Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I could really use some help!

Order id: 0d9f3b98-9f17-4e2b-8baf-74f51666b984

Last Thursday, I exchanged a Bitstamp coupon for VouchX via bitinstant.  The transaction failed with "Serious Error Occurred."  My bistamp coupon was redeemed, but I never received an email with the VouchX code.  I immediately filed a ticket.  I heard back from a CS rep on Saturday night (about 36 hours later).

"Hi,

Processed. Sorry for the delay.

---
Sincerely,
Rachel

---
To rate this answer or view ticket history please follow the link:
http://bitinstant.ladesk.com/ticket_e"

I was ecstatic.  Then, I again never received a VouchX code (there was an alpha-numeric subject title that I thought might be one - even though in the past the VouchX code's I received were much longer - and I tried with no avail to redeem it).  I waited a few hours.  Then, I responded to the CS email and through the ladesk interface.  After getting no response again for a few hours I submitted a second ticket.  I tweeted out to @bitinstant help, where it was confirmed that my ticket was in the queue, and should be resolved soon.  That was 30 hours ago.

I really appreciate the service bitinsant provides, and have pumped like 10K through you guys in the last couple of weeks.  However, having this $1700 transaction outstanding for nearly 72 hours (after it was supposedly resolved once by CS) is starting to Wear me a little thin.  Notwithstanding the trivial amount of money I've lost in the market, I'm starting to be concerned that recovering this transaction is going to be an issue.  I try not to believe all the trash talk I see on forums, facebook, and twitter especially when I know most people are impatient assholes and use the internet to spout off ignorant claims about legitimate businesses.  I am trying to be reasonable.

I would really appreciate some assistance if any of you bitinstant guys are hanging around right now

Thanks!

PS New account here, email me where the transaction was supposed to be sent or hit me @NoCoinz if I don't respond immediately here.

I believe I've responded to you on Twitter and also explained that your support issue is opened and logged in our systems.  Please be patient.  Thanks.

Ursay,

Yeah you did, respond to me on twitter thank you.  I really don't mean to be impatient.  I appreciate you checking on it for me! I am overly concerned because I never had a problem with your service before, the amount involved, and because it fell through the CS cracks the first time.  I will try to wait patiently for a resolve!

I spend a lot of my time reassuring customers thru multiple channels on the same issue.  I'm sure you'd rather have me actually solving the issues, yes?  Patience is key.  Thanks. 

[booslove37]

Thank you!

[naalayimsandal]

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9<?

Have you logged your issue via bitinstant.com/contact  ?

Please include your email so I can verify that your issue is logged.  Thanks.

thanks. i loged the issue just now. my email is naalayimsandal@yahoo.com.

We are looking further into your issue and we hope to bring you a resolution soon.  Thanks for your patience.

any news?

Our system shows your issue as resolved.  Is this not the case?  Thanks.

nope, i did not see the money in gox yet. i even dbl-checked on the history tab incase i missed it, and nothing.

[URSAY]

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9<?

Have you logged your issue via bitinstant.com/contact  ?

Please include your email so I can verify that your issue is logged.  Thanks.

thanks. i loged the issue just now. my email is naalayimsandal@yahoo.com.

We are looking further into your issue and we hope to bring you a resolution soon.  Thanks for your patience.

any news?

Our system shows your issue as resolved.  Is this not the case?  Thanks.

nope, i did not see the money in gox yet. i even dbl-checked on the history tab incase i missed it, and nothing.

Your issue has been reopened.  Thanks for your patience.

[lifted1]

Ursay,
  My refund has been issued. Thank you for your help.

[Barry Hines]

 ???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

[Mr. Kirke]

Good morning, URSAY, good luck today!

[Gareth Nelson]

???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

Hi Barry - did you have an order with us? If so please file a support ticket at https://www.bitinstant.com/contact

We've been making quite a lot of changes recently to improve our service and the order delays have been dropping as a result.

[bitnoowb]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

I was able to see your support request in the queue.  Thanks for your patience as we look into your issue.

Hello Ursay,

You've sent me an email claiming that the bitstamp code was invalid. However Bitstamp has confirmed that the code was indeed redeemed by Bitinstant. It looks like this happened before with another customer of yours as you can read in this thread: https://bitcointalk.org/index.php?topic=149906.msg1592756#msg1592756

Can you please refund my money. It's not so fun anymore 72 hours later.

