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[leonair]

I will also want to know about this, I think for a player not to make a case out of this, there would have been prove that the player has been cheating, because for a casino to make this kind of decision, there must must have been something very serious that prompted their action, except for Shady casinos that can come up with different shitty excuses to make sure that a player does not withdraw his or her wining especially when the winning is big, guy there should not be emotion to this, if a player is cheating, I mean going against the casino rules, the casino can take action invoking their rules.

I don't know how casinos are operating and it may not be in their ethics to share information about a player in the public.
Sharing information about how a player was able to cheat their system can make it visible for the public to now how the casino is able to catch an abuser of their platform. In this case, the abuser may restrategize in a way that will become very hard to catch abusers of bonus and games on their platform.

Sure, casinos wouldn't want to bring that to the public for security reasons.
I think because they wouldn't want the public to know how these things are been operated. Where as if these patterns are exposed more gamblers who I think do not care about risks involved would want to try it. Maybe that might be the reason of the casinos not making it public.

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

[GiftedMAN]

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

Don't get it twisted nobody is asking them to reveal how they caught the cheaters that's a wrong thing for them to do but pointing out exactly what they did like how they cheated wil be well appreciated. If the cheaters do that using the bonus the casino should simply say they abused the bonus they was given to them that's a good way to send a warning to those that was caught and those who plan to abuse the bonus that will be given to them in future. New players will definitely join the casinos if they are aware that the casino doesn't delay payments after a withdrawal is made they will also try to avoid cheating it they know that the casino frown at it after they have exposed cheaters.

[BADERO]

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

Sometimes cheating doesn’t refer only on abusing on bonuses or using multiple accounts for sports bet ect.. just one mistake by you is needed like using a vpn can cause a ban, so as a client or a gambler if someday ill get a ban id like to know the reason behind it

[JoyceBTC]

I have been betting on sport for years using multiple casinos and I have never experienced this at all.
Did you use any strange tool to circumvent the house edge? Because I an contemplating maybe you suddenly registered on their casino and started making big profits which could make it look suspicious to them. Do you have a proof of your winnings or the amount you were able to use to increase your bankroll.

I have not also experienced such but gamblers have experiencing it and they have not come up to tell us the cause. And casinos also refusing to tell the public the offense of those guys so others will take precautions. And if really it is because of the gambler registered newly and win big and for that the account was flagged, it doesn't make any sense for me.

If the gambler account has any irregularities, tell the gambler his offence and the person will be okay with the punishment and not a suspended allegation making the person to brainstorm what offence he has committed. By the way, they still game the guy a chance to withdraw his deposit, that is good for him too.

What offense do you think will make a casino to remove the winnings balance of a player and ask the player to refund their deposit? I know that I have been seeing cases similar to this but I think this is too harsh especially for a player that have lost some fund to the casino and then being asked to leave. What's your opinion about this?

You know we always say every casino with their own rules and regulations and we don’t expect all casinos to have similar rules. Spin has their own rules which the players activity unknowing to him has violated and also found suspicious due to the techniques the player used and by the casino taking such action, is actually the consequence for such violation which is already stated in their TOS. They might still actually be right or wrong nobody knows which depends on the reliability of spin casino, so in my own opinion I would say maybe this is their own pattern for rule breakers and which is very painful because we don’t even know how much the players has lost before winning this game that at the end cannot take his winning.

[#CapsLOck]

I will also want to know about this, I think for a player not to make a case out of this, there would have been prove that the player has been cheating, because for a casino to make this kind of decision, there must must have been something very serious that prompted their action, except for Shady casinos that can come up with different shitty excuses to make sure that a player does not withdraw his or her wining especially when the winning is big, guy there should not be emotion to this, if a player is cheating, I mean going against the casino rules, the casino can take action invoking their rules.

I don't know how casinos are operating and it may not be in their ethics to share information about a player in the public.
Sharing information about how a player was able to cheat their system can make it visible for the public to now how the casino is able to catch an abuser of their platform. In this case, the abuser may restrategize in a way that will become very hard to catch abusers of bonus and games on their platform.

