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Author Topic: Cryptopia Cryptocurrency Platform Services and Development  (Read 138727 times)
nonpublics
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April 19, 2018, 12:48:33 AM
 #1761

Hi last time im using cryptopia 2/01/2018 now i deposit some LTC sold them to other crypto for withdraw to real money then but i got stucked withdrawal. Im waiting more than 24h but nothing happens. What happen with cryptopia fast service? Its now manual or what? Withdaw 3778332    KRB   306.65883020  17/04/2018 10:24:00 PM

Please help! May i know estimated time to resolve my problem? Because i withdraw money to food and pay bills, i can't wait very long because i'm hungry, and need to pay rent for my appartments.
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April 19, 2018, 01:43:16 AM
 #1762

Hi last time im using cryptopia 2/01/2018 now i deposit some LTC sold them to other crypto for withdraw to real money then but i got stucked withdrawal. Im waiting more than 24h but nothing happens. What happen with cryptopia fast service? Its now manual or what? Withdaw 3778332    KRB   306.65883020  17/04/2018 10:24:00 PM

Please help! May i know estimated time to resolve my problem? Because i withdraw money to food and pay bills, i can't wait very long because i'm hungry, and need to pay rent for my appartments.


KRB

Status:     Maintenance

Investigating connectivity issues   

nonpublics
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April 19, 2018, 02:49:28 AM
 #1763

Hi last time im using cryptopia 2/01/2018 now i deposit some LTC sold them to other crypto for withdraw to real money then but i got stucked withdrawal. Im waiting more than 24h but nothing happens. What happen with cryptopia fast service? Its now manual or what? Withdaw 3778332    KRB   306.65883020  17/04/2018 10:24:00 PM

Please help! May i know estimated time to resolve my problem? Because i withdraw money to food and pay bills, i can't wait very long because i'm hungry, and need to pay rent for my appartments.


KRB

Status:     Maintenance

Investigating connectivity issues   



when i withdraw it wasn't on maintance  Embarrassed
xtraelv
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April 19, 2018, 05:20:18 AM
Last edit: April 19, 2018, 05:58:22 AM by xtraelv
 #1764

On 18/3/2018 I generated an elitecoin address on cryptopia and then I sent 30000 elitecoin to it.
Unfortunately, the address generated is invalid and does not exist on the coin's blockchain.
Therefore, there is no TXID.
Cryptopia's automated support is asking for the TXID, which I specifically wrote in the ticket that it does not exist.

I understand I should have looked up the address on the block explorer before sending any funds, which makes it partially my fault, but there was no maintenance ticker, nothing that would indicate that the wallet was outdated/not functional.And thinking that this site is considered one of the best exchanges on the net, I never thought something like this would happen. It is also worth mentioning that the wallet entered maintenance mode five days after this incident.
I also understand that 30000 elitecoin (90000 sat at that point) is not a significant amount, but I had spent a month and a half mining all that.
Anyway, I know there is no way I'll get those funds back and if I do, they will probably be completely worthless by that point.

Bottom line: Do not trust this site.

Cryptopia doesn't have EliteCoin listed. https://coinmarketcap.com/currencies/elitecoin/#markets

https://www.elitecurrency.net/ The coin listed on Cryptopia is Elite (1337). https://www.cryptopia.co.nz/CoinInfo/?coin=1337

The TXid is generated from the sending wallet and will exist whether the receiving address is valid or not so your story doesn't make sense.
An address won't show on the block explorer unless there has been a transaction sent to it. So if you have no TXid then your problem is on the send side.
https://chainz.cryptoid.info/1337/ Is the block explorer for the Elite Currency listed on Cryptopia.
You shouldn't mine to an exchange wallet there is a clear warning not to do that.


But from all appearances it looks like you probably sent EliteCoin to an Elite(1337)Currency Wallet https://www.cryptopia.co.nz/Exchange/?market=1337_BTC

In which case it is your mistake and not recoverable. (Cryptopia doesn't do crosschain recoveries for coins that it doesn't have listed)

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nonpublics
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April 19, 2018, 05:59:55 PM
 #1765

Hi last time im using cryptopia 2/01/2018 now i deposit some LTC sold them to other crypto for withdraw to real money then but i got stucked withdrawal. Im waiting more than 24h but nothing happens. What happen with cryptopia fast service? Its now manual or what? Withdaw 3778332    KRB   306.65883020  17/04/2018 10:24:00 PM

Please help! May i know estimated time to resolve my problem? Because i withdraw money to food and pay bills, i can't wait very long because i'm hungry, and need to pay rent for my appartments.


