TRUSTDICE: up to $25 FREE BONUS [NO DEPOSIT REQUIRED] Forum EXCLUSIVE!

[Coinbox1]

Made a mistake signing up to this site

Only got the bonus on the first day , after that they sent me email saying bonus has been credited but got nothing

The support doesnt understand their own promos and i gave up working with them

since i signed up they have been spamming me atleast 2 emails every day(including a personal email from the CEO, lol)

Hi there,

TrustDice official rep here.
If you have contacted the customer support team regarding your second day bonus not seen, please feel free to DM me your user id and I will take a look.

Best,
TrustDice Team

[Coinbox1]

They just scammed me of 12 EOS.  
Deposited 12EOS and wagered about 10 times my deposit tried withdrawing 12.4EOS but they declined and no answer from the support.  

I will open a scam accusation with screenshots. But stay away

My scam accusation
https://bitcointalk.org/index.php?topic=5456716.msg62421228#msg62421228

Hello there,

It seems my colleague covering TrustPilot has already taken care of your accusation:

However, we do have some terms and conditions that apply to our withdrawals.

5.9 You need to make a deposit of at least 0.5 mBTC (0.0005 BTC) or other currency equivalents before you can make a withdrawal from any winnings you may receive.

5.10 In order to make a withdrawal, a player must wager 5x from the deposit amount.

Unfortunately, I can't help you here since your issue involves refusing to follow T&Cs that you accepted when you registered. My suggestion is to meet the requirement and if you run into any issue after that, I will do my best to help.

Best,
TrustDice Team

[Beparanf]

@coinbox1 what about answering the concern of the 2 user above. They are spamming the forum about their negative experience on your casino. I knew that they are some kind of problematic cases but you should address them properly instead of ignoring it since you reply on other post and skip theirs.

The concern of @Rohang is just minimal compared to the accusation of these 2 members that teaming up already.

[Coinbox1]

I managed to win some money and the casino pulls with verification! According to the regulations, the time for checking documents is 48 hours, it has already passed.

Hello there,

It is our understanding that there are no such regulations, at least not in our jurisdiction (Curaçao). In case you have read any Curaçao court rulings or government documents in which operators are required to complete KYC verification within 48 hours, please feel free to let me know.

KYC verification can take up to 2 weeks and to be fairly honest, that's the industry norm.

My suggestion now is to stay calm and wait for the result.

Best,
TrustDice Team

[hd49728]

It is our understanding that there are no such regulations, at least not in our jurisdiction (Curaçao). In case you have read any Curaçao court rulings or government documents in which operators are required to complete KYC verification within 48 hours, please feel free to let me know.

KYC verification can take up to 2 weeks and to be fairly honest, that's the industry norm.

The accuracy of verification process is most important, not how long it needs to be completed. I don't know about the industry norm but if the platform always pays to legit users, 48 hours or 2 weeks is not matter.

My suggestion now is to stay calm and wait for the result.

The user should be stay calm and wait for result notification from the TrustDice team. Nothing to do at the moment and the process will done when the Compliance team finish their verification task.

Especially if it relates to big wins, big withdrawals, the verification must be processed carefully to make sure no mistake that can harm the casino and the user.

[Martingaleboy]

Its a scam site
. already got scamed in there stay away from trustdice.

[markk1]

I managed to win some money and the casino pulls with verification! According to the regulations, the time for checking documents is 48 hours, it has already passed.

Hello there,

It is our understanding that there are no such regulations, at least not in our jurisdiction (Curaçao). In case you have read any Curaçao court rulings or government documents in which operators are required to complete KYC verification within 48 hours, please feel free to let me know.

KYC verification can take up to 2 weeks and to be fairly honest, that's the industry norm.

My suggestion now is to stay calm and wait for the result.

Best,
TrustDice Team

Hello! After 4 days, I received a response from support. KYC verification is still in progress. I'll keep you posted on this thread.

[GxSTxV]

Its a scam site
. already got scamed in there stay away from trustdice.

You won't get anything from spamming this topic or else where, start an accusation topic with clear and real evidences against Trustdice which has proven to pay every legitimate user for now. You can see in guru casinos website that all their cases have closed and resolved.
You can see my experience also with them even that i don't agree with their terms concerning withdrawing requirements. I completed the wagering requirements and made a withdrawal which been processed instantly. But i didn't spam or accuse them before looking for answers kr contacting their live support

[Martingaleboy]

Its a scam site
. already got scamed in there stay away from trustdice.

