Cryptopia Cryptocurrency Platform Services and Development

[Lafu]

Syndicate (SYNX) Delisting Notice (23/04/18)

As of today (April 23rd), Syndicate (SYNX) has been put into delisting. The reason for this is because Syndicate is performing a 1:1 coin swap to upgrade to a new chain.

Cryptopia will not be participating in the swap.

The developers wish for us to pass this link on to those holding SYNX for more information on the upcoming swap: http://www.synx.online/#coinswap


The coin will be fully delisted one month from today (last day on the exchange being May 22nd).

Any issues or questions regarding the swap should be directed to the SYNX team at contact@synx.online.

[1714023762]

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[1714023762]

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[Lafu]

Update on the current problems some users are having with
performing various trade related activities:
our engineers have been able to trace the cause of the problem
to an internal system and are working to implement a fix.
We appreciate your patience

[Oasisman]

We are aware of further site performance issues,
we have a lot of staff working on it (and more have been woken to assist).
For those using our API we have temporarily reduced request limits.
Apologies for the inconvenience, we'll be back to full service as soon as possible.

Can you just give an estimated timeline when people will be able to see their byteball deposits in their accounts?
A week? Two weeks? Month?
I hope it can be sorted out ASAP because it isn't bringing much good name to the exchange.

I really hope this could be resolved already. Its almost a week with no reply or update in the ticket. Although I have been very patient for the past days, but its very frustrating now.

[akk123]

Worst exchange ever. Do not deposit anything unless you want your account emptied.

[vv181]

Worst exchange ever. Do not deposit anything unless you want your account emptied.

There is some performance issue for Cryptopia, and some user has reported their balances missing too. Just wait the team is working on it. And I believe right now it should be fixed.

It will happen if there's a server error or a timeout when the balances page is trying to retrieve your balance list from the server; your balances are not affected, only the site's ability to show them. Fixing the root cause of these trade issues is our number one priority

https://twitter.com/Cryptopia_NZ/status/988460975882948608?s=19

[Lafu]

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

[Real14Hero]

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?

[Conectiva7]

.... The Hell is already paying people?   

[serhanni]

Today I sent a new ticket and received ticket confirmation e-mail. But it says "Our current wait times are sitting at 11 days."

C'mon guys, please hire more people to support team. I'm sure you have a budget to cover, probably it would be a small expense on your side.


------EDIT------

Got a response in 1-2 hours later

[Leonard2016]

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Corrected and stable? In what world are you living in? So for you byteball wasn't even an issue?
I still cannot see my byteball balance. It is still 0 as it was a week ago.
What the hell has been corrected?

I wonder if they do anything about it!
at lease we found out we should never ever use crappy exchanges again!

[aggress0r]

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

[nonpublics]

1.       CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS
We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days

I CAN CONFIRM THIS IS A LIE! Waiting from 17 april! Now its 25! 192 hours no response! No money, nothing!
https://i.imgur.com/Atmdog4.png

[jhenfelipe]

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

After putting the Google Authentication code in the text box, click the Verify Code (I think that's what you missed). If you provided a correct one, it will turn green (see image below) and the Submit button will be enabled.

[vv181]

Ticket no #264530

Sender: FIagg4/24/2018 12:01:34 PM

Hi x,

Thank you for contacting Cryptopia Support.

We apologise for the delay. It appears that your withdrawal has failed to successfully broadcast to the network on the first automated attempt. I have escalated this to our Admin team to manually reprocess.

Please leave this support ticket open for communication and we will update you once this has been resolved.

Kind Regards,
Cryptopia Support

The issues haven't resolved yet. Trying to reprocess to rebroadcast transaction, shouldn't take a long time.

[aggress0r]

Hello guys I have issue with Cryptopia security settings. I cannot enable Google 2F-A - at the end of setup the button Submit is inactive. What am I doing wrong?

After putting the Google Authentication code in the text box, click the Verify Code (I think that's what you missed). If you provided a correct one, it will turn green (see image below) and the Submit button will be enabled.

Yes that helped me out perfectly.  I once used to turn the 2FA on but it was long long time ago and I forgot about this box. Thanks a lot mate!

[naminasae]

My withdrawal processing 2 days++ , any support here ?

[carldouglas]

We believe we have identified and corrected the recent
performance issues and the exchange is now stable.
We will continue to monitor the system closely and investigate further.
There may be further maintenance outages required in the coming weeks.

Thank you for your patience.

Not yet, alot of us are losing money because order can delay up to more than 2 minutes where the price is not the desired one anymore. During that period of time, no confirmation of the order being placed is received so that at least one would have a chance to cancel it when this kind of laggyness is spotted.

16 days and things still aren´t resolved. I´d be careful to let more things like that happen if I was you as it really scares people away. Such a shame, you used to be rock solid.

[paramind22]

I have been having good support and resolution of issues like some withdraws.  Some response is about two days.  I think the respect you give them is the respect you get back in return.  Still waiting on inflationcoin withdraws though about five days but I have no reason to believe that won't be cleared up.   

[icalical]

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?

[Real14Hero]

Are you really doing something about GBYTE pending deposit, the wallet is active and seems like no maintenance at all, could you at least give statement or reply on the tickets what is actually the problem?

I am waiting for the same. There is absolutely no response at all from the cryptopia team as to if they are even doing something about this issue or not.

Bye bye my bytes ! I'd advice everyone to stay away from the scam exchange till things are sorted out.