PM Sent!! Hey all, I have a S3+ B11 right here which stopped working. I'm not sure why, but after I changed the IP I cannot connect to the machine anymore. I tried resetting the machine but nothing worked. The green LED and the red LED are on (not blinking, both just on). When I run a network scan I can see the IP from the machine, but I cannot ping it or connect to it. I tried a crossover cable, setting a static IP to my computer and connecting it 1on1, tried resetting it.... I got no ideas left. Do you guys have any suggestions or ideas? Edit: when I try resetting the machine, the LEDs just stay on. After reading pretty much all related posts on Bitcointalk, still no working solution for this issue. Help!  |
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You can return a defective unit to the following address with printed order confirmation page from Bitmantech.com (to include the original shipping address) and a printed note stating what is wrong with the unit. Bitmain Warranty 3700 Quebec Street #100239 Denver, Colorado 80207 USA Tel: +1-844-248-6246 Option 2 average turn around time is 1-2 business days after receiving the defective items, the functioning item be shipped out to you Thank you! yeah im thinking its going to have to be returned because ive tried everything. How do i start an RMA, i cant find an email form or anything on their site?
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If you open the case and see PCI-E power connectors being connected to the PCBs inside, then you can connect your EVGA 1600 PSU's PCI-E connectors t each connection point and it should work. 1 PCI-E connection to the Control PCB (Behind the LCD but the connector is facing up) 4 PCI-E connections to the hashing PCB (should be front side 2 on the top and 2 at the bottom) If you have the newer batch, then the power spec is the same but it uses almost like a terminal screw type connection to each hashing PCB. One is ground and the other is positive (red) How did you guys connect a different power supply to your S4? I think I had a power surge and one of my S4s wont turn on anymore and I want to see if it works with a 1600 watt EVGA PSU. Do I just connect the PCIE cables to the hash boards and then turn on the PSU? I assume the LED screen will no longer turn on as well since it is connected to the factory PSU.
Thank you for any advice on the matter!
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This means the reset didn't work. Please power on the S3 and let it run for 3-4 minutes. Press and hold the reset button with a paperclip for 5-10 seconds. Let it go and wait for 3 minutes. Power it off and wait for 1 minute Power it back on. It should be 192.168.1.99 and clear all the setting by then S3 unfortunately doesn't use microSD card for the firmware. So there is no swapping the card. does anyone know where is the sd card so I can reflash it from my mac? any tips?
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If you could, please follow the rep's communications and requests to validate the issues. You can email to info@bitmaintech.com you can always return the hardware to the following address. (NO REFUND, but if defect was found, damaged item will be replaced or repaired) Bitmain Warranty 3700 Quebec St #100239 Denver, Colorado 80207 Phone: 844-248-6246 |
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If you have the temperature issues, please take a screen shot of the Mining Status page and e-mail it to info@bitmaintech.com or call +1-844-248-6246 option 2 to speak with one of the tech support persons. Please be ready to have your Bitmaintech.com order confirmation page and the screen shots of the Miner Status page! I have 2 Antminer S3 that has the same temperature problem. Does anyone know anything about that as well?
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If it works at Nicehash, please let us know if there are any issues hashing there.
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Let us know the test result! Hope it works well for you!!! Flashed new firmware... So far everything is great... I am testing on nicehash now, and with old firmware I could not mine there...
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YES! Also, there is a hardware, factory-reset switch. It's the hole on the bottom left of the LCD display of the S2. After logging in to 192.168.1.99 - perform a factory rest.
I guess this is the last question: is that "Reset to defaults" on System->Upgrade tab?.. And if you could.... Take klondike_bar's recommendation!!! (It does make a big difference & a Time Savor) Thank you, klondike_bar  use a class 10 card when reimaging. It will survive power blips that often crap out the class 4 cards
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Ouch, you may have a broken off parts from the hashing PCB may be... If you could, could you unscrew the top case and see what is fallen off from the PCB? or you can return the miner to the following address with Printed Original Purchase Confirmation Page with the shipping address portion included. Also, a brief letter describing what's wrong with your miner. The return address is Bitmain Warranty 3700 Quebec Street #100239 Denver, Coloado 80207 Tel: 844-248-6246 Hi everyone,
I have one miner that has something rattling inside of it. Right from box open, it has been like that. Also, I cannot login into the 192.168.1.99 IP. The fans turn on when the power supply is connected, but absolutely no lights blink when I plug the ethernet cable from the miner to a router or computer. Ideas?
