Rollbit.com | Crypto's Most Rewarding Casino 👑

[pusaka]

Check this thread https://bitcointalk.org/index.php?topic=5536832.0 maybe you will get an idea on how to get a fast response from them.

Also base on that thread the user contact get a fast resolution of his issue when he write them up in this email compliance@rollbit.com so try to send them an email, then see if same with that user you can get more faster response from Rollbit.

Not only one user but actually two users with their successful contacts to Rollbit team and got their issues resolved.

The given email address looks like one from Rollbit's Compliance Team and I did not check those user issues but likely are related to ToS Compliance on Rollbit.

Hi... Everything went well, my account was released and my withdrawal was paid after opening a complaint on cassinoguru and sending an email to compliance@rollbit.com.
Thank you very much for everyone's attention, especially @holydarkness. Good luck to all.

Thank you so much for your help. After I contacted compliance@rollbit.com, my account was restored. Thanks again!

Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.
Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.

[Woodie]

~snip~
Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.

There is always a reason to everything.

Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.

Like they say good things come to those that wait, but being in the gamblers shoes...you know how we all feel depositing money and it goes through without issues  not until a fault is found then we don't get same speed...but we have to understand that firstly we aren't the only players being served, and secondly someone has to go through the account to make sense of what's going on then give feedback. Otherwise the secret to best experience with all bookies is patience!

[The Cryptovator]

Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.
Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.

It's normal. When a user's account is locked, he will be impatient, of course. They will be afraid of losing funds they win there. When they don't get a proper response or get a late response from the casino, then they panic. Sometimes casinos block from the chat as well. Instead of making a proper solution, they delay or do not reply through the support system.

I have even seen a lot of scam accusations where a few casinos don't reply. They really don't care about accusations; otherwise, they should make a proper explanation about the situation. I admit sometimes users would make the mistake, but the casino should update about the solution or explain the real situation.

[logfiles]

Not only one user but actually two users with their successful contacts to Rollbit team and got their issues resolved.

The given email address looks like one from Rollbit's Compliance Team and I did not check those user issues but likely are related to ToS Compliance on Rollbit.

Actually, they are more than two. Rollbit is a legitimate casino and I have used the service several time before and even made withdrawals. My account is in profits and I haven't faced any issues yet but the problem is how their support handle frustrated customers when they even try to get in touch with them.

I suggest they change the way they approach the issues because every passing week, we are getting scam accusations with similar complaints, but they then end up getting resolved after some weeks of rope pulling.

[lovesmayfamilis]

It's normal. When a user's account is locked, he will be impatient, of course. They will be afraid of losing funds they win there. When they don't get a proper response or get a late response from the casino, then they panic. Sometimes casinos block from the chat as well. Instead of making a proper solution, they delay or do not reply through the support system.

I have even seen a lot of scam accusations where a few casinos don't reply. They really don't care about accusations; otherwise, they should make a proper explanation about the situation. I admit sometimes users would make the mistake, but the casino should update about the solution or explain the real situation.

I could argue. If a casino respects its reputation, it responds to accusations that seem worthy of explanation. The casino always has an analyzer of the game and the user's entire presence on their site. The entire history of his documents, his IP, and his devices, as well as the similarity of actions, which sometimes looks like suspicious activity. If the user is unique, the casino, blocking the account, always explains the situation. And most often the situation is resolved by finding a consensus between both parties. But if the user is regular in blocking and appears with unchanged fingerprints of his person, the casino simply completely ignores such a cheater.

[Spaceman1000$]

-edited out-

Do you still consider this casino reliable?

Actually didn't have any problem when playing on Rollbit since I only use one account and don't experience same situation as yours.

And by looking at the situation happened to you it seems you are still under investigation.

So I guess much better to cooperate with them then try to see if you can help to make the investigation became more faster.

Since if you avoid to declare those things they ask then expect maybe that you can experience delay of their response. Its hard to experience this stressful situation that's why I avoid using multiple account to avoid this issues.

Obviously it was looking like he has as issue with them, at first the customer care was repeated asking him to respond through his email and he said no one was answering his email and they now asked him to list all his accounts, meaning they are purely suspecting him of having more than one account already. I also saw a response they told him they've escalated his matter to higher authority, we know it can be stressful sometimes but he should be open minded while working with them cause they have their own suspicion.

