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Author Topic: Cryptopay: A Central Entry Point to a Decentralised World  (Read 65617 times)
cryptopay_support
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September 12, 2017, 02:50:25 PM
 #1041

I would also like a Promo-code  Smiley

Hi! The code has been sent! Enjoy using the Cryptopay card and make sure you leave a feedback here in the thread later.

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September 12, 2017, 02:58:06 PM
 #1042

I would also like a Promo-code  Smiley

Hi! The code has been sent! Enjoy using the Cryptopay card and make sure you leave a feedback here in the thread later.
Got it, thanks, I will.
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September 12, 2017, 03:57:45 PM
 #1043

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.  

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

You needed to verify the account first
and then order the card.

They refused, no problem go to bitpay.com
prepare DOB + SSN + $15 cost card
and enjoy the bitcoin card

No, scame
they did it right for arrogant American user

Cryptopay, advcash Bitcoin Debit card issued Ware Crest GI

see it, https://www.advcash.com/forbidden.html
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September 12, 2017, 04:06:10 PM
 #1044

I would also like a Promo-code  Smiley

Hi! The code has been sent! Enjoy using the Cryptopay card and make sure you leave a feedback here in the thread later.

Can you provide a promo code for free eur plastic card to me?

Thanks you.
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September 12, 2017, 05:54:13 PM
 #1045

I see your issuer card is MyChoice as all other Bitcoin cards provides , do I need to ID verification for Virtual cards?
Isn't Mychoice closing account for customers outside of Europe  Huh

Hi! We still do not require verification for ordering virtual cards if your billing country is included in the list https://help.cryptopay.me/cryptopay-bitcoin-debit-card/general/what-countries-does-cryptopay-issue-cards-to (except for the countries marked with **). At the moment, we are issuing both VISA and MasterCard virtual cards. MyChoice is closing the non-EU accounts but our MasterCard issuer doesn't so feel free to order a card! You can get verified later when you reach the limits for the unverified users Smiley

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cryptopay_support
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September 12, 2017, 06:31:39 PM
 #1046

Hi.. I have a fully verified Cryptopay account and the MyChoice visa card. I was invited to upgrade to your new contactless card. After completing the order procedure, I was prompted to pay and the promo code (plastic reissue) was applied to the price. However there was an error during the payment. The order didn't go through (but I sent the bitcoins) and it cancelled so I had to do it again. Ana (your staff) returned the bitcoins to me.

I ordered again and this time it went through smoothly. It is now showing as pending and being processed. I just wanted to ask why the promo code was refused for the second order. I was getting the error "promo code invalid" probably because it was applied to the first order which was cancelled.

I ended up upgrading and paying for the card which was supposed to be free for existing verified card holders which was what your co-founder's George's emailed invitation was all about. $15 isn't much and I paid it but I was hoping loyal long-term Cryptopay customers like me would have enjoyed the fee waiver.

Good day! Sorry for our delayed response Sad You should have turned to our support team via the live chat while you were still in the process of making your second card order and let them know the code was not working. They would have given you another promo code. The thing is that one code is valid for one card order only. You still can get your free card, just contact our support agents. We do value our long-term loyal customers and will do our best to help!

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cryptopay_support
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September 12, 2017, 06:34:54 PM
 #1047

Hi, Cryptopay I would like to try your services Smiley

Can you provide a promo code for free plastic card to me?

Ths.

Can you provide a promo code for free eur plastic card to me?

Thanks you.

Hi! The promo code for a free EUR plastic card has been sent to your private messages. Make sure your billing country is listed here https://help.cryptopay.me/cryptopay-bitcoin-debit-card/general/what-countries-does-cryptopay-issue-cards-to

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cryptopay_support
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September 12, 2017, 07:38:46 PM
 #1048

Hello CryptoPay,

I am interested in trying out your card to load bitcoin and use for purchases. Very good looking service.

Also, is it possible you will add litecoin as an option soon?

Please send a promo code.

Hi! Yes, we are planning to add Litecoin in the near future, as well as Etherium. We'll keep our users posted with the updates!
Please find the promo code for a free plastic card in your private messages Smiley We hope you enjoy using the card!

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cryptopay_support
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September 12, 2017, 08:19:11 PM
 #1049

Hello, I have a doubt. I have ordered a plastic card, rigth now my order is processing, how long can take it?
I have ordered express shipping because wait several weeks is no too practical, how can I cancel my order if I find the processing time unsatisfactory?
If Cryptopay can't issue new cards rigth now they should at least give advise before take your order, we are wasting our time asking for a card and we are not sure if the current terms (as the website lists it) will aply with their future card programs, taking our orders (and money) before set up a working program is unprofessional at best and borderline scam at worst.