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Programmers are currently working on firmware revisions. Any issues with the firmware, if you could, please include the screen shot and may be the error log and PM. Thank you! it resets settings again WTF  |
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Its saying NO but things can change any moment. Its a wild wild BTC world. Happy Hashing! Tough question... Would say.... start plan for the S3+ unit...  sorry or may be miracle would happen but S3+ be the best bet! Does anyone know if Bitmain will sell the S1 upgrade kits again? I'm very happy with the couple I purchased and would like more.
There is something strange, you service the Bitmain warranty yet you do not know that Bitmain expressly said in these pages that the S1 upgrade kit has been discontinued ..... anyway, there you have it. |
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Tough question... Would say.... start plan for the S3+ unit... sorry or may be miracle would happen but S3+ be the best bet! Does anyone know if Bitmain will sell the S1 upgrade kits again? I'm very happy with the couple I purchased and would like more.
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This is a though one, but we PM you. Please contact the techs or the reps. We should be able to assist you one way or the other. +1-844-248-6246 or 844-BIT-MAIN Option 2 or 0 Hi there, the right side on my controller does not works, neither the right blade.
I not bought from the factory, instead ebay and probably one of the first batches.
Was working fine since July and this last sunday all of a sudden the right blade fail.
Tested both using another S3 that is working, left side and left blade are good.
Any chance Bitmain sell controllers and blades as a part?
Or simply better to buy another?
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We are sorry to hear that you are having problem. If you could, please call +1-844-248-6246 and Option 2, so the tech may be able to assist you over the phone and teamviewer remote access. Hello. Bitmain, or maybe someone could help me. S3+ b10 is arrived, on of them doesn`t work normal. Red light is on and don`t turn off and there is no information in Miner Status
I connect other control board (from working S3), but result is the same. What can it be? Blades are not tested yet.
And what does Red light saying about?
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You can PM us or email info@bitmaintech.com with your original Order Confirmation page from http://www.Bitmaintech.com with full order details. Please include the brief description of what is wrong with your miner. (or what you think it is not working) RMA should be offer to you promptly. or you can simply return the miner in the original package to the following address for diagnostic/replacement/warranty with a tracking number. (Must include the Bitmaintech.com original order confirmation page print out or if purchased elsewhere, the purchase confirmation where you purchased it from, and a brief description of what's wrong with it along with printed return address, phone number and an email address) If the item was defective, a fully working unit will be return to you. Bitmain Warranty 3700 Quebec St. #100239 Denver, Colorado 80207 Telephone: +1-844-248-6246 Option 2 Do you have any experience with warranty claim for bitmain.com /error miner S3+/?
I have fail miner S3+. Its have only 220GHs speed.not working second hash board...
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Currently, the direct warranty is provided to the customers who purchased the miner direct from http://www.bitmaintech.com , http://www.bitmain.com , http://www.bitmain.usThe warranty is valid for the original purchaser only and it does not transfer to the second hand owner. The original 90-days warranty is valid while the 2nd hand or even the 3rd hand owner continue to own the miner, however, the warranty has to be serviced by the person/business reselling the miners. (Meaning, non-direct purchaser has to contact the person/business who bought it from to deal with the warranty service) OP stated in the POST#1 that OP purchased the miner from other than the URL managed by Bitmain. ASIC Miner Company and other manufactures provide the very similar warranty service and this seems to be the norm of the industry at this time. After Sale Service is being improved at this time and accepting any opinions, suggestions and comments, please PM. Hope this clarify. Before i start I want to give out thanks:
1) I want to thank cryptocrane.com for quick delivery and being stand up and helping with the Antminer problems-- super cool
Thanks guys for the support, here is the email they sent me when I was asking for help...  |
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