You won't get anything from spamming this topic or else where, start an accusation topic with clear and real evidences against Trustdice which has proven to pay every legitimate user for now. You can see in guru casinos website that all their cases have closed and resolved.
You can see my experience also with them even that i don't agree with their terms concerning withdrawing requirements. I completed the wagering requirements and made a withdrawal which been processed instantly. But i didn't spam or accuse them before looking for answers kr contacting their live support

Its a scam site with odd trustpilot reviews they obviously buy reviews. .they even get more 5 stars reviews a day than Stake.
Go hit your head with a wall . i will keep warnning others .
Dogs can bark.

Probably you are one of them. 

[Wiwo]

@coinbox1 what about answering the concern of the 2 user above. They are spamming the forum about their negative experience on your casino. I knew that they are some kind of problematic cases but you should address them properly instead of ignoring it since you reply on other post and skip theirs.

The concern of @Rohang is just minimal compared to the accusation of these 2 members that teaming up already.

The level of the increase in the push for their case have really reached it highest and their beginning to spread negative fuds already and this is not what Trusdice should neglect because I have read multiple posts from both users all point to Trusdice scamming them and the team if this casino have not respond to them or try to solve this users issues.

I guest even if proven that this users are just spreading false fud about trustdice,  it still important for the trustdice team to visit those comments and try to resolve thing a or publicly prof that user as a false accuser.

[Martingaleboy]

@coinbox1 what about answering the concern of the 2 user above. They are spamming the forum about their negative experience on your casino. I knew that they are some kind of problematic cases but you should address them properly instead of ignoring it since you reply on other post and skip theirs.

The concern of @Rohang is just minimal compared to the accusation of these 2 members that teaming up already.

The level of the increase in the push for their case have really reached it highest and their beginning to spread negative fuds already and this is not what Trusdice should neglect because I have read multiple posts from both users all point to Trusdice scamming them and the team if this casino have not respond to them or try to solve this users issues.

I guest even if proven that this users are just spreading false fud about trustdice,  it still important for the trustdice team to visit those comments and try to resolve thing a or publicly prof that user as a false accuser.

Let me be clear about something called "spam"  the ones are spamming the forum are the ones getting paid to post and spread the signatures.
If you think me or the other user who got scammed and posting here just want trustdice to lose reputation if you have a brain you shoould ask that brain why ? If we were competitors or paid by competitors why then we dont go after real big casinos like Stake Duelbit or real big casinos? Why after a stupid site that pay people to post Trsutpilot reviews? And wich ask you to wager ×5 times your deposit to withdraw . for sure you are not smart by your assumations.

I will tell you you just want to spread that signature so you just post to post and get paid without a real logic

Btw i got scammed just for 12EOS (7$) (just to try it ) you can see the proofs in the scam accusations
And i dont know the other user case.  Also check Trustpilot if you think there was nothing odd then your IQ is something.

Beside some barking dogs ( since someone throw some bones to them) will not stop me from following this casino and  warn others about it.  Call it spam with your amazing logic if you want to.

Hope you use your brain next time and know what spam means.  Its surprising that Stake pay you for low IQ posts without a simple logic

You probably never used this casino so what business do you have here ? you just want to spam . I used the casino and have problem with it . so i post here because i have a business to be done with them.
So who is the spammer here between me and you ?  Oh i forgot about your logic and IQ. .

[markk1]

It's been more than 5 days since I've been trying to get verified. I didn’t have such a delay with verification in other casinos.
I understand that it is part of the business to delay verification, so that people lose their winnings back.

[GxSTxV]

Its a scam site with odd trustpilot reviews they obviously buy reviews. .they even get more 5 stars reviews a day than Stake.
Go hit your head with a wall . i will keep warnning others .
Dogs can bark.

Probably you are one of them. 

I don't understand why I'm even bothering to explain this to you so this will be the last time I do so. You can either listen carefully or continue to ignore reasonable answers and the people who are genuinely trying to help you and feel sorry about you. The casino has the power to permanently mute you and nobody will reaally about your situation.

Firstly, Trustdice is indeed offering a $3 giveaway for posting a review on Trustpilot. Here is the link to this offer on their forum: https://forum.trustdice.win/topic/621-write-a-fair-review-get-free-crypto-🤑🤑🤑/

Secondly, your case won't be handled if you don't remain calm and refrain from cursing people as it only works against your favor. After all if what you're saying is true you're the one who will lose money so be smart and let prove to us that you’re right.

Lastly, if I were a member of the Trustdice team, I wouldn't list them in both topics: "Wagering requirements for withdrawal" and "List of crypto casinos with high wagering requirements"

[Martingaleboy]

Its a scam site with odd trustpilot reviews they obviously buy reviews. .they even get more 5 stars reviews a day than Stake.
Go hit your head with a wall . i will keep warnning others .
Dogs can bark.