KRB

Status:     Maintenance

Investigating connectivity issues   



Why you ignoring question about ETA? Can you return my KRB to my balance, not hold it nowhere... Cryptomarket changing every second you hold my money 2 days, it's not professional. Let me sold my KRB to BTC or to other crypto and i can withdraw it.
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April 20, 2018, 03:44:10 AM
 #1766

How long does it take to wait for the KMD wallet to work?
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April 20, 2018, 04:06:06 AM
 #1767

FAQ: Two Factor Authentication Account Changes

To improve your account security, we are phasing out the below static Two Factor Authentication
(2FA) options from the exchange as we are committed to providing a secure experience for our users:


  1.  4-8 Digit PinCode
  2.  Password
  3.  Security Questions


If you login from a new IP address, you will be prompted to enter a dynamic unique code that will be emailed to your registered email address
every time you sign in (Email Two Factor Authentication). Email will become your default Two Factor Authentication for every login after that.

All users who have set their login 2FA to be a static PinCode, Password or Security Question will be affected by this change if they attempt to login from a new IP address.
If you have your login 2FA set to static PinCode, Password or Security Question, you will now be required to enter a unique code
that will be emailed to your registered email address (Email Two Factor Authentication) for every login.

NOTE: The unique code will expire after 15 minutes.


What if my Two Factor Authentication default is either an Authentication Application
(such as Google Authenticator or Authy) or a Cryptopia Authentication Device?

If you have your account already set to a dynamic 2FA through either an Authentication Application
(such as Google Authenticator or Authy), or you use a Cryptopia Two Factor Authentication Device,
there will be no change to the way you sign into your account.

What if I can’t log into my account?

You can send us a message via Facebook Messenger and we will respond within 24 hours.

Alternatively, if you are unable to log into your account,
please email our support team at
support@cryptopia.co.nz
with the subject ‘2FA Reset’.



Leonard2016
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April 20, 2018, 08:35:41 AM
 #1768

Hey Dev , I would like to ask when i will have the Gbyte deposit issue solved?
I submitted a ticket 2 days ago and still seemed not fixed , when would you think this issue will be solved and i can see deposited Gbytes in my wallet?
thanks.

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April 20, 2018, 12:47:46 PM
 #1769

CEO News Update 20 April 2018


I have some very exciting news to announce this week regarding customer service,
account security and partnerships that I would like to share with you.
We are committed to delivering a fast, secure and customer focussed exchange for our users:


 

1.       CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS

We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days,
or sooner if we can. We are aiming to achieve a World Class Service standard and will be able to share more news on how we are going to achieve that moving forward soon.
We aim to consistently demonstrate to our users that we can deliver on this promise.




2.       DYNAMIC TWO FACTOR AUTHENTICATION (2FA) AS STANDARD

We have just announced that we are phasing out all static methods of Two Factor Authentication (2FA) to ensure our users experience a higher level of security.
As a first preference, we strongly encourage all users to set up a dynamic timed Two Factor Authentication such as an Authenticator App
(for example Google Authenticator or Authy) or a Cryptopia Authenticator Device.
The default for new users is a dynamic method of Two Factor Authentication with a unique code via Email. Please see this FAQ for further information.


 

3.       EXCITING NEW PARTNERSHIPS


We had a great visit from Jason and David from the NEM Foundation this week,
and it looks like we are going to be able to come up with something interesting for you in the near future. Watch this space.


In summary, we have achieved our goal of delivering a 72 hour response time earlier than forecast for new tickets,
increased account security with dynamic Two Factor Authentication as standard and working hard to develop new
partnerships that benefit our users.


Happy Trading

Alan Booth
CEO

nonpublics
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April 20, 2018, 12:53:45 PM
 #1770

CEO News Update 20 April 2018



 

1.       CUSTOMER RESPONSE TIMES ARE NOW 72 HOURS

We have achieved our target to return to a 72 hour response time and I can confirm that all new tickets will be responded to within three days,
or sooner if we can. We are aiming to achieve a World Class Service standard and will be able to share more news on how we are going to achieve that moving forward soon.
We aim to consistently demonstrate to our users that we can deliver on this promise.




Opened:   4/17/2018 9:41:54 PM , 5 hours left. Are you sure you can confirm that? Hold my money and no response from 17april.
SicsoT
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April 20, 2018, 06:51:14 PM
 #1771


Hello. I was hacked on April 16, 2018. I can not get to my account because I had a PIN code and now asks for 2FA. I've never had a 2FA. Firstly, help to reset the 2FA so that I can get to my account. And secondly your exchange was hacked why you are silent ?? More than 3.5 bitcoins were stolen from me in Altcoy. My friends who are also sitting on your stock exchange have been hacked and stolen all the funds. They were able to enter the account and I still can not. The exchange will restore us stolen funds HuhHuh?
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April 20, 2018, 07:04:02 PM
 #1772

The support responds very long. I have already provided all the evidence that this is my account. But until now the support is silent. I hope the exchange to preserve its reputation will restore our balance to us. Because in fact the exchange was hacked.
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April 20, 2018, 07:17:54 PM
 #1773

The support responds very long. I have already provided all the evidence that this is my account. But until now the support is silent. I hope the exchange to preserve its reputation will restore our balance to us. Because in fact the exchange was hacked.

