Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

I just tested the system with a similar support request as yours and I had no problem logging my test issue.  Please try again and be more specific about any problems you might be encountering.  Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX.  If you unable to find this option then please add the instructions into the area which allows you to describe your issue.  Thanks.

[1715109418]

1715109418

[1715109418]

1715109418

[1715109418]

1715109418

[levy42088]

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. and the date I made the deposit on was April 23rd at 9:57 am

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

Ok ursay, i just logged my issue again at bitinstant.com/support. I hope you can solve this issue.

[URSAY]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Is this new issue in any way related to your old resolved issue?

[URSAY]

The name with the purchase is mar ley, my phone number is 7189960132 and my reference number is 64972062. That's all the info I have with my reciept. All the order number and everything is in the email that I cannot access. and the date I made the deposit on was April 23rd at 9:57 am

If you have an issue it must first be logged at bitinstant.com/contact

Then, if you would like to talk further with me about your issue, please provide your email so I can verify that your issue was logged.

Ok ursay, i just logged my issue again at bitinstant.com/support. I hope you can solve this issue.

Please verify your email so I can attempt to look at your issue.  Thanks.

[newminer7950]

why until now no one has corrected an error in the execution of a order? I did not get the VIRSUREX code, even though the money had been withdrawn from the BITSTAMP account. Execute please faster.
I am wait 16 hours.
my order id is: f3234e0b-4666-45d3-a551-b2c99b7867fb
https://www.bitinstant.com/order_status/f3234e0b-4666-45d3-a551-b2c99b7867fb

Have you logged your issue via bitinstant.com/contact   ?

yes, i did this and resieve automatic email. but 26 hours past!!!
There is raise new record in orderstatus:
Fri Apr 26 07:18:31 2013   5cac8cc0-3c83-4193-bc3b-5cc619a4b3b9   Bitstamp coupon failed: {u'error': {u'code': [u'Invalid code.']}}

Does this mean that there was an attempt to return the money to me, but it ended in failure?
Please, return my money.
I wrote to support second time.

[URSAY]

why until now no one has corrected an error in the execution of a order? I did not get the VIRSUREX code, even though the money had been withdrawn from the BITSTAMP account. Execute please faster.
I am wait 16 hours.
my order id is: f3234e0b-4666-45d3-a551-b2c99b7867fb
https://www.bitinstant.com/order_status/f3234e0b-4666-45d3-a551-b2c99b7867fb

Have you logged your issue via bitinstant.com/contact   ?

yes, i did this and resieve automatic email. but 26 hours past!!!
There is raise new record in orderstatus:
Fri Apr 26 07:18:31 2013   5cac8cc0-3c83-4193-bc3b-5cc619a4b3b9   Bitstamp coupon failed: {u'error': {u'code': [u'Invalid code.']}}

Does this mean that there was an attempt to return the money to me, but it ended in failure?
Please, return my money.
I wrote to support second time.

Please verify your email so I can confirm your issue was logged.  Thanks.

[levy42088]

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

[URSAY]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Did you log your issue with a specific order ID?  Can you give me that specific order ID that you used when logging your ticket?  Thanks.

[Droganan]

My order did not go through. I did CVS to VouchX
ZipZap # 670270875

There is no way to make a support request for this order since I did not receive any email with any further information AND VouchX is not available to choose from on the website. How strange is that!

Have you logged your issue via bitinstant.com/contact   ?

Please provide your email address so I can verify your issue has been logged.

Thanks.

I just said I can't log it because there is no VouchX option! Do you read these responses at all? My email is rulishix@gmail.com

I just tested the system with a similar support request as yours and I had no problem logging my test issue.  Please try again and be more specific about any problems you might be encountering.  Thanks.

I am STILL unable to create a CASH to VOUCHX support request as the option for VOUCHX is NOT there as previously stated. I have included an image to show you what I am talking about.

My ORDER ID is 584694d4-b5a2-4436-8802-04dca56623c5

It says Serious Error Occurred when I check the status of it on BitInstant.com please email or PM me my VouchX code. Much appreciated!

I am at bitinstant.com/contact right now and I see options for VOUCHX.  If you unable to find this option then please add the instructions into the area which allows you to describe your issue.  Thanks.

Made a support thing. My email is rulishix@gmail.com

[naalayimsandal]

h1 there,
can support look at 44bc4f64-f8a3-4078-ad18-9743fe4f0dd9<?

Have you logged your issue via bitinstant.com/contact  ?

Please include your email so I can verify that your issue is logged.  Thanks.

thanks. i loged the issue just now. my email is naalayimsandal@yahoo.com.

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Is this new issue in any way related to your old resolved issue?

Both issues were related to delays... but from two completly different orders...

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Did you log your issue with a specific order ID?  Can you give me that specific order ID that you used when logging your ticket?  Thanks.

I didnt log using ORDER ID because I never received any ORDER ID... I logged using QUOTE ID because this one I've been informed and the QUOTE ID is 9698af33-d8ff-4190-91f5-b69c455d0078 which was already informed

[rafa10]

Hellow, Can you please give a manual push for my order? It's already confirmed by ZipZap.. Thks!!