Sure, casinos wouldn't want to bring that to the public for security reasons.
I think because they wouldn't want the public to know how these things are been operated. Where as if these patterns are exposed more gamblers who I think do not care about risks involved would want to try it. Maybe that might be the reason of the casinos not making it public.

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

I believe that casinos need to be protected from the abuse of bonuses. But that a player has to believe a decision that he can't prove. A platform can choose to maintain its fraud-detection procedure confidential. Yet still clearly explain to the player involved and offer them a proper appeal process. Otherwise, you could also lose trust in the website if it is a legitimate player. What casino can do is the key question.The question is what do casinos do to protect their systems without making the dispute process one sided. In cases such as these, do you believe an independent review would be helpful?

[Wakate]

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

I believe that casinos need to be protected from the abuse of bonuses. But that a player has to believe a decision that he can't prove. A platform can choose to maintain its fraud-detection procedure confidential. Yet still clearly explain to the player involved and offer them a proper appeal process. Otherwise, you could also lose trust in the website if it is a legitimate player. What casino can do is the key question.The question is what do casinos do to protect their systems without making the dispute process one sided. In cases such as these, do you believe an independent review would be helpful?

You know that there is no way this abuse can be stopped due to the number of desperate gamblers that are ready to do anything to make money. If you check the reputation board, you will see number of accusations against some of these casinos that have their thread on this forum and that has been the usual things.

[MainIbem]

...

Sometimes it is best to ask casinos some questions and hear their response. If they claim that a Player defaulted, they should be able to clarify the offenses as committed by the player and not just beating around the bush to wade off things. At least the player has every right to know why he or she was penalised in details so they take caution and be careful next time. This is it too big for them to do except they have something they do not want the masses to know they are doing to players or there is something wrong with the casino at that moment.

This is suprising, I've not come across such situation before and am here wondering the kind of tools he used against the house that would make them permanently close his account, maybe he got too lucky to be suspected but if so, is that a case? Because if he was losing to the house i doubt they’ll suspend his account for consistent losing. They better clarify the accusation cause i don't really understand their claim, imagine gamblers querying casinos for consistent losing with claims that the house strategically made them lose too often, if it makes no sense then they shouldn't suspend customers for consistent winnings.

[GiftedMAN]

You know that there is no way this abuse can be stopped due to the number of desperate gamblers that are ready to do anything to make money. If you check the reputation board, you will see number of accusations against some of these casinos that have their thread on this forum and that has been the usual things.

Cheaters will always look for a way to cheat and abusers will definitely continue but there are ways the casinos will reduce the number of cheaters in their casinos without people knowing how they do it and that way we can have little or no threads in the reputation board pointing out casinos as cheaters. Casinos should have their team up and doing to track down on those who are abusing their bonuses they can get them the moment they do that they don't have to keep them until it gets very late and they get comfortable that has been my take. If they catch them they should restrict their accounts and give them reasons they must not wait until they notice them winning before doing that.

[Jasmyne]

I believe that casinos need to be protected from the abuse of bonuses. But that a player has to believe a decision that he can't prove. A platform can choose to maintain its fraud-detection procedure confidential. Yet still clearly explain to the player involved and offer them a proper appeal process. Otherwise, you could also lose trust in the website if it is a legitimate player. What casino can do is the key question.The question is what do casinos do to protect their systems without making the dispute process one sided. In cases such as these, do you believe an independent review would be helpful?

I think they should just come clean to stop those who abuse their bonuses but they should be transparent with whatever they are doing so that the public will not blame them for treating those they are caught cheating the way they do. Players know when they are caught after cheating if they try to defend themselves it is better the casinos let everyone know how they cheated instead of being mute and expect people to believe them when they accuse a player of cheating. So many casinos are being accused of defrauding players after they win but until the casinos come out to talk about how the players cheated they will keep losing trust from the people who may be interested to do business with them.

[Cryptmuster]

I believe that casinos need to be protected from the abuse of bonuses. But that a player has to believe a decision that he can't prove. A platform can choose to maintain its fraud-detection procedure confidential. Yet still clearly explain to the player involved and offer them a proper appeal process. Otherwise, you could also lose trust in the website if it is a legitimate player. What casino can do is the key question.The question is what do casinos do to protect their systems without making the dispute process one sided. In cases such as these, do you believe an independent review would be helpful?