1.      The Exchange wasnt hacked or else !
2.      Each user is responsible for the security of his account, Cryptopia provides all options for this (2FA Google, 2FACryptopiadevice, 2FA Pin, Email)
3.      So i guess its not Cryptopias fault when you havnt activated them all or  ?
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April 20, 2018, 07:28:51 PM
 #1774

Hacking was with you. Not a single confirmation came to gmail that someone else came to my address. On the withdrawal of money, too, did not come. And I'm not the only one of us who lost money. And you want to say that the exchange was not hacked? I still can not get to my account. The exchange should think about the safety of its customers, but we were so easily robbed. Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code. HELP TO FIND ON YOUR ACCOUNT. I can take screenshots of my friends here. one nickname all of us stole through the shuttle.
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April 20, 2018, 10:10:32 PM
 #1775

Hacking was with you.

No it wasnt lol   !   Because if so we all have lost our funds but we havnt because the most have all activated !

Quote
Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code.

Read here  https://help.cryptopia.co.nz/en/p/faq-2fa

Who will these changes affect?

All users who have set their login 2FA to be a static PinCode, Password or Security Question will be affected by this change if they attempt to login from a new IP address.

If you have your login 2FA set to static PinCode, Password or Security Question, you will now be required to enter a unique code that will be emailed to your registered email address (Email Two Factor Authentication) for every login.

NOTE: The unique code will expire after 15 minutes.
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April 20, 2018, 11:54:56 PM
 #1776

Hacking was with you.

No it wasnt lol   !   Because if so we all have lost our funds but we havnt because the most have all activated !

Quote
Help me to log into my account. Take away the 2FA which I have never had. I had a PIN code.

Read here  https://help.cryptopia.co.nz/en/p/faq-2fa

Who will these changes affect?

All users who have set their login 2FA to be a static PinCode, Password or Security Question will be affected by this change if they attempt to login from a new IP address.

If you have your login 2FA set to static PinCode, Password or Security Question, you will now be required to enter a unique code that will be emailed to your registered email address (Email Two Factor Authentication) for every login.

NOTE: The unique code will expire after 15 minutes.


A step to the right direction. It's about time for exchanges to implement such security measure to prevent any unpleasant security breach. I'm still quite amazed that there are still few exchanges out there who are not taking their security seriously. The technology around us evolves on a daily basis together with the different hacking/phishing techniques for cryptoexchanges.

Good job Cryptopia for this one.
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April 21, 2018, 03:32:43 AM
 #1777

I say I was hacked. instead of my pin code is 2FA, I did not put it. and I can not log into my account. please reset 2 FA so I can log into my account
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April 21, 2018, 05:13:33 AM
 #1778

I say I was hacked. instead of my pin code is 2FA, I did not put it. and I can not log into my account. please reset 2 FA so I can log into my account

https://help.cryptopia.co.nz/en/p/faq-2fa

If you previously had PIN 2FA set and you login from a new IP address, you will be prompted to enter a dynamic unique code that will be emailed to your registered email address every time you sign in (Email Two Factor Authentication). Email will become your default Two Factor Authentication for every login after that.

We are surrounded by legends on this forum. Phenomenal successes and catastrophic failures. Then there are the scams. This forum is a digital museum.  
* The most iconic historic bitcointalk threads.* Satoshi * Cypherpunks*MtGox*Bitcointalk hacks*pHiShInG* Silk Road*Pirateat40*Knightmb*Miner shams*Forum scandals*BBCode*
Thank you to madnessteat for my custom avatar hat.
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April 21, 2018, 06:11:15 AM
 #1779

I have already tried with the other IP nothing on the mail does not come. google the authenticator is worth it. and now I ask him to throw off. because I never had an authenticator.
xtraelv
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April 21, 2018, 07:53:25 AM
 #1780

I have already tried with the other IP nothing on the mail does not come. google the authenticator is worth it. and now I ask him to throw off. because I never had an authenticator.

Check your spam folder. Make sure you are checking your registered email address.

We are surrounded by legends on this forum. Phenomenal successes and catastrophic failures. Then there are the scams. This forum is a digital museum.  
* The most iconic historic bitcointalk threads.* Satoshi * Cypherpunks*MtGox*Bitcointalk hacks*pHiShInG* Silk Road*Pirateat40*Knightmb*Miner shams*Forum scandals*BBCode*
Thank you to madnessteat for my custom avatar hat.
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