Official Newbie BitInstant Support Thread (Active Customer Support)

[bitnoowb]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

[1714971969]

1714971969

[1714971969]

1714971969

[1714971969]

1714971969

[1714971969]

1714971969

[1714971969]

1714971969

[meridia612]

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved.  Let me know if you have any further questions.  Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.

[URSAY]

i have not recieved any response from level 2 customer suport nor from charlie ceo.

im still awating the 0.6 bitcoins i am owed.. + fee waiver and some added compensation for my losses and 11 days worth of my time.

i will not allow my self to be robed or ripped off.

i will not go away untill i have recieved my refund.

 i know you said only charle can help me now.. but he has not responsed.. and i feel it is accepetble to post here about my problem... perhaps you intended on attempting to hide me in a corner and ignnore me? and hope i go away?,... if so i assure you it wont work.

here is my order informatiion

my email: amazing0@att.net

my bitcoin address: 1LegDJSSFSMZcYbFvuabLcTB1s8yC5A8pe

quote ID:  38d38cad-8c20-496f-b7a3-b103bbcd120

Event ID: d2d9e99b-ea32-442b-9ce6-e18f4c9ea603

zipzap Account Number: 177574217

I had reached out about your issue asking if a particular amount would be suitable for a refund and I'm not sure I ever heard back from you.  My log shows no response.  However, I could be wrong.  Kindly respond to my inquiry.  I will send it again.  Thanks.

i dont believe i recieved any messege... i will check to see if if the send goes through

I could easily give you what I believe you are owed for your order and escalate direct to the refund queue.  However, because you would like to contest a delay of one of our third party transmitters I will need to escalate your issue to another cs rep.  Thanks for your patience and understanding.

[URSAY]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

I was able to see your support request in the queue.  Thanks for your patience as we look into your issue.

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

Any news?

[URSAY]

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved.  Let me know if you have any further questions.  Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.

  I was able to recover your order ID # with the zipzap acct. # you provided.  Please log your issue at bitinstant.com with as much info as possible.  Thanks.  Order ID # e4fdbfd2-7f14-4e87-b2ec-af598eac4844

[fearink]

Hey, when it asks for my account number/username for Bitstamp is that my 5 digit number?

I just want my fund quickly and not have any problems.

[newminer7950]

why until now no one has corrected an error in the execution of a order? I did not get the VIRSUREX code, even though the money had been withdrawn from the BITSTAMP account. Execute please faster.
I am wait 16 hours.
my order id is: f3234e0b-4666-45d3-a551-b2c99b7867fb
https://www.bitinstant.com/order_status/f3234e0b-4666-45d3-a551-b2c99b7867fb

Have you logged your issue via bitinstant.com/contact   ?

yes, i did this and resieve automatic email. but 26 hours past!!!
There is raise new record in orderstatus:
Fri Apr 26 07:18:31 2013   5cac8cc0-3c83-4193-bc3b-5cc619a4b3b9   Bitstamp coupon failed: {u'error': {u'code': [u'Invalid code.']}}

Does this mean that there was an attempt to return the money to me, but it ended in failure?
Please, return my money.
I wrote to support second time.

Please verify your email so I can confirm your issue was logged.  Thanks.

Now the status of the order has another line:
Fri Apr 26 21:45:53 2013   982b484b-3f81-4411-8d72-509df5633dac   Manual transfer created

I recieve email from Rachel. Hi wrote, that processed.
But the money for the Ballance bitstamp not been returned, and I have not received a letter with vouchX code!

Is the VouchX code an unacceptable solution?  How can I help you resolve the issue to your satisfaction?

VouchX code is an acceptable solution. I am waiting for it. Or you can return my money to my bitstamp account

[meridia612]

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.

I'm seeing that you received a response from support and your issue was marked resolved.  Let me know if you have any further questions.  Thanks.

My issue was not resolved at all. Like I said did not have the Order ID and had to look on my internet's search history to find it. However, I believe the Order ID I provided was not from the order I completed and was instead from the order I started but did not transfer funds into. In this case, I still have no idea what my Order ID number is and have no idea if it is recoverable. My ZipZap account number is: 117884338.

Please tell me there is a way to fix this/recover my order ID. It really does not seem fair that I should go through this stress and frustration simply because I am new to your website and have never used your service before.

