Rollbit.com | Crypto's Most Rewarding Casino 👑

[Taskford]

As long as a website doesn't get majority turning against them, there is nothing to worry about a few people who complain. As I have stated a lot of times before, if a website does anything bad, then open a scam accusation topic and provide proof they scammed and we all would give negative rating, but none of them ever does it.

There are currently six threads opened in scam accusations about Rollbit:
1. Rollbit - scam 5k - GDPR PROBLEM
2. Rollbit disables account and seizes funds (10.2k)!
3. Community Warning - Rollbit ⚠️
4. Rollbit hold funds and ignore in chat
5. scam warning rollbit.com banned my account
6. rollbit scam (255 USDT)

The thing is we don't know how legit is those accusations, they've uploaded few images as evidences, but the Rollbit's representative already say there's a problem if the player broke their rule e.g. abuse or multiple accounts usage. They're keep pressuring to make Rollbit release their money.

I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.

In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.

[zuzie]

In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.

Yes we cannot ignore all the accusations as long as they can provide valid evidence then senior users can help them, I often see new users experience almost similar problems with a frozen account like the list of accusations above, it's just that the amount of funds frozen is not proportional to the campaign funds spent by the casino so it's strange if the casino takes risk and interferes with their reputation.

[treekronorwin]

I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.

That's right and if there's any scam accusations the other who tries to defame the casino also comes up with similar issues to spread more rumours against them but the team have already said about how they were abusing the terms so they have right to reserve funds with them.

They got no right - if you dont look at my case ok.

But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.

They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.

This is pure theft.  I wonder what did player wrong here as he played right within his rights and t&c.

Is this how reputable sportsbook should work?

He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.

I wonder if these positive comments are just from regular bettors only or from RLB holders.

[arallmuus]

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Its sunday so probably the top brass isnt doing any work as of now but hey I've been telling alot of people that have issues with Rollbit to try their discord channel instead of raiding this thread. Support staffs are pretty active there though and the top brass check it regularly compared to this thread I think so you should got better chance there

I wonder if these positive comments are just from regular bettors only or from RLB holders.

Most likely not both

[AbuBhakar]

But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.

They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.

This is pure theft.  I wonder what did player wrong here as he played right within his rights and t&c.

Is this how reputable sportsbook should work?

He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.

I wonder if these positive comments are just from regular bettors only or from RLB holders.

Can you attached the reference to this issue because I don't see any abused on bet with low odds use unless it was stated in the ToS. It's not the player problem if the casino is on disadvantage on the promotion that they set without clear rules to follow.

Confiscating the win or adjusting the ToS just to use it against that player is a red flag but I hope you have a supporting evidence on it since this is a serious allegtion. I hooe that you are just twisting the guy story to get your way to support your own case. I’m reading your case but please make it brief since not all users here have time to read that kind of long narrative.

Seriously, Please attached the reference link on the specific case that you brought up.

[littleBTC]

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Its sunday so probably the top brass isnt doing any work as of now but hey I've been telling alot of people that have issues with Rollbit to try their discord channel instead of raiding this thread. Support staffs are pretty active there though and the top brass check it regularly compared to this thread I think so you should got better chance there

I wonder if these positive comments are just from regular bettors only or from RLB holders.

Most likely not both

Yeah, but still, why should i go to discord (you cant even open a ticket), when their live support is reading my messages and not replying to me over 4 days now and also not answering my 2 emails....and also they are reading here too and not answering. What is the point then?

So that is really not professional at all and really annoying....I am here to solve it, happily with the community and the public together, to give everyone a fair chance and show also, that easy and fix solutions are possible with rollbit.

Thanks!

[treekronorwin]

But lets look on the case of the guy that did bet low odds and profit from cashback which was not banned under t&c - all odds and bets qualify for cashback.

They could tell him this is not welcome and adjust terms but they did steal his money and didnt adjust terms to this day.

This is pure theft.  I wonder what did player wrong here as he played right within his rights and t&c.