Good day! Sorry for our delayed response Sad You know, VISA announced that they stop supporting non-EU countries all of a sudden and we had to get the new card program ready urgently, that's why we are experiencing delays in the card transition process. You could have canceled your order by simply contacting our friendly support team via live chat or email and they would have refunded the payment if you find the processing time too long. Please accept our apologies for any inconvenience the delay has caused you. If you still need assistance, reach us directly and we will do our best to get your issue sorted!

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Bahenbit
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September 12, 2017, 08:43:26 PM
 #1050

Hi, Cryptopay I would like to try your services Smiley

Can you provide a promo code for free plastic card to me?

Ths.

Can you provide a promo code for free eur plastic card to me?

Thanks you.

Hi! The promo code for a free EUR plastic card has been sent to your private messages. Make sure your billing country is listed here https://help.cryptopay.me/cryptopay-bitcoin-debit-card/general/what-countries-does-cryptopay-issue-cards-to

Thanks! cool  Smiley
cryptopay_support
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September 12, 2017, 08:47:40 PM
 #1051

As far as I know.
New cards must order just for users out of EU.

All rest, EU citizens are fine to use existing cards.

Maybe someone of Cryptopay support can confirm this here, just to eliminate doubts.



I don´t work for Cryptopay, but I can provide you with a source that confirms your suspicion:
https://news.bitcoin.com/bitcoin-debit-cards-non-european-residents-visas-new-rules/

If you reside in Europe, you will still be able to continue using Bitcoin debit cards provided
by a debit card provider that issues their cards using Wavecrest (https://www.wavecrest.gi/).



You are both right, guys. The new cards will be available for the users outside the EU. The EU users are welcome to either use the existing VISA cards or replace them with MasterCard for free (if verified). Please note that Cryptopay will stop supporting the MyChoice cards (card loads and unloads) at some point in the future. It is a matter of several months but we will definitely keep our users informed of the exact deadlines.

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cryptopay_support
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September 12, 2017, 09:29:26 PM
 #1052

I am trying to get verified on cryptopay so that I can get replacement card, successfully got my address verified now waiting to get my ID and selfie verified.

I find it quite crazy to upload selfie with my ID card on hand.  Grin

Hope new card will work like the last one, who will issue this new cards?

Hi! The new card issuer is PSI Pay Ltd., UK. As for the verification requirements, we have to collect this very amount of info from you in order to comply with the KYC regulations and anti-money laundering laws of the UK. Currently, many financial services require a selfie ID to get their customers verified, it is a common practice. Just make sure you follow the instructions given and the verification process won't be as tough as it seems Wink

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September 12, 2017, 09:48:18 PM
 #1053

Hi, european user, if order now, will receive the plastic card of Visa or Mastercard circuit?

Is still available promo code for free plastic card?

Thanks in advance W_M

Hi! You will receive a new MasterCard if you apply now. The promo code is still valid. Would you like to get one?

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September 12, 2017, 10:13:58 PM
 #1054

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin. 

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.

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Prothius187
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September 12, 2017, 11:46:23 PM
 #1055

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.  

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

They are not crooks. They correctly and appropriately responded to an American who was too idiotic and illiterate to understand the simple phrase "Americans are not welcome".

Americans are not being burned by Cryptopay. Ask your own government about their over-pregnant policies about meddling in the financial affairs of Americans which is why most financial institutions beyond the borders of the United States would rather not deal with such cumbersome bureaucracy.

You're just feeling so hurt and mentally traumatized by the fact that cards issued outside the U.S. are off limits to American citizens. Get over it. The rest of the world are equally ineligible to open accounts in the U.S. without a valid SSN or TIN. An eye for an eye.



hahaha, you're a good shill for them.  They are crooks.   There are still laws about how payments can be accepted by credit issuing organizations, and one fact is that if they accept payment for a good or service, and they can't provide it, then they must refund the money.  No matter how you justify what they're doing by saying that American's are just screwed by our own government, the reality is that this organization is just fine in allowing a person to register and try to verify, where I also identify myself as an American, and then accept money from us and then, immediately, tell me I don't qualify and they're not returning my money.  This is completely crooked.  You can't justify it, and if you try, then you obviously have an incentive to protect said behavior.

I recommend all Americans citizens avoid this company like the plague unless you just want to be taken by them.  The good news is I also filled out an application with Wagecan, and I have already received approval and my card is on the way.

The immoral behavior from this company will also tell you what will happen to you in the future.  One of the tests I use to determine who to do business with is how they act during times like this and the types of policies they enforce.  It's obvious this company doesn't care about the customers, and if given 'any' opportunity, they will screw them.

Buyer be warned.
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September 12, 2017, 11:56:09 PM
 #1056

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin. 

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.


