So far, while there have been some major delays, for the 3 issues I've had on all machines which were all from direct Canaan orders, they have resolved them within a month.
If you haven't already be sure to have a ticket in with Canaan.
https://canaan.io/ticket

S9s on the other hand, almost half have a bad board now spread across many batches, all almost magically after the warranty period.
Though the price I paid and efficiency, it's still not terrible in comparison.
I do like Canaan's warranty more.

Thanks for explaining this, I sort of got it before, but now I fully understand now, thanks for the tip!

I personally went with the S9s as I'm waiting on an order from Minerwarez since my other orders were "out of stock" cancelled and my affiliates orders on Canaan were also cancelled for the same reason.
Though at this point with the reliability and warranty claim delays, I don't see the point in a less efficient miner compared to an S9.
If the latest batch of S9s are less reliable than before, I should have went for A741s, but if they are the same as before or better, I don't see a single selling point in A741s any more.  No more fast shipping, support, and solid reliability.

Perhaps when the next generation of miners from companies start to sale, we'll see if things change.
First time that both companies now have constant stock of 741 and S9. compared to selling out in 5 minutes.

So many blocks today

You might also try a different port on the controller, and also different AUC cords.
I haven't had this work for me, but worth a try after ruling out PSU or cable issue.
Though I don't think any of these work beyond swapping PSU, since it would be an all or nothing issue with the port, controller or AUC cable, and since it's partially working, don't see how it could be that.

Same here, I have no ill will towards them and hope they are able to sort themselves out to support both large and small orders with a fair delivery delay and payment method.
I felt they were going to be the new Spoondoolies, catering perfectly to small orders and large orders with quick support and amazing reliability in build quality.
My early 741 batches are all still 100% working, just like my SP20Es and S5s still work to this day with not a single dead chip, let alone a dead board.
However the most recent batch of 741s had 2 bad boards.
At this point they most likely won't respond on here or online until the new miners are released by both Bitmain and Canaan to the public.
Because of all this, I am back to recommending BM as they have yet to actually do me wrong, they are just usually so-so quality and long shipping delays.
If my next batch from Minerwarez is similar to my last batch of 741 with 2 bad boards, then BM will actually be leading reliability as well once again, which is sad .

Not sure of the actual business, but from a client's perspective:

Support has not responded in months to a warranty claim and also dead boards.
I had originally had perfect response times back in the early Avalon 6 and 721, days at most, not months like now.
Also had 0 hardware issues on the first few batches, but the later batches seem to have more issues and getting close to Antminer quality, time will tell.
I've ordered 4 times from Canaan and Minerwarez in the past month and a half, and all 4 were cancelled by staff due to various issues on their side which are mentioned earlier in this thread.
I have a 5th order currently set to ship in November, but not holding my breath.
Others seem to be receiving miners from minerwarez with a dead hashboard (66 instead of 88 TA in logs) which is what two of my late batch miners have now as well.
No response on what to do about it, and at this point I assume they've let the warranty expire by not replying.

So overall, they've joined the ranks of just another ASIC company, and no longer receive any business from our team until things improve as there are much better deals now and with better support response times from other vendors.

Feels like once large miners caught wind of the reliability, quick shipping and support response, they instantly switched over to target bulk orders like other ASIC providers.
However they left their original small clients who worshiped their company and wrote positive reviews which allowed them to attract large orders, in the dust.

Sell a single pallet, or deal with 60 unique client orders with limited staff for the same profit.  I can't really blame them, just stinks that the smaller miners once again take back seat.
This has already started to affect their sales at least on my side, already my "small" affiliates that ordered single pallets have shifted back to the big BM as they had numerous order issues and support issues back after August.

I really miss just being able to order a few miners for myself or affiliates when they had stock, get a response in a day or so with a BTC address, pay it, and usually have my miner at the datacenter in less than a week.
Now it's order, pay, wait a month, hope your order doesn't get cancelled randomly and also hope they are still around when it's your time to ship the product you already paid for or hopefully get a refund.
I don't believe anyone knows anything about Minerwarez, so at this point paying with BTC seems a bit risky, but so far we don't have a reason to be worried about this.

From the logs, seems you have an issue I have seen before, one hash board isn't working.
#2 or #02 in all of them have empty of 0 values.

No Prison for Garza ??
I've been waiting years.

In regards to allcoins, allpools, and the dag settings, what would be optimal for ETH and LBC on Nicehash?
I know ESM 3 is used, but it seems there is quite a delay when switching between dev fee and NH, pool side hash rate is usually 20% lower from it(or something).

I was curious about this as well.
Is it not possible to use wireless?
Currently I'm using a wireless to Ethernet converter to plug it in.  Direct wireless would surely be an upgrade over using a converter box.

Anyone else having issues with support for the past 2 months?
I have a warranty claim from before Minerwarez popped up, and it hasn't been acknowledged.

Speaking of Minerwarez, they are not honest.
They claimed many orders were cancelled due to "fraud prevention".
I contacted my bank and they specifically stated they charged my card and there were no declines made.
They later refunded the order 2 days later and then put out the "fraud" email.

What they should have said was the truth, we didn't put a quantity limit on our orders and oversold, sorry, try again next time.
Or better, we don't have enough stock, but will send out a miner as soon as stock replenishes, would you like to wait or cancel?

I have been getting better support response from bitmain, the bar doesn't get much lower than that.

I noticed this as well

I've sold off all my hashnest virtual miners due to no support and constant wallet issues on their side.

Great videos, thanks!

I feel this way as well, they got enough good publicity from us earlier users to attract the pallet orders and larger investments.
Now we get left in the dark for almost a month, and now get sent used miners, if you were lucky enough to order, and not get a cancellation.
Will be up to a respectable reseller to step in and maintain quality of the Canaan brand name for everyone else.

Anyone have luck with their reseller?
They cancelled my order but haven't refunded the order yet.
Plus they are sold out now.
So now two Canaan companies have taken orders and not delivered twice in a month.
Sadly after that I did have to take my business elsewhere, if Canaan sorts things out I'll start recommending them again with caution.

Hello Kano-san!
I was wondering what the current statistics were like for block finding in hardware percents.
Are the S9 batch1 still doing worse than others?

With the current price and insane difficulty spike(20%+), it would not be a bad bet for those who bought in at a high price to hold and hope for a rebound in price, than to invest in SHA256 miners, especially given the recent delays.
I already gave up on the order after the drop from 5k to 3600, now I'm in pure holding mode.  I might even buy some more coins, I knew it was a bubble but didn't expect it to get this low after the pop.
Not to mention the ICO laws in China have most likely shaken investors for a while, but they will be back.
Hard call personally, but feel bad spending at such a low price now, on miners with a 20%+ difficulty spike coming.

Same, I feel bad for all the people I got to order some as well now, they are questioning me "Thought they usually replied back in a couple of days"
Many were asking me if they should get the L3+ over the A741 due to better quality and support; and well, I have been having to do some apologizing on behalf of Canaan.
One friend hasn't talked to me in days over it, especially as they were holding coins for this order, and value keeps falling.

I will have to change my review and let the others know that fast response times and shipping are no longer a perk.
Still better than Bitmain though, and I'm glad they didn't take our money first then let it sit in limbo however the gap in customer satisfaction between Bitmain and Canaan is becoming narrow.
Though all but one of my Bitmain orders have also came in on time, and the one time it didn't they compensated me.

Thanks, been checking them out, as well as GoCoin.
Have any WooCommerce powered sites you personally like?