Zizap Account Number: 322137704
Zipzap order #: 62396079-0352-473d-b502-75acc156f706

Bitinstant:
Quote ID: 9698af33-d8ff-4190-91f5-b69c455d0078
Event ID: bf0be60a-16ef-41c7-9b60-64ac7ed03118

Have you logged your issue via bitinstant.com/contact   ?

Can you provide an email so I can verify this?

Thanks.

yeah just logged the issue now..

raphaelmal@gmail.com

regards

I'm only seeing an issue logged by you 10 days ago which was resolved.  Are you sure your issue was just logged?

Pretty sure... I even received a confirmation mail by no-reply@wufoo.com at 16:26 UTC

I even tried to log another issue and it gave the error: This field requires a unique entry and this value was already submitted.

So it must be in your system

Did you log your issue with a specific order ID?  Can you give me that specific order ID that you used when logging your ticket?  Thanks.

I didnt log using ORDER ID because I never received any ORDER ID... I logged using QUOTE ID because this one I've been informed and the QUOTE ID is 9698af33-d8ff-4190-91f5-b69c455d0078 which was already informed

Thanks now the money is there!

[briang35]

Please help me.  I just deposited all my money to wal-mart doing a moneygram to my bitinstant email and I sent it to the wrong email...  The email I meant to send it to was just made today, and instead of it having .com (domain) at the end like most emails, it has .fr  (france) and I wasn't aware of that.  So I sent it to a non-existant .com email instead of my .fr email.  

I sent a message via the contact us tab on the bitinstant website, but I am worried of how long a response will take, and I really need to get this solved TODAY.  Please and a future thanks

Please be aware that input errors in your order can delay your order.  Please be patient while our customer support team corrects your order and sends it back thru the system.

You are in the support queue as long as you've logged your issue at bitinstant.com/contact

Thanks for your patience.

I appreciated the quick response yesterday, but nothing is happening with my order.  The only email I recieved from you guys is the email confirming my issue.  All that needs to be done is to send my bitcoins to the correct email, it shouldn't take this long.  My event ID is 2b5f7982-dce9-4e61-a664-60d18225c286 but I can't see my order ID on the page just my event and quote ID.
Please get these bitcoins to me in a few hours.  

Have you logged your issue thru our main support channel?  bitinstant.com/contact

This puts you directly into our support queue where our support team is able to work on your issue and try to provide you with a solution!  

What's your zipzap acct. #?

Yes I sent it directly 24 hours ago.  I just tried sending a new one but it wouldn't let me cause I sent it yesterday and it's the same order id.
I don't know if I have a zipzap account number but the refereance/refereal number is 948986614

Do you have any other info about your order?

What else do you need? here quote id: a79d33db-ab3f-4d78-979f-16a34e960d56
Event id 2b5f7982-dce9-4e61-a664-60d18225c286
email coltsfan533333@yahoo.FR

This issue would best be served thru bitinstant.com/contact

Our support times should be greatly improved at this point.  Thanks for your patience.

Well I just tried sending another complaint or w/e but it wouldn't let me because I sent one Two days ago..

The system will not allow you to log a duplicate issue as there is no need.  If you've already logged your issue once then our support team is working on finding you a resolution.  Thanks for your patience.

Okay so yes they just responded to my message but they didn't see the problem.  They still sent it to the wrong (.com) email.  it is supposed to be sent to the right (.FR) email   and now I can't submit another problem

Any news? still haven't received the coins.  Remember the only thing I need done is to have the bitcoins sent to my correct email, not the non-existing one I accidentally sent them to.  It's been a 3-4 days

hello?

If you've logged your issue with bitinstant.com/contact then they are still working on a solution.  Please be patient.

I haven't re logged it you said you have for me

The system will not let you re-log an issue.  If your issue has been logged once then you are in the queue.  Trying to log dupe support tickets will only increase your wait time.  Thanks.

We have been over this already.  Contact support responded and "resolved" my issue already but they didn't actually resolve it.  The bitcoins were sent to the wrong email - What I've said numerous times

I believe I had sent an email to this "wrong" address and I received no bounce back.  If it is indeed a valid email address then you may have sent your coins to another party so there wouldn't be much we can do.  Have you tried contacting the person at this "wrong" email?

The email doesn't exist.  The only difference between that email and and mine is the domaine name.  .com is the wrong and non existing email and .FR is mine, the one that I meant to send the coins to

If this is not a valid email address then why am I receiving no bounce back response?  I realize that it may not be your address and you want your order to go to another address but if you input the wrong address and it is a working email address then there is not much I can do to help.  Once again, have you tried contacting the person at this "wrong address"?

There is a bounce back when I email it.  I have even called Yahoo and they said the email doesn't exist.  Therefore coltsfan533333@yahoo.fr is the only possible email that the bitcoins were meant to send to.

Sorry, we were unable to deliver your message to the following address.

<coltsfan533333@yahoo.com>:
Remote host said: 554 delivery error: dd This user doesn't have a yahoo.com account (coltsfan533333@yahoo.com) [-5] - mta1557.mail.bf1.yahoo.com [BODY]

--- Below this line is a copy of the message.

