MintDice Bitcoin Casino - SportsBook & Provably Fair Games

[cabalism13]

There is always a strategy for gambling, including the betting amount which typically varies from person to person due to their individual capital

This isn't the right thread for talking bout strtegies, and besides strategies for what? AFAIK these strategies only pressumesnthat you could win better with it, but not really.

And as for the betting amount I really can't call that as one of the strategies that you're talking about. Anyways, this isn't the time discussing anything here.

[theskillzdatklls]

I'm really finding the site hard to use , just registered and wanted to check how the investments are doing  but I couldn't find what I'm looking for
was able to find the investing page and faq but couldn't find anything related to the current stats and how big the bankroll is atm , any idea where I can find these info ?

This is true, I also had a problem finding my balance and their value in USD and how to deposit/withdraw in the beginning.
Eventually people figure it out if they are patient enough, but the issue is that not everyone is patient and this will result in people abandoning the platform early.

The first times you are using a website is always the hardest, unless it is done by a great UX designer, there is always hard time figuring out where is what. After awhile you get used to where things are and it becomes something quite easy and you get used to it. You just have to give it some time and that is how you get a lot more fun out of playing anywhere.

It is not about just here, it is about everywhere, you can pick up the biggest casino in crypto world (stake is my number one in wagered but maybe I am wrong) and if you never been there before then you will have hard time figuring it out, so it is not just one website deal. However with some better UX design this could definitely get better as well, it still won't be super easy for newcomers but it could be easier than this.

Along with our mobile implementation, it will come at nearly the exact time with a UX improvement that should make things look better and also be more intuitive at the same time. It's a big project on it's own dealing with mobile but there's more to it, which includes UX and a front page re-do so we can scale to include our new projects coming soon enough.

As you say though, we could have the best UX in the world, it will still take some amount of effort to understand where things are initially if you are not used to it. There's many trade-offs to make.

[crwth]

Regarding all the complaints, suggestions, etc. Is there a way to report all the problems that are being encountered on the site? I might have missed an announcement or a post like that, but I would love to help in any way. I loved using the site but noticed some parts of the graphical errors encountered and possible bugs that are needed to be ironed out. I have met a number of these while I was playing and it annoyed me a little.

Maybe there could be a dedicated room or forum that I'm not aware of or something. Implementing something like reports on the website would be very useful for the improvement of the site.

[leea-1334]

Just wanted to say something to the guys all commenting above.
I started out at this site from the beginning and I have to say that they will fix these issues. I believe the idea was to give something very different to what was all existing before especially for dice.

But to MintDice yes, please make FAQ more visible and in detail. Old request;)

[RivAngE]

Regarding all the complaints, suggestions, etc. Is there a way to report all the problems that are being encountered on the site? I might have missed an announcement or a post like that, but I would love to help in any way. I loved using the site but noticed some parts of the graphical errors encountered and possible bugs that are needed to be ironed out. I have met a number of these while I was playing and it annoyed me a little.

Maybe there could be a dedicated room or forum that I'm not aware of or something. Implementing something like reports on the website would be very useful for the improvement of the site.

I found in their FAQ an email that is to be used for suggestions and feedback (under the "TELL US HOW WE'RE DOING").
You can contact them on: comments@mintdice.com

But for technical issues use: support@mintdice.com

[logfiles]

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

[crwth]

I found in their FAQ an email that is to be used for suggestions and feedback (under the "TELL US HOW WE'RE DOING").
You can contact them on: comments@mintdice.com

But for technical issues use: support@mintdice.com

Thanks for that @RivAngE. I didn't think to check the FAQ first.

I think it's pretty standard to have those contact emails. Personally, I don't like to use my email just to say or report that there could be a possible bug fix in a certain part of the site. Maybe having a Discord or something where people could also hangout then just tag it as a bug fix or something, and it's grouped so it's organized. There's already a Telegram group but I don't think it's good to flood #bugfix in there (with screenshots) etc.

