Official Newbie BitInstant Support Thread (Active Customer Support)

[ardana123]

I have logged my issues at support.bitinstant.com multiple times, several days ago, and have received no help, no response.  Transaction ID's are e317118b-8a5c-409d-841c-9d6099cf163e and 48db6513-cbb5-4d4a-b946-5afe813353b6.  Can somebody please help, or at least let me know how long I might have to wait before you can help??

Thanks.

be prepared to wait another 2 weeks since i had to wait like 3 weeks for my refund from these guys

[mason1515]

I purchased BC from Bitinstant yesterday morning.... I used Moneygram and have a syncronized on line wallet (Multibit) with a wallet address that I verified 3 times before requesting so I know that it's correct..  You sent me an email saying you have been paid however my transaction failed and has not been processed... no reason... and still no BC.. Fortunately I ordered a small amount, as I have read previous bad reviews about Bitinstant. I completely understand as to acceptable delays.... I don't like to be left hanging... I am hoping someone here can address my issues and help me complete this transaction restoring my faith back in Bitinstant:)... I will be happy to provide any further information needed should someone at least reply to this post...  Thanks:)

A Great Day to All !

Please log your issue at support.bitinstant.com so we can help you further.  Thanks.

Hello URSAY my name is Johnny Mason. I made an order 06/18/2013 using zipzap and paid. I am still waiting to receive my bitcoins. Here are the details of the transfer still pending:

Transaction Details
Fee   $13.96   Origin   Local Cash Deposit (700k Locations)
Amt Paid   $350.00   Origin Acct #   N/A
Amt Recieved   $336.04   Destination   Bitcoin Wallet Address
        Destination Acct #   14bYX8JufsG3h1ptxDgQ9DHp4nu3h9zmnp


Event Log
Date   Event Type   Event ID
06/19/13 07:32   New Order   70c8c448-0896-4c08-a86d-f9c952d2e36a
06/19/13 07:32   ZipZap Payment Received   e4e166ee-06d0-4c65-9428-805b5e1a125b

zipzap account # is 450717376

Please see into this and send my BTC asap.

Thanks for your help.
Johnny Mason

[mason1515]

Hello URSAY my name is Johnny Mason. I made an order 06/18/2013 using zipzap and paid. I am still waiting to receive my bitcoins. Here are the details of the transfer still pending:

Transaction Details
Fee   $13.96   Origin   Local Cash Deposit (700k Locations)
Amt Paid   $350.00   Origin Acct #   N/A
Amt Recieved   $336.04   Destination   Bitcoin Wallet Address
        Destination Acct #   14bYX8JufsG3h1ptxDgQ9DHp4nu3h9zmnp


Event Log
Date   Event Type   Event ID
06/19/13 07:32   New Order   70c8c448-0896-4c08-a86d-f9c952d2e36a
06/19/13 07:32   ZipZap Payment Received   e4e166ee-06d0-4c65-9428-805b5e1a125b

zipzap account # is 450717376

Please see into this and send my BTC asap.

Thanks for your help.
Johnny Mason

[Nuro77]

mason1515,

http://blockchain.info/address/14bYX8JufsG3h1ptxDgQ9DHp4nu3h9zmnp

Looks like 2.93 BTC went through to your wallet address a few hours ago.

It's too bad that BitInstant is charging the MtGox price right now considering it's completely artificial (MtGox closed USD withdrawals, so everyone is using their USD to buy BTC over there to transfer it out). The other EXs have more valids (market driven) prices.

I'm sure Charlie is laughing all the way to the bank right now. Quote from MtGox, buy on BTC-e. Instant $6 dollar profit per BTC.

[legitnick]

Advice to all newbies on bitinstant, use with caution. Many, many reports of missing money and bitcoins with them.

[Nuro77]

Advice to all newbies on bitinstant, use with caution. Many, many reports of missing money and bitcoins with them.

Did one TX to address today. Went through ok. Still waiting for confirmations though. I hope they paid the TX fee so it does not sit for weeks.

[vendigry1]

Any help here please...

From BitInstant:

This email is to notify you that we have received your payment at Jun 18 2013 21:07:49

Transaction ID: a966ae74-5aa6-4140-9e8b-e52b4c519797

Zip Zap confirmed as well:
Amount to Pay: $103.95
Account Number: 957698525

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

BUT the bitcoins were never deposited into my wallet on blockchain.info


1KgBCfTo1Mw14p5hW982ENJTcvSmA3bQDf

Here are the transaction details:
Merchant order ID
8a407a8e-f505-42ae-95c0-6d75266863fd
Customer account ID
957 698 525
Payment code
56418769
Status
Paid
Amount
100.00 USD
Final full order amount
103.95 USD

Please respond as soon as possible it has been over 12 hrs and support team via email has done nothing..

[Sunyata]

Hey Ursay,

I'm still waiting for an e-mail, any estimate on when that's going to happen. I kind of needed the bitcoins by yesterday thus why I used bitinstant.

[Obama]

IS THIS SITE LEGIT?

[Meskito]

IS THIS SITE LEGIT?

It's legit, but it certainly advertises more than it delivers. And the customer service is just abhorrent. I'd advise to stay away.