Received: from [77.238.189.48] by nm12.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [212.82.98.105] by tm1.bullet.mail.ird.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
Received: from [127.0.0.1] by omp1042.mail.ir2.yahoo.com with NNFMP; 22 Apr 2013 21:27:40 -0000
X-Yahoo-Newman-Property: ymail-3
X-Yahoo-Newman-Id: 186006.73187.bm@omp1042.mail.ir2.yahoo.com
Received: (qmail 31928 invoked by uid 60001); 22 Apr 2013 21:27:40 -0000
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.fr; s=s1024; t=1366666060; bh=5wrVZkAl1AzSoLCRfDzXwNrIrrdYCal3MoV6XxkfALg=; h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type; b=ljl2l30G9GdB/318fN60tVmTmTJxxr7wGl+QrUpZCdGcM83HHKnXRpKcFCFf/TonAnlEqB7QYfp1TFkqwL37go7dm1ev66b144yG3UDpa+7VDrpDn6AY5VftfxmofG6sPg1KAEyv3NVI8DFYWi6fTjAXxvo1Mk6tVd5c74GLgEA=
DomainKey-Signature:a=rsa-sha1; q=dns; c=nofws;
  s=s1024; d=yahoo.fr;
  h=X-YMail-OSG:Received:X-Rocket-MIMEInfo:X-Mailer:Message-ID:Date:From:Reply-To:Subject:To:MIME-Version:Content-Type;
 

Indeed.  On my second attempt I received a bounce back.  I will see what I can do to get this order processed.  Thanks for your patience.

How much longer am I going to have to wait?

We are working on the issue in which you input the incorrect info on your order.  Thanks for your patience.

well since y'all have my money and haven't lost any coins, can't you just sent what I'm owed real quick?  It just doesn't seem like a complex problem to me.  It should not take this long

The complexity of our systems is much greater then a simple person to person transaction.  Thanks for your understanding.

I still haven't gotten them.  It's been eight days

Wow, what a quote pyramid

Brian - please check your emails, I sent an email to both yahoo.com and .fr, the yahoo.com address failed but it seems like the .fr address worked - I asked for the PIN to be confirmed so if this is in fact a stranger your funds are still secure.
Please check your emails and respond.

Yay some good news! You're the best.  Just responded to your email with the first and last digits of my pin.  Thanks!

[levy42088]

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Any word about my issue ursay?

[URSAY]

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Any word about my issue ursay?

Unfortunately we are having some issues with the old customer support software so it is difficult for me to look up issues by email.  The good news is that we should be migrated completely to a much better solution sometime next week.  For now, can you provide me with an order ID #?  Thanks.

[levy42088]

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Any word about my issue ursay?

Unfortunately we are having some issues with the old customer support software so it is difficult for me to look up issues by email.  The good news is that we should be migrated completely to a much better solution sometime next week.  For now, can you provide me with an order ID #?  Thanks.

ursay i really cant.. once i can i will but tormail which is my email provider is down and that is where my confirmation email is ughh

[URSAY]

my email is krazyme@tormail.org
I said i can't access my mailbox right now so any further emails please send to levy42088@gmail.com

Also I dont have the confirmation email... so I can't give you the order or event ID. I don't know what happened but something attacked the tormail site and threw it out of wack..

Any word about my issue ursay?

Unfortunately we are having some issues with the old customer support software so it is difficult for me to look up issues by email.  The good news is that we should be migrated completely to a much better solution sometime next week.  For now, can you provide me with an order ID #?  Thanks.

ursay i really cant.. once i can i will but tormail which is my email provider is down and that is where my confirmation email is ughh

Currently I am unable to look up your order without any info like an order ID #, quote ID #, event ID #, or zipzap acct. #.  If you are unable to get this information then we will possibly will be able to find your issue this weekend or early next week.  Thanks.

[Droganan]

I have placed many large transactions since the last failed transaction successfully until my latest one failed. What insurance or reassurance can you give me or your other BitInstant customers that transactions in the future will not fail or get the serious error has occured message? I really want to use BitInstant tomorrow but I am skeptical because I am afraid the order might fail and I might have to wait again like I am doing now!

[meridia612]

Hello, I have absolutely no idea what to do, I've never used BitInstant before and It's been almost 2 days since I made my successful ZipZap payment and I don't have my money.

I don't have my order ID number or anything, I never received an email from BitInstant with anything I have no clue how to even begin this process. I have all my information from my MoneyGram payment but absolutely nothing else. What do I do??

First you should log your issue at bitinstant.com/contact

After that, if you are unable to wait for a resolution, then you can give me some order info and I can also try to help.  zipzap acct. #?

Okay I just used my internet search history and it looks like this is my order/event ID:

Order ID    09ba09b6-2dbf-4df0-9cee-f0dac838e383
Event ID   9e4acbb5-a44f-4d1b-9af7-597e8d5803cd

I hope this is correct. I began two different payments since it was the first time I'd used this service, but I did only pay for one so I hope this is the right order. Thank you.

So have you logged your issue with bitinstant.com/contact   ?

Yes, I just submitted my quote. I don't know what the Destination Account number is, however.