[MintDiceSara]

About 2 weeks ago, i made a remark about the pending withdrawals...
And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

Thanks for the comment! Glad to hear you appreciate our work

I found in their FAQ an email that is to be used for suggestions and feedback (under the "TELL US HOW WE'RE DOING").
You can contact them on: comments@mintdice.com

But for technical issues use: support@mintdice.com

Thanks for that @RivAngE. I didn't think to check the FAQ first.

I think it's pretty standard to have those contact emails. Personally, I don't like to use my email just to say or report that there could be a possible bug fix in a certain part of the site. Maybe having a Discord or something where people could also hangout then just tag it as a bug fix or something, and it's grouped so it's organized. There's already a Telegram group but I don't think it's good to flood #bugfix in there (with screenshots) etc.

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

[crwth]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I hope you get the time to do that or something. It could probably make it easier for the developers as well to check how the website is performing. Good luck with that agenda.

I am looking forward to the future implementations of features, games, etc. Good luck.

[Scheede]

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

[darewaller]

Sending an email shouldn't be something hidden unless you want to get a response, I mean you can go to 10 minute mail and take a mail from there and send it to them in suggestions and they could just respond but you won't be there when they do, what this does is that it gets your suggestion in the hands of the mintdice team but you will not be able to talk with them, otherwise there is really no point on not giving your email address which is literally the bare minimum you can do to keep in touch with someone.

You can just open a new email from any mail provider and send a message just for this purposes. I am not saying any other option is useless, you can have more options but email seems like the bare minimum you can do if you are going to just give a suggestion.

[theskillzdatklls]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I hope you get the time to do that or something. It could probably make it easier for the developers as well to check how the website is performing. Good luck with that agenda.

I am looking forward to the future implementations of features, games, etc. Good luck.

In the short term, sending an e-mail to support@mintdice.com, posting here in this thread, or writing in TG in the channel or to an admin is the best way to go about this. In the future, we will have a dedicated forum for MintDice, but along with many other projects, it will come with time. The forum will of course contain a suggestions/feedback subsection.

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

May you guys drop some feedback according withdrawal-time?

I would like to throw my only concern with Mintdice (so far) into the ring to:

Withdrawal fees between 0.0002 BTC (as the lowest) and 0.0004 BTC (as the fastest) are not a hell of costs, but considering BTC will rise to 100,000$ one day we are speaking about $20, $32 and $40 as of now

Just joking, but considering the real transaction-costs, even while chosing the slowest options on the BTC-chain, I would be happy to see a lower fee than 0.0002 BTC/transaction and would imagine more "smaller stake-users" would join and try your service and possibly convert to long-term-users.

e.g. somebody that wants to try it with $20 might avoid doing so as long as the w/d-fee is 10% of that.

The withdrawal fees we use are set to a protocol which are theoretically supposed to adjust automatically but in practice do not adjust often. One would hope that if the price of Bitcoin were to 10x that they would adjust downwards in price automatically. If they don't, we would just have to do something manually. If things continue working smoothly, we may drop withdrawal fees some more but we do not consider this a big issue any more as more than enough people have said that it is fine for the time being. Our intention is not to make money off of withdrawal fees (and we do not).

[crwth]

In the short term, sending an e-mail to support@mintdice.com, posting here in this thread, or writing in TG in the channel or to an admin is the best way to go about this. In the future, we will have a dedicated forum for MintDice, but along with many other projects, it will come with time. The forum will of course contain a suggestions/feedback subsection.

I do understand that you have a lot on your plate right now, and it’s not much a high priority anyway. At least now I know that it could be posted here or in TG to let you know some of the bug fixes that I encounter. Cool.

Thanks for being active here in this board, it shows that you are really dedicated to make MintDice one of the best online casinos of all time. Good luck!

[adaseb]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I haven't contacted your support staff yet so I am not sure if you guys have a support ticket portal for any support that may be required by your users. If email is the only way of communication then there is nothing wrong with that however it will be an issue when you guys become larger.