[Fivestar4everMVP]

Not only one user but actually two users with their successful contacts to Rollbit team and got their issues resolved.

The given email address looks like one from Rollbit's Compliance Team and I did not check those user issues but likely are related to ToS Compliance on Rollbit.

Actually, they are more than two. Rollbit is a legitimate casino and I have used the service several time before and even made withdrawals. My account is in profits and I haven't faced any issues yet but the problem is how their support handle frustrated customers when they even try to get in touch with them.

I suggest they change the way they approach the issues because every passing week, we are getting scam accusations with similar complaints, but they then end up getting resolved after some weeks of rope pulling.

Someone said that Rollbit's issue with customers is as a result of Ai agents they implemented in their customer care system, if this is true, then like I've said before, they really need to maybe retrain Ai models to know better on how to respond to customers when and if the customer comes up with an issue that needed addressing.

So far in recent times, the only complaint we have been seeing about Rollbit is users complaining about being accused of operating multiple accounts when they are not operating multiple accounts but only one account, this issue seem to have given Rollbit a bad name in a short time and I hope the management will rise up to turn this issue around with a good fix.

[BlackBoss_]

Someone said that Rollbit's issue with customers is as a result of Ai agents they implemented in their customer care system, if this is true, then like I've said before, they really need to maybe retrain Ai models to know better on how to respond to customers when and if the customer comes up with an issue that needed addressing.

It is one information but if it is true issue with Rollbit's AI customer support, I agree with your suggestion that they need to assess their AI, retrain it to make sure that it can understand customer requests better and how as well as when to redirect customers to human customer support for further escalated support after AI fails with this task.

I am not doubtful about Rollbit after many years of their appearance here and in this cryptocurrency gambling industry with very good reputation. If there are things to be fixed or improved, they will look at it for providing as best services as possible to users in future.

Another huge win at Rollbit and it was paid. $53,779.5 win from $500 bet.

A latest RLB burn from Rollbit.

🔥 22,509 RLB was just bought & burned ($1,635) 🔥

Hourly revenues:
Casino: $12,963 🎲
Sports: $690 ⚽
Trading: $1,274 📈

Burned Today: 1,250,303 RLB ($92.1K)
Burned This Week: 11,776,105 RLB ($842.5K)
Burned This Year: 551,937,170 RLB ($45.9M)
Lifetime Burn: 993,468,727 RLB ($107.2M)
Supply burnt: 56.98%

https://etherscan.io/tx/0x58fbe00f2830b629bfaf2882cf8a859aaf7eb4c658f7ae3f515063d69842b031

[pusaka]

~snip~
Yes I also saw that, and finally they found a way out. I think there is no other reason from the casino when they hold accounts or freeze withdrawals other than there is something suspicious.

There is always a reason to everything.

Well, the problem that I often see is that some people are indeed impatient and they immediately accuse while they "haven't" found a way to contact directly. But this has indeed happened often, meaning some users come to accuse while they know where their mistake is.

Like they say good things come to those that wait, but being in the gamblers shoes...you know how we all feel depositing money and it goes through without issues  not until a fault is found then we don't get same speed...but we have to understand that firstly we aren't the only players being served, and secondly someone has to go through the account to make sense of what's going on then give feedback. Otherwise the secret to best experience with all bookies is patience!

Well in this case we have to understand each other of course, we have to understand what happened and have to wait, the casino has to understand the situation experienced by the user so they have to be quick to respond.
However, for a casino that has a good reputation and is especially known as a good casino on this forum, then I personally will think positively first, because as said at the beginning there must be a reason if something happens so that our account is monitored.
Another point is as you said, we are not the only ones being served and of course there is a process that must be passed when responding to a problem.

[buik]

Hello, I'm having an issue with my Rollbit account being restricted and no resolution from support yet.

I created my account on March 15, 2025, and used it normally. I made only two deposits: one for 446 USDT and another for 116 USDT. I tried to withdraw 82.31 USD on March 30, after which I was prompted to complete KYC verification.

I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

I would greatly appreciate any help or clarity from the Rollbit team. I'm providing my screenshots of communication, KYC status, deposits, etc...