I once had a similar experience with another casino, where a dispute was decided unilaterally. After I contacted the casino representative on the forum, I was told that I had violated some clause in their terms and conditions. But that clause offered no explanation of my situation and didn’t even describe anything remotely similar to what had happened to me.

Everyone on the forum agreed with me, but the casino still refused to pay out my winnings and blocked my account. So my advice is to keep only as much money in a casino as you can comfortably afford to lose.

[SquirrelJulietGarden]

I once had a similar experience with another casino, where a dispute was decided unilaterally. After I contacted the casino representative on the forum, I was told that I had violated some clause in their terms and conditions. But that clause offered no explanation of my situation and didn’t even describe anything remotely similar to what had happened to me.

Everyone on the forum agreed with me, but the casino still refused to pay out my winnings and blocked my account. So my advice is to keep only as much money in a casino as you can comfortably afford to lose.

This forum is not a place you solve issues with any casino because the first, main and last place to do that is their casino platform. You use their service and products so customer support must be given by their platform. If you need further support and investigation, you can find it at third party casino dispute platforms, and casino license authority.

This forum can have community members that do investigation about your case but has no power to sue any casino or force them resolving issues for you. This forum does not moderate scams.

19. Possible (or real) scams and Trust ratings are not moderated (to prevent moderation abuse).

[Donneski]

I believe that casinos need to be protected from the abuse of bonuses. But that a player has to believe a decision that he can't prove. A platform can choose to maintain its fraud-detection procedure confidential. Yet still clearly explain to the player involved and offer them a proper appeal process. Otherwise, you could also lose trust in the website if it is a legitimate player. What casino can do is the key question.The question is what do casinos do to protect their systems without making the dispute process one sided. In cases such as these, do you believe an independent review would be helpful?

I think they should just come clean to stop those who abuse their bonuses but they should be transparent with whatever they are doing so that the public will not blame them for treating those they are caught cheating the way they do. Players know when they are caught after cheating if they try to defend themselves it is better the casinos let everyone know how they cheated instead of being mute and expect people to believe them when they accuse a player of cheating. So many casinos are being accused of defrauding players after they win but until the casinos come out to talk about how the players cheated they will keep losing trust from the people who may be interested to do business with them.

Some of these casinos fail to understand that transparency is something we don't joke with on this forum. You can't be be hiding behind some vague Terms of Service causes or become totally mute when players are raising strong and valid concerns and expect everyone to still trust your service.

A casino that wants users to be loyal, use their platform in high volume and steadily must first know that clear communication when things go sour helps in increasing the trust of users and that trust isn't built in a day, it requires constantly treating users like the customers they are. Stop hiding important details especially the ones that protects users so you don't destroy the reputation of your platform.

[Sarah Jordan]

It is normal that a platform will never reveal their weaknesses. If they reveal how they are detecting user fraud, then of course they can easily cheat by using other techniques to protect those things. When any kind of bonus is offered on a casino site, they abuse it in various ways which are very important to detect otherwise they will not get many new users by offering bonuses but some abusers will enjoy them by cheating. So casino platforms always use new techniques to catch fraudsters but never reveal their techniques but still abusers can be success on there operation some times.

Sometimes cheating doesn’t refer only on abusing on bonuses or using multiple accounts for sports bet ect.. just one mistake by you is needed like using a vpn can cause a ban, so as a client or a gambler if someday ill get a ban id like to know the reason behind it

That's the point. Banning or suspending players account without stating or pointing out the rules the player has violated before banning its really not nice.
I do no get it why they won't point out those things before banning. Is it that they don't want players to take caution to not be a victim? Or they expect players to know all these before signing up and agreeing to their terms?

[BADERO]

That's the point. Banning or suspending players account without stating or pointing out the rules the player has violated before banning its really not nice.
I do no get it why they won't point out those things before banning. Is it that they don't want players to take caution to not be a victim? Or they expect players to know all these before signing up and agreeing to their terms?

As a user before said , they will not point there weakness to reveal them to everyone and when we talk about scam casino they just use it as a reason to freeze players funds