Reason why is because its VERY difficult to track progress of a support inquiry by email. You will lose track very easily if you reach the point of 10 open support issues. So right now since you are small and don't get as much support requests its fine but in the future to keep your support response time quick you should look into some ticket support engine. Shouldn't be too hard to set up.

[Yamifoud]

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

Feedbacks are very important, it is not a thing that we used to escape from but a certain that could help us and most especially for mintdice to improve.
Good thing that they take immediate action once they hear some feedbacks and it for sure people recognize this and for the better future of this site.

[ReiMomo]

About 2 weeks ago, i made a remark about the pending withdrawals...

Would be very awesome it the automatic withdrawals are rolled out. I used the website last week and my withdraw was pending for almost 2 hours without any approval.

And i would like to confirm that the withdrawals seem to be now automated and are a lot quicker 
Thank you MintDice for listening to your customer's complaints and working on the problem swiftly. All I can wish you is a prosperous growth of your business.

Cheers.

Feedbacks are very important, it is not a thing that we used to escape from but a certain that could help us and most especially for mintdice to improve.
Good thing that they take immediate action once they hear some feedbacks and it for sure people recognize this and for the better future of this site.

I just wanted to know how long the process of withdrawal now on this site? Since it is automated I guess it takes 1-2 hours. I know a lot of gamblers are preferred on the fastest withdrawal site and sounds good if this gambling site had a good innovation regarding the withdrawal process. Just trying to visit the site and it is quite good looking, I mean the theme color looks like users friendly.

[RivAngE]

I just wanted to know how long the process of withdrawal now on this site? Since it is automated I guess it takes 1-2 hours. I know a lot of gamblers are preferred on the fastest withdrawal site and sounds good if this gambling site had a good innovation regarding the withdrawal process. Just trying to visit the site and it is quite good looking, I mean the theme color looks like users friendly.

Their withdraws are fast, like within 1 hour (I didn't count exactly).
Why would there be any need for innovation for such a straightforward process?

[leea-1334]

I would like to add here that theskillzdatklls has been in contact with me asking for clarification on my comments in this thread. This shows a really good method of reaching out to your existing customers and maybe even potential ones. You guys have really grown since you started, and in the most positive way possible. Good luck:)

[BTCevo]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I haven't contacted your support staff yet so I am not sure if you guys have a support ticket portal for any support that may be required by your users. If email is the only way of communication then there is nothing wrong with that however it will be an issue when you guys become larger.

Reason why is because its VERY difficult to track progress of a support inquiry by email. You will lose track very easily if you reach the point of 10 open support issues. So right now since you are small and don't get as much support requests its fine but in the future to keep your support response time quick you should look into some ticket support engine. Shouldn't be too hard to set up.

But still they do need to have more support team to reply all the issues later on. For the current time I think it is for them to control their development, it is much more effective instead of getting this support team. This is of course an important thing to have but it will be soon be added when the time is right. Email should be fine right now because it is still can be handled for one person, although it takes time

[rexxarofmoknathal]

You do have a good point. Thanks for your suggestion. We'll discuss this internally and see if there's anything we want to offer in addition to the email address. We'll keep you guys posted.

I haven't contacted your support staff yet so I am not sure if you guys have a support ticket portal for any support that may be required by your users. If email is the only way of communication then there is nothing wrong with that however it will be an issue when you guys become larger.

Reason why is because its VERY difficult to track progress of a support inquiry by email. You will lose track very easily if you reach the point of 10 open support issues. So right now since you are small and don't get as much support requests its fine but in the future to keep your support response time quick you should look into some ticket support engine. Shouldn't be too hard to set up.

But still they do need to have more support team to reply all the issues later on. For the current time I think it is for them to control their development, it is much more effective instead of getting this support team. This is of course an important thing to have but it will be soon be added when the time is right. Email should be fine right now because it is still can be handled for one person, although it takes time

I completely agree, that once the project scales up which hopefully it will, then different systems in place will have to take over from the current use of email. Many note people will then find it much easier to follow up with their issue and it would be useful for the team also