And why isn't this on that registration page overtly?  Because you hope that some people will register and then pay you, and you can keep the funds.  Which is exactly what you did.  If you cannot provide cards to Americans, then you should tell us on the registration page.  Where have you declared this?  No where except if someone clicks into the terms of service and reads the entire thing to find where you've hidden it.  No matter how you justify this behavior, you could easily have your website 'identify' customers from the US and simply turn them away.  Instead, you've chosen a crooked way to do business. 

Here's a suggestion, which only takes a couple minutes of your time.  Go to your website and add a line on the first page of the registration, "Sorry, we don't accept any US citizens, as our card issuer isn't allowed to issue to you".  Very easy, takes very little time, but instead you're accepting money and screwing as many Americans as you can sucker while we very quickly try to solve a problem for ourselves.  You are preying on people.  You can't justify what you're doing, because it is easily fixed by adding a couple lines of text on your website.  Or you could add a box that says "I'm not an American" to allow registration, but instead you're relying on the old bait 'n switch tactics used by crooked organizations.  You didn't identify the issue, and you blame the customer for not reading terms of service about whether you accept American customers.

Again, the ONLY response from you is that you have it in your 'terms of service'.  What a feeble excuse.  Announce your real intentions on your main webpage, so everyone can understand you provide no service to Americans, and stop taking money from people that you can't serve.

This is no different than me setting up a webpage to provide a certain good, and then when you buy it from me, I claim that "in my terms of service, I said that I cannot serve people from XXX country", sorry so now I'll keep your money because you didn't read it. 

That is a completely unethical way of going about your business.  You obviously prefer this business model, as the VERY FIRST email I received from you, was that statement.  So funny, how quickly you sent that to me, so you could keep the money.

As I said, I'll accept the loss of $70 as my lesson that your company is completely unethical business-wise. 

Again, for all people who are thinking about this company....Buyers beware.  If they change their terms of service, then you're next and without disclosing anything to you, because....of course....you're at fault for not noticing and sending them money.
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September 13, 2017, 12:59:14 AM
 #1057

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin. 

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.


In response to what you said here:

Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request.

Your agents didn't offer a refund, and I asked her for one.  I'm an American living abroad in China.  Did you not think of this?  There are many Americans living in other countries.  So in reality, what you're admitting to is a lie.  When your agent realized that I was living in China, and in fact I wrote an email to her stating why did they deny me, because I'm living in China, she gave me that unethical response from you.

I wrote an email last week stating:

Also, you do realize that I don't live in the US?  I live in China...

And another email I sent: 

Otherwise, you need to refund me for my plastic card, and expedited delivery and for my virtual card. I paid both of these using bitcoin. You will need to refund my bitcoin, so that I can draw this money out.

The response was:

I regret to inform you that we are not licenced to offer services to the US residents or citizens, which is stated in our terms and conditions. That is the reason why we were forced to deny your verification, as well as to suspend your plastic card and cancel a virtual card order. Sorry for the inconvenience caused!

Again, you did NOT refund me after the request.  In fact, you merely stated, again, that you were keeping the money because I didn't find in the terms of service where it stated this.  You trying to convince people that you're not scamming them isn't true.  All of my verification paperwork I sent to you showed and proved I lived in China, and yet you still just used the same excuse.  The reasoning is so you can keep the money. 

If you weren't trying to be dishonest, then do a refund to my account and I will confirm it here.  Your admission above that your agents would have 'refunded me' and you trying to say I scammed you with incorrect information is fraudulent.  I can prove what I sent to you is accurate data, and I can prove you haven't refunded me.

The facts presented from you already are:

1.  You don't accept Americans
2.  If the application was accurate, your agents would have noticed and refunded the money

You did none of the above.  You didn't identify immediately that you don't accept Americans, even those living abroad who are NOT in America.  I know the limitation for this, but many of us are living/working abroad and haven't had issues with this in the past.  I know America limits deliveries of these debit cards there, as I was a customer of Wirex for years and they sent my cards to China.  Secondly, my application was accurate, and yet you lied that your agents would have refunded me.  They never did.  I identified to them that I live in China and what was the problem.  When they told me, I asked for a refund clearly, and instead of refunding, you scammed me and kept the money.

That is the truth, there is no exaggeration my part.  I paid you in good faith, I sent you accurate information about me, and you've chosen to simply keep the money.  If you're not a scam, then arrange to have my bitcoin returned to me through your agents.  I will update my posts here if you do it.

If you don't....then everything is exactly as I have stated about you.
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September 13, 2017, 05:49:40 AM
 #1058

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin.  

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.


In response to what you said here:

Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request.

Your agents didn't offer a refund, and I asked her for one.  I'm an American living abroad in China.  Did you not think of this?  There are many Americans living in other countries.  So in reality, what you're admitting to is a lie.  When your agent realized that I was living in China, and in fact I wrote an email to her stating why did they deny me, because I'm living in China, she gave me that unethical response from you.

