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Author Topic: Cryptopia Cryptocurrency Platform Services and Development  (Read 138468 times)
Lafu
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May 01, 2018, 12:37:21 AM
 #1841

Our datacentre experienced a network outage this morning (NZ time)
which resulted in us having an extended unscheduled site outage.
The datacentre and Cryptopia are back online now.
We apologise for any inconvenience.



Please note that we have scheduled an outage
today at 2PM NZT to deploy our new support centre.
We expect this maintenance to last for up to an hour.
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May 01, 2018, 04:29:26 PM
Last edit: May 01, 2018, 04:47:07 PM by sandor111
 #1842

Those of you who are receiving emails from Cryptopia already know, but for everyone else, Cryptopia has announced new support centre available on this link https://support.cryptopia.co.nz/csm . They promise that users will get first response in less than 72 hours. Only time will tell if they will manage this but if they do, this is a huge advantage over other exchanges where waiting time can be weeks.

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May 01, 2018, 05:01:05 PM
 #1843

Hi guys,

i need one info.
How many users are not able to login after the change from PIN security to Email Code Security?

20 of april i've tried to login my account and see a message about the change from pin security to email code security by cryptopia decision ( and i can agree on that ).

But, the email code is not deliverd, so i've tried multiple time but wrong login message, support ticket, now the news of new support plaform, are delivered, but the email
code is not delivered.

I've tried also the "forgot password" but nothing, no email received.

I've sent multiple email to support@cryptopia, reset@cryptopia, but nothing.

I've sent direct message to Lafu suggested me to change the email provider, so writed to support for email change, but nothing, no response from support.

Is from 20 of April i'm not able to login my account and i'm unable to receive any type of support response.

Now Lafu stop also respond on direct message ( but for sure it's only a case ) and support don't respond.

The situation start to degrade at the end of february start of march, when deposit start to be delayed for a long time

( i'm waiting XMG from end of febrary! )

How many users are in the same situation?

Is possibile that someone at certain point decide to change the security of my account and don't give support on that?

I've seen some similar situation when i've losed all  my coin on coinex.pw and cryptsy.com, i hope now is different and it's only

a case, but receive support from support it's only my problem or someone other have the same issue?

Regards

carldouglas
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May 01, 2018, 07:25:41 PM
 #1844

29 seconds for order execution, another day with losses. Could Cryptopia please prioritize this big issue for many of your clients? Incredibly frustrating! Sad
carldouglas
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May 01, 2018, 07:28:26 PM
 #1845

Those of you who are receiving emails from Cryptopia already know, but for everyone else, Cryptopia has announced new support centre available on this link https://support.cryptopia.co.nz/csm . They promise that users will get first response in less than 72 hours. Only time will tell if they will manage this but if they do, this is a huge advantage over other exchanges where waiting time can be weeks.

They´ve already had this policy for a while, but it only means that someone will come back and tell you it´s been forwarded to the right team. I had that happening, and after a few weeks there´s still no answer.
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May 01, 2018, 07:34:00 PM
 #1846

Hi guys,

i need one info.
How many users are not able to login after the change from PIN security to Email Code Security?

20 of april i've tried to login my account and see a message about the change from pin security to email code security by cryptopia decision ( and i can agree on that ).

But, the email code is not deliverd, so i've tried multiple time but wrong login message, support ticket, now the news of new support plaform, are delivered, but the email
code is not delivered.

I've tried also the "forgot password" but nothing, no email received.

I've sent multiple email to support@cryptopia, reset@cryptopia, but nothing.

I've sent direct message to Lafu suggested me to change the email provider, so writed to support for email change, but nothing, no response from support.

Is from 20 of April i'm not able to login my account and i'm unable to receive any type of support response.

Now Lafu stop also respond on direct message ( but for sure it's only a case ) and support don't respond.

The situation start to degrade at the end of february start of march, when deposit start to be delayed for a long time

( i'm waiting XMG from end of febrary! )

How many users are in the same situation?

Is possibile that someone at certain point decide to change the security of my account and don't give support on that?

I've seen some similar situation when i've losed all  my coin on coinex.pw and cryptsy.com, i hope now is different and it's only

a case, but receive support from support it's only my problem or someone other have the same issue?

Regards


That´s about the only problem I haven´t had recently with Cryptopia. I get the emails you´re talking about every time.
digibob00
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May 01, 2018, 08:05:11 PM
 #1847

Good to know a new ticket portal.

