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Author Topic: Cryptopia Cryptocurrency Platform Services and Development  (Read 137895 times)
nonpublics
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April 21, 2018, 09:34:40 AM
 #1781

 CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS

Opened: 4/17/2018 9:41:54 PM Awaiting admin reply. How i can get answer and unhold my money? It's not my mistake or something. It's your unprofessional service! 

"We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.
Please leave this support ticket open for communication and we will update you here with a transaction id once this has been resolved."

Where is my money??? HELPPPPP
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Leonard2016
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April 21, 2018, 06:03:10 PM
 #1782

Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.

I submitted a ticket on 19th April "#261241 - GBYTE - Deposit - Missing" still awaiting for support respond!
I just wonder why in coininfo sys gbyte wallet is active and works ok , when it seems not?!

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nonpublics
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April 22, 2018, 01:08:39 AM
 #1783

Cryptopia scam my money? From 17 april i withdraw KRB (no maintance status) and for now i don't got it. Payment in status processing, after opening ticket on support i receive fast response 17april about: "We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess."

And for now is fucking silence, and full ignoring my question about how long i need to wait to receive my money, how long manual payment will be sent?
 
Six fucking days cryptopia took my money under her control! It's not my fault or mistake! It's your system failed withdrawal to network! OMG! I know cryptopia doesn't cares about my 200$, it's a fucking pennys for her, but for me it's a lot i need to pay my rent and buy fucking food! I'M HUNGRY AND ANGRY!!
PLEASE HELP SOMEONE I'M CRYPTOPIA PRISONER! Cry Cry Cry
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April 22, 2018, 01:57:32 AM
 #1784

great how much you lowered the withdrawal fees!

thanks topia, really enjoy trading here Smiley

I don't think they scam money, am here for several months and the maximum I had lying there was worth around 10k usd - never had any problem.

withdrawals/deposits are pretty fast in general, only one time I had to wait a few hours. no need to panic and spam tickets + forum scam accusiations then Wink
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April 22, 2018, 07:03:24 AM
 #1785

Admin. Help me to log into my account. Nothing comes to the post office. please reset 2FA.How long can you wait for an answer?
Che454010
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April 22, 2018, 11:03:08 AM
 #1786

Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.
me too have question on this problem, when it be fixed? we need our money! fix the problem faster!


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bastilar
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April 23, 2018, 03:44:20 AM
 #1787

Hi, the 808 coin wallet is down but did not get restarted after server maintanence. It's at zero connections and not active. Can you please turn it back on to sync again? Lots of money stuck. THanks.

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April 23, 2018, 10:37:40 AM
 #1788

I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.


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April 23, 2018, 12:18:26 PM
 #1789

I have a pending/unconfirmed deposit to cryptopia I made the deposit on April 20th 2018, means it has been 3 days. Firstly their support response quickly but then they said that my issue will be investigated further. But they don't give any update untill now.


I am facing the exactly same issue here. My .578Gbytes are pending on cryptopia and are not being showed up.

I am getting the exact same reply from the support.
This is heights of unprofessionalism. Been more than a week but haven't got anything.


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April 23, 2018, 02:15:05 PM
 #1790

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.
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April 23, 2018, 02:25:36 PM
 #1791

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.


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April 23, 2018, 02:34:54 PM
 #1792

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.


No i cant but if i know more i will let you all know here , dont worry im on it !  But  i cant be everywhere  lol !!
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April 23, 2018, 02:51:26 PM
 #1793

Syndicate (SYNX) Delisting Notice (23/04/18)

As of today (April 23rd), Syndicate (SYNX) has been put into delisting. The reason for this is because Syndicate is performing a 1:1 coin swap to upgrade to a new chain.

Cryptopia will not be participating in the swap.

The developers wish for us to pass this link on to those holding SYNX for more information on the upcoming swap: http://www.synx.online/#coinswap


The coin will be fully delisted one month from today (last day on the exchange being May 22nd).

Any issues or questions regarding the swap should be directed to the SYNX team at contact@synx.online.
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April 23, 2018, 06:59:18 PM
 #1794

Update on the current problems some users are having with
performing various trade related activities:
our engineers have been able to trace the cause of the problem
to an internal system and are working to implement a fix.
We appreciate your patience
Oasisman
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April 23, 2018, 11:22:41 PM
 #1795

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.


I really hope this could be resolved already. Its almost a week with no reply or update in the ticket. Although I have been very patient for the past days, but its very frustrating now.
akk123
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April 23, 2018, 11:44:15 PM
 #1796

Worst exchange ever. Do not deposit anything unless you want your account emptied.
bastilar
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April 24, 2018, 03:14:57 AM
 #1797

Other exchanges don't have these wallet problems. Why is cryptopia still having trouble.

The 808 coin wallet is still down. How hard is it to update the 808.conf file to get new ips? We have hundreds working https://novaexchange.com/addnodes/808/ and https://tradesatoshi.com/Status

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April 24, 2018, 04:28:14 AM
 #1798

Worst exchange ever. Do not deposit anything unless you want your account emptied.
There is some performance issue for Cryptopia, and some user has reported their balances missing too. Just wait the team is working on it. And I believe right now it should be fixed.

Quote
It will happen if there's a server error or a timeout when the balances page is trying to retrieve your balance list from the server; your balances are not affected, only the site's ability to show them. Fixing the root cause of these trade issues is our number one priority

https://twitter.com/Cryptopia_NZ/status/988460975882948608?s=19



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PLAY NOW
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April 24, 2018, 10:47:07 AM
 #1799

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.
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April 24, 2018, 12:27:51 PM
 #1800

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?


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