Please log your issue thru our main support channel...

bitinstant.com/contact

Thanks.

Hi Ursay,

The issue IS LOGGED trough the main support channel. My question to you is why do I have to wait 5 days for something that is supposed to be INSTANT!!! I can understand sometimes some systems can be overwhelmed and an error can occur but it's been 5 DAYS!!!

Just to be clear, I already consider the money LOST, because I feel you guys are SCAMMING me! But just so you understand you, Charlie, Gareth, Rachel or whoever is calling the shots will pay me back my $611.30! I don't care if it will cost me $10,000 (and I have the feeling that we are heading that direction) but for me it's the principle that counts!

What are you guys doing? Seriously within a year when you look up the name Charlie or Gareth it will be associated with scams and fraud! Do you understand the consequences of that! It means no one will take you serious for the rest of your lives! It's not like you are some anonymous kids running this from an attic!

So what you do now. You look at my case. There is a TIME STAMP there. You log into your Bitstamp account. You will see that at the exact same time a Bitstamp voucher was redeemed by you. You pay me back the same amount. You are done! You continue with the next case.

Don't tell me to be patient, 5 days is patient is enough!  

[URSAY]

Good morning, URSAY, good luck today!

Thanks!  Good day to you as well! 

[URSAY]

???Hello noobs.  This is very disturbing posts....have any of you got it resolved yet?  I have an accnt# with Mt. Gox as well...but never tried it with BitInstant/CVS Pharmacy.  So there ain't no refund # to reach at CVS Pharmacy?  Is this all because of human error by giving the wrong wallet address?   There's got to be a safer way than this...

I'm not sure I understand what you are asking here.  Can you rephrase the question?  Thanks.

[URSAY]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

I was able to see your support request in the queue.  Thanks for your patience as we look into your issue.

Hello Ursay,

You've sent me an email claiming that the bitstamp code was invalid. However Bitstamp has confirmed that the code was indeed redeemed by Bitinstant. It looks like this happened before with another customer of yours as you can read in this thread: https://bitcointalk.org/index.php?topic=149906.msg1592756#msg1592756

Can you please refund my money. It's not so fun anymore 72 hours later.

Please log your issue thru our main support channel...

bitinstant.com/contact

Thanks.

Hi Ursay,

The issue IS LOGGED trough the main support channel. My question to you is why do I have to wait 5 days for something that is supposed to be INSTANT!!! I can understand sometimes some systems can be overwhelmed and an error can occur but it's been 5 DAYS!!!

Just to be clear, I already consider the money LOST, because I feel you guys are SCAMMING me! But just so you understand you, Charlie, Gareth, Rachel or whoever is calling the shots will pay me back my $611.30! I don't care if it will cost me $10,000 (and I have the feeling that we are heading that direction) but for me it's the principle that counts!

What are you guys doing? Seriously within a year when you look up the name Charlie or Gareth it will be associated with scams and fraud! Do you understand the consequences of that! It means no one will take you serious for the rest of your lives! It's not like you are some anonymous kids running this from an attic!

So what you do now. You look at my case. There is a TIME STAMP there. You log into your Bitstamp account. You will see that at the exact same time a Bitstamp voucher was redeemed by you. You pay me back the same amount. You are done! You continue with the next case.

Don't tell me to be patient, 5 days is patient is enough!  

Hello,

We've emailed you and I am responding here as well...

We are waiting on your response.

We need your BitStamp acct. ID #

Thanks.

[bitnoowb]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

I was able to see your support request in the queue.  Thanks for your patience as we look into your issue.

Hello Ursay,

You've sent me an email claiming that the bitstamp code was invalid. However Bitstamp has confirmed that the code was indeed redeemed by Bitinstant. It looks like this happened before with another customer of yours as you can read in this thread: https://bitcointalk.org/index.php?topic=149906.msg1592756#msg1592756

Can you please refund my money. It's not so fun anymore 72 hours later.

Please log your issue thru our main support channel...

bitinstant.com/contact

Thanks.

Hi Ursay,

The issue IS LOGGED trough the main support channel. My question to you is why do I have to wait 5 days for something that is supposed to be INSTANT!!! I can understand sometimes some systems can be overwhelmed and an error can occur but it's been 5 DAYS!!!