But if u have a problem like mine (unable to login because i don't receive the email verification code ) how i can login to support portal?

It redirect to cryptopia for login and obviously i can't login because i've no code, so it's loop.

i hope on different way to login or a response from support...

Regards

Those of you who are receiving emails from Cryptopia already know, but for everyone else, Cryptopia has announced new support centre available on this link https://support.cryptopia.co.nz/csm . They promise that users will get first response in less than 72 hours. Only time will tell if they will manage this but if they do, this is a huge advantage over other exchanges where waiting time can be weeks.

They´ve already had this policy for a while, but it only means that someone will come back and tell you it´s been forwarded to the right team. I had that happening, and after a few weeks there´s still no answer.

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May 01, 2018, 08:05:57 PM
 #1848

Sent more than one email asking to change from safe-mail to gmail, nut no response.............


Hi guys,

i need one info.
How many users are not able to login after the change from PIN security to Email Code Security?

20 of april i've tried to login my account and see a message about the change from pin security to email code security by cryptopia decision ( and i can agree on that ).

But, the email code is not deliverd, so i've tried multiple time but wrong login message, support ticket, now the news of new support plaform, are delivered, but the email
code is not delivered.

I've tried also the "forgot password" but nothing, no email received.

I've sent multiple email to support@cryptopia, reset@cryptopia, but nothing.

I've sent direct message to Lafu suggested me to change the email provider, so writed to support for email change, but nothing, no response from support.

Is from 20 of April i'm not able to login my account and i'm unable to receive any type of support response.

Now Lafu stop also respond on direct message ( but for sure it's only a case ) and support don't respond.

The situation start to degrade at the end of february start of march, when deposit start to be delayed for a long time

( i'm waiting XMG from end of febrary! )

How many users are in the same situation?

Is possibile that someone at certain point decide to change the security of my account and don't give support on that?

I've seen some similar situation when i've losed all  my coin on coinex.pw and cryptsy.com, i hope now is different and it's only

a case, but receive support from support it's only my problem or someone other have the same issue?

Regards


That´s about the only problem I haven´t had recently with Cryptopia. I get the emails you´re talking about every time.

Cavali7
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May 02, 2018, 08:17:25 AM
 #1849

Are we having MoneroV enabled after the fork? The snapshot is here.
xlm19877
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May 02, 2018, 10:51:06 AM
 #1850

i must speak about several things about your platform

A lot of time there are hackers trying to log into my account from different locations of the world

Why are user information published Huh We have heard a lot about leakage of data from your platform !!!!

Why do not I add Stop Loss to your platform Huh?

Because users are not trustworthy and some features are not available
Users have moved to other platforms

Please pay more attention
Lafu
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May 02, 2018, 04:27:00 PM
 #1851


Pending Coin Delistings

SwagBucks (BUCKS) Delisting Notice (02/05/18)
Syndicate (SYNX) Delisting Notice (23/04/18)
Centra (CTR) Delisting Notice (10/04/18)
DFSCoin (DFS) Delisting Notice (10/04/18)
DNotes (NOTE) Delisting Notice (10/04/18)
GoldReserve (XGR) Delisting Notice (29/03/18)
PosWallet (POSW) Delisting Notice (29/03/18)
FazzCoin (FAZZ) Delisting Notice (29/03/18)
CryptoForecast (CFT) Delisting Notice (28/03/18)



New Coin listing :

IndaHash (IDH) is now available on Cryptopia for trading.
The following trade pairs are currently available
IDH/BTC, IDH/LTC & IDH/DOGE.

paramind22
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May 02, 2018, 04:38:29 PM
 #1852

Please check your CompoundCoin deposits.  I just sent one an hour ago and no sign of it showing up.

Lafu
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May 02, 2018, 04:46:23 PM
 #1853

Please check your CompoundCoin deposits.  I just sent one an hour ago and no sign of it showing up.

Wallet is up to date with the network !  maybe wait a bit and it comes true , i have got the same with EPC  yesterday coming after 2-3 hours , but dont know why !  i will ask the devs about if the working on the Deposit tracker  !
narousberg
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May 02, 2018, 09:57:52 PM
 #1854

Hi Lafu, how long i need to wait till my account balance will be audited?
Ticket: #266754 - BTC Audit
since 27.04.18 no more answer from support.
I cant trade before we clear this issue.
Regards

Build your own bitcoin mining structure! https://get.cryptobrowser.site/3515350
Lafu
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May 03, 2018, 04:25:30 PM
 #1855

Hi Lafu, how long i need to wait till my account balance will be audited?
Ticket: #266754 - BTC Audit
since 27.04.18 no more answer from support.
I cant trade before we clear this issue.
Regards

Heya have a reply from support !