Is this how reputable sportsbook should work?

He did abuse bonus - mathematically but no bonus conditions did prohibit this. He risked his money as well. It's not like he wasnt at risk.

I wonder if these positive comments are just from regular bettors only or from RLB holders.

Can you attached the reference to this issue because I don't see any abused on bet with low odds use unless it was stated in the ToS. It's not the player problem if the casino is on disadvantage on the promotion that they set without clear rules to follow.

Confiscating the win or adjusting the ToS just to use it against that player is a red flag but I hope you have a supporting evidence on it since this is a serious allegtion. I hooe that you are just twisting the guy story to get your way to support your own case. I’m reading your case but please make it brief since not all users here have time to read that kind of long narrative.

Seriously, Please attached the reference link on the specific case that you brought up.

https://bitcointalk.org/index.php?topic=5449402.0

this is the thread. Not twisting anything even rollbit support did confirm they confiscated money due to this.

[so98nn]

As long as a website doesn't get majority turning against them, there is nothing to worry about a few people who complain. As I have stated a lot of times before, if a website does anything bad, then open a scam accusation topic and provide proof they scammed and we all would give negative rating, but none of them ever does it.

There are currently six threads opened in scam accusations about Rollbit:
1. Rollbit - scam 5k - GDPR PROBLEM
2. Rollbit disables account and seizes funds (10.2k)!
3. Community Warning - Rollbit ⚠️
4. Rollbit hold funds and ignore in chat
5. scam warning rollbit.com banned my account
6. rollbit scam (255 USDT)

The thing is we don't know how legit is those accusations, they've uploaded few images as evidences, but the Rollbit's representative already say there's a problem if the player broke their rule e.g. abuse or multiple accounts usage. They're keep pressuring to make Rollbit release their money.

I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.

In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.

There are hundreds of law suits against various casino’s and pick any popular one you will see there is at least one scam accusation. From where it comes? Well some irresponsible gamblers will come someday and gamble all they got in their wallets and then start crying out here on their announcement threads. That’s the thing I don’t like at all.

If they would have scammed us, they wouldn’t have been promoting with thousands of dollars every week and even more thousands of bucks on their games and rounds promos. Man, why would they scam someone with 10-20k. That’s indigestible fact to be honest.

[Taskford]

In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.

Yes we cannot ignore all the accusations as long as they can provide valid evidence then senior users can help them, I often see new users experience almost similar problems with a frozen account like the list of accusations above, it's just that the amount of funds frozen is not proportional to the campaign funds spent by the casino so it's strange if the casino takes risk and interferes with their reputation.

To many case like this so its good to ignore those troll so that we will not feed up their ego to do the same on other platform. We only entertain those legit accusation with valid proof since this is more worth it to lend some attention.

I also doubt Rollbit or any successful casino will ruin their reputation for just like that since they could earn more revenue for providing good service rather than doing some shitty things out here. Many people still believe that this casino is still a one of the best casino exist so unless people think this way then they are still fine.

[SquirrelJulietGarden]

To many case like this so its good to ignore those troll so that we will not feed up their ego to do the same on other platform. We only entertain those legit accusation with valid proof since this is more worth it to lend some attention.

Don't feed the troll.

I also doubt Rollbit or any successful casino will ruin their reputation for just like that since they could earn more revenue for providing good service rather than doing some shitty things out here. Many people still believe that this casino is still a one of the best casino exist so unless people think this way then they are still fine.

They will not ruin their reputation, their business after spending years to build it successfully. Pay the users and attract more new users in future is better. It is a strategy of a trusted and successful casino but they will only pay for valid users and valid bets.

If a users is an abusers and bets are cheating their systems, they will not make payments for abusive cases. A big casino is able to pay big amount for big valid win so it's not logic to say they scam some small gamblers with small wins. And if proofs from gamblers are not enough, I have less reasons to think their accusations are actually valid.