Just to be clear, I already consider the money LOST, because I feel you guys are SCAMMING me! But just so you understand you, Charlie, Gareth, Rachel or whoever is calling the shots will pay me back my $611.30! I don't care if it will cost me $10,000 (and I have the feeling that we are heading that direction) but for me it's the principle that counts!

What are you guys doing? Seriously within a year when you look up the name Charlie or Gareth it will be associated with scams and fraud! Do you understand the consequences of that! It means no one will take you serious for the rest of your lives! It's not like you are some anonymous kids running this from an attic!

So what you do now. You look at my case. There is a TIME STAMP there. You log into your Bitstamp account. You will see that at the exact same time a Bitstamp voucher was redeemed by you. You pay me back the same amount. You are done! You continue with the next case.

Don't tell me to be patient, 5 days is patient is enough!  

Hello,

We've emailed you and I am responding here as well...

We are waiting on your response.

We need your BitStamp acct. ID #

Thanks.

Hi Ursay,

The full amount has indeed be refunded! Case closed! But before I leave here is the email that I sent to support. PLEASE READ IT CAREFULLY!!!

I'm glad this whole Bitinstant ordeal is over but it has cost me way to much time and money. For now I will not use your service anymore. In one year if you guys are still around and there are plenty of good reviews I might consider it.

I do want to give some tips:

1. Automate everything. If there are no reserves stop offering the service until there are plenty of reserves. In business it's better to honestly say to someone that you can't offer them a service at the moment instead of offering them a lousy service. In that case, like me, you've lost a client forever.

2. Use Desk.com and link all your support channels. Every request becomes a case and prioritize them. When it's real busy you can add temporary flex workers making your support scalable!

I believe your intentions are good but I also think you fail to realize that what you are doing is very close to actually stealing/scamming. You don't want that and you need to get your act together fast. Money business is a dangerous business and there are plenty of wackos around. Imagine this scenario. Someone wants to do a fast exchange and the money gets stuck in your system. In the 3/5/10 days it takes to get their money back they loose $50,000 in potential profit. When this happens people can develop a personal grudge. If you look at your forums it's evident that people are getting angry.

Keep in mind that people don't see Bitinstant as they would e.g. Bank of America. They see Bitinstant as Charlie, Gareth and Rachel. If they feel that they are being robbed they feel like they are being robbed by you guys.

Again, out of courtesy because I truly feel your intentions are good, have a business meeting ASAP. Redesign support and take money transactions very serious. People will be disappointed as with any business sometimes, but make sure they don't feel robbed. ESPECIALLY in this business!

Best Regards

[URSAY]

Hello Ursay,

Can you look into order ID:     2c46d017-b915-4c0d-96e2-7d11ffe83e12

$611.30 sent with Bitstamp code, 24+ hours later nothing received!

At this moment you guys are taking the Instant out of Bit  

Anyways some communication would be nice. You can refund in VouchX, Bitstamp, BTC-E and deduct your transaction fees!

Regards

(Support request has been submitted 24+ hours ago)

I was able to see your support request in the queue.  Thanks for your patience as we look into your issue.

Hello Ursay,

You've sent me an email claiming that the bitstamp code was invalid. However Bitstamp has confirmed that the code was indeed redeemed by Bitinstant. It looks like this happened before with another customer of yours as you can read in this thread: https://bitcointalk.org/index.php?topic=149906.msg1592756#msg1592756

Can you please refund my money. It's not so fun anymore 72 hours later.

Please log your issue thru our main support channel...

bitinstant.com/contact

Thanks.

Hi Ursay,

The issue IS LOGGED trough the main support channel. My question to you is why do I have to wait 5 days for something that is supposed to be INSTANT!!! I can understand sometimes some systems can be overwhelmed and an error can occur but it's been 5 DAYS!!!

Just to be clear, I already consider the money LOST, because I feel you guys are SCAMMING me! But just so you understand you, Charlie, Gareth, Rachel or whoever is calling the shots will pay me back my $611.30! I don't care if it will cost me $10,000 (and I have the feeling that we are heading that direction) but for me it's the principle that counts!

What are you guys doing? Seriously within a year when you look up the name Charlie or Gareth it will be associated with scams and fraud! Do you understand the consequences of that! It means no one will take you serious for the rest of your lives! It's not like you are some anonymous kids running this from an attic!