Thank you for your time.
Username: buik11

https://imgur.com/a/nMiWliA

[logfiles]

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

This is a bit sad to keep waiting for long without proper answers. Rollbit Razer used to be very active here and would expedite such cases so that you get the right answers or the issues get resolved as soon as possible, but now the forum profile is active. I wonder what happened.
I know sending multiple emails may not help so much, but it looks like that might be your only last option. Maybe @holydarkness can try contacting someone from the other side if he hasn't yet?

[JiiBs]

I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

His a few things I didn’t get to understand from your narration.

You did mention having to make two deposits in the amount 446 and 116 USDT which sums up to 562 USDT. You didn’t mention if you did gamble with the said amount and made some wins or not but then, you tried to withdraw 82.31 USDT before you were required to go through KYC and was locked out of your account with a balance of $1,338.08.

It really doesn’t add up except there are parts to the storyline that you’ve streamlined for easy narration.

Something I don’t get though;
Why use VPN in accessing the Rollbit site if it’s functional in your jurisdiction?
Like you’ve already predicted that, it could be the issue maybe, just maybe.

Even then, I’ll suggest you reach out to the proper channels and hope they clarify you on what seems to be the issue. Just be sincere why staying your case and if their is any truth in it, Rollbit would do well to resolve your case just as they’ve done others with similar issues above.

[retreat]

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

[buik]

I submitted everything required (ID, proof of address, and bank statements) and was verified up to Level 4 KYC. However, just a few hours after completing KYC, I received a message that my account was restricted due to “multiple accounts”, which I strongly deny.

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

His a few things I didn’t get to understand from your narration.

You did mention having to make two deposits in the amount 446 and 116 USDT which sums up to 562 USDT. You didn’t mention if you did gamble with the said amount and made some wins or not but then, you tried to withdraw 82.31 USDT before you were required to go through KYC and was locked out of your account with a balance of $1,338.08.

It really doesn’t add up except there are parts to the storyline that you’ve streamlined for easy narration.

Something I don’t get though;
Why use VPN in accessing the Rollbit site if it’s functional in your jurisdiction?
Like you’ve already predicted that, it could be the issue maybe, just maybe.

Even then, I’ll suggest you reach out to the proper channels and hope they clarify you on what seems to be the issue. Just be sincere why staying your case and if their is any truth in it, Rollbit would do well to resolve your case just as they’ve done others with similar issues above.

Thanks for your reply and questions, I appreciate it.

Yes, I used the deposited funds to place bets — mainly on tennis and sometimes basketball. I didn’t use any bonuses or promotions; I honestly don’t bother with those since they usually just complicate things.

As for the VPN — yeah, I realize now that it might be part of the issue. The thing is, I’ve had my VPN always on by default, it’s just how I operate day-to-day. I never turn it off, but I always have it set to the same country I live in, so I wasn’t trying to bypass anything or hide my location.

Just to clarify the timeline a bit:
I deposited 446 USDT and later 116 USDT. I placed some bets and won a little, which increased my balance to $1,338.08. Then on March 30th, I requested a withdrawal of 82.31 USDT. Right after that, I was prompted to complete KYC, which I did up to Level 4. A few hours later, I received a message saying “Functionality is restricted for this account,” and ever since then, I’ve had no access to my funds.

It’s been over two weeks now without any reply from Rollbit support or compliance, even after multiple emails. I just want to get clarity on what’s going on and get my funds back. I’m not trying to do anything shady — I’ve only ever had one account, and I’d really appreciate any help resolving this.

Thanks again for taking the time to read.

[buik]

I only have one identity, one Rollbit account, and I’ve never used the site before creating this account in March. I’ve contacted **support@rollbit.com** and **compliance@rollbit.com** multiple times (March 30 and April 3), but I have not received a single reply.

I've also tried reaching out via live chat, but unfortunately, I was ignored there as well.

This is a bit sad to keep waiting for long without proper answers. Rollbit Razer used to be very active here and would expedite such cases so that you get the right answers or the issues get resolved as soon as possible, but now the forum profile is active. I wonder what happened.
I know sending multiple emails may not help so much, but it looks like that might be your only last option. Maybe @holydarkness can try contacting someone from the other side if he hasn't yet?

Thanks for your message. Yeah, I’ve already been in touch with @holydarkness and he’s been helping me out — he even reached out to someone on the Rollbit side for me. So right now it’s still in progress and I’m just waiting to hear back. Hopefully it’ll get resolved soon. 🙏

Appreciate the support, really.

