrive by mail.
User ID 291302 email: ddtd55@gmail.com. Help me please. Thank you.

[CrazyTown]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

[iv4n]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

Well, I always try to contact support first, if support doesn't respond then you can take some further steps... CSFBC is their representative here, so you can try to write a PM to him.

Just complaining here will not get you far, you need to push a bit... write to support, a few times if it's necessary, contact CSFBC, and if you are persistent you will solve your problem... of course, if you are a "fair player".

Most of us experienced many issues & problems with casinos around. Sometimes patience & polite approach are the best things we can do, and of course, finding the right places & persons that can help you solve your problem.

[Valyvaly95]

I'm having this same problem. Can't log in, can't change password. And... this is my bad: I don't know my UserID. I have my log in email, of course, but... what do?

Well, I always try to contact support first, if support doesn't respond then you can take some further steps... CSFBC is their representative here, so you can try to write a PM to him.

Just complaining here will not get you far, you need to push a bit... write to support, a few times if it's necessary, contact CSFBC, and if you are persistent you will solve your problem... of course, if you are a "fair player".

Most of us experienced many issues & problems with casinos around. Sometimes patience & polite approach are the best things we can do, and of course, finding the right places & persons that can help you solve your problem.

I am talking with dplay to try to add the option to withdraw fun tokens on another wallet not fbc so that I exchange my btc in fun and then transfer them in another wallet to withdraw..try talking you too