  I was able to recover your order ID # with the zipzap acct. # you provided.  Please log your issue at bitinstant.com with as much info as possible.  Thanks.  Order ID # e4fdbfd2-7f14-4e87-b2ec-af598eac4844

Okay, I just sent a new quote with the order id. Thank you.

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

Any news?

any news?

[lifted1]

Attention URSAY,

  Hello Ursay. I'm wondering if you would mind looking into the status of my refund please. A request for a fee refund was submitted about 2 weeks ago, but I haven't heard anything since.

OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


Let me know if you need any more info. Thank you very much.

Where did you submit this request?

With you personally as you requested. I had had about $400 go missing for 2 weeks , which was eventually resolved. You then put in to have the fee for that transaction sent to a btc address I provided you here on this forum. Thanks

[Droganan]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

I just tested the system with a similar support request as yours and I had no problem logging my test issue.  Please try again and be more specific about any problems you might be encountering.  Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX.  If you unable to find this option then please add the instructions into the area which allows you to describe your issue.  Thanks.

Made a support thing. My email is rulishix@gmail.com

Rachel said order processed but where is my damn VouchX code? What the hell is wrong with you people?

I see you have an open support issue in our system.  We are working to resolve it.  Thanks for your patience.

Is there a chance of my order being done by the end of the day?

[scottnadlacy]

6 days ago I used Bitinstant to fund my mtxgox account. I sent $235 and my mtgox account is still not funded. This is not an exaggeration, it has literally been 6 days. I've been exchanging emails with Bitinstant and they see my deposit on their end and have acknowledged the problem is on their end yet they still will not fund my account with the money I sent.

After 6 days I now believe Bitinstant is just keeping my money. I consider what happened to simply be theft. I'm not sure exactly what I can do about it other than to post to different boards and try to cost Bitinstant enough money so they decide to either fund my mtgox account or give my money back to me.

As a business owner I take posting negative feedback about a company very seriously but I feel I've been left with no other choice. If Bitinstant funds my account or gives me my money back I will post a reply saying so. Until then I will try to spread the word that Bitinstant is a company that should be avoided.

[URSAY]

6 days ago I used Bitinstant to fund my mtxgox account. I sent $235 and my mtgox account is still not funded. This is not an exaggeration, it has literally been 6 days. I've been exchanging emails with Bitinstant and they see my deposit on their end and have acknowledged the problem is on their end yet they still will not fund my account with the money I sent.

After 6 days I now believe Bitinstant is just keeping my money. I consider what happened to simply be theft. I'm not sure exactly what I can do about it other than to post to different boards and try to cost Bitinstant enough money so they decide to either fund my mtgox account or give my money back to me.

As a business owner I take posting negative feedback about a company very seriously but I feel I've been left with no other choice. If Bitinstant funds my account or gives me my money back I will post a reply saying so. Until then I will try to spread the word that Bitinstant is a company that should be avoided.

Your support ticket is logged in our support system.  Please be patient as we get to your issue.  Thanks.

[lifted1]

6 days ago I used Bitinstant to fund my mtxgox account. I sent $235 and my mtgox account is still not funded. This is not an exaggeration, it has literally been 6 days. I've been exchanging emails with Bitinstant and they see my deposit on their end and have acknowledged the problem is on their end yet they still will not fund my account with the money I sent.

After 6 days I now believe Bitinstant is just keeping my money. I consider what happened to simply be theft. I'm not sure exactly what I can do about it other than to post to different boards and try to cost Bitinstant enough money so they decide to either fund my mtgox account or give my money back to me.

As a business owner I take posting negative feedback about a company very seriously but I feel I've been left with no other choice. If Bitinstant funds my account or gives me my money back I will post a reply saying so. Until then I will try to spread the word that Bitinstant is a company that should be avoided.

My friend, relax. I went 2 weeks but eventually got mine. If this is your first visit here, you came to the right place. Ursay has been here for weeks resolving issues just like yours. I thought I was being robbed at first too, then I happened to find this site and within a few days I had my money. Just be nice, patient, and courteous and you'll get your money.

[jasnlcas]

i am on the 4/8 support list and still have not received support.
i provided my email to you on 4/10 and still have not received an email.


please give me some update.
thanks.

[EviLMask]

Hey! I'm new to this forum and intend to buy some bitcoins.

How much time approximately does it take to receive the BTC through BitInstant?

[larry17]

This is Sparta!!

[tonny84]

Morning everyone!

[jasnlcas]

Morning everyone!

has any one who paid with dwolla received their bitcoin from bitinstant?