Probably you are one of them. 

I don't understand why I'm even bothering to explain this to you so this will be the last time I do so. You can either listen carefully or continue to ignore reasonable answers and the people who are genuinely trying to help you and feel sorry about you. The casino has the power to permanently mute you and nobody will reaally about your situation.

Firstly, Trustdice is indeed offering a $3 giveaway for posting a review on Trustpilot. Here is the link to this offer on their forum: https://forum.trustdice.win/topic/621-write-a-fair-review-get-free-crypto-🤑🤑🤑/

Secondly, your case won't be handled if you don't remain calm and refrain from cursing people as it only works against your favor. After all if what you're saying is true you're the one who will lose money so be smart and let prove to us that you’re right.

Lastly, if I were a member of the Trustdice team, I wouldn't list them in both topics: "Wagering requirements for withdrawal" and "List of crypto casinos with high wagering requirements"

Reporting and sending that links to Trustpilot right now.

[Coinbox1]

It's been more than 5 days since I've been trying to get verified. I didn’t have such a delay with verification in other casinos.
I understand that it is part of the business to delay verification, so that people lose their winnings back.

Hi markk1,

As you know, I replied to your DM asking for your user ID to see what I can do. But since you decide to not disclose it to me, my hands are really tied here. I forwarded your story to my colleague in CS and he neither could identify any user based on your descriptions.

In fact, I would appreciate it if you can offer us some evidence to back your story, so at least we know what you claim isn't unfounded. As of now, it is only words without any evidence. And I am always willing to help when u r ready to let me know your user id.

Best,
TrustDice Team

[markk1]

It's been more than 5 days since I've been trying to get verified. I didn’t have such a delay with verification in other casinos.
I understand that it is part of the business to delay verification, so that people lose their winnings back.

Hi markk1,

As you know, I replied to your DM asking for your user ID to see what I can do. But since you decide to not disclose it to me, my hands are really tied here. I forwarded your story to my colleague in CS and he neither could identify any user based on your descriptions.

In fact, I would appreciate it if you can offer us some evidence to back your story, so at least we know what you claim isn't unfounded. As of now, it is only words without any evidence. And I am always willing to help when u r ready to let me know your user id.

Best,
TrustDice Team

Hello! I answered you in a DM that, already answered me in the support service and they said to expect verification of documents soon.
Verification passed and funds were withdrawn in 5 minutes. In general, I am satisfied with the casino, only verification is a bit boring.
Basic and also video verification. Good luck everyone and have a nice day!

[piebeyb]

Its a scam site
. already got scamed in there stay away from trustdice.

You need to thread the accusations of fraud and make sure to include evidence such as screenshots to make sure that your accusations are true and there is evidence, because just accusations will not convince people that this casino is fraud, especially if your account is a beginner so it could just be you paid to take down another casino, so I thought as another friend recommended. create a thread on the fraud charge board.

There may be many cases that might be resolved either by the team or by waiting for the trustdice team to solve your problem if you do have problems and cases that have not been resolved. it would be better to make accusations according to the evidence. without evidence is the same as accusing without evidence.

[Coinbox1]

Verification passed and funds were withdrawn in 5 minutes. In general, I am satisfied with the casino, only verification is a bit boring.
Basic and also video verification. Good luck everyone and have a nice day!

Glad to see that the KYC was processed and passed without my involvement! And that TrustDice has another satisfied player

Best,
TrustDice Team (or whoever is handling this account)

[atomicarthur]

I have been navigating this site and it quite has a good interface. But i dont know maybe if casinos could add option for users who want to undergo KYC first before playing it would save us in future. Honestly it frustrates getting an account triggered with kyc when you are about to withdraw especially if you haven't done anything wrong. Hopefully Trustdice support will wor hard and try to verify people's account fast when they go through such.

[Wiwo]

I managed to win some money and the casino pulls with verification! According to the regulations, the time for checking documents is 48 hours, it has already passed.

Hello there,

It is our understanding that there are no such regulations, at least not in our jurisdiction (Curaçao). In case you have read any Curaçao court rulings or government documents in which operators are required to complete KYC verification within 48 hours, please feel free to let me know.

KYC verification can take up to 2 weeks and to be fairly honest, that's the industry norm.

My suggestion now is to stay calm and wait for the result.

Best,
TrustDice Team

Yeah i think 2 weeks cool off time is good for your health especially when you know that your balance is safe and secure, and the possibility of your KYC getting approved within that speculated 2 week time is also there most especially if you provide the clear and acceptable format of document submission for KYC since the 2 weeks is the maximum waiting time.