tim082
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 Offline
Activity: 8
Merit: 0
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December 07, 2017, 09:53:14 AM
Last edit: December 07, 2017, 03:38:52 PM by tim082 |
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update: PROBLEM SOLVED
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The grue lurks in the darkest places of the earth. Its favorite diet is adventurers, but its insatiable appetite is tempered by its fear of light. No grue has ever been seen by the light of day, and few have survived its fearsome jaws to tell the tale.
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tim082
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Offline
Activity: 8
Merit: 0
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December 07, 2017, 10:00:34 AM
Last edit: December 07, 2017, 03:39:06 PM by tim082 |
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update: PROBLEM SOLVED
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 07, 2017, 10:04:51 AM |
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Hey guys,
we are resolving the issues with the missing deposits. Sorry for this. Support is currently swamped with the huge new influx of customers! Should all work very soon again.
Regards
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 07, 2017, 10:38:10 AM |
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Hallo
ein kollege hat mir Bitpanda und bitcoin hier vor ein paar tagen empfohlen
ich habe mir vorher alles angesehen. Sah vertrauenswürdig aus
Warum zum teufel wenn ich meine Ersparnisse da rein stecke???
Seit 2 Tagen kommt nichts
jetzt warte ich immer noch auf meine 15BTC
und vom Support auch keine Antwort
nicht einmal eine Rufnummer haben die...  Hallo Cointrader88, schickst du mir pls per Privatnachricht deine Ticket ID, dann sehe ich schnell nach was da los ist. Lg |
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Saskia79
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Activity: 1
Merit: 0
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December 07, 2017, 11:48:38 AM |
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idont invest 15BTC
u would help me anyway???
it was just 5000Eur
sent yesterday time 16.20
so near 1 Day. Better use another service net.eller or so
cya
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 07, 2017, 11:49:49 AM |
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We are helping everybody but it takes some time because there are 10 times more customer signups per day than usual
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tim082
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Activity: 8
Merit: 0
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December 07, 2017, 11:55:42 AM
Last edit: December 07, 2017, 03:39:28 PM by tim082 |
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update: PROBLEM SOLVED
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tim082
Newbie
Offline
Activity: 8
Merit: 0
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December 07, 2017, 12:11:04 PM
Last edit: December 07, 2017, 03:39:43 PM by tim082 |
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update: PROBLEM SOLVED
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 07, 2017, 12:12:26 PM |
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@Tim082, as we said, we currently are fixing an issue, where some deposits are not recognized properly. We are fixing this as we speak! Should be added to your account very soon.
Regards
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v.aleks21
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Activity: 1
Merit: 0
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December 07, 2017, 01:55:57 PM |
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Hello everybody! Dear Bitpanda!
I would like to ask, when this issue will be slowed ? Over 12 hours now i cant receive my bitcoins (Actually they are already there, but not showing up in the account) About 10 minutes i got a new BTC deposit and it have worked properly. Now i have 1/3 part on my account. But where is two other parts and how soon i will get it ? I need it now, because i want to sale them for a good price.
Thank you for understanding!
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maxeen4tw
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Activity: 2
Merit: 0
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December 07, 2017, 02:11:27 PM |
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Hi to everybody.
I've just received my BTC on the Bitpanda Wallet after waiting for nearly 15h.
I hope your problems get solved as well asap.
KR
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patrickrn32
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December 07, 2017, 10:52:36 PM |
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Ich hab zwar meine BTC auf Bitpanda bekommen, dann hab ich sie weggeschickt... sogar bestätigt per mail usw
steht da abgeschlossen, jedoch wenn ich die ID der Transaktion suche findet man nichts.. keine spur davon..
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excaleber
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Offline
Activity: 4
Merit: 0
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December 08, 2017, 10:38:54 AM |
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Hi everybody,
I have withdrawn some BTC into my Bittrex account yesterday (almost 24hours ago), and I can still not see the transaction reaching my account. Not even a pending deposit. In my Bitpanda account it says that the transaction is finished. I have checked my transaction ID on blockchain.info and it says transaction not found.
I am aware that there was issues yesterday with the system, however I am not sure if that would affect my current situation. Should I be concerned? Or do I need to just wait it out.
C
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 08, 2017, 01:15:53 PM |
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Hello excaleber, some transactions are currently unconfirmed due to the network fee rising rapidly yesterday, those transactions should confirm relatively soon (depending on the network). It's a bug on blockchain.info, you can find your transaction on every other blockexplorer: for example: https://live.blockcypher.com |
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excaleber
Newbie
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Activity: 4
Merit: 0
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December 08, 2017, 02:30:37 PM |
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Hello TwinWinNerD,
Okay, thanks for the clarification and appreciate your help.
C
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excaleber
Newbie
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Activity: 4
Merit: 0
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December 08, 2017, 06:52:17 PM |
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Hello TwinWinNerD,
Sorry to bother you again but my transaction status is now canceled. I haven’t received my lost BTC back either. I’ve also tried looking up the transaction on other blockexplorers and no evidence there.
If you could let me know if this is also normal or not or know of a solution, I would really appreciate it.
Thanks,
C
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 08, 2017, 10:12:14 PM |
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Hello TwinWinNerD,
Sorry to bother you again but my transaction status is now canceled. I haven’t received my lost BTC back either. I’ve also tried looking up the transaction on other blockexplorers and no evidence there.
If you could let me know if this is also normal or not or know of a solution, I would really appreciate it.
Thanks,
C
If the transactions were dropped from memory pool and thus un-confirmable. We will send the BTC out again with a much higher fee of course. There should be a solution tomorrow. Sorry for the hassle, the Bitcoin network is sometimes a fickle bit**. Regards |
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mariocarvalho
Newbie
Offline
Activity: 2
Merit: 0
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December 09, 2017, 02:17:07 PM |
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Hi,
Gold User here, I've done some transactions and everything always went smoothly until yesterday.
Deposit blocked for 12+ hours, no replies from support. Already losing money with this.
Really disappointed with the service now.
Please check emails from me, PID F949340323809627115
Mário
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TwinWinNerD (OP)
Legendary
Offline
Activity: 1680
Merit: 1001
CEO Bitpanda.com
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December 09, 2017, 05:00:37 PM |
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Hi,
Gold User here, I've done some transactions and everything always went smoothly until yesterday.
Deposit blocked for 12+ hours, no replies from support. Already losing money with this.
Really disappointed with the service now.
Please check emails from me, PID F949340323809627115
Mário
Support already notified you, that the deposit will be refunded. Please see the mail for more details. Regards |
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