So what you do now. You look at my case. There is a TIME STAMP there. You log into your Bitstamp account. You will see that at the exact same time a Bitstamp voucher was redeemed by you. You pay me back the same amount. You are done! You continue with the next case.

Don't tell me to be patient, 5 days is patient is enough!  

Hello,

We've emailed you and I am responding here as well...

We are waiting on your response.

We need your BitStamp acct. ID #

Thanks.

Hi Ursay,

The full amount has indeed be refunded! Case closed! But before I leave here is the email that I sent to support. PLEASE READ IT CAREFULLY!!!

I'm glad this whole Bitinstant ordeal is over but it has cost me way to much time and money. For now I will not use your service anymore. In one year if you guys are still around and there are plenty of good reviews I might consider it.

I do want to give some tips:

1. Automate everything. If there are no reserves stop offering the service until there are plenty of reserves. In business it's better to honestly say to someone that you can't offer them a service at the moment instead of offering them a lousy service. In that case, like me, you've lost a client forever.

2. Use Desk.com and link all your support channels. Every request becomes a case and prioritize them. When it's real busy you can add temporary flex workers making your support scalable!

I believe your intentions are good but I also think you fail to realize that what you are doing is very close to actually stealing/scamming. You don't want that and you need to get your act together fast. Money business is a dangerous business and there are plenty of wackos around. Imagine this scenario. Someone wants to do a fast exchange and the money gets stuck in your system. In the 3/5/10 days it takes to get their money back they loose $50,000 in potential profit. When this happens people can develop a personal grudge. If you look at your forums it's evident that people are getting angry.

Keep in mind that people don't see Bitinstant as they would e.g. Bank of America. They see Bitinstant as Charlie, Gareth and Rachel. If they feel that they are being robbed they feel like they are being robbed by you guys.

Again, out of courtesy because I truly feel your intentions are good, have a business meeting ASAP. Redesign support and take money transactions very serious. People will be disappointed as with any business sometimes, but make sure they don't feel robbed. ESPECIALLY in this business!

Best Regards

Thanks for your feedback.  We are aware of the issues and we are always improving our systems to meet demand.  We are not stealing or scamming which I think you would understand as we just resolved your issue.  Again, sorry for any delay and I hope you will consider BitInstant in the future. 

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

Any news?

any news?

I see your issue in the queue.  Please be patient as we work to get to your issue.  Thanks.

still waiting.. pretty much hopeless now

[Gareth Nelson]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

Any news?

any news?

I see your issue in the queue.  Please be patient as we work to get to your issue.  Thanks.

still waiting.. pretty much hopeless now

I've just left a message for Ira at coinapult, he's not online right now but I will chase this up with him as soon as he gets on.

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

Any news?

any news?

I see your issue in the queue.  Please be patient as we work to get to your issue.  Thanks.

still waiting.. pretty much hopeless now

I've just left a message for Ira at coinapult, he's not online right now but I will chase this up with him as soon as he gets on.

OK great.  And I think you've sent him my pin number already

[naalayimsandal]

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9<?

Have you logged your issue via bitinstant.com/contact  ?

Please include your email so I can verify that your issue is logged.  Thanks.

thanks. i loged the issue just now. my email is naalayimsandal@yahoo.com.

We are looking further into your issue and we hope to bring you a resolution soon.  Thanks for your patience.

any news?

Our system shows your issue as resolved.  Is this not the case?  Thanks.

nope, i did not see the money in gox yet. i even dbl-checked on the history tab incase i missed it, and nothing.

Your issue has been reopened.  Thanks for your patience.

Update- my bad. no issue here. money was deposit in gox.

[Gareth Nelson]

Just a polite note to anyone having issues with dwolla, if you can't complete an order you may need to verify your dwolla account:
https://www.dwolla.com/fundingsources?a=verify

After verifying please retry any payment, and be assured that funds are not removed from your dwolla account should you see the error message.

[Angry_Scotsman]

I opened a support ticket nearly 2 weeks ago after attempting to purchase a VouchX code.  The withdrawal from my Dwolla account happened immediately, but I never received my code.  I was going to purchase Litecoins when they were around $2, and now that opportunity is shot.  I have sent emails to cs@bitinstant.com, but the liveagent software seems to be all they respond to.  Even that has gone unanswered for 4 days.

Edit:  This is order number 01752572-81b3-4763-a991-7f6c6bcf7d31