[holydarkness]

There are currently six threads opened in scam accusations about Rollbit:
1. Rollbit - scam 5k - GDPR PROBLEM
2. Rollbit disables account and seizes funds (10.2k)!
3. Community Warning - Rollbit ⚠️
4. Rollbit hold funds and ignore in chat
5. scam warning rollbit.com banned my account
6. rollbit scam (255 USDT)

The thing is we don't know how legit is those accusations, they've uploaded few images as evidences, but the Rollbit's representative already say there's a problem if the player broke their rule e.g. abuse or multiple accounts usage. They're keep pressuring to make Rollbit release their money.

I think how popular or trustworthy the site, there's always an user calling the site is scam. Binance is the example.

The list needs to be tweaked a bit to straighten things up. What currently happen/happened with those cases are as follow:

1. Rollbit - scam 5k - GDPR PROBLEM
I have not read the whole case, only quoting the OP for image visibility, as I had to attend to personal matter the past week and now catching things up that I put on pause during that personal matter. Will give a thorough read when I have time available at hand.

2. Rollbit disables account and seizes funds (10.2k)!
This is an "active" case where Razer has stated that OP abused their sportsbetting rules but refuses to inform what abuse it was, only that the abuse were found and raised by their 3rd party, Betby.

3. Community Warning - Rollbit ⚠️
This is a unique and special case of... amusing user who tried to "warn" the community through scam accusation because their withdrawal got delayed for two hours. No ban, no KYC, no other burdening task other than having to wait for two hours. So, yeah, I don't think this can be considered as an open scam accusation

4. Rollbit hold funds and ignore in chat
This one, where I used to left a tag for Razer and Rollbit to catch their attention in hope for them to re-assess the issue because there were no follow ups for quite a while, finally were concluded as below:

Thanks for updating everyone here, holydarkness!

Firstly, I'd like to apologise for the delay in updating everyone.

I chased this up internally yesterday and today and can see that it was concluded on our end after the video call.

As we initially stated, we had very good reason to believe the account was being operated by a prolific sportsbook abuser. There was links to previous accounts and general hallmarks of such an abuser.

The video call cemented this position as it was very clear the supplied KYC wasn't from the individual controlling the account.

So, I think it's safe to assume the OP of that thread is indeed trying to cheat and abuse Rollbit.

5. scam warning rollbit.com banned my account
This one accuses everybody who said anything with the slightest sliver tone that questioned him to be "rollbit staff". Can't imagine why he had the need or felt it's important to mention he's a korean youtuber other than to subtly threatening the customer support. The case is... was, he used rollbit to trade, utilizing their 1,000x leverage bonus to trade on a gambling platform and earned 670x-ish of his initial deposit.

Though I have to say Rollbit shares the blame here, because if they're not ready for their bonus and promo without countermeasures, they shouldn't offer it at all, the OP is also clearly not without malicious intent. I personally think there's no need to consider this case as active. Rollbit make [present tense, as they're still doing it and seemed will not rectify it in any near future] mistakes, but what happened is arguably conclusive.

6. rollbit scam (255 USDT)
The last one was replied and explained by Razer as below,

Firstly, thanks for the message about this thread holydarkness!

OP here is a prolific sportsbook abuser, previously banned from our platform for circumventing sportsbook limits (creation of new accounts).

Unsurprisingly, and similar to their other attempts to abuse our service, they've also created a new account to complain here.

We've invested significant resources into technology that allows us to catch abusers like this, we're confident with our decision here.

Razer accuses the OP of that thread, hugarden2, of account limitation abuse, and though initially hugarden2 denied this and insisted that his account on rollbit was the first one,

[...]
I have never been registered on rollbit up to this point, and have not heard of it at all, I was looking for a crypto casino in the gambling section and came across rollbit, but unfortunately they think that I am an abuser, how so?

his last activity on this forum was on the 12th of April, as per when this post was made, around when his charade of being the one wronged here didn't seems to gain enough traction as people overseeing that case didn't seems to take his side --nor Rollbit's side-- I am more than welcoming an idea that he's busy somewhere with his personal matter and didn't have time to defend 255 USD [not sure how much will it worth converted to Ruble], but the absence of defense could arguably be translated that he tried his luck by playing the victim card, and giving up when he saw the forum keeps its neutrality. Thus, this case is also closed.