Audits take time, you will have to wait until App Support are able to get around to it. The ticket is in the queue! 

just wait if they get on it please and all will be sorted !

regards  Lafu
labe1971
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May 03, 2018, 08:15:47 PM
 #1856

Hi Lafu. I'm unable to withdraw. Every time my security token is expired or invalid.

Withdrawal Error
Unfortunately we are unable to process your withdrawal at this time.

Security token for withdraw #3955307 is invalid or has expired, You can send a new one from the <a href='/WithdrawHistory'>Withdraw History</a> section in your account page.
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May 03, 2018, 10:02:37 PM
 #1857


Pending Coin Delistings

SwagBucks (BUCKS) Delisting Notice (02/05/18)
Syndicate (SYNX) Delisting Notice (23/04/18)
Centra (CTR) Delisting Notice (10/04/18)
DFSCoin (DFS) Delisting Notice (10/04/18)
DNotes (NOTE) Delisting Notice (10/04/18)
GoldReserve (XGR) Delisting Notice (29/03/18)
PosWallet (POSW) Delisting Notice (29/03/18)
FazzCoin (FAZZ) Delisting Notice (29/03/18)
CryptoForecast (CFT) Delisting Notice (28/03/18)



New Coin listing :

IndaHash (IDH) is now available on Cryptopia for trading.
The following trade pairs are currently available
IDH/BTC, IDH/LTC & IDH/DOGE.


Here is the list I'm in need of to have a follow-up investment plan on cryptopia. We hope Cryptopia will continue to update the information on coins so investors can track and plan for themselves.
Bloodaries
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May 04, 2018, 05:19:24 AM
 #1858

Hi.
I have never had any issues with cryptopia but after not logging in for about 5 weeks or a little less I just got locked out.
Not sure why I may have accidently put the wrong code in.
Love to get unlocked so I can put the right one one in thanks
New Plymuth
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May 04, 2018, 07:29:20 AM
 #1859

I'd be wary of this exchange. They steal money and jerk you around with support. You can give them proof of your money going to them and they still wont do anything. As far as im concerned this is theft. I still dont have the money. I will never use them again and I warn anyone that mentions them. They are not trustworthy. They WILL steal from you.

                          veil                            /////  PRIVACY WITHOUT COMPROMISE.  /////
https://veil-project.com/
Lafu
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May 04, 2018, 10:48:06 AM
 #1860

Dear Cryptopians
 
It has been ten weeks since I joined Cryptopia and I wanted to recap our progress in that time
and report back as to what the team has managed to achieve. We have made significant improvements
and are committed to continual advancements to deliver our users a fast, secure and customer focused exchange.
 

1. CUSTOMER SERVICE IS BACK ON TRACK
We have achieved our goal of responding to support tickets within a 72 hour timeframe.
Whilst it is our aim to resolve 90% of tickets with that first response, more complex tickets
will require escalation to our Technical Support team and may take longer to resolve.
But you will hear from us within 72 hours as to the status of your ticket! Learn how to create a new ticket.
https://support.cryptopia.co.nz/csm

 
2. OUR NEW SUPPORT CENTRE IS LIVE
 
Our new Support Portal launched this week where you can create tickets,
search the Help Centre and read news in the one portal. This has significantly
streamlined our processes and improved your experience.
We strive to offer our users World Class Service and welcome your feedback
on how we can improve via Twitter or Facebook.
 

3. WE HAVE THE RIGHT STAFF
 
We have been diligently recruiting (and continue to do so)
to ensure we have the right people focused on the right tasks
required to continually enhance the exchange.
 

4. ACCOUNT SECURITY HAS IMPROVED
 
With the phasing out of static Two Factor Authentication methods,
we are assisting users stay safer from Phishing Scams.
There are more changes coming in this space – we strongly encourage you set up dynamic (timed)
Two Factor Authentication such as an Authentication Application or a Cryptopia device.
Here are some instructions on how to set this up.
https://support.cryptopia.co.nz/csm
 
Thank you again for being a part of our global crypto-community.

 

Happy Trading

Alan Booth

CEO – Cryptopia
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