Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

[URSAY]

why until now no one has corrected an error in the execution of a order? I did not get the VIRSUREX code, even though the money had been withdrawn from the BITSTAMP account. Execute please faster.
I am wait 16 hours.
my order id is: f3234e0b-4666-45d3-a551-b2c99b7867fb
https://www.bitinstant.com/order_status/f3234e0b-4666-45d3-a551-b2c99b7867fb

Have you logged your issue via bitinstant.com/contact   ?

[URSAY]

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9<?

Have you logged your issue via bitinstant.com/contact  ?

Please include your email so I can verify that your issue is logged.  Thanks.

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

[levy42088]

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is levy42088@gmail.com and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it  I do have my name, my email, and my phone number though, so please get back to me!

My ZIPZAP reference number is 64972062

[Droganan]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Order ID is 584694d4-b5a2-4436-8802-04dca56623c5

[URSAY]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

[URSAY]

This same issue happened to me on monday the 23rd of april!

I still haven't recieved my coins, yankee maybe you can help me, I made 2 deposits on monday, one in the AM, and when I saw that it wasn't going through, I made one later in the day.

The 2nd one was transferred without a problem, but in regards to the first, the transaction doesn't even show up on blockchain!

I did a cash deposit at duane reade to my bitcoin address.

The second problem is I do not have access to the email that I used. My email provider has been down for the past 2 days, but I did recieve an email saying the transaction went ok.

Please if you can get in touch with me, the email I can be contacted at is levy42088@gmail.com and we can try and figure it out!

Right now I am out $243.95 and no bitcoins or record on block chain to prove it  I do have my name, my email, and my phone number though, so please get back to me!

My ZIPZAP reference number is 64972062

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

[URSAY]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

[URSAY]

*** IMPORTANT ***

We are moving much closer to a better and improved support system.

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

The best way we can serve you is by having you complete our offical support request which providers us with all the proper information to solve your problems. This also prevents you from sharing sensitive information in a public setting, this will better protect your privacy.

Thanks everyone! 

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

[URSAY]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

[levy42088]

Hey ur say, yes I did place a ticket with bit instant / contact.

Like I said I can't access my email that had my confirmation info. But the email that should be with my order is krazyme@tormail.org
But since I can't log into it, please contact me at the email in my original post

[Droganan]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

[URSAY]

Hey ur say, yes I did place a ticket with bit instant / contact.

Like I said I can't access my email that had my confirmation info. But the email that should be with my order is krazyme@tormail.org
But since I can't log into it, please contact me at the email in my original post

I am not finding this email anywhere in our systems.  Do you have any other info that I can find your issue with in our systems?

[URSAY]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

I just tested the system with a similar support request as yours and I had no problem logging my test issue.  Please try again and be more specific about any problems you might be encountering.  Thanks.

[levy42088]

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. and the date I made the deposit on was April 23rd at 9:57 am

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

[Droganan]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

I just tested the system with a similar support request as yours and I had no problem logging my test issue.  Please try again and be more specific about any problems you might be encountering.  Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

[URSAY]

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. and the date I made the deposit on was April 23rd at 9:57 am

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.