I am not defending Rollbit and their representative at any degree by this post. In fact, I deeply think that rollbit need to stop throwing blanket statement of "prolific abuser" and give something more specific and concrete the best they can without jeopardizing their security algorithm for each cases served to their plate.

The wall of text above merely serve to point out that from the six --that I know of-- scam accusations raised against them on the dedicated board, only two still inconclusive, and became the basis of me agreeing with the later part of Solosanz post, that every case against rollbit or any well established platform, who has little to no record of wronging their customer, should be taken with grain of salt.

[brandonlang]

(My KYC is verified)

To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.

1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.

2. They got no right to do this even under their license.

3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.

4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.

5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.

6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.

7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.

Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.

This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant.  They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).

These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.


So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.

Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.


Even when they do not apoint ADR you can still use these sites:

https://sbgok.org/

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/


I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.

Yeah you were right.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers

[acroman08]

Yeah you were right.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers

If you have an issue against Rollbit make a thread about it on Scam Accusations board. make sure to include your evidence(screenshot of email/chat conversation, deposit, etc...) to support your claim. If I remember correctly there is a user there with a similar issue as yours.

you can also try posting this issue on Casino.guru or askgamblers, they help gamblers that face issues with gambling sites.

[littleBTC]

Hey,

so here we go, first of all enclosed all my deposits and wihtdrawals to rollbit:
https://imgur.com/a/d52jq2R

I only do sportsbetting, just pure degen all kind of games and odds, literally totally random.
Already wagered about 285k.

Not used any special bonus, referral code or antyhing else, besides the internal standard ones.

So basically everything went "well" for a couple of days, but then my last wihtdrawal was stuck again...all my 3 previous cash outs were also on "pending"/"contact support", but went thorugh within a couple of hours, after i talked to the livechat.

Right now I am still in the livechat and waiting until today and have a total of around $17k "open" Balance :/

Enclosed our full live chat with the support:
https://imgur.com/a/TQlVFZ5

Also my max betting size got today to "0", so i can not bet anymore, but have full access to my account.
Yesterday I could still bet and even made some $.

I would really really appreciate any help from the community or even better the rollbit team here.

Thanks a lot!

PS: Sorry forgot to mention, that rollbit asked me for KYC yesterday and I verified and also got "approved" then.
But yet we are here in this weird situation :/

Hey there,

Thanks for posting this and giving us a chance to reply publicly.

As you've been told numerous times via our support already, you just have to be truthful about the other accounts you have on Rollbit.

On our side, we can see multiple, very obvious links to alternative accounts. Yet, you continue to attempt to deceive our support and now the members of this forum by stating you have no other accounts.

For additional context, the alternative accounts we found linked to this player are limited on our sportsbook. Therefore, opening further accounts on Rollbit would be problematic as it's often done to circumvent the limits set by our provider.

We suspect this is why the player insists they have no other accounts, despite the strong links to other accounts.

We're most happy to resolve the situation, but we can only do so if you're willing to be honest with us. Please follow up on the active support ticket you have when ready.

Thanks,
Razer

Hey bitcointalk-community,
Hey Razer,

I am still waiting for over 48h now on any answer from you or the support team, I have been just ignored until now...really not nice to left alone like this :/

Can you please check it and get back to me, so we can finally come to a solution?

Happy to share it also here within the community then!

Thanks

Hey bitcointalk-community,
Hey Razer,

unfortunately still not any reply by rollbit, neither here, via livechat or officialy by email :/

This is really annoying now...is this standard?

Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.

Is that what is called "Support"?  

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5

Here are my follow up messages:
https://imgur.com/a/W3Kxpvn

So please tell me what to do guys?

How long does it normally take?

