What is the status of Canaan anyway?
-Fred
Not sure of the actual business, but from a client's perspective:
Support has not responded in months to a warranty claim and also dead boards.
I had originally had perfect response times back in the early Avalon 6 and 721, days at most, not months like now.
Also had 0 hardware issues on the first few batches, but the later batches seem to have more issues and getting close to Antminer quality, time will tell.
I've ordered 4 times from Canaan and Minerwarez in the past month and a half, and all 4 were cancelled by staff due to various issues on their side which are mentioned earlier in this thread.
I have a 5th order currently set to ship in November, but not holding my breath.
Others seem to be receiving miners from minerwarez with a dead hashboard (66 instead of 88 TA in logs) which is what two of my late batch miners have now as well.
No response on what to do about it, and at this point I assume they've let the warranty expire by not replying.
So overall, they've joined the ranks of just another ASIC company, and no longer receive any business from our team until things improve as there are much better deals now and with better support response times from other vendors.
Feels like once large miners caught wind of the reliability, quick shipping and support response, they instantly switched over to target bulk orders like other ASIC providers.
However they left their original small clients who worshiped their company and wrote positive reviews which allowed them to attract large orders, in the dust.
Sell a single pallet, or deal with 60 unique client orders with limited staff for the same profit. I can't really blame them, just stinks that the smaller miners once again take back seat.
This has already started to affect their sales at least on my side, already my "small" affiliates that ordered single pallets have shifted back to the big BM as they had numerous order issues and support issues back after August.
I really miss just being able to order a few miners for myself or affiliates when they had stock, get a response in a day or so with a BTC address, pay it, and usually have my miner at the datacenter in less than a week.
Now it's order, pay, wait a month, hope your order doesn't get cancelled randomly and also hope they are still around when it's your time to ship the product you already paid for or hopefully get a refund.
I don't believe anyone knows anything about Minerwarez, so at this point paying with BTC seems a bit risky, but so far we don't have a reason to be worried about this.