[adultcrypto]

It's normal. When a user's account is locked, he will be impatient, of course. They will be afraid of losing funds they win there. When they don't get a proper response or get a late response from the casino, then they panic. Sometimes casinos block from the chat as well. Instead of making a proper solution, they delay or do not reply through the support system.

I have even seen a lot of scam accusations where a few casinos don't reply. They really don't care about accusations; otherwise, they should make a proper explanation about the situation. I admit sometimes users would make the mistake, but the casino should update about the solution or explain the real situation.

I could argue. If a casino respects its reputation, it responds to accusations that seem worthy of explanation. The casino always has an analyzer of the game and the user's entire presence on their site. The entire history of his documents, his IP, and his devices, as well as the similarity of actions, which sometimes looks like suspicious activity. If the user is unique, the casino, blocking the account, always explains the situation. And most often the situation is resolved by finding a consensus between both parties. But if the user is regular in blocking and appears with unchanged fingerprints of his person, the casino simply completely ignores such a cheater.

This explains a lot about the workings of casinos and why they take certain actions and refrain from offering detail explanation least others will learn to hide their activities. Running a casino is an easy task because they are dealing with people from different background and different technical abilities, so the casinos have to device means of keeping the system running with minimal activities of bad actors. I am not saying that the casinos are always right in their actions but most of the times their actions are justified and taken to protect their business.

[buik]

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

[ultrloa]

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

Somehow a bad mistake to ignore those thing but somehow it gives good lesson to read the TOS not only here but also on other casino that you wish to play.

Also its good to see that there's progress happening in your case and there are someone from here help you to reach out their representative and I guess the only thing to do is to wait for them to take action regarding on this issue happened to you. For sure if Rollbit will not find anything illegal on your account for sure your issue will get solve soon. Also its good to see that you think positive in this situation, so hoping for fast resolution on your issue.

[buik]

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

Somehow a bad mistake to ignore those thing but somehow it gives good lesson to read the TOS not only here but also on other casino that you wish to play.

Also its good to see that there's progress happening in your case and there are someone from here help you to reach out their representative and I guess the only thing to do is to wait for them to take action regarding on this issue happened to you. For sure if Rollbit will not find anything illegal on your account for sure your issue will get solve soon. Also its good to see that you think positive in this situation, so hoping for fast resolution on your issue.

Yeah, hopefully it will get resolved — I’m still waiting for a response from the compliance team. Holydarkness has been helping me out with this, so fingers crossed things move forward soon.

I’ll definitely keep you all updated on how the situation develops. It’s just frustrating that I’ve been waiting for over two weeks already with no clear answer.

Thanks again for the support, it really helps to not feel completely alone in this.

[Fivestar4everMVP]

-snip-

It’s now been over two weeks, and I’m still locked out of my account, unable to access my balance of $1,339.08. I suspect that maybe using the same VPN location on both my desktop and MacBook might have flagged something, but I always used the same country I live in. Either way, I believe this accusation is unfair and not based on proper evidence.

VPN usage is not encouraged at Rollbit and you should understand that if you have read their ToS. And maybe because of this Rollbit restricted your account because they suspect potential multiple accounts, and other issues. If you have sent them an email, you can try to be patient waiting for their reply, it may take longer, but sometimes patience is needed because here you have violated their ToS. Hopefully your problem can be resolved quickly.

Yeah man, you're right — I honestly should’ve been more careful and actually read through the ToS properly. That’s on me, I’ll admit I messed up there.

That said, I didn’t do anything shady — I’ve got only one account, never tried to abuse anything, and I’m really hoping they’ll see that and get this sorted soon. Just sucks being stuck in this situation now, but yeah, fingers crossed it gets resolved.

Thanks for the input.

It's unfortunate but most casinos don't accept the use of VPN because they believe that some gamblers make use of VPN to manipulate some things or possibly try to evade some kind of restrictions which almost every casino do usually consider as a crime and punishable according to their own rule.

Since you've owned up to your mistake and even feel sorry about it, I guess the managment of the casino will temper justice with mercy and unrestrict your account and allow you to operate your the account normally again, for no one is above mistake.
What I did advice you to do is be calm and don't get too aggressive with them, definitely they will see reasons to unblock your account, and you can also talk with their campaign manager if you haven't, to help talk to team for you, this i believe will speed up the process of you gaining back access to your account, but also very important that you do not make same mistake again.