Thank you very much again for all the support here  

[BlackBoss_]

Hey just a quick update, unfortunately still nothing...after 1 week I am waiting and waiting...for transparancy reasons ecnlosed also at least my new messages to the support live chat...I have also send 2 official emails out, nothing.

Is that what is called "Support"?  

Previous live chat with the support as already posted:
https://imgur.com/a/TQlVFZ5

Here are my follow up messages:
https://imgur.com/a/W3Kxpvn

So please tell me what to do guys?

How long does it normally take?

Thank you very much again for all the support here  

You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.

Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.

If you created multiple accounts at their platform, they surely see it all.

[tusandii]

-snip-

You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.

Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.

If you created multiple accounts at their platform, they surely see it all.

I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.

[worle1bm]

In business world if their competitor is successful there are entities will try to destroy their reputation so don't get surprise if something like this will exist. As long as Rollbit or any casino is active and reputable high ranking member also with their old time gamblers still trust them well maybe this one indicate that they are still a good casino. If they could just follow the rules and have strong proof on this claims for sure there accused casino cannot escape on their existing case.

Yes we cannot ignore all the accusations as long as they can provide valid evidence then senior users can help them, I often see new users experience almost similar problems with a frozen account like the list of accusations above, it's just that the amount of funds frozen is not proportional to the campaign funds spent by the casino so it's strange if the casino takes risk and interferes with their reputation.

It's not about the new users but problem can be with any account but the part is they register on the forum with new account to open up about these accusations and in most cases it turned out to be that player was at fault raising false claims because they are unable to withdraw now because of their mistakes in case of legit casino.I think these problems will be resolved or already in the progress by the team.

[treekronorwin]

-snip-

You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.

Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.

If you created multiple accounts at their platform, they surely see it all.

I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.

He is forced to say he got other accounts. What if he does not ? I doubt team did see how he opened them. He could open them through same vpn or vps provider like someone other. But this is not the proof that he is multiaccounting. He insists that he got no other account. The ball is on the rollbit's court - its up to them to provide so called "proof" that the player got multi accounts - unless this will be the case Rollbit did steal his winnings.

[treekronorwin]

(My KYC is verified)

To ensure the utmost security and integrity of our systems, we occasionally request that members of our community participate in additional identity verification steps. Your account has been selected for this process. Please note, as part of our standard safety and security protocol, sessions conducted over Google Meet may be recorded.

This is what happens when you win more than lose in this pathetic site. I highly reccomenf to not use it

Yeah thats it. You are done. Hopefully you got not much money inside. I didn't read about anyone passing it and they would pay after.

1. From what i have read they ask to see lot of sensitive info and in the end they will write you that your kyc is fraud and person that did kyc is not the account owner and so.

2. They got no right to do this even under their license.

3. Its a joke, because they stated several times they got no access to third party kyc. So how they can even tell if you are or you are not the person.

4. The call is doing some community manager (I think UK citizen according to accent) and not even some compliance department if they even got any.

5. They refuse to start camera to verify who they are and if they are even working for rollbit or are just some random rollbit guys from community. They themselves are under Women names and for example Smokey Lisa is a man which is ridiculous.

6. So in the end you are showing sensitive info to some cartoon clowns, they want to record it and you hope that they just wont leak the info somewhere.

7. I have never heard about any legitimate bookmaker asking some video call - even when they got all the compliance department - like bet365, pinnacle, betfair, bet-at-home and so. This is not even part of any KYC and they got not written about it in Terms and conditions its just their method to steal money. If you are not happy with the client just stop taking bets from him and send the money as is the standard and legal way.

Or apoint third party to resolve such cases. Sportsbook is not the judge and the jury.

This is the same situation like: You are at the grocery store and staff think you have stolen something - they can't just themselves take your wallet, take your groceries and ban you from going there. This is called stealing and they are not doing it because the cant.  They are always calling police (third party that is legaly obliged to do it, but shop owner cant just raid you = its illegal).