I wrote an email last week stating:

Also, you do realize that I don't live in the US?  I live in China...

And another email I sent:  

Otherwise, you need to refund me for my plastic card, and expedited delivery and for my virtual card. I paid both of these using bitcoin. You will need to refund my bitcoin, so that I can draw this money out.

The response was:

I regret to inform you that we are not licenced to offer services to the US residents or citizens, which is stated in our terms and conditions. That is the reason why we were forced to deny your verification, as well as to suspend your plastic card and cancel a virtual card order. Sorry for the inconvenience caused!

Again, you did NOT refund me after the request.  In fact, you merely stated, again, that you were keeping the money because I didn't find in the terms of service where it stated this.  You trying to convince people that you're not scamming them isn't true.  All of my verification paperwork I sent to you showed and proved I lived in China, and yet you still just used the same excuse.  The reasoning is so you can keep the money.  

If you weren't trying to be dishonest, then do a refund to my account and I will confirm it here.  Your admission above that your agents would have 'refunded me' and you trying to say I scammed you with incorrect information is fraudulent.  I can prove what I sent to you is accurate data, and I can prove you haven't refunded me.

The facts presented from you already are:

1.  You don't accept Americans
2.  If the application was accurate, your agents would have noticed and refunded the money

You did none of the above.  You didn't identify immediately that you don't accept Americans, even those living abroad who are NOT in America.  I know the limitation for this, but many of us are living/working abroad and haven't had issues with this in the past.  I know America limits deliveries of these debit cards there, as I was a customer of Wirex for years and they sent my cards to China.  Secondly, my application was accurate, and yet you lied that your agents would have refunded me.  They never did.  I identified to them that I live in China and what was the problem.  When they told me, I asked for a refund clearly, and instead of refunding, you scammed me and kept the money.

That is the truth, there is no exaggeration my part.  I paid you in good faith, I sent you accurate information about me, and you've chosen to simply keep the money.  If you're not a scam, then arrange to have my bitcoin returned to me through your agents.  I will update my posts here if you do it.

If you don't....then everything is exactly as I have stated about you.

WaveCrest:
Quote

Sorry, we do not provide our services to US citizens and residents of the USA whether located on US territories or abroad.

We do not offer any of our services to US citizens and permanent residents.

We reserve the right to monitor and block registration from the USA and/or from US citizens and residents located on US territories or abroad.

We reserve the right to block any account without prior warning should we have a suspicion that a person or a business is trying
to provide misleading informationwith the purpose of concealing their US location or affiliation.

Bahenbit
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September 13, 2017, 06:07:21 AM
 #1059

to cryptopay_support

virtual Mcard issuer is PSI Pay Ltd., UK. ?

What is the limit for an unverified account for virtual Mcard?
Will it work without restrictions on payment for goods or services online?
(paypal, skrill, ebay, neteller)

Ths.
Prothius187
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September 14, 2017, 02:31:17 AM
 #1060

Don't trust them.  They're a scam.  I filled out the documents for their card, and then sent bitcoin.  Their response was that I was a US citizen and that it was in their terms that they can't serve Americans, so they are keeping the $70 expedite plastic card + expedite fee I sent them.

I wrote them back and their response was again the same.  Filled out the form, but you're supposed to know that they can't serve US citizens and they will keep any money you send to them.  They refused the refund.  Here was their only response:

We can only offer a promo code for a free card (not express delivery). I am sorry that you've encountered this situation, but it is stated in our terms that we are unable to provide services to the US residents/citizens.
Best regards,
Olga Savelyeva

This was the second time they said it in email.  The first time they immediately used that "it is stated in our terms that we are unable to provide services to the US residents/citizens.", so they're using this canned phrase to burn all the US citizens who send them bitcoin. 

Stay away from them.  They're dishonest and crooked.  Lost $70.  I accept it as the price for learning about a scam.

Prothius

Hello! The situation you are describing could have never happened if you checked out the User Agreement before putting a tick in the checkbox in the card order form. It is there for a reason. The paragraph where we state that our services aren't available for the USA due to the financial regulation and digital currencies policy is marked in red as IMPORTANT https://cryptopay.me/legal and is hard to miss.
Moreover, it is impossible to select the US as a billing country in the card order form. So, you must have ordered the card to an invalid or fake billing address in one of the supported countries and the card order has been processed. This is the only case I can think of when you could have been refused a refund. Otherwise, if the order was still being processed, our support agents could have canceled it and made a full payment refund to your Cryptopay wallet upon your request. Please contact us via the live chat or email (support@cryptopay.me) should you need any further clarifications. Thanks.


I have made another request for a refund from you based on your feedback here that there is no reason you wouldn't refund me.  I will report here in the forums your response.  If you're not using unethical business methods, then you now have every chance to rectify this situation...I look forward to seeing your response in email.
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