[b4m125]

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

[URSAY]

I have logged my issues at support.bitinstant.com multiple times, several days ago, and have received no help, no response.  Transaction ID's are e317118b-8a5c-409d-841c-9d6099cf163e and 48db6513-cbb5-4d4a-b946-5afe813353b6.  Can somebody please help, or at least let me know how long I might have to wait before you can help??

Thanks.

We're working to get to your issue.  Sorry for any delay.

[PuertoLibre]

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

I have the same problem. @ BitInstant Cancel my order and send me back my coins.

I do not want you to process my order after 9 days (I stopped counting) of waiting.

Send me my BTC back into my wallet. What went in comes back out. I am starting my own Mini-Exchange using Local Bitcoins (with escrow.)

I am still getting a hang of the system but if anyone is interested in buying bitcoins:

https://localbitcoins.com/ad/19710/

[URSAY]

This morning I tried to create a Local Cash Deposit transaction as a guest on the website and it gave me a message that there was a problem with one of BitInstant's partners and to try again later.

I just tried to create a New Transaction (only the second time today) as a guest and upon submitting my personal information received an error message stating that I have exceeded my daily limit? I haven't made any transactions in the past 48 hours so I don't know why the system would think otherwise...

My question to BitInstant Support: Is it possible to have the limit reset today so I can actually create an order?

We realize that some users are seeing these types of issues and we're working on fixes.

[URSAY]

So no more BitStamp support since the redesign?
I don't see it listed even in the fee list.

On the other hand it is mentioned in the FAQ.

But on https://www.bitinstant.com/ under "Transfer Funds" it is not listed as source neither  as destination.

Will it be back?

We're working on bringing back lots of functionality to the new beta website and doing our best to resolve any outstanding issues.  Unfortunately I can't give out realistic ETA on BitStamp's return.  Sorry.

[URSAY]

I purchased BC from Bitinstant yesterday morning.... I used Moneygram and have a syncronized on line wallet (Multibit) with a wallet address that I verified 3 times before requesting so I know that it's correct..  You sent me an email saying you have been paid however my transaction failed and has not been processed... no reason... and still no BC.. Fortunately I ordered a small amount, as I have read previous bad reviews about Bitinstant. I completely understand as to acceptable delays.... I don't like to be left hanging... I am hoping someone here can address my issues and help me complete this transaction restoring my faith back in Bitinstant:)... I will be happy to provide any further information needed should someone at least reply to this post...  Thanks:)

A Great Day to All !

Please log your issue at support.bitinstant.com so we can help you further.  Thanks.

Hello URSAY my name is Johnny Mason. I made an order 06/18/2013 using zipzap and paid. I am still waiting to receive my bitcoins. Here are the details of the transfer still pending:

Transaction Details
Fee   $13.96   Origin   Local Cash Deposit (700k Locations)
Amt Paid   $350.00   Origin Acct #   N/A
Amt Recieved   $336.04   Destination   Bitcoin Wallet Address
        Destination Acct #   14bYX8JufsG3h1ptxDgQ9DHp4nu3h9zmnp


Event Log
Date   Event Type   Event ID
06/19/13 07:32   New Order   70c8c448-0896-4c08-a86d-f9c952d2e36a
06/19/13 07:32   ZipZap Payment Received   e4e166ee-06d0-4c65-9428-805b5e1a125b

zipzap account # is 450717376

Please see into this and send my BTC asap.

Thanks for your help.
Johnny Mason

I'm guessing you already logged your issue?  Please be patient as we work to respond.  Thanks.

[URSAY]

Advice to all newbies on bitinstant, use with caution. Many, many reports of missing money and bitcoins with them.

We welcome anyone to log their issue at support.bitinstant.com and we'll do our best to help.

[URSAY]

Any help here please...

From BitInstant:

This email is to notify you that we have received your payment at Jun 18 2013 21:07:49

Transaction ID: a966ae74-5aa6-4140-9e8b-e52b4c519797

Zip Zap confirmed as well:
Amount to Pay: $103.95
Account Number: 957698525

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

BUT the bitcoins were never deposited into my wallet on blockchain.info


1KgBCfTo1Mw14p5hW982ENJTcvSmA3bQDf

Here are the transaction details:
Merchant order ID
8a407a8e-f505-42ae-95c0-6d75266863fd
Customer account ID
957 698 525
Payment code
56418769
Status
Paid
Amount
100.00 USD
Final full order amount
103.95 USD

Please respond as soon as possible it has been over 12 hrs and support team via email has done nothing..

Please make sure your issue is logged at support.bitinstant.com so we can help.  Thanks.

[URSAY]

Hey Ursay,

I'm still waiting for an e-mail, any estimate on when that's going to happen. I kind of needed the bitcoins by yesterday thus why I used bitinstant.

Sorry for any delays.  We're working to get to your issue.

[URSAY]

Sent bitcoins on 6/18 for a bitcoin to PayPal transaction, still have not received one email back from the support team, or any funds in my paypal account. Please respond to my emails so I know exactly what's going on. I see your BTC wallet address has the exact amount that I was told to send on 6/18, so why is my order so backed up? When I placed the order the estimated time was about one hour...

We're working to get to your issue in the support queue.  Thanks.