These curacao gambling sites are doing just that - raiding you, stealing your money and breaking the law. They are doing it because it is not so easy to call the police on themselves. So they are breaking laws themselves and raiding/stealing customers money. But if customers would be clever they would just pay specialist in Curacao to deal with these things legally. And put them on trial there. Its easy.


So maybe when there will be more victims we can just pay legal firm - there are many in curacao specializing on gambling law and some of them even specializing to help the victims with such casino's.

Also you can pay the lawyer he can go to curacao court co start money claim and court will send them money order to pay up. Its first step to enforcing your money back. If they will refuse then process will start.


Even when they do not apoint ADR you can still use these sites:

https://sbgok.org/

https://lms-advocaten.com/en/lms-curacao-gaming-lawyers/


I advise anyone who has been scammed by rollbit or any other casino with curacao license to start your case at least with https://sbgok.org/ - its free.

Yeah you were right.

I deposit 500$ days ago. Made it to 1500$ balance. When i tried to withdraw , function was disabled.

My KYC was approved. Still couldnt withdraw. Then i did KYC videocall and when i thought i was going to be able to withdraw my money , i found that balance was just the amount i deposited. They stole the fair money i won. Then disable my account. Scammers

So you were on the video call ? How did it go? What did they ask ? Did they also ask you to show them your crypto accounts or exchange accounts? And what did they tell you,why were you were given only deposits?
Did also SmokeyLisa - man appeared on call ? L(

This is another pure abuse from their side.

To fanboys stating that casino would never risk or bla bla. Yeah there is not much smartbetting that you can do in Casino. But in sportsbook with or even without promotions - you can clearly make smartbets. - dropping odds, value bets and so. Which is for sure not abusing anything. Even small odds betting is not prohibited.

Every single of this actions result to money being stolen by Rollbit. This is clear sign - that they want only loosing players in their casino/bookie - and every smart actions results to money being stolen. This is unheard of. And again I strongly suggest to everyone scammed to fill complaint with authorities.

I think that they are loosing more money on these promotions like they thought and now they started to ban accounts and steal winnings.

This is their public wallet https://etherscan.io/address/0xef8801eaf234ff82801821ffe2d78d60a0237f97 - there is around 3m USD value. It used to be around 5-6m - they got another address with about 3-4m.

I have read on discord and betting telegram,about group of players that were performing smartbetting - and only them made around 1m USD which is pretty much when you compare it to their deposit base.
I find this is the case why we will see more of this bans and money stealing.

So far rollbit is known to just very little amount of people and very little amount of those people is performing smartbetting .

Just take a look how your trusted casino is lying about KYC documents. Which somehow they got access to.

https://imgur.com/qAqoNfN

[piebeyb]

-snip-

You must self identify and list your other accounts (alt accounts) at Rollbit, to continue the Support progress. The Rollbit team told you about that in the Support Chat and in their reply here.

Why you rejected to comply with request from the Support team and perhaps their Compliance Team?
Reject to cooperate does not help your case.

If you created multiple accounts at their platform, they surely see it all.

I don't know what he actually did but only the team and he himself know about it, after all he also didn't give clear certainty what made him feel difficult.
The use of multiple accounts on gambling sites seems to be prohibited by any casino because of the potential for fraudulent actions such as abusing bonuses and so on, it is only natural that the Rollbit team takes several actions in this case.
What's more he refuses to comply with requests from the support team so it's clear that he actually has other goals and there are things he's hiding, but you're right whatever he does actually the team can see everything.

Actually it is an easy thing for casinos not to respond to such complaints because it will only be a waste of time to solve them if in the end the accusing user does not want to comply with the rules of playing the casino, there are many cases like this where everyone abuses bonuses in casinos and creates multiple accounts , but I also read threads on this forum that someone paid for their referrals to share bonuses and maybe they worked and also played on the same IP so they were detected. but I don't know how the case happened.

I think this case will just be a waste of time if the user can't finish what the casino asked so it's also pointless to complain in this thread. I am neither defending the casino nor the users but to make things work out there has to be